As of March 6th 2022, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
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250T1 (250L), 315T1 (315L), 160T1 (160L), etc...Split tank
I'm a plumber of 30 years and have installed 1000s of hotties. Starting to see a trend now of dux splitting within warranty period. Now it's happened to my own heater. And dux won't replace because I didn't put a temp valve on. Tell me how that will stop a tank splitting.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
LisaSouth East Queensland, QLD
Very happy with the service.
Very happy with the service. It was to replaced the origin hot water system installed 34 years ago. Nothing was too much trouble. Nice to enjoy hot water again and now that will have hot water all the time.
1 comment
Dux C.Dux
Hi Lisa,
Thank you for taking time to leave an excellent review.... Read more
We do appreciate your business. Please email us at [email protected] if we can help for you in the future. Best Regards, The Dux Team
Similar opinion? Write a review on ieatwords.com.au!
Henri de MezieresQueensland
Fantastic product..Hot water at any time.
We had the same brand for 20 years, Naturally when we had to replace we stuck with the same brand, We bought from Bunnings $1700.00 and in conjunction with Dux the installation was done very promptly....Very satisfied..Henri de Mezieres, 23/9/2019.
1 comment
Dux C.Dux
Hi Henri,
You're the best! Thank you again for sharing such a positive experience. It means a lot to us.... Read more
We totally value you being our loyal customer. Please email us at [email protected] if we can help for you in the future. Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Peter CaseySydney Surrounds, NSW
The Dux is a good size for our family of four.
Our first home we built in 1967,we installed a Dux . It was a square box that fitted neatly under the house. It worked perfectly .
We are now in our eight home and still using DUX. The second one through Bunnings.
1 comment
Dux C.Dux
Hi Peter,
Reading your review made our day!... Read more
We totally value you being our loyal customer and helping to share the word about us. Our team is always here for you anytime. Please email us at [email protected] if we can help for you in the future. All the best, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Install
Full install awesome unit .Not an issue so far so extremely happy with it. Would recommend this to everyone. No issues with temp setting, but as on a farm house is not in high demand as much as city life
1 comment
Dux C.Dux
Hi Rick,
Reading your review made our day!... Read more
Thank you for taking the time to leave us such a nice review. We are incredibly grateful that you took time out to leave the review!! Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
MeeganMetropolitan Adelaide, SA
Great Dux unit again!!
Copes so well with a house full of people. We have had no issues whatsoever. Hot water every time. Water is super hot. With so many people here it copes very well.
1 comment
Dux C.Dux
Hi Meegan,
We're so happy to hear that from you. ... Read more
Thank you so much for taking time to share your positive feedback. Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
LNCSouth East Queensland, QLD
Hot water again!
Hot water system packed in and Bunnings managed to arrange next day installation, even though it was a Saturday. It all went very smoothly, installer was a nice guy who explained everything and I am very happy with the new system, hopefully I will get many years of hot water out of it.
1 comment
Dux C.Dux
Hi Les,
Reading your review made our day!... Read more
Thank you for taking the time to leave us such a nice review. We are incredibly grateful that you took time out to leave the review!! Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Happy customerHunter Region, NSW
Replacement water heater
Replacing previous model of the same size and manufacturer. I have been very happy with the first one so, hopefully, I will get the same result from the replacement. The brand is reliable and economic.
1 comment
Dux C.Dux
Hi there,
Thank you so much for your excellent review.... Read more
We totally value you being our loyal customer and helping to share the word about us. Our team is always here for you anytime. Please email us at [email protected] for any concerns. Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
RodGreater Melbourne (Outer), VIC
I have the 170L version and its fine for 19 years. just once needed new thermocouple.
