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Reviews

3.9

299 reviews
5
(184)
4
(35)
3
(5)
2
(12)
1
(63)
  • Build Quality
    4.8 (159)
  • Value for Money
    4.7 (160)
  • Cleaning & Maintenance
    4.8 (133)
  • Noise Level
    4.8 (133)
  • Temperature Consistency
    4.8 (159)
  • Heating Speed
    4.7 (156)
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Reviewer Photos & Videos

Bill42

Bill42South East Queensland, QLD

  • 10 reviews

A well Made Australian manufactured unit that has proved reliable and durable

published
1 comment
Dux
Dux C.Dux
neats

neatsBundaberg

  • 2 reviews
  • 3 likes

Excellent product and low cost

published

Family of three and never ran out of hot water.constant temperature very happy with this product .I would recommend this hot water system for any small family looking for a great hot water system

1 comment
Dux
Dux C.Dux

Would highly recommend

published

Good price for the hot water unit, meet my installation schedule, friendly easy to talk too, on time, very neat and tidy pipe work. the best installation person ever to do work for me.

1 comment
Dux
Dux C.Dux
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Robert Thompson

Robert ThompsonSouth East Queensland, QLD

Purchase of HWS

published

The unit meets all of our demands, purchased the unit through Bunnings with installation by DUX, cost price $800 cheaper than plumber.
The system works very well would use this purchase system again.

1 comment
Dux
Dux C.Dux

Split tank

published

I'm a plumber of 30 years and have installed 1000s of hotties. Starting to see a trend now of dux splitting within warranty period. Now it's happened to my own heater. And dux won't replace because I didn't put a temp valve on. Tell me how that will stop a tank splitting.

1 comment
Dux
Dux C.Dux
Lisa

LisaSouth East Queensland, QLD

Very happy with the service.

published

Very happy with the service. It was to replaced the origin hot water system installed 34 years ago. Nothing was too much trouble. Nice to enjoy hot water again and now that will have hot water all the time.

1 comment
Dux
Dux C.Dux

Fantastic product..Hot water at any time.

published

We had the same brand for 20 years, Naturally when we had to replace we stuck with the same brand, We bought from Bunnings $1700.00 and in conjunction with Dux the installation was done very promptly....Very satisfied..Henri de Mezieres, 23/9/2019.

1 comment
Dux
Dux C.Dux
Peter Casey

Peter CaseySydney Surrounds, NSW

The Dux is a good size for our family of four.

published

Our first home we built in 1967,we installed a Dux . It was a square box that fitted neatly under the house. It worked perfectly .
We are now in our eight home and still using DUX. The second one through Bunnings.

1 comment
Dux
Dux C.Dux

Install

published

Full install awesome unit .Not an issue so far so extremely happy with it. Would recommend this to everyone. No issues with temp setting, but as on a farm house is not in high demand as much as city life

1 comment
Dux
Dux C.Dux
Electric Hot Water Storage Systems

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Meegan

MeeganMetropolitan Adelaide, SA

Great Dux unit again!!

published

Copes so well with a house full of people. We have had no issues whatsoever. Hot water every time. Water is super hot. With so many people here it copes very well.

1 comment
Dux
Dux C.Dux
LNC

LNCSouth East Queensland, QLD

Hot water again!

published

Hot water system packed in and Bunnings managed to arrange next day installation, even though it was a Saturday. It all went very smoothly, installer was a nice guy who explained everything and I am very happy with the new system, hopefully I will get many years of hot water out of it.

1 comment
Dux
Dux C.Dux
Happy customer

Happy customerHunter Region, NSW

Replacement water heater

published

Replacing previous model of the same size and manufacturer. I have been very happy with the first one so, hopefully, I will get the same result from the replacement. The brand is reliable and economic.

1 comment
Dux
Dux C.Dux
Rod

RodGreater Melbourne (Outer), VIC

I have the 170L version and its fine for 19 years. just once needed new thermocouple.

published
1 comment
Dux
Dux C.Dux
VER

VERSouth East Queensland, QLD

Very happy.

published

I chose this product through bunnings, spoke to a rep a couple days later, then it was installed in no time at all (I think it took a week to come out). No fuss or stress, very professional, very happy!

1 comment
Dux
Dux C.Dux

Good value and service.

published

We had a old hot water unit located in a cupboard in the house which started to leak, I contacted the local Bunnings and arranged to have a new system relocated to the outside of the house this was all done very quickly.I was very impressed with the ease of the whole process it was stress free, everything organised like clockwork and hot water for the weekend.

