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Reviews

3.8

38 reviews
5
(23)
4
(4)
3
(1)
2
(1)
1
(9)
  • Build Stage
    • Post-Construction (10)
    • Pre-Construction (2)
    • Mid-Construction (1)
  • Customer Service
    4.3 (11)
  • Site Admin
    4.9 (8)
  • Timeliness
    4.1 (8)
  • Structural Integrity
    5.0 (7)
  • Plumbing & Waterproofing
    4.5 (8)
  • Electrical & Lighting
    5.0 (7)
  • Flooring
    4.9 (7)
  • Transparency
    4.4 (8)
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  • Verified customer

Poor service. Unprofessional performance

published
Customer Service
Transparency
Build StagePre-Construction
3 comments
Elderton Homes
Elderton HomesElderton Homes
Craig
Craig
Elderton Homes
Elderton HomesElderton Homes
Robin robson

Robin robsonSydney, NSW

  • 4 reviews
  • Verified customer

Excellent builder, lovely home.

published

We have been in our home for some months now and are over the moon with the quality of our new home. Well done Elderton Homes. Our building supervisor Allan was the best ever!! His vast knowledge of the building industry made sure everything was done correctly, safely and on time. Allan answered our questions and fixed any issues immediately. So easy!
Kylie, our Construction Client Relations Officer was excellent to deal with. Our questions were answered promptly and she kept us up to date on our build with progress photos and projected work.
Thank you all for making our build enjoyable and stress free as possible.
Best wishes
Robin and Mark Robson
Spring Farm

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateSeptember 2022
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Daniel D Lay

Daniel D LayBonnyrigg

  • 9 reviews
  • Verified customer

Fresh customer

published

Partner and I, bought a house and land package late last year. We had a bit of trouble in the beginning with the land side of things mainly due to the developer but Elderton, have been accommodating to make the process run smoothly. We are currently still in the beginning of the whole process as we are in the pre-constuction stage now. Overall, we are happy with choosing Elderton, and pleased with the staff members on board. Client relations manager, Karlene has been extremely nice and helpful as well as Brett, Anna and Genessa, thanks guys!

Customer Service
Transparency
Site Admin
Build StagePre-Construction
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  • Verified customer

Perfect Warranty Manager

published

We had a great experience building with Elderton Homes. The finishing and quality of work has been remarkable. We built our home back in 2017 and could not be any happier.

To us, what is the important thing is the Supervisor who deals with us. Corrado (our Warranty Manager) is just OUSTANDING. He is friendly, hard working, approachable and very professsional. He is the face of Elderton Homes for us. There is nothing impossible for this guy. He deserves much appreciation. Keep up the Great work!!
I am sure everyone who builds house with Elderton Homes and has Corrado as Warranty manager will be super Impressed!!

Cheers
Manan and Aarti
54 bethany circuit Jordan springs

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateAugust 2017
See all answers
Deol M.

Deol M.Sydney, NSW

  • Verified customer

Highly Recommended

published

Mid Construction stage:

Had a really good experience building with Elderton Homes. I was dealing with Melissa from the office and Luke on site and it was an absolute pleasure. You get enough time and support from the team to deal with an issue. Communication is always prompt and clear.
You never get to see any unimagenary costs.
And the build quality is just superb. No issues whatsoever.
Good work Elderton Homes Team. Thank you

Customer Service
Transparency
Build StageMid-Construction
Construction End DateAugust 2022
See all answers
1 comment
Elderton Homes
Elderton HomesElderton Homes
LOZBEYOND

LOZBEYONDSydney, NSW

  • Verified customer

2019 build with elderton homes

published

I would highly recommend elderton homes. We had a few issues along the way but the team at elderton did everything possible to rectify the problems. Dealing with taanii was an absolute pleasure. Taanii was prompt at answering my emails and answered every concern I had. Brett my site manager was also amazing. I love my new home and the quality is great!

Transparency
Build StagePost-Construction
Construction End DateJune 2022
1 comment
Elderton Homes
Elderton HomesElderton Homes
A K.

A K.Sydney Surrounds, NSW

  • Verified customer

The best builder around!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2018
See all answers
1 comment
Elderton Homes
Elderton HomesElderton Homes
Garnet.Y

Garnet.YSydney, NSW

  • 3 reviews
  • Verified customer

Great quality house built by Elderton Homes

published

We built our house with Elderton Homes, they are easy going person. Tannii had always been kind and helpful through the whole construction process, even after house hand over. And Allan is a great project manager to get the house delivered on time with great quality. They demonstrated great professionalism and care for the customer.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2018
See all answers
1 comment
Elderton Homes
Elderton HomesElderton Homes
RenandBen

RenandBenSydney Surrounds, NSW

  • Verified customer

A fantastic experience - EVERY TIME!

published

I have now built 4 beautiful homes with Elderton and every time the experience has been professional and friendly. From house design with Adam to contract administration with Karlene and Tannii and to construction with amazing supervisors like Colin, at all times we felt informed and part of the process. On all builds the process was smooth and the homes delivered on time. 5 stars x 4 Elderton. And THANK YOU!

