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See the Best Booking Services in 2022 as rated by Australians on ieatwords.com.au.
Bryan A.South East Queensland, QLD
Booked a tour shows available turn out not available, have to cancel trip and ruined holiday
Booked a tour shows available turn out not available, have to cancel trip and ruined holiday. Only customer service number provided is tour companyphone who refuse to provide refund. Will not recommend.
1 comment
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customerGreater Melbourne (Metropolitan), VIC
False "refund guarantee" - refused to refund for a trip due to Medical reason
I bought a ticket to Wildlife habitat and due to my husband's medical reason, he has to cancel the trip. Experience oz refused to refund, despite their website advertised "refund guarantee". I am very disappointed, definitely would not use their website again!!
1 comment
Experience OzExperience Oz
Hi there, thank you for getting in touch. It seems like there has been an error, as we do refund in case of unforeseen circumstances. Could you please contact our customer service regarding this eithe... Read more
r on 1300 935 532 or via email at [email protected] and we will look into this for you. Looking forward to speaking with you.Similar opinion? Write a review on ieatwords.com.au!
MelodySydney Surrounds, NSW
Featherdale - Very good value, much cheaper than buying at the counter.
I booked Featherdale. The Koala experience with entry included and also the two adults, 2 children pack.
The value was excellent and I would have given a 5 star rating but I tried to ask questions on instant chat. I was told no one was there and the'd answer later. They didn't. I tried again in office hours, still no response.
The rules are not clear. For instance, it said "not transferable" but there was no place to put the visitors name. I also wanted to know if I could take pics on my own camera for the koala encounter. (I couldn't) I f...Read more
Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
No refund even when it's their mistake
Their system issued me the wrong ticket, supposed to be Whales in Paradise but ended up with Sea World whale watch. Refuses to refund since it was a 'discounted' combo ticket. Book direct with the suppliers instead of them for your own peace of mind.
1 comment
Experience OzExperience Oz
Hi Haiza, thank you for providing us with feedback. It’s disappointing to hear that we were unable to meet your expectations and provide you with the extraordinary experience that you had hoped for. A... Read more
s you have been advised by our reservations team yesterday (5th September 2022) a full refund has been made the same day and the matter has since been resolved. We hope that you enjoy your time on the Gold Coast.Similar opinion? Write a review on ieatwords.com.au!
Alberto Basile da VeronaSydney, NSW
Top of the scale and fast Customer Support
I have been very favorably impressed by Experience Oz Customer Support that was able to intervene promptly and unsolicited to offer guidance and better service beyond the offer already presented on-line. This is not just a site displaying competitive packages, in my own experience I can tell that this is a business centered to customer satisfaction first.
1 comment
Experience OzExperience Oz
Thank you so much for taking the time to share your experience booking with Experience Oz. I will certainly pass on your feedback to our customer service team to make sure they are recognised for thei... Read more
r excellent service. We look forward to seeing you again soon when you're planning your next experience.Similar opinion? Write a review on ieatwords.com.au!
KCDSydney, NSW
- 3 reviews
- 3 likes
Vivid cruise
Unfriendly staff. Company do not like customer service. No accountability. Will never recommend again. Did so many follow ups, emails and phone calls.
Didn't cancelled the booking and didn't provide the refund
1 comment
Experience OzExperience Oz
Hi KCD, thank you for letting us know about your recent experience. We appreciate you taking the time to provide us with feedback. It is crucial that we are providing high-quality experiences to our c... Read more
ustomers, and it is disappointing to hear it did not match your expectations. To better assist you please call 07 5592 2233 or email at [email protected] and provide us with more information so we can understand what went wrong and we can look into the refund request as well.Similar opinion? Write a review on ieatwords.com.au!
MargaretSydney Surrounds, NSW
Too easy!
I was nervous about using this site as I didn’t know anyone who had and I didn’t want to risk losing money. I read a lot of the reviews and decided to give it a go mainly because it was much less expensive to buy this way than pay door prices.
I was pleased that the site was very easy to navigate for booking. The coupon arrived almost immediately in my inbox. On arrival at the venue I didn’t have to wait nearly as long as those who were buying tickets. It was quick-they checked the coupon with our party and we went straight in. All in all it was a great way to book our outing and Iwould certainly use this site again. Thankyou for the opportunity to comment.
2 comments
Experience OzExperience Oz
Thank you for the lovely review. We enjoy hearing about our customers travel experiences. With more than 3000 experiences and over a decade of operating, we're happy you were able to create amazing ex... Read more
periences with your family. Keep an eye on our website for even more inspiring experiences coming soon.Thanks!
Similar opinion? Write a review on ieatwords.com.au!
