- Verified customer
Poor service. Unprofessional performance
After deciding on a design that I was assured the house would suit our land. We paid the $1000 dep to have the plans drawn up and move forward. We were given the price and agreed upon this. Elderton failed to point out that the house was in fact sitting on top of the sewer? Just a 17k sewer encasement oversight. We did not find out about this oversight until we took a day off work to attend their Sydney head office. As we went through the contract we asked what is the additional 17k for? We were told don't worry about that it is not part of the...Read more
house price. As we got to the last page of the contract the 17k was added to the final price as it was an "extra". We did not sign the contract. Who would? Due to the fact that the house was not a suitable fit to the land like we were told we asked for our deposit to be returned as Elderton got it wrong, they wasted our time and money, and gave us a bum steer. Elderton management refused which was no surprise, stating that they had worked on these plans for us and these people need to be paid. Then proceeded to tell me that they can fit a different house on the block so the deal still stands. I agree that if a professional had worked on this job they should get paid for doing a reasonable job but they got it wrong and I seriously question the amount of actual effort put into this tender . * The house was not suited to the land when they said it was. *If a professional actually did draw the plans up, why was it not pointed out to me that the house was sitting on top of the sewer? So I'm not happy with their attitude or the underhanded way they do business. Would not recommend them at all. Craig.
3 comments
How can you possibly say the team worked very hard. You are kidding me right?
After assessing several blocks of land for suitability to the house design with Elderton we were assured by Elderton that ... Read more
Elderton HomesElderton Homes
Hi Craig,
Please be advised that your information has been passed onto the GM who will be in contact with you soon. ... Read more
Thank you Elderton TeamSimilar opinion? Write a review on ieatwords.com.au!
Robin robsonSydney, NSW
- 4 reviews
- Verified customer
Excellent builder, lovely home.
We have been in our home for some months now and are over the moon with the quality of our new home. Well done Elderton Homes. Our building supervisor Allan was the best ever!! His vast knowledge of the building industry made sure everything was done correctly, safely and on time. Allan answered our questions and fixed any issues immediately. So easy!
Kylie, our Construction Client Relations Officer was excellent to deal with. Our questions were answered promptly and she kept us up to date on our build with progress photos and projected work.
Thank you all for making our build enjoyable and stress free as possible.
Best wishes
Robin and Mark Robson
Spring Farm
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Daniel D LayBonnyrigg
- 9 reviews
- Verified customer
Fresh customer
Partner and I, bought a house and land package late last year. We had a bit of trouble in the beginning with the land side of things mainly due to the developer but Elderton, have been accommodating to make the process run smoothly. We are currently still in the beginning of the whole process as we are in the pre-constuction stage now. Overall, we are happy with choosing Elderton, and pleased with the staff members on board. Client relations manager, Karlene has been extremely nice and helpful as well as Brett, Anna and Genessa, thanks guys!
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- Verified customer
Perfect Warranty Manager
We had a great experience building with Elderton Homes. The finishing and quality of work has been remarkable. We built our home back in 2017 and could not be any happier.
To us, what is the important thing is the Supervisor who deals with us. Corrado (our Warranty Manager) is just OUSTANDING. He is friendly, hard working, approachable and very professsional. He is the face of Elderton Homes for us. There is nothing impossible for this guy. He deserves much appreciation. Keep up the Great work!!
I am sure everyone who builds house with Elderton Homes and has Corrado as Warranty manager will be super Impressed!!
Cheers
Manan and Aarti
54 bethany circuit Jordan springs
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Deol M.Sydney, NSW
- Verified customer
Highly Recommended
Mid Construction stage:
Had a really good experience building with Elderton Homes. I was dealing with Melissa from the office and Luke on site and it was an absolute pleasure. You get enough time and support from the team to deal with an issue. Communication is always prompt and clear.
You never get to see any unimagenary costs.
And the build quality is just superb. No issues whatsoever.
Good work Elderton Homes Team. Thank you
1 comment
Elderton HomesElderton Homes
Thank you very much for your kind comments and we are glad to hear that you have enjoyed your experience with us so far.