I have the 170L version and it has lasted 19 years. I had to replace the thermocouple once and it cost me a whopping 60 dollars from Reece on westwood drive postcode 3023. I'm happy with the heater since then, it hasn't missed a beat. I now know that the same thermocouple can be bought at bunnings for around 20 dollars 2 years later on. So I will not be returning to reece, or I'll at least check elsewhere first. These units are great but the cost of GAS in victoria makes them uneconomical for less than a full family size usage.
temperature flu...Read more
ctuation has been not a problem but I do use low flow shower heads (9L/min). having washing machine filling up and filling the kettle from the kitchen and say having a shower, would show a reduction in the flow and water temp change but that's a factor of the mains pressure as much as the heating ability. These homes have a temperature restrictor which mixes in cold water and that can extend the unit's store because only so much water can fit through the pipe and if cold is always mixed in... the hot water from this unit lasts longer. Want piping hot water, boil a kette, 55deg Celcius is fine for shower etc.1 comment
Dux C.Dux
Hi Rod,
Thank you so much for your excellent review.... Read more
We totally value you being our loyal customer and helping to share the word about us. Our team is always here for you anytime. Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
VERSouth East Queensland, QLD
Very happy.
I chose this product through bunnings, spoke to a rep a couple days later, then it was installed in no time at all (I think it took a week to come out). No fuss or stress, very professional, very happy!
1 comment
Dux C.Dux
Hi Ver,
Reading your review made our day!... Read more
Thank you for taking the time to leave us such a nice review. We are incredibly grateful that you took time out to leave the review!! Could you email through your full name (state this username as well), phone number and serial number of the unit to [email protected] so we can arrange a special thank you? Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Good value and service.
We had a old hot water unit located in a cupboard in the house which started to leak, I contacted the local Bunnings and arranged to have a new system relocated to the outside of the house this was all done very quickly.I was very impressed with the ease of the whole process it was stress free, everything organised like clockwork and hot water for the weekend.
1 comment
Dux C.Dux
Hi MJM,
We're so happy to hear that from you. ... Read more
Thank you so much for taking time to share your positive feedback. Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Jane MHunter Region, NSW
Super Fast service
Old Dux water heater sprung a leak overnight, at least 15 years of faithful service, rang Bunnings Glendale at 8.30 AM friday morning, had a new one installed by 11.30 AM that same morning, no cold water for the weekend, how's that for prompt service.Kept with the same brand as its been a wonderful product, very reliable.
1 comment
Dux C.Dux
Hi Jane,
You're the best! Thank you again for sharing such a positive experience. We totally value you being our loyal customer.... Read more
We do appreciate your business. Please email us at [email protected] if we can help for you in the future. Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
HenrySouth East Queensland, QLD
It is perfect, and can't live without it
My old hot water sytem sprung up a leak and the new one just installed a few days after ordered. It looks great with the installation and our life got back to normal. It is worth of the replacing. Trust Dux and will recommend it to friends.
1 comment
Dux C.Dux
Hi Henry,
Reading your review made our day!... Read more
We are incredibly grateful that you took time out to leave the review!! Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
MacSouth East Queensland, QLD
- 2 reviews
Good value great system
The new Dux 250T1 (250L) hot water unit replaced our leaking hot water unit that had no tempering valve. I no longer get burnt by the hot water. I am happy with the new Dux. Bunnings arranged everything and the job was done in good time and very professionally and with less cost than if I had arranged my own plumber to install a different system. Looking forward to many years of trouble free hot water. Thanks Dux.
1 comment
Dux C.Dux
Hi Mac,
You're the best! Thank you again for sharing such a positive experience. It means a lot to us.... Read more
Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
GeoffSydney, NSW
- 3 reviews
- 1 like
Very efficient, hot water just right temperature.
Over the years we have had Dux hot water units both indoor and out and have not had any trouble till they reached their life expectancy in one case 15 years plus.
1 comment
Dux C.Dux
Hi Geoff,
Thank you so much for your excellent review.... Read more
We totally value you being our loyal customer and helping to share the word about us. Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Ming YSydney, NSW
- 3 reviews
Poor quality - broken in 4 years
This is second Dux tank we have, first one got from previous owner and broken in 5 and half year, we brought the same mode again, thought we might just not be lucky and Dux was very well known brand and should be a trusted one, however, the second one just broken in less than 5 years, called Dux and was told it's not within warranty as it's not leaking!! parts only have 1 year warranty!
So eventually called the Service they provided and found both thermostat and heater element were broken -costed us $380 to replace these two.
This is definitely a very disappointing experience with Dux, you pay a thousand dollars, you don't expect it's only working in 4 years, and repair cost is absolutely a Ripper too.