1 comment
Dux
Dux C.Dux
Electric Hot Water Storage Systems

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Jane M

Jane MHunter Region, NSW

  • 2 reviews

Super Fast service

published

Old Dux water heater sprung a leak overnight, at least 15 years of faithful service, rang Bunnings Glendale at 8.30 AM friday morning, had a new one installed by 11.30 AM that same morning, no cold water for the weekend, how's that for prompt service.Kept with the same brand as its been a wonderful product, very reliable.

1 comment
Dux
Dux C.Dux
Henry

HenrySouth East Queensland, QLD

It is perfect, and can't live without it

published

My old hot water sytem sprung up a leak and the new one just installed a few days after ordered. It looks great with the installation and our life got back to normal. It is worth of the replacing. Trust Dux and will recommend it to friends.

1 comment
Dux
Dux C.Dux
Mac

MacSouth East Queensland, QLD

  • 2 reviews

Good value great system

published

The new Dux 250T1 (250L) hot water unit replaced our leaking hot water unit that had no tempering valve. I no longer get burnt by the hot water. I am happy with the new Dux. Bunnings arranged everything and the job was done in good time and very professionally and with less cost than if I had arranged my own plumber to install a different system. Looking forward to many years of trouble free hot water. Thanks Dux.

1 comment
Dux
Dux C.Dux
Geoff

GeoffSydney, NSW

  • 3 reviews
  • 1 like

Very efficient, hot water just right temperature.

published

Over the years we have had Dux hot water units both indoor and out and have not had any trouble till they reached their life expectancy in one case 15 years plus.

1 comment
Dux
Dux C.Dux
Ming Y

Ming YSydney, NSW

  • 3 reviews

Poor quality - broken in 4 years

published

This is second Dux tank we have, first one got from previous owner and broken in 5 and half year, we brought the same mode again, thought we might just not be lucky and Dux was very well known brand and should be a trusted one, however, the second one just broken in less than 5 years, called Dux and was told it's not within warranty as it's not leaking!! parts only have 1 year warranty!

So eventually called the Service they provided and found both thermostat and heater element were broken -costed us $380 to replace these two.

This is definitely a very disappointing experience with Dux, you pay a thousand dollars, you don't expect it's only working in 4 years, and repair cost is absolutely a Ripper too.

3 comments
Dux
Dux C.Dux
Ming Y
Ming Y
Dux
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Page 4 of 15
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Questions & Answers

Allan

Allanasked

Proflo

We have just had a plumber replace our hot water tank they transferred the solar pump from off the side of the old tank onto the new tank and connected the solar collector pipes from the roof panels as per the pervious set up but now we are experiencing thermal cycling of the hot water once the sun goes down we have extended the loop on the return pipe from the roof and this work for a few days but now the issues has started again. This is the second time we have just replaced the tank and we did have this issue with the original tank or the first new tank. To explain the issue it is currently 6:30 pm out temp is 16 deg C roof collector temp is 45C and tank temp is 51deg C. Any ideas?

1 answer
Dux
Dux C.Dux

Hi Allan,

Our team would like to speak with you at your earliest convenience so we can get this sorted.

So we can understand the specific details can you please email through your full name, ieatwords username, best contact number, address where the unit is installed, model number and serial number to [email protected] so we can call you back, talk through the issue and try and resolve it for you?

Best Regards,

The Dux Team

John S

John Sasked

Proflo 50S1 (50L)

I purchased a Dux 50 litre hws replacement 10+ years ago done every thing l shouldn’t have to it .lower element wattage, use it commercially 5days a week power it with solar power. I have herd negative comments about when getting my home Vulcan system delivered but our Dux has never missed a beat .. John S.

1 answer
Dux
Dux C.Dux

Hi John,

We totally value you being our loyal customer and helping to share the word about us. We'd be happy to assist you if you have any concerns.

Please email us your full name, ieatwords username, best contact number, address where the unit is installed, model number and serial number to [email protected] if we can help for you in the future.

Best Regards,

The Dux Team

Joy S

Joy Sasked

Proflo

I have a dux Pro flo hot water system (the biggest). To save on electricity should I be turning it on and off intermittently?

1 answer
Dux
Dux C.Dux

Hi Joy,

Thanks for raising your question.

The heater should never be switched on or off manually to save electricity. There is a risk of Legionella Bacteria growing in the stored water.

The heater will not have power available for enough to heat the entire body of water to 60 Deg C, which is the requirements under AS3498 to sanitise the water.

Please talk to your energy provider about possible tariff connection changes.

Best Regards,

The Dux Team

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