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateSeptember 2018
See all answers
1 comment
Elderton Homes
Elderton HomesElderton Homes

The reviewer stated that an incentive was offered for this review

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Mehul K Patel

Mehul K PatelSydney, NSW

  • Verified customer

Fantastic Team & great result

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2022
See all answers
1 comment
Elderton Homes
Elderton HomesElderton Homes

The reviewer stated that an incentive was offered for this review

Ranju Kumari

Ranju KumariSydney, NSW

  • Verified customer

Thank you Elderton Homes

published

Thank you Elderton Homes for building our dream home. It was a great experience and you have delivered what you have promised to us. Friendly staffs, professional advises made our life so much easier. Quality of materials used in our house for the price we have made is unbelievable. Thank you Elderton once more and we highly recommend you to families who are planning to build their dream homes.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMay 2018
See all answers
1 comment
Elderton Homes
Elderton HomesElderton Homes
Amandeep

AmandeepThe Ponds

  • 3 reviews
  • 1 like
  • Verified customer

Poor build experience, delays

published
Build StagePost-Construction
1 comment
Elderton Homes
Elderton HomesElderton Homes
Ali RM

Ali RMSydney

  • Verified customer

Hiccup to Complacency

published

“My sister and I decided the timing was right to find an investment property in the western suburbs that was affordable and would help progress the financial future of our families. Elderton Homes came up on Facebook. They were selling house and land packages in Riverstone. We went to view what was on offer, loved the home product and purchased two packages in the same block. The price was right and we both liked the living room spaces at the front and back of the home design. At the start we had a few teething problems, new staff were appointed and everything got back on track very quickly. The team has been helpful in every possible way.

Construction End DateJan 2022
1 comment
Elderton Homes
Elderton HomesElderton Homes
  • Verified customer

Fantastic Team

published
Construction End DateDec 2018
1 comment
Elderton Homes
Elderton HomesElderton Homes
ron

ronSydney

  • Verified customer

No regrets

published
Construction End DateJun 2018
1 comment
Elderton Homes
Elderton HomesElderton Homes
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Allyce

AllyceSydney, NSW

  • 2 reviews
  • Verified customer

Really happy with the quality, team and process

published
Construction End DateJul 2018
1 comment
Elderton Homes
Elderton HomesElderton Homes
Ang

Ang

  • 2 reviews
  • 7 likes
  • Verified customer

Happy customer

published
Construction End DateOct 2018
1 comment
Elderton Homes
Elderton HomesElderton Homes
Sarah

SarahSydney

  • 3 reviews
  • Verified customer

Best Builders in Sydney

published

We had the best experience with Elderton Homes over the last few years. They built us our dream home exactly how we imagined and everything was top quality. There were a few hiccups and delays along the road - as expected with any build, but these were fixed very promptly by the team and the communication was excellent. Their customer service was brilliant and everything was finished to such a high standard, exactly as we asked. We love our new home and have now been happily living in it for a year.

Construction End DateJul 2017
1 comment
Elderton Homes
Elderton HomesElderton Homes
Bassam

BassamBox Hill

  • Verified customer

Pre- Build Process was slow

published
Construction End DateAug 2018
4 comments
Elderton Homes
Elderton HomesElderton Homes
Bassam
Bassam
Elderton Homes
Elderton HomesElderton Homes
Sahil

SahilSydney

  • 8 reviews
  • Verified customer

Reliable Australian builder

published

These guys built my first home. All in all a very smooth process. They are good builders and very responsive with a lot of variety to offer. Faced a few delays nearing handover and the costs were slightly more expensive compared to other builders. However they are always willing to go the extra step to provide customer satisfaction. Nice office in Bella Vista with plenty of parking and a great staff. The level of organisation and detail their staff has is amazing. Would possibly return if building again.

Construction End DateApr 2017
1 comment
Elderton Homes
Elderton HomesElderton Homes

Thanks Sahil for your positive feedback. We hope you and your family are enjoying your new home.

Page 1 of 2

Questions & Answers

Dom Rego

Dom Regoasked

Please contact Dominic Rego [contact detail removed]
New build at 34 Victoria St Malabar NSW
2 storey 4 bedroom rear lane double garage and granny flat.
Scope: Knock down existing fibro house and new build
DA approved plans by architect
Looking for a reliable competitive builder
Modern design with lightweight building materials
Aim to start building end of 2018
Please let me know if this fits your scope ?
[email address removed]

1 answer
Elderton Homes
Elderton HomesElderton Homes

Hi Dom,

Thanks for sending over your question. Unfortunately Elderton Homes do not build within the Randwick Council area so we are unable to help you in this instance.

Thanks for considering us as an option and we wish you all the best in building your new home.

Regards,

Elderton Homes

Vrutika

Vrutikaasked

Hi there,
Before I put review. I want to ask few questions.
1. After construction certificate what is the next process? How long it will take time to start a site?
2. Timeframe to build the double story house
3. What is meaning of customer satisfaction for you?

1 answer
Nash
Nash

Hi there, we are currently building our family home with Elderton at Glenmore Park, start date given to us was one month from obtaining the construction certificate, as construction only started 3 weeks ago,i will post regular future updates, building contract is for 36 weeks from contract start date(double story) . Customer service in general is great from the beginning, the construction liaison manager is always available to answer any questions, also providing fortnightly progressive updates.
I hope this answers some of your questions, Elderton pre construction staff has been very professional and precise, hope construction doesn't disappoint.
Best of luck to you
Karonesh

Sk2016

Sk2016asked

Hi

How long does it take that build a two storey house with Elderton?

Thanks
Sk

2 answers
Elderton Homes
Elderton HomesElderton Homes

Hi SK
Thank you for your question. Generally speaking, a two storey home from start of construction to completion will vary from 8-12 months dependent on the size and design of the home.
Regards,
Elderton Homes

John.t
John.t

I advised not to people with this company we have only had problems with them stay away.

Get an answer from our members and Elderton Homes representatives

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