3 comments
Dux C.Dux
Hi Ming,
We are sorry to hear about your experience and really hope we can resolve your issues.... Read more
So we can locate your details easier can you email through your full name (state this username as well), best contact number, address where the unit is installed, model number and serial number of the unit to [email protected]? Regards, The Dux TeamThis is just another prove the quality of Dux product and their service - sent email as you requested, nothing happened, totally wasting time. The Dux team doesn't even bother to reply or explain anyt... Read more
hing. But at least we learned lesson - absolutely no more Dux product.Dux C.Dux
Hi Ming,
We're sorry to hear about you're experience with our 125L electric water heater. Whilst this particular Australian made Proflo water heater carries a 7 year tank warranty, parts and labour w... Read more
arranty is limited to 1 year, which includes thermostats and elements.Similar opinion? Write a review on ieatwords.com.au!
Carole MelvilleBrisbane
- 2 reviews
Awesome hot water
I just replaced my old system when it sprung a leak. I had the new system installed by Dux within a few days. My dirty mechanic son was able to shower on returning home at 5pm, only a few hours after the new Dux Proflo was fitted...awesome hot water! Awesome service, go Proflo I say.
1 comment
Dux C.Dux
Hi Carole,
Reading your review made our day!... Read more
Thank you for taking the time to leave us such a nice review. We are incredibly grateful that you took time out to leave the review!! Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Brand New Dux system. Love it !
We had another brand it just lasted 10 years and for the last year it had started leaking at the bottom. It was rusted out ! Went to Bunnings and saw Dux brand and the warranty they give and also the after sales customer service they have offered by checking if there are any issues. There’s not 1 I can think of. We have instant hot water a tank which was made the same month it was ordered and installed. Would recommend
1 comment
Dux C.Dux
Hi there,
You're the best! Thank you again for sharing such a positive experience. It means a lot to us.... Read more
Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Perfect system for our family of 5
We have 3 kids and they like to take their time in the shower. Even with that, we haven’t had any time where a drop in supply temperature was noticed.
1 comment
Dux C.Dux
Hi Aaron,
Thank you for taking time to leave an excellent review.... Read more
We do appreciate your business. Please email us at [email protected] if we can help for you in the future. Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Hot water back ! Thanks DUX!
We had just replaced our DUX water system after 12 years. We were very happy with our DUX Marathon, so insisted on another DUX. This time it is DUX Proflo. We got the hot water going again within 24 hours. Thank goodness, can’t live without hot water.
1 comment
Dux C.Dux
Hi Eufrecina,
Reading your review made our day!... Read more
Thank you for taking the time to leave us such a nice review. Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Loren Gasked
How do I turn the water temp down
2 answers
Dear Lauren,
You mean temp of water coming out of the tank? You will need to speak to Dux technical person. Temp of the water inside the tank is set by the plumber who installs the tank to an allowable temp, so I haven't done that myself. But why do you want to do that? Just mix with cold water.... Or do you want to save on electricity bills?
Hope this is useful.
Magda
Dux C.Dux
Hi Loren,
Thanks for raising that question.
There is no possible adjustment of the temperature by the end user, we would recommend simply adding more cold water to the mix at the taps or have a plumber install a Tempering Valve, which can adjust the temperature of delivered water between 40 and 50 Deg C (Max).
Storage heaters need to have a minimum storage temperature of 60 Deg C to sanitise the water of Legionella bacteria in accordance with Australian Standards AS3498.
Regards,
The Dux Team
Gerald H.asked
pipe installation
2 answers
Dux H.Dux
Hi Gerald,
We are little unsure about the nature of your issue.
Could you please email through your full name, ieatwords username, best contact number, address where the unit is installed, model number, serial number and a brief overview of the pipe installation issue to [email protected] so we can call you back, talk through the issue and try and resolve it for you?
Best Regards,
The Dux Team
What is the question
Download manual
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Dux C.Dux
Hi Guy,
We apologise for any inconvenience this may have caused you.... Read more
Our team would like to resolve this for you. If you can email through your full name (state this username as well), best contact number, address where the unit is installed, model number and serial number of the unit to [email protected] we would greatly appreciate it. Regards, The Dux Team