Customer service was horrific. After 5 days of waiting, I wasted countless hours on the phone with no help to set up the service at all. And they had the audacity to charge me a fee. Never again. Stay away from this company.

This is an alteration to my original review. I was without internet for eight days after only being with Exetel for a week. A lack of customer service led to a delay and what should have taken no more than three days took over a week. Hung up on at least four times. The service is holding steady, now. But a lack of communication from Exetel and my bill came through without delay. Working from home has been a nightmare. After 17 years without a problem with my previous provider this experience has been disappointing.

When I joined NBN 50 Business on my ABN, they claimed that I will have support 24/7 for any problem.
The service is not stable most of the time with the speed they promised.
When the service went down for almost 12 hours, I discovered the following:
- There is not 24 hours support. There is a voice mail system that records your issue and that is it.
- They do not post the outage on their status page to show people that they have reliable service.
- They have a long waiting on the support line when you try to call them
- They promise you that as business, they will take care of your issue on the spot which is not true. There is no business support separately. All are under 1 support line.
Be careful and think twice before you join them.

I am a customer of Exetel Open networks Internet services at 81 Courallie Avenue, Hoembush West,. Exetel internet services are very bad, Worst Technical support. very poor quality both the services and support. If you call the support line they keep you on waiting for 20 minutes after which the call automatically gets cut

I have mobile broadband with Exetel and it is horribly slow! We go over the data limit most months which is our fault, Exetel charge $10 per 10gb of excess data used which would be totally fine but once we go over our contracted amount of date the internet slows down to an usable speed so I’m not exactly sure why they charge extra when you can even use it?? (This has only been a problem for the last few months, before then the data never slowed, we’ve contacted them and they tried to fix it but after 4 calls nothing was fixed). The customer service is almost nonexistent, I never get a reply but email and nothing is ever fixed over the phone. I can’t wait till we’re out of contract and can change providers!

Horrible speeds. No customer support. They squeeze every last penny out of you with a 30 day minimum cancellation period. DO NOT give them business. Plenty of better ISP's out there.

Were helpful and nice right up to signing a contract but once the contract was signed they wouldn't answer any of my concerns or questions.
My numerous emails to numerous contacts all went unanswered.

Service is down or has issues at least once a month. I'm paying premium and not getting what I pay for. Stick with Telstra or other well known NBN brands.

Do not go through Exetel.

Ordered ADSL on the 1/04/20 to be told connection would be the 15/04, didn’t happen. Was told it would happen on the 23/04 also didn't happen.

Today 18/05 After over a month and a half waiting for my service they send an email saying they can't connect my ADSL.
Don’t bother calling support, they hang up on you.
I’ve now cancelled my mobile broadband I have with them and will be taking my business elsewhere.

Hi,

Be aware that if you transfer away they need 30 days notice otherwise they will bill you for an entire month of usage even if you are have switched provider and started with the new service. Also if you have VOIP they wont cancel it unless you tell them. They see this as different service and not transferable with the internet.

Thanks

The culture of this company is beyond all normals - Dosent matter the product its the culture of the companies system.
BAD BEYOND BELIEF - Do NOT consider dealing with this lot under any circumstances

The connection was quite unstable for the first week or so of setup, however their support team, albeit hard to reach, was of great help once you got to them. They were also wonderful in transitioning me from an assigned IP to static IP for the purposes of portforwarding. I only pay $59.99 a month and although I have seen somewhat cheaper, it is still a great deal and I normally receive 5MB/s, 2.5MB/s if my partner is also using the internet as it is split. I wouldn't reccomend this for more then 3 people at a time due to the bandwith constraints, but there are higher plans to accomodate for this. All in all, my experience with Exetel has been great.

Exetel service has gone down hill in the last 6 or so months. Have been with them for nearly 2 years, it was alright at first but has gone to the dogs.
And don’t try and call support, they keep on hanging up on you.

Be aware that when you terminate, they force you to pay for an additional month through their 30 day cancellation policy. This applies whether you are on a month to month or contract.

Exetel sucks.
Took forever to actually get connected.
Now it has dropped out for 2 days and no communication about when it will be back up.
It's not that hard to let customers know what's going on

I moved to Exetel from IiNet about 6 months ago. The only reason why I moved was at the time I could get the same service from Exetel but $20 per month cheaper.

The sign up process was simple and it was activated on the day specified.

The download speeds are excellent (48m) on the 50m plan and the ping is continually 4ms. The service is very reliable and it hasn’t dropped since activation.

There is hardly any slow down in the evening and YouTube, Netflix etc never buffer.