Sparks
- 8 reviews
- 3 likes
- Verified customer
Taken to wrong reef
I dived lodestone reef in 1977 and took lots of photos after showing my son and his girl friend the photos I read your add and planned a trip everyone took time off plus the cost of airfares and accommodations. On arrival to the reef the dive guide announced were at keeper reef this was not what I paid for . Will never use this company again.
1 comment
Experience OzExperience Oz
Thank you for letting us know about your recent experience with Adrenalin Dive. We appreciate you taking the time to provide us with feedback. It is crucial that we are providing high-quality experien... Read more
ces to our customers, and it is disappointing to hear it did not match your expectations. For reasons outside of the operators' control, they were required to go to a different reef. They mention that depending on weather conditions they operate to different reef locations. Such decisions are only done in the best interest of the guests, to ensure they have the best day possible within the conditions of the weather.Similar opinion? Write a review on ieatwords.com.au!
Melissa Morris
- 2 reviews
- 1 like
Perfect!
So easy to find and book great experiences and amazing deals. Perfect for my recent, action packed adventure holiday to the Gold Coast. Love it so much! I highly recommend!
1 comment
Experience OzExperience Oz
Thank you for taking the time and leaving this great feedback, Melissa. We're glad we could make your holiday extraordinary but also look forward to seeing what else you will do in Australia.
Similar opinion? Write a review on ieatwords.com.au!
The one stop entertainment hub !
The perfect home for all my holiday entertainment needs. Accurate description, easy search on the website, good comms, attractive rewards system, competitive prices ... and awesome deals too, Experience Oz have it all !
1 comment
Experience OzExperience Oz
Thank you very much for leaving such lovely feedback! We're glad you found something to create amazing memories.
This feedback is also extremely valuable to our development team to ensure that the web... Read more
Similar opinion? Write a review on ieatwords.com.au!
DonsMOLENDINAR
- 2 reviews
- 1 like
- Verified customer
Amazing site
Excellant Website and Service Provide
Easy to use, prices are cheaper, service is excellent, variety of products and experiences is fantastic.
Definitely recommend this site if going on holidays and needing ideas and tickets advance.
1 comment
Experience OzExperience Oz
Thank you very much for the great feedback. We're happy you were able to easily book online and create new memories. We're excited to see you again soon.
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
anamickyCentral Highlands and Goldfields, VIC
- 6 reviews
- 1 like
Great Deals !
I have used Experience Oz a few times now; great deals, great prices and such an easy way to make a booking ! Highly recommended. You don't even have to know what you're looking for, I was surprised to stumble across some exciting adventures I'd never thought of.
1 comment
Experience OzExperience Oz
Thank you very much for taking the time to give great feedback. We're happy you were able to easily book online and create new memories, even found some new things to explore! Looking forward to seeing you again soon for your next experience.
Similar opinion? Write a review on ieatwords.com.au!
Great experiences
We've used experienceoz on numerous trips to Australia, and have saved lots of money by using them. Would definitely recommend using experienceoz and will be using them again for future trips
1 comment
Experience OzExperience Oz
We appreciate the lovely feedback, Rachelle. Thank you so much and we're happy you were able to find heaps of exciting things to do in Australia. We're excited to see you again soon for your next adventure.
Similar opinion? Write a review on ieatwords.com.au!
Anthony K.Sydney, NSW
- 2 reviews
- Verified customer
Movie voucher only valid for six months, not one year as stated in T&C. Confused?
Has anyone bought movie vouchers from them? They are only valid for six months.
I got some movie vouchers as a gift via NRMA (I am a long term NRMA member contrary to the ExpOz operator jumping into the conclusion that I shouldn't have had the tickets since I am not a member.). I must confess I did not read all the fine print when buying the vouchers because I didn't buy them; but I did read the term and condition - first time in my life - on the first page and it stated valid for one year from date of purchase. Until recently I discovered the ...Read more
2 comments
Experience OzExperience Oz
Thank you for letting us know about your recent experience, Anthony. I apologise and appreciate you taking the time to provide us with feedback. It is crucial that we are providing high-quality experi... Read more
ences to our customers. Someone from NRMA will be in touch with you about this issue.Experience OzExperience Oz
We want to apologise for the miscommunication on our end. To resolve this with NRMA would it be possible for you to send us an email address at [email protected] with your member number and we ... Read more
will pass this on immediately. Thank you for your patience, and we look forward to hearing from you.Similar opinion? Write a review on ieatwords.com.au!
Belinda J.Sydney, NSW
Reputable company and reliable service
Reliable, instant service. Reputable company with great offers. Used our voucher for a wildlife park that same day and saved heaps! We will definitely use again. Thank you! Glad I found you on a google.
1 comment
Experience OzExperience Oz
We're happy you had such a lovely experience and were able to save money at the same time. Looking forward to seeing you again soon, Belinda :)
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TashSouth East Queensland, QLD
Professional and Great Service!
