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Multi Floor, AllergySee the Best Upright Vacuum Cleaners in 2022 as rated by Australians on ieatwords.com.au.
dissapointing and a waste of money
The Vacuum does have great suction and thats about where it ends. For carpet in an open area in upright mode its awesome but wont fit under anything to clean without additional attachments which are very awkward to use. I purchased the hard floor tool to use on the wand as the exhaust when in upright mode just blows any dirt away on a hard floor and it takes me 3 times longer than a broom! Its very clunky using it with the wand and the cord gets in the way. The power head does not glide over any large particles like cereal / rice etc but rather...Read more
pushes them ahead of the bar and really only picks up small particles like dust. Overall I find this cleaner heavy and clunky to use over dyson barrell cleaners and even the full size upright is easier to use. I would never purchase another dyson as the brand isnt the quality it used to be.Purchased in March 2021.
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happyrabbit
- 31 reviews
Product is just "so so" BUT aftercare Services are GOOD
Background: The current Dyson DC 60 small ball allergy was a Replacement from Dyson in Oct 2011 because Dyson, via Australia Post has lost my previous. It was then a BATTLE to get Dyson to fix my then Dyson blew motor just 8 months out of Warranty. I had written in this Product Review.
Issues: The current Dyson DC 60 is just 39 months old, the outlet corded split that exposed the 3 wires. Because I purchased extended Warranty to 5 years, the repaired was at no additional cost.
Outcome of Repairs: Very Very impressed with the Services. Dyson ho...Read more
Purchased in October 2021.
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DmbSouth East Queensland, QLD
Cumbersome
Bought Dyson upright light ball as disappointed with suction on the cordless Dyson models
This a great vacuum cleaner for open areas of flooring but quite heavy to use
It is impossible to get the cleaner into small areas
The attachments are very cumbersome to use
The attachments that come with the cleaner are not really suitable for getting under beds and furniture
Purchased in January 2021 at The Good Guys for $399.00.
1 comment
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AlexDarwin
- 5 reviews
Bought a Dyson Small Ball Vaccum - Overly hyped and poor performance.
Bought a Dyson Small Ball Vacuum, which has a design fault, for some ridiculous reason the blower is on the bottom. It exhausts air from that vent which blows the hair and dust before the head gets to it to pick up.
I then spend about two weeks to try to solve and get a refund or upgrade to a different model but it was a total waste of time, horrible customer service. The money they spend interacting if put aside could have solved the issue. I also have another handheld vacuum, which also conked after two years.
Dyson as a brand is crap now...Read more
, first very expensive products so please don't be sold on the brand. The customer service is also hopeless if you get into difficulty. Spare parts are very expensive.. I have been with them for over 15 years but today, 'I say no more Dyson for me.' Stay away.. Honest feedback and buy some better-rated products.Purchased in June 2021.
1 comment
Dyson Team ..Dyson
We are sorry to hear you are unhappy with your Dyson machine and the service you have received.
We are keen to look into this to find out what went wrong and assist. Please just forward your details ... Read more
to [email protected] and we will be in touch ASAP.Similar opinion? Write a review on ieatwords.com.au!
ShanoPerth, WA
- 3 reviews
And a half star more.
I've had my small ball for around 2 years and it has been almost perfect. I use it on carpet and hard floor (bye broom) and even tiles. The cord is super long which saves a lot of un/re plugging*. The handle extension means I can do webs and skirting easily. The tube can be resistant, but the trick is to pull it up from base before you start. Plenty of tools are great for furniture, car and mattress too. I use mine 1-2 times a week. This area a bit dusty.
Only downside is emptying when dust bunnies don't want to be binned. Fingers or satay sti...Read more
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BinayaGreater Melbourne (Metropolitan), VIC
- 8 reviews
- 7 likes
- Small Ball Multi Floor
- Verified purchase
Roller Brush does not work while vacumming rugs
This Vacuum cleaner has very good suction, light weight, long wire. I wish dust collection box would have been bigger to accomodate mores dust.
