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Reviews

(167)
(30)
(5)
(12)
(61)
  • Build Quality
    4.8 (139)
  • Value for Money
    4.7 (142)
  • Cleaning & Maintenance
    4.7 (119)
  • Noise Level
    4.8 (117)
  • Temperature Consistency
    4.8 (138)
  • Heating Speed
    4.7 (136)


Split tank

published

I'm a plumber of 30 years and have installed 1000s of hotties. Starting to see a trend now of dux splitting within warranty period. Now it's happened to my own heater. And dux won't replace because I didn't put a temp valve on. Tell me how that will stop a tank splitting.

1 comment
Dux
Dux C.Dux

Lisa

LisaSouth East Queensland, QLD

Very happy with the service.

published

Very happy with the service. It was to replaced the origin hot water system installed 34 years ago. Nothing was too much trouble. Nice to enjoy hot water again and now that will have hot water all the time.

1 comment
Dux
Dux C.Dux

Fantastic product..Hot water at any time.

published

We had the same brand for 20 years, Naturally when we had to replace we stuck with the same brand, We bought from Bunnings $1700.00 and in conjunction with Dux the installation was done very promptly....Very satisfied..Henri de Mezieres, 23/9/2019.

1 comment
Dux
Dux C.Dux
Peter Casey

Peter CaseySydney Surrounds, NSW

The Dux is a good size for our family of four.

published

Our first home we built in 1967,we installed a Dux . It was a square box that fitted neatly under the house. It worked perfectly .
We are now in our eight home and still using DUX. The second one through Bunnings.

1 comment
Dux
Dux C.Dux

Install

published

Full install awesome unit .Not an issue so far so extremely happy with it. Would recommend this to everyone. No issues with temp setting, but as on a farm house is not in high demand as much as city life

1 comment
Dux
Dux C.Dux

Meegan

MeeganMetropolitan Adelaide, SA

Great Dux unit again!!

published

Copes so well with a house full of people. We have had no issues whatsoever. Hot water every time. Water is super hot. With so many people here it copes very well.

1 comment
Dux
Dux C.Dux

LNC

LNCSouth East Queensland, QLD

Hot water again!

published

Hot water system packed in and Bunnings managed to arrange next day installation, even though it was a Saturday. It all went very smoothly, installer was a nice guy who explained everything and I am very happy with the new system, hopefully I will get many years of hot water out of it.

1 comment
Dux
Dux C.Dux

Happy customer

Happy customerHunter Region, NSW

Replacement water heater

published

Replacing previous model of the same size and manufacturer. I have been very happy with the first one so, hopefully, I will get the same result from the replacement. The brand is reliable and economic.

1 comment
Dux
Dux C.Dux
Rod

RodGreater Melbourne (Outer), VIC

I have the 170L version and its fine for 19 years. just once needed new thermocouple.

published
1 comment
Dux
Dux C.Dux
VER

VERSouth East Queensland, QLD

Very happy.

published

I chose this product through bunnings, spoke to a rep a couple days later, then it was installed in no time at all (I think it took a week to come out). No fuss or stress, very professional, very happy!

1 comment
Dux
Dux C.Dux

Good value and service.

published

We had a old hot water unit located in a cupboard in the house which started to leak, I contacted the local Bunnings and arranged to have a new system relocated to the outside of the house this was all done very quickly.I was very impressed with the ease of the whole process it was stress free, everything organised like clockwork and hot water for the weekend.

1 comment
Dux
Dux C.Dux

Jane M

Jane MHunter Region, NSW

Super Fast service

published

Old Dux water heater sprung a leak overnight, at least 15 years of faithful service, rang Bunnings Glendale at 8.30 AM friday morning, had a new one installed by 11.30 AM that same morning, no cold water for the weekend, how's that for prompt service.Kept with the same brand as its been a wonderful product, very reliable.

1 comment
Dux
Dux C.Dux

Henry

HenrySouth East Queensland, QLD

It is perfect, and can't live without it

published

My old hot water sytem sprung up a leak and the new one just installed a few days after ordered. It looks great with the installation and our life got back to normal. It is worth of the replacing. Trust Dux and will recommend it to friends.