We will make sure to pass them on to the relevant team members.... Read more
Regards, Elderton HomesSimilar opinion? Write a review on ieatwords.com.au!
LOZBEYONDSydney, NSW
- Verified customer
2019 build with elderton homes
I would highly recommend elderton homes. We had a few issues along the way but the team at elderton did everything possible to rectify the problems. Dealing with taanii was an absolute pleasure. Taanii was prompt at answering my emails and answered every concern I had. Brett my site manager was also amazing. I love my new home and the quality is great!
1 comment
Elderton HomesElderton Homes
Hi Lozbeyond,
We are glad to hear that you had a positive experience building your new home with us. We will make sure to pass on your kind words to the team.
... Read more
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A K.Sydney Surrounds, NSW
- Verified customer
The best builder around!
I am onto building my second home with Elderton having previously built with other builders and let me tell you that the Elderton team is the best team that I have dealt with so far. Building a home or doing any construction is not easy considering a lot of unknown factors come into play. Elderton is a builder that I)understands our requirements II) is ready to accommodate our changes III) and is helpful to maintain/fix issues. Staff at Elderton are genuinely nice and helpful people and they have always gone an extra mile to assist us. Our phon...Read more
e calls, emails or messages have always been returned and responded to promptly. Their customer service and the back office support is the best that I have experienced. Any issues that we faced during construction(which is the nature of construction process) were always responded positively by Elderton and they fixed the issues. The quality of build and the finishes were superb and we are onto building our second build now. Elderton are also honest and straightforward about cost/pricing. Now and in future, I will always build with Elderton! Thank you guys!1 comment
Elderton HomesElderton Homes
Thanks A K. for your positive feedback. We will make sure to pass it on to the team.
We appreciate your ongoing business and look forward to working with you again in the future. ... Read more
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Garnet.YSydney, NSW
- 3 reviews
- Verified customer
Great quality house built by Elderton Homes
We built our house with Elderton Homes, they are easy going person. Tannii had always been kind and helpful through the whole construction process, even after house hand over. And Allan is a great project manager to get the house delivered on time with great quality. They demonstrated great professionalism and care for the customer.
1 comment
Elderton HomesElderton Homes
Thank you Garnet. We really appreciate the time you have given to review our services.
We are glad to hear that our team members were able to guide you throughout the whole process.... Read more
Regards, Elderton HomesSimilar opinion? Write a review on ieatwords.com.au!
RenandBenSydney Surrounds, NSW
- Verified customer
A fantastic experience - EVERY TIME!
I have now built 4 beautiful homes with Elderton and every time the experience has been professional and friendly. From house design with Adam to contract administration with Karlene and Tannii and to construction with amazing supervisors like Colin, at all times we felt informed and part of the process. On all builds the process was smooth and the homes delivered on time. 5 stars x 4 Elderton. And THANK YOU!
1 comment
Elderton HomesElderton Homes
Hi Renee,
Thank you very much for your kind words about your experience of working with the Elderton Homes team. You have been a pleasure to deal with and we look forward to working with you again in the future. ... Read more
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The reviewer stated that an incentive was offered for this review
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Mehul K PatelSydney, NSW
- Verified customer
Fantastic Team & great result
Start the journey with knowing Con on land purchase time and gradually chance to meet Elderton Team and his sub-contractors during contract sign, colour, AC and other selection appointments. during Pre Construction stage we were very impressed with the professionalism and understanding. Everyone was very helpful, very willing and prompt to answer any questions or make changes. Even the colour, tiling and air con consultants were fantastic, knowledgeable and providing valuable suggestions. Since we have started the building stage we have not bee...Read more
n disappointed with Tannii and Ryan and Michelle have continued to provide a top notch service. We are very impressed with the progress and quality of the build. they strictly follow their timeframe and handover my new Home on Christmas Friday. our friends appreciate quality of work which given by elderton. So far we are very happy with our choice to build with Elderton Homes.1 comment
Elderton HomesElderton Homes
Thanks Mehul for sharing your experience with us. We appreciate the positive feedback and we are very happy to hear that you're enjoying your new Elderton home.