My main concern is I can't use it to my rugs, roller brush keeps on stopping even putting the slide in minimum suction mode. It also requires elephant power to move this vacuum on the rug. I would like to return and get refund for this product because it is not useful since I cannot vacuum my rugs.
Dyson customer service, I have video taken in my mobile, please let me know your email address if you would like to look into it.
Purchased in June 2021.
1 comment
Dyson Team ..Dyson
We are sorry to hear you are having trouble with using your machine on your rugs. For rugs with thick or impermeable backings, this could cause the machine to be hard to push, and for the brushbar to ... Read more
stop rotating as it causes excessive resistance which leads the machine to stop the brush spinning as a protective measure. If a refund is your desired option, we would encourage you to contact the retailer who holds your contract of sale. If you purchased this machine directly from Dyson, would like to discuss further, or discuss alternative resolutions, please email [email protected].Similar opinion? Write a review on ieatwords.com.au!
NoelenegGreater Melbourne (Outer), VIC
- 2 reviews
- Small Ball Multi Floor
- Verified purchase
Excellent should have bought one years ago
Carpet and tile floors. Works like a dream I highly recomment it.
Best I have used ever.
Love it as it is easy to manuvour around furniture etc. Good for pet hair as well
Purchased in October 2021 at Big W for $399.00.
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markSouth East Queensland, QLD
- 4 reviews
very good make life Easy
lino carpet very good at cleaning had many vaxs vacums no good so the next one i bought was dyson smallball up right had dyson longtime ago and that was and upright and that was very good to when i wore it out i thought i by a godfreey vac no good so whent back and bougt a dyson
Purchased in June 2021 at Harvey Norman Appliances Physical Store for $499.00.
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MervatSydney, NSW
Major problem in machine parts
I bought dyson's small ball multi floor from bing lee. The suction is very good but the problem is that the brush has broken twice during the warranty period. I regulary clean it, and i am not heavy user. The brush is usually broken when using it on hard floor. The customer service sent me a new head the first time i called when it was broken. I am still under warranty and the head has broken for the second time. I called customer service for another time and they offered to send another head But what happens after the warranty is expired? what...Read more
is the solution? Its a fault in the machine. After the warranty i have to pay the price of the head each time its broken which shouldn't even be a problem in the first place as i originally bought a dyson machine given its reputation. Id like a more feasible solution to this issue. If the product is not multifloor then it shouldnt be advertised as such. Thanks. - MervatPurchased in September 2021 at Bing lee for $400.00.
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PaulPerth, WA
- 11 reviews
- 3 likes
Purchased on sale: overall satisfied
I was lucky enough to get the small ball allergy on sale at harvey norman.
For the purchase price i am very happy.
It works amazingly well on carpets - especially with dog hair.
However, while effective on the floor boards it can be frustrating as it blows dog hair all over the place.
That could be user error though. Im still figuring it out.
Purchased in February 2021 at Harvey Norman for $399.00.
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MaritzaRichmond-Tweed, NSW
If only I’d known, wish I could have had a trial run.
My last upright Dyson lasted over ten years. Am so disappointed in this one. The suction is so great that it is hard to push on some carpets, I have to use both arms as it feels like pushing a mower on wet grass. One good point is the long cord.
Purchased in November 2021 at Bi-Rite Electrical for $599.00.
3 comments
Dyson Team ..Dyson
Hi Maritza,
Thank you for your review.... Read more
We are sorry to hear you are having trouble pushing your machine, we ar ehappy to help get this sorted. So we can best assist, we would kindly ask you to email [email protected] with your details. Our Dyson Experts will then be in touch and happy to help get this sorted. We look forward to hearing from you.Thanks for your prompt reply. My mobile [Number Removed]. Any suggestions would be welcome. Maritza
Dyson Team ..Dyson
Hi Maritza,
So we can best assist, we would kindly ask you to email your details, along with the serial number of your machine, to [email protected]. Once received, our Dyson Experts will be in touch and happy to help.
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ShellyAdelaide
- 5 reviews
- 5 likes
If you’ve got a dog, you’ve gotta get a Dyson!