1 comment
Dux
Dux C.Dux

Mac

MacSouth East Queensland, QLD

  • 2 reviews

Good value great system

published

The new Dux 250T1 (250L) hot water unit replaced our leaking hot water unit that had no tempering valve. I no longer get burnt by the hot water. I am happy with the new Dux. Bunnings arranged everything and the job was done in good time and very professionally and with less cost than if I had arranged my own plumber to install a different system. Looking forward to many years of trouble free hot water. Thanks Dux.

1 comment
Dux
Dux C.Dux
Geoff

GeoffSydney, NSW

  • 3 reviews
  • 1 like

Very efficient, hot water just right temperature.

published

Over the years we have had Dux hot water units both indoor and out and have not had any trouble till they reached their life expectancy in one case 15 years plus.

1 comment
Dux
Dux C.Dux
Ming Y

Ming YSydney, NSW

  • 3 reviews

Poor quality - broken in 4 years

published

This is second Dux tank we have, first one got from previous owner and broken in 5 and half year, we brought the same mode again, thought we might just not be lucky and Dux was very well known brand and should be a trusted one, however, the second one just broken in less than 5 years, called Dux and was told it's not within warranty as it's not leaking!! parts only have 1 year warranty!

So eventually called the Service they provided and found both thermostat and heater element were broken -costed us $380 to replace these two.

This is definitely a very disappointing experience with Dux, you pay a thousand dollars, you don't expect it's only working in 4 years, and repair cost is absolutely a Ripper too.

3 comments
Dux
Dux C.Dux
Ming Y
Ming Y
Dux
Dux C.Dux

Carole Melville

Carole MelvilleBrisbane

  • 2 reviews

Awesome hot water

published

I just replaced my old system when it sprung a leak. I had the new system installed by Dux within a few days. My dirty mechanic son was able to shower on returning home at 5pm, only a few hours after the new Dux Proflo was fitted...awesome hot water! Awesome service, go Proflo I say.

1 comment
Dux
Dux C.Dux

Brand New Dux system. Love it !

published

We had another brand it just lasted 10 years and for the last year it had started leaking at the bottom. It was rusted out ! Went to Bunnings and saw Dux brand and the warranty they give and also the after sales customer service they have offered by checking if there are any issues. There’s not 1 I can think of. We have instant hot water a tank which was made the same month it was ordered and installed. Would recommend

1 comment
Dux
Dux C.Dux

Perfect system for our family of 5

published

We have 3 kids and they like to take their time in the shower. Even with that, we haven’t had any time where a drop in supply temperature was noticed.

1 comment
Dux
Dux C.Dux

Hot water back ! Thanks DUX!

published

We had just replaced our DUX water system after 12 years. We were very happy with our DUX Marathon, so insisted on another DUX. This time it is DUX Proflo. We got the hot water going again within 24 hours. Thank goodness, can’t live without hot water.

1 comment
Dux
Dux C.Dux

Page 3 of 14

See all Dux Proflo reviews

Questions & Answers

Loren G

Loren Gasked

How do I turn the water temp down

2 answers
Magda
Magda

Dear Lauren,

You mean temp of water coming out of the tank? You will need to speak to Dux technical person. Temp of the water inside the tank is set by the plumber who installs the tank to an allowable temp, so I haven't done that myself. But why do you want to do that? Just mix with cold water.... Or do you want to save on electricity bills?

Hope this is useful.

Magda

Dux
Dux C.Dux

Hi Loren,

Thanks for raising that question.

There is no possible adjustment of the temperature by the end user, we would recommend simply adding more cold water to the mix at the taps or have a plumber install a Tempering Valve, which can adjust the temperature of delivered water between 40 and 50 Deg C (Max).

Storage heaters need to have a minimum storage temperature of 60 Deg C to sanitise the water of Legionella bacteria in accordance with Australian Standards AS3498.

Regards,

The Dux Team


Gerald H.

Gerald H.asked

pipe installation

2 answers
Dux
Dux H.Dux

Hi Gerald,

We are little unsure about the nature of your issue.

Could you please email through your full name, ieatwords username, best contact number, address where the unit is installed, model number, serial number and a brief overview of the pipe installation issue to [email protected] so we can call you back, talk through the issue and try and resolve it for you?

Best Regards,

The Dux Team

Gordon
Gordon

What is the question


Gerald H.

Gerald H.asked

installing pipes

No answers

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