We look forward to hopefully working with you again in future. ... Read more
Regards, Elderton HomesSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Ranju KumariSydney, NSW
- Verified customer
Thank you Elderton Homes
Thank you Elderton Homes for building our dream home. It was a great experience and you have delivered what you have promised to us. Friendly staffs, professional advises made our life so much easier. Quality of materials used in our house for the price we have made is unbelievable. Thank you Elderton once more and we highly recommend you to families who are planning to build their dream homes.
1 comment
Elderton HomesElderton Homes
Thank you Ranju for your kind words. We are very happy to hear that you now have your dream home which you and your family can enjoy for many years to come.
Regards, ... Read more
Elderton HomesSimilar opinion? Write a review on ieatwords.com.au!
AmandeepThe Ponds
- 3 reviews
- 1 like
- Verified customer
Poor build experience, delays
Build: single storey house
We had a real poor experience. There were delays all along the process for us.
No timelines matched what we were told.
The sales staff will tell you that it will take about 12-13 months from tender to handover.
In our case it was about 18-19 months.
Tender: ...Read more
Deposit Paid : 23 Apr 2017 Tender presented: 16 Jun 2017 Actual: 8 weeks Then to construction start : 28th Feb 2018 (8.5 months) Handover date: 18th Oct 2018 (approx 8 months) Estimate completion was 6 months as per contract. The build went OK as long as the progress payments were due. Once only the final progress payment was left it was a different story. Same things were getting repeated in the fortnightly update, which itself from every 2nd Friday sometimes would take Tuesdays/Wednesdays to arrive. Worst part was to do selections at different places. For exterior selections we had to go to Eastern creek, electrical selections near Penrith and A/C selections somewhere around Minchinbury area When I raised issues over delays, I was handed over a rain days chart and was advised that they had actually finished construction 1 week earlier. To top it up we had a site supervisor who would keep boasting all the time: Ask my name to any one in this area ... blah blah and blah which I found really irritating looking at how the build was going. I won't give them more than 1 star.1 comment
Elderton HomesElderton Homes
Hi Amandeep,
Thank you for your feedback. Your comments have been passed on to the relevant people who will be in contact once our office re-opens in the New Year. ... Read more
Regards, Elderton HomesSimilar opinion? Write a review on ieatwords.com.au!
Ali RMSydney
- Verified customer
Hiccup to Complacency
“My sister and I decided the timing was right to find an investment property in the western suburbs that was affordable and would help progress the financial future of our families. Elderton Homes came up on Facebook. They were selling house and land packages in Riverstone. We went to view what was on offer, loved the home product and purchased two packages in the same block. The price was right and we both liked the living room spaces at the front and back of the home design. At the start we had a few teething problems, new staff were appointed and everything got back on track very quickly. The team has been helpful in every possible way.
1 comment
Elderton HomesElderton Homes
Hi Ali,
Thank you for your positive comments about our business. We really appreciate the time you have given to review our services. ... Read more
We are glad to hear that our team members were able to guide you throughout the whole process. Regards, Elderton HomesSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Fantastic Team
From the very first contact with Con at White Square properties then moving on to Elderton signing our tender with Anna then dealing with the amazing Melissa and Karlene in the Pre Construction stage we were very impressed with the professionalism and understanding. Everyone was very helpful, very willing and prompt to answer any questions or make changes. Even the colour, tiling and air con consultants were fantastic. The information night was very informative and gave a great insight to the building timeline....(I mark off stages from the boo...Read more
klet given out as they are completed!) Since we have started the building stage we have not been disappointed Tannii and Ryan have continued to provide a top notch service. As we live close by we are able to visit our site regularly. We are very impressed with the progress and quality of the build so far even down to how the building materials are delivered and stored neatly on site. We are looking forward to the watching the progress as our build is completed. So far we are very happy with our choice to build with Elderton Homes.1 comment
Elderton HomesElderton Homes
Hi Suzanne,
Thank you for taking the time to review our business. ... Read more
We are glad that you are enjoying our service from Con at White Square Properties to the team at Elderton Homes. We will pass on your positive comments to the team members mentioned. Regards, Elderton HomesSimilar opinion? Write a review on ieatwords.com.au!