My old vacuum was not picking up all the dog hair. Having 2 border collies I needed something more powerful. I brought the Dyson pet ball vacuum and was blown away with the results! I had no idea how much hair was actually in my carpet! I’ll never change brands because this works. I love it.
Purchased in March 2021 at Harvey Norman for $549.00.
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TanyaSydney, NSW
- 2 reviews
Not easy to empty
This is my second Dyson, but first upright. Whilst the suction hardwood floors is adequate, I most often find the debris being blown away rather than sucked up. As for cleaning the barrel, I love that the Dyson youtube tutorial shows how simple it works when emptying the barrel of rice. Of course, rice is heavy and will naturally fall out. Even when the barrel has only 1 days' worth of carpet fluff and other debris, I have to get my hands in to pull it out. This sends dust into the air and I end up with it on the floor, all over my clothes, and in my lungs. I wouldn't buy this model if you think it's going to be easy to empty.
Purchased in July 2021.
1 comment
Dyson Team ..Dyson
Hi Tanya,
Thank you for reviewing your machine. ... Read more
I am sorry to hear you are having trouble with emptying your machine. If any debris is stuck, the bin can be removed (as shown here: https://youtu.be/ymsaZpbAEDg?t=34) to make it easy to dislodge any debris. I hope this helps, however if we can assist further please email [email protected] and our Dyson Experts will be in touch to help. Best wishes, ShanSimilar opinion? Write a review on ieatwords.com.au!
MatthewMelbourne, Victoria
- 18 reviews
- 5 likes
Worst vacuum I have owned.
Bought this item due to the good reputation of Dyson, and was sorely disappointed.
The feel of the vacuum cleaner is best described as awkward and stiff.
The suction was surprisingly poor.
The craftsmanship felt cheap and plastic- parts were awkward to re-attach and felt very flimsy.
This is just my opinion, but I was very disappointed!
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KittyGold Coast
- 2 reviews
Highly Recommend
The suction on this small model is amazing, and I like how you can slide it to maximum suction on occasions when needed. Very easy to manoeuvre. The cleaning bin can be fully removed from any inner parts, allowing the bin to be completely cleaned, then just clicks back into place.
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Michael and LeanneQueensland, 4211
- 26 reviews
- Small Ball Multi Floor
- Verified purchase
Product great. Customer service terrible.
So our small ball has worked like a horse without issue for two days shy of two years. Then part of the plastic skeleton snapped and luckily we had two days left of warranty to organise a repair (talk about lucky). Organising this repair has been insanely tedious however and we are still in the process. At least 5 phone calls of trying to explain the broken part (it doesn't fall under A, B, C, or D etc of the manual), being told to expect an email or call back and never getting it. Finally yesterday someone figured out they had the wrong model ...Read more
registered, and said to expect a shipping label via email. As always, we've received nothing and will have to call up AGAIN. It's been about two weeks since the vacuum broke, and owning three cats you can imagine how much we are needing this vacuum fixed. This isn't the kind of customer service you expect from a $599 product. Do not rely on Dyson to ever get back to you, because so far it's all been us following up with them. What a shame given the vacuum itself is very efficient. No complaints about it at all really.1 comment
Dyson Team ..Dyson
Hi Michael and Leanne,
Thank you for your review.... Read more
I am sorry to hear of your experience. This certainly isn't the experience we would expect and would value the opportunity to assist. Could you please kindly forward your details to auaskdys[email protected] and we will be in touch shortly. Best wishes, ShanSimilar opinion? Write a review on ieatwords.com.au!
GenevieveMelbourne
- 6 reviews
- 3 likes
- Small Ball Multi Floor
- Verified purchase
Great vacuum, strange unergonomic design for the handheld extension.
The vacuum strength is fantastic, the filter only needs to be washed occasionally with warm water and dries quickly. it's completely bagless which is fantastic and the machine runs perfectly, fitting into the crevices well for an upright vacuum. The only down side is the red handle that at times when your deep into your vacuuming you can accidentally press and the vacuum begins suction from the top of the machine (which can give you a fright at times). Also, the handle is very long and the piping too short to comfortably fit into small areas without dragging the machine along reluctantly.
