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Reviews

4.5

335 reviews
5
(277)
4
(18)
3
(1)
2
(0)
1
(39)
  • Product Quality
    4.5 (61)
  • Return Claim MadeYes (5) · No (47)
  • Warranty Claim MadeYes (6) · No (47)
  • Product Appearance As advertised (84%) · Not as advertised (16%)
  • Customer Service
    4.6 (57)
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Caressa

CaressaVictoria

Braybrook store

published

Great helping staff !
GREAT FURNITURE
We will definitely go back for more and tell our family and friends about braybrook store! Thanks again for the help and recomandons to the best of what we are looking for

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBraybrook
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Tahlia1111

Tahlia1111Greater Melbourne (Outer), VIC

Fantastic service & prices!

published

Went in to find a couch for my first home with my fiance. The lovely man (name starting with K) was incredibly helpful and polite and made the experience seamless. Couch quality was immaculate and well priced! Also purchased three lamps. Highly recommend this shop for service and quality furniture.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBraybrook store
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My go to spot

published

Traralgon store was a pleasant experience, there is a great range to look at as the store is so big.
nice friendly staff and delivery was quick and easy highly recommend

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTraralgon
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Awesome service, cheap prices

published

Vivian from Braybrook store was very helpful and friendly, she was knowledgeable making the process easy, we walked in looking for a bed room suite and a couch, walked out very happy, 3 days later it was delivered.

Customer Service
Product Quality

Fast and easy process

published

Bought a mattress at the Braybrook Store and the process was quick and easy. The lady who introduced us to different kind of mattresses was nice and helpful so the experience was pleasant.

Customer Service

The reviewer stated that an incentive was offered for this review

Steve

SteveGreater Melbourne (Outer), VIC

  • 2 reviews

Bad customer service only good in lying and tell excuses

published

They unprofessional sales team and delivery people worth .
Today I waited 3 hours in morning for delivery no one show up I called the store and I spoked to one of the sales man told me we have issue with truck and he promise to deliver it today between 8 pm and 9 pm .again no one show up .they are only bench of layers

Customer Service
Product Quality
Warranty Claim MadeYes
Store LocationPreston
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Excellent customer service

published

Bought a couple of beds and mattresses from the braybrook store. The products and service was fantastic. Bashshar helped me out and he was patient and very understanding. The staff is not pushy and understands the customers preference and choices

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBraybrook
See all answers
Greta M.

Greta M.Greater Melbourne (Outer), VIC

Excellent furniture and service!

published

Great service and amazing furniture at Braybrook store! I bought a queen size bed with a help of K one of the staff members. Delivery was on time and staff members were very helpful!! Highly recommended!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBraybrook store
See all answers

The reviewer stated that an incentive was offered for this review

Horrible experience

published

Ordered a hallway table. Called and dropped in to store to be told lies upon lies. Why display furniture U don't have? Followed up 5 months later, 4 days after I was promised it would be there to be told another lie at the end of the month. The manager stated he could not understand my frustrations, what a jerk and not a manager at all. The store is a scan and the people that work there are disgraceful

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
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Mattress sale

published

Had an awesome customer service experience with Basharh at fair price furniture. The mattresses are very comfortable and reasonably priced. They provided enough option to find a great deal within any price range.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBraybrook
See all answers

The reviewer stated that an incentive was offered for this review

The worst shop l have ever dealt with .

published

The worst shop l have ever dealt with .The Preston store is great to start with put nothing but issues when problems arise l wouldn’t recommend this shop to anyone .

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationPreston
See all answers
Peter G.

Peter G.Gippsland, VIC

Great Product, Great Price and Fantastic to Deal With

published

Purchased Leather Lounge Suite from newly opened Traralgon Store. Really happy with no high pressure service. Top quality product. Even delivery went beyond the call. Super impressed and would highly recommend.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTraralgon
See all answers
renu n.

renu n.Greater Melbourne (Outer), VIC

Great service high quality products

published

Kulwinder braybrook store great help .. he help me with best deal avaible with reasonable price.. there products are high quality and very happy with my purchase .. thanks fair price furniture will come back for sure ....

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBraybrook
See all answers

Great service, great deal

published

We visited the Braybrook store. Kay (Kulwinder) was a great help, no pressure to purchase the item we liked but with his assistance and prompt service we got just the perfect garden setting.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBraybrook
See all answers

Perfect products.high quality

published

High quality products, fair prices of course .n you can great deals in the store High quality products, fair prices of course .must visit store if you are looking to replace the old furniture of your house

Customer Service
Product Quality
Store LocationHoppers crossing

The reviewer stated that an incentive was offered for this review

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Anu

AnuVictoria

Excellent services

published

Fair Price not only has a great selection of high quality furniture but also has a great team happy to help you to create the finish you desire.Bash had the patience and was the BEST in his services.

Customer Service
Product Quality
Product Appearance As advertised
Store LocationHopper crossing
See all answers
Dev D.

Dev D.

  • 2 reviews

The quality of furniture and customer service of the staff is excellent

published

We bought a timber wood furniture set from the Hoppers Crossing store. The furniture quality is pretty good and the deal we got was quite good too.

Initially, the furniture had some minor defects and wanted to get it replaced. The staff was pretty helpful and was prompt in helping us out with the replacement.

Special mention to the staff, Jaspreet, Ahmed & Sana, who did an excellent job in looking after our concerns and providing excellent service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationhoppers crossing
See all answers
MANISH

MANISHMelbourne

  • 3 reviews
  • 8 likes

Product quality and Warranty

published

Product quality not good and very bad with warranty claims. Won’t provide you with warranty card and will tell that invoice is required for warranty but when time comes will not accept invoice. Bad after sales service. Will take days to reply unless u cc to the head office as well. Won’t provide a name in email so u can’t go in-store and speak with anyone.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationBray Brook
See all answers
2 comments
FairPrice Furniture
Fair Price F.FairPrice Furniture
MANISH
MANISH
Ken mitchell

Ken mitchellGreater Melbourne (Outer), VIC

Preston store.

published

Best service ever .a6 star rating have done every room in the house.will be back again .what a great service .will bend over backwards to help .ken&dona mitchell from mernda 6 stars.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPreston
See all answers
Shannon H.

Shannon H.

  • 2 reviews

Vivian is the woman you need to see!

published

Vivian is so lovely and kind! She isn’t afraid to give you a great deal either and discount! Fabulous service I can’t recommend enough to anyone wanting a deal for

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBraybrook store
See all answers
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