ronSydney
- Verified customer
No regrets
We recently completed building a large 5 bdrm dble storey house with Elderton's Project Home Division in the Edgewater Estate area within Bella Vista (Syd), and am happy to state that the company does bend over backwards to try to keep its customer satisfied. The professionalism and customer service standard I experienced from the start (concept stage) to handover was exceptional. Elderton was the only company that was willing to work with us and go the extra distance as we sought to alter their base house plan to suit our needs. The overall co...Read more
st was reasonable and very competitive to other project builders we received quotes from. They were extremely patient as this was a drawn out process because of the extensive modifications. My hats off to the team in the office. Special mention to Tannii Bentley, Ian Wilson and Brett Luckman our site supervisor. It seems many rush into building a house with little understanding of the complexity of the business and have completely unrealistic expectations of the outcome. If you want a unique designer home with high-end finishes then obviously you need to pay extra for that standard of quality. You will get what you pay for - so be aware of the standard of finishing and quality. We invested a lot of time researching details and thought long and hard about the house design and upgraded where we needed to. Like any house project there will be minor issues but that is to be expected, it is how the company reacts and deals with it is what makes Elderton a pleasure to work with.1 comment
Elderton HomesElderton Homes
Hi Ron,
Thank you for your wonderful comments about our business and letting us know about your positive experience. ... Read more
We are delighted to hear that you enjoyed our service and kept you satisfied throughout the whole process. We will pass on your comments to the team members mentioned. We hope you enjoy your new Elderton home for many years to come! Regards, Elderton HomesSimilar opinion? Write a review on ieatwords.com.au!
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AllyceSydney, NSW
- 2 reviews
- Verified customer
Really happy with the quality, team and process
This was our first build and also our first home. The land registration through the Hills Council was a long wait (1.5 years) although the build through Elderton was about 10 months for a 4 bedroom large home. My partner and I were VERY green to the building process and went in quite blindly. All through the process the office staff (especially the client relations officers) were extremely helpful, very accessible and speedy on any of our requests.
They are VERY upfront about extra fee's through the whole process, every time we signed a docum...Read more
1 comment
Elderton HomesElderton Homes
Hi Allyce,
Thank you for taking the time to provide some positive feedback on our business. ... Read more
We are so glad to hear that our team was able to keep you informed throughout the process. We hope that you are enjoying your brand new Elderton Home! Regards, Elderton HomesSimilar opinion? Write a review on ieatwords.com.au!
Ang
- 2 reviews
- 7 likes
- Verified customer
Happy customer
We started construction of our 2 storey home in Denham Court with Elderton in mid Feb 2018, expected completion is October as per Contract. However, our home is already in lock up stage, kitchen and vanities are already being installed which is exciting for us.
• Customer service is great. We have had a great experience from Sales- DA approval- Construction, staff are lovely and are always available to assist with enquires via the phone or email.
• We are also happy with the quality of work that's been done so far. We have already had one ...Read more
1 comment
Elderton HomesElderton Homes
Hi Ang,
Thank you for your kind words. We are glad to hear that you have been enjoying your experience with Elderton Homes to date. ... Read more
We look forward to handing over the keys to your new home so you can start enjoying it with your family and friends. Regards, Elderton HomesSimilar opinion? Write a review on ieatwords.com.au!
SarahSydney
- 3 reviews
- Verified customer
Best Builders in Sydney
We had the best experience with Elderton Homes over the last few years. They built us our dream home exactly how we imagined and everything was top quality. There were a few hiccups and delays along the road - as expected with any build, but these were fixed very promptly by the team and the communication was excellent. Their customer service was brilliant and everything was finished to such a high standard, exactly as we asked. We love our new home and have now been happily living in it for a year.