I'm still glad I bought it, mainly because we're used to how it operates now.
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BruceMid North Coast, NSW
- 3 reviews
- 1 like
Can’t clean “new carpet”
I bought this cleaner based on Dyson’s reputation and the fact I have differing floor surfaces. It worked very well on my tiled floor, but when moving onto carpet the spinning brush always stopped. Called Dyson support only to be told that the problem was that my carpet was “too new”. I mean, really?? Don’t you buy a new vacuum to help keep your new carpet clean and longer lasting? Had to return it for a refund after 4 days.
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JohnnySouth East Queensland, QLD
- 3 reviews
Works well and very compact
It works well on carpets, shaggy rugs and Matt’s. I like how it pulls up the carpet into the bristled head removing and good amount of dirt. It does have a bit of friction there making it a firmer to push on carpets compared to my old Bulky Dyson and it blocks up abit because we have a few girls with long hair in the house. But it is very easy to unblock as they have made a simple detachable head that can be quickly removed to gain access to hair ties or clumps of hair I feel it works well on the hard floors too and has no issues transferring from hard floors to carpet. Its a great vacuum but it’s not the top of the range Dyson and for the price it has its main pluses of being compact and versatile.
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Leah and NathenPerth
- 6 reviews
Great powerful vaccum
I use this vacuum on carpets and tiles. I am super impressed with it. My cleaner had only just been and used an old dyson and I went over the carpets with this Dyson small ball and it was incredible what it picked up!! It has awesome power and easy to use.
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Questions & Answers
Dale Kentasked
My Dyson is less than 12 months old but I cannot get it to pick the dirt up on my tiles and it will not stand on its own don’t know. Why it will not click into place
2 answers
As u are covered under warranty I would suggest contacting Dyson or taking to place of purchase. Warranty is 2 years. It can be replaced if faulty. With tiles (grouted) its best to slide to max, on front. It drops a small skirt to improve suction.
Dyson Team ..Dyson
If your machine isn't standing up and not picking up debris, this can often indicate a blockage within the machine.
We encourage running through the checkpoints shown in the videos below:
https://www.youtube.com/watch?v=YynUlhWqEkA
https://www.youtube.com/watch?v=xWT5cUWflE0
These should help, however if we can assist further, our Dyson Experts are available via [email protected] and happy to assist further.
Suzie Aasked
I have a small ball and the brush has been replaced twice and the bristles have again been falling out. I now have a tear in the flexible hose so my machine has lost suction. After paying nearly $600 on the 6.8.2016 it is now out of warranty and I don't see this as very good value for the price I paid. I previously owned an upright Dyson without the ball technology and it was far superior in performance and longevity. Do I now have to purchase new parts or move to another brand of vacuum?
1 answer
Dyson Team ..Dyson
Sorry to hear about this. Every time a Dyson owner contacts us, we assess each issue case by case and will be happy to help.
Please just forward your details to [email protected] and our Dyson Experts will be in touch very shortly.
We look forward to hearing from you and assisting.
Vicki burkeasked
The concertina hose is so stiff and tight, I can hardly use the attachments as the hose won't stay extended and just pulls the vacuum cleaner over. This is my first Dyson, don't think I will buy Dyson again. This machine is very stiff and hard to manoeuvre...I'm so disappointed in it.
1 answer
Dyson Team ..Dyson
Thank you for your query. At first, the hose of your machine may be tight, however it will loosen over time. To expedite this, we recommend one person holds the machine (while on) in place while a second individual stretches the hose to its full length to help loosen the hose.
If we can assist further, please email [email protected] and our Dyson Experts will be more than happy to help.
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Dyson Team ..Dyson
We are sorry to hear you are having trouble cleaning small areas with your Dyson Small Ball Multi Floor.
If you haven't already done so, we would encourage getting in touch with our Dyson Experts. Ou... Read more
r team are available via [email protected] and will be happy to discuss your concerns and assist.