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BradSouth East Queensland, QLD
Great job!
Justin Encicott from Fallon replaces our dead 315L hot water system with a new Rheem unit. He was professional, courteous and extremely responsive - we had a new one installed the day following we noticed the broken tank on the old unit.
Additionally, the electricians who performed the electrical work, also from Fallon, were professional and punctual.
Altogether couldn't recommend them highly enough!
Thanks Justin and team!
1 comment
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DianeSouth East Queensland, QLD
Great job on my new hot water system.
Wayne was on time and explained everything in detail in a professional courteous and friendly way. The job was started and finished on the same day with no mess afterwards. Great job, thanks wayne. Di roberts
1 comment
Mark D.Fallon Solutions
Hi Diane, thank you for letting us know about Wayne. It's great to hear that he was efficient and mindful of keeping your home clean and tidy. Thanks again for taking the time to share your experience.
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Very happy
Chris C was punctual, very friendly, explained everything and completed job in quickly time with no mess.
Did a complimentary home safety inspection and will have them back for other small jobs.
1 comment
Mark D.Fallon Solutions
Hi Sandra C, thank you very much for a great review! We work hard to ensure we offer the best service and solutions and glad this was reflected in Chris's visit. I’ll make sure he receives the recognition he deserves.
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PeterHBrisbane
- 2 reviews
Great service
Christopher C was very helpful in explaining the problem, didn’t have the parts to repair so drive to get one and returned within the hour. He also explained the work he did visually at the how water system.
1 comment
Mark D.Fallon Solutions
Hi PeterH! This is an amazing review of Chris. We love hearing about our not only fixing the problem/doing the works to a high quality standard, but explaining it to our customers so they are educate... Read more
d for the future. It's great to hear Chris achieved this. He's a true professional. Have an wonderful day!Similar opinion? Write a review on ieatwords.com.au!
olga
- 2 reviews
Excellent Service
Solar Hot Water pump and levers expertly replaced by Cameron. Arrived on time, examined the problem and came up with the solution - replacement noisy pump with a new pump. Also replaced old steam -releasing levers with new ones.
1 comment
Mark D.Fallon Solutions
Hi olga, thank you for your kind words regarding Cameron. That's exactly the type of feedback we love to hear, and it's exactly the type of service we expect from our team members.
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Andrew DSouth East Queensland, QLD
- Verified customer
Gave me options, no hard sell, did what I asked, made sure I was happy, really good experience
Jared D from Fallon was super helpful. Showed me proof of issues and confirmed what I needed done today (the immediate issue) and suggested what would be needed later and gave me options for whichever way I wanted to go. He did the work quickly and made sure I was happy throughout. Really impressed.
1 comment
Mark D.Fallon Solutions
Hi Andrew D thank you for passing this lovely review of Jared back to us. We pride ourselves on our amazing technician's. I'm glad to hear he was not only able to help you, but explained what he was ... Read more
doing so thoroughly. I'll be sure to pass your comments back to Jared and his management team. Have an amazing day!Similar opinion? Write a review on ieatwords.com.au!
Lady DiSouth East Queensland, QLD
A knowledgeable gentleman
I called Fallon today for a quote on a new hot water system. They sent me a gentleman named Warren A truly delightfull person who very carefully explained all that I needed to know regarding hot water systems. He was so knowledgeable and put my mind at rest even organising finance for this “ditzy “ pensioner. I immediately accepted Warrens quote as he tells me he is the man doing the job and I know I couldn’t be in better hands Thank you Fallon
1 comment
Mark D.Fallon Solutions
Hi Lady Di. Thank you for this amazing review of Warren! It sounds like he has gone above and beyond and delivered the true Fallon Solutions experience we want for all of our customers. Thank you fo... Read more
r taking the time to give him and us such a lovely recommendation. We look forward to delighting you again in the future. Have an amazing day!Similar opinion? Write a review on ieatwords.com.au!
Leanne - Forest LakeSouth East Queensland, QLD
Wish I had used Fallon Before Now
Within 24 hours of booking we had hot water again! The service was excellent. Same day Steve H arrived who fortunately identified an electrical danger before anyone was seriously hurt. Steve returned the next day and started the job, when called away for a gas emergency, was seamlessly taken over by Josh B along with an efficient electrician. All three were lovely to deal with and even made the time to assist a lady with a flat tyre outside my house. Thank you for the prompt service. I will definitely be using Fallon again.
1 comment
Mark D.Fallon Solutions
Hi Leanne. Thank you for this lovely review of Steve, Josh and Bradd (electrician)! It sounds like all of they have gone above and beyond and delivered the true Fallon Solutions experience we want f... Read more
or all of our customers. We really appreciate you taking the time to share your experience and give they such a wonderful recommendation. We look forward to delighting you again in the future. Have an amazing day!Similar opinion? Write a review on ieatwords.com.au!
Dave RSouth East Queensland, QLD
Job well done
Just had Josh B from Fallon Solutions install a new hot water system as well as doing some other minor works. Job was completed with no problems with everything explained and all my questions answered. Excellent tradesman and a nice person.
1 comment
Mark D.Fallon Solutions
Hi Dave R, thank you very much for a great review! We work hard to ensure we offer the best service and solutions and glad this was reflected in Josh's visit. I’ll make sure he receives the recognition he deserves.
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Jo HawthorneSouth East Queensland, QLD
- 3 reviews
- Verified customer
Fallon To The Rescue!
Our gas hot water system had stopped working after the heavy storm a couple of days ago. We tried to restart it but failed. Rang Fallon and plumber Chris Csortos was at our place within a couple of hours. Fixed it instantly and was really friendly and gave us some good advice. Once again, those who work for Fallon have proved to be really good people! Lauren who answered the phone was also helpful, friendly and efficient - we can't ask for more than that. Thanks Fallon Solutions!
1 comment
Mark D.Fallon Solutions
Hi Jo Hawthorne. Thank you for this amazing review of Chris! He certainly receives a lot of compliments similar to yours. It sounds like he has gone above and beyond to deliver the true Fallon Solut... Read more
ions experience we want for all of our customers. Thank you for taking the time to give him and then Lauren such a lovely recommendation. We look forward to delighting you again in the future. Have an amazing day!Similar opinion? Write a review on ieatwords.com.au!
Ross W.
- 2 reviews
Professional After Hours Emergency Plumbing Service.
Excellent, professional and timely service from Plumber, Justin E. on Saturday evening following burst flexi pipes in bathroom and subsequent water damage. Justin reviewed options and was clear in his explanations and recommendations. Follow up work to proceed. Impressed with service. Thanks Justin.
Ross W.
8 December 2022
1 comment
Mark D.Fallon Solutions
Hi Ross W. Thank you for this amazing review of Justin! It sounds like he has gone above and beyond to deliver the true Fallon Solutions experience we want for all of our customers. Thank you for ta... Read more
king the time to give him and us such a lovely recommendation. We look forward to delighting you again in the future. Have an amazing day!Similar opinion? Write a review on ieatwords.com.au!
Thanks Chris, you did a great job!
I had an emergency with the hot water and Fallon were fast and efficient! Chris Csortos was great, efficient, explained the problem in detail and provided good solutions. Chris did an excellent job and was very friendly.
Fallon services (as most these services) are pricy. But I was satisfied with the solution. Thanks Chris!
1 comment
Mark D.Fallon Solutions
Hi Sonia, thank you very much for a great review! We work hard to ensure we offer the best service and solutions and glad this was reflected in Chris's visit. I'll make sure he receives the recognition he deserves.
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Susan C.South East Queensland, QLD
Back to an electric water heater!
Wayne B. was great, explained everything and so patient with the installation and fitting in with booking arrangements. Great to have the hot water running efficiently again. We would gladly use Wayne again for any other jobs.
1 comment
Mark D.Fallon Solutions
Thank you, Susan C. We often hear comments like this about Wayne, he is a real asset to Fallon Solutions.
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Ray MSouth East Queensland, QLD
- 3 reviews
Quick efficient service, problem solved.
We had an issue with a drop in pressure from our hot water system. Not long after requesting service Lincoln arrived to identify the problem. He explained the issue clearly, offered a range of solutions and clearly explained which option he thought best and why he thought that the best way forward. He immediately undertook the work and fixed our problem quickly and efficiently. His professionalism and personal manner were exemplary. Very pleased and very impressed.
1 comment
Mark D.Fallon Solutions
Hi Ray M. Wow thank you for taking the time to share your experience regarding Lincoln! It's great to hear that he was not only able to complete the work to a high standard, but was also very friendly... Read more
and professional whilst doing so. I'll be sure to let management know that Lincoln is doing a great job! Have a great day!Similar opinion? Write a review on ieatwords.com.au!
excellent service
Scott T was efficient and knowledgeable. ran me through