1 comment
Elderton HomesElderton Homes
Hi Sarah,
Thank you for your kind words regarding your experience with Elderton Homes. We are glad to hear that you and are loving your new home. ... Read more
I will make sure to pass your comments on to our team. Regards, Elderton HomesSimilar opinion? Write a review on ieatwords.com.au!
BassamBox Hill
- Verified customer
Pre- Build Process was slow
I have completed the first phase of the build which is all the paperwork and drawings are complete.
I felt that the desire was there from Elderton staff to help and provide good service but their processes are such that it took too much extra time. As being a Project Manager myself the process flaws were very frustrating for me.
I am looking forward to an excellent build phase which has just started. My friend who recommended me said that "Once they start building they are really good" I am hoping for that statement to be true.
The above...Read more
4 comments
Elderton HomesElderton Homes
Hi Bassam,
Thank you for your feedback. This information has been passed on to our team and we have sent you a private message to address your individual concerns. ... Read more
Regards Elderton HomesAs it turned out the build phase has been worse than the pre-build phase. I have had 4 construction managers on one job. We started in November 2017 and I will be lucky if they finish in 12 months.
... Read more
I would NOT recommend Elderton to anyone specially if you want to avoid extended double payments of rent and mortgage.Elderton HomesElderton Homes
Hi Bassam,
Our Construction Manager will be in contact with you today to discuss in more detail. ... Read more
Regards, Elderton HomesSimilar opinion? Write a review on ieatwords.com.au!
SahilSydney
- 8 reviews
- Verified customer
Reliable Australian builder
These guys built my first home. All in all a very smooth process. They are good builders and very responsive with a lot of variety to offer. Faced a few delays nearing handover and the costs were slightly more expensive compared to other builders. However they are always willing to go the extra step to provide customer satisfaction. Nice office in Bella Vista with plenty of parking and a great staff. The level of organisation and detail their staff has is amazing. Would possibly return if building again.
1 comment
Elderton HomesElderton Homes
Thanks Sahil for your positive feedback. We hope you and your family are enjoying your new home.
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Questions & Answers
Dom Regoasked
Please contact Dominic Rego [contact detail removed]
New build at 34 Victoria St Malabar NSW
2 storey 4 bedroom rear lane double garage and granny flat.
Scope: Knock down existing fibro house and new build
DA approved plans by architect
Looking for a reliable competitive builder
Modern design with lightweight building materials
Aim to start building end of 2018
Please let me know if this fits your scope ?
[email address removed]
1 answer
Elderton HomesElderton Homes
Hi Dom,
Thanks for sending over your question. Unfortunately Elderton Homes do not build within the Randwick Council area so we are unable to help you in this instance.
Thanks for considering us as an option and we wish you all the best in building your new home.
Regards,
Elderton Homes
Vrutikaasked
Hi there,
Before I put review. I want to ask few questions.
1. After construction certificate what is the next process? How long it will take time to start a site?
2. Timeframe to build the double story house
3. What is meaning of customer satisfaction for you?
1 answer
Hi there, we are currently building our family home with Elderton at Glenmore Park, start date given to us was one month from obtaining the construction certificate, as construction only started 3 weeks ago,i will post regular future updates, building contract is for 36 weeks from contract start date(double story) . Customer service in general is great from the beginning, the construction liaison manager is always available to answer any questions, also providing fortnightly progressive updates.
I hope this answers some of your questions, Elderton pre construction staff has been very professional and precise, hope construction doesn't disappoint.
Best of luck to you
Karonesh
Sk2016asked
Hi
How long does it take that build a two storey house with Elderton?
Thanks
Sk
2 answers
Elderton HomesElderton Homes
Hi SK
Thank you for your question. Generally speaking, a two storey home from start of construction to completion will vary from 8-12 months dependent on the size and design of the home.
Regards,
Elderton Homes
I advised not to people with this company we have only had problems with them stay away.
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Elderton HomesElderton Homes
Hi Craig,
Thank you for providing your feedback, we are disappointed to hear about your experience. We understand the team worked very hard to provide alternative solutions relating to the uncertain... Read more
ty in relation to the positioning of your sewer, and it was disappointing that the solutions were unacceptable.