Found this site to be simple and easy to understand. No difficulties with purchasing experiences. I will continue to book through this site :)
Customer service is Perfect! Highly Recommended! A+
1 comment
Experience OzExperience Oz
Thank you very much for the great feedback. We're happy you were able to easily online and create new memories. We're excited to see you again soon, Tash :)
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Vic A.South East Queensland, QLD
Adventure in the sunshine coast
Experience Oz website was easy to use and gave me a list of activities that was well priced. When I selected the activity, the process to pay for it was easy and have me several options to pay for it. When I paid for it, the ticket was available to print out.
1 comment
Experience OzExperience Oz
Thank you for sharing your recent booking experience with us. This feedback is extremely valuable to our development team to ensure that the website is easy to use and dream experiences are only a click away. We hope you loved your experience.
Similar opinion? Write a review on ieatwords.com.au!
great to work with
always obliging and professional, this company is great. ok Ihave been witht them now for a number of years and I always am delighted to take Experience OZ passengers on my tours.
1 comment
Experience OzExperience Oz
Thank you very much for the lovely feedback, Howard. We're looking forward to keeping working with you in the future!
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- Verified customer
Perfect and awesome site when you're travelling ANZ. Must check!
This site is full with fantastic promotions and recommendations on the places you plan to visit in ANZ. You cant find it else where and only in here! Well done!
1 comment
Experience OzExperience Oz
Thank you very much for the great feedback. We're happy you were able to find great deals and create new memories. We're excited to see you again soon.
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Puneet S.Sydney, NSW
- Verified customer
This will be my goto for tickets now!!!
I was really amazed by the excellent deals they have on tickets and attractions. I got a good deal on tickets to Featherdale zoo. Loved the experience and would be coming back for more tickets.
1 comment
Experience OzExperience Oz
Thank you very much for the great review, Puneet. We're happy you had an enjoyable experience, and we're excited to see you again soon.
Similar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
aina n.asked
Hi, My family and i will go to Gold Coast, Australia on February 2020 . I've tried so many times to pay using my credit card . Why i can't pay for it . My vacation is around the corner . I've tried to message your customer service but ended up no reply from your side . Please reply immediately . Thank you
1 answer
Experience OzExperience Oz
Hello Aina, it's disappointing to hear you are experiencing trouble purchasing online. Please give us a call on 1300 935 532 and our friendly customer service team can look into the issue for you and make a reservation for you over the phone. February is a lovely time to visit the Gold Coast. We hope you enjoy your holiday.
Judy R.asked
My husband and I were gifted one of your tours (Burlesque Showboat Cruise) for Christmas 2018 but due to very personal reasons, we have not as yet booked the Cruise and are very unlikely that we will book it at all. It has nothing to do with your company, it is just very bad timing!! We were wondering if it is at all possible to get a refund for the cruise and have the refund returned to my son and daughter in law who were the ones that purchased the gift.
The voucher number is #310499183 and it was purchased by Christopher (Chris) Marien and Sharon Patton.
Looking forward to hearing from you with a favourable response.
Kind Regards
Mrs Judy Ralph
3 answers
Experience OzExperience Oz
Hi Judy, Thank you for your message. Gift vouchers are unable to be refunded, however, the value of the gift voucher can be used towards another experience instead. Please give our friendly team a call on 1300 839 731 to discuss what options are available for you. Looking forward to speaking with you.
Do you have movie vouchers available?
Experience OzExperience Oz
Hi Judy, we have a huge range of tours, attractions and cruises that your gift vouchers can be used towards. Please give our reservations team a call on 1300 935 532 and they will be able to suggest the perfect experience for you. If you prefer email then you can get in touch with us at: [email protected]
chelseaasked
Hi I have booked my tickets but i have yet to receive any email. pls help?
3 answers
Hi Chelsea. That is strange. Id check at your end if payment for tickets has actually gone through as sometimes it doesnt and that could be why you dont have your tickets. If it has send Experience Oz an email telling them tickets not received using "contact us" at bottom of page. Also check you have given them your correct email to reply to.
Try calling them call us on 1300935532 or email us [email protected]
Experience OzExperience Oz
Thank you Muzza and Simon for helping Chelsea. Yes, please give us a call on 1300 935 532 or send us an email at [email protected] with any questions you might have and our team is happy to help. We hope you've received your tickets and have a wonderful experience.
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Experience OzExperience Oz
Hi Bryan, thank you for letting us know about your recent booking with us. We are disappointed to hear that it didn't meet your expectations. After following up with our customer service team and the ... Read more
team at The Helicopter Line regarding your Franz Josef Glacier Heli Hike, we can confirm that a full refund has been processed on the same day (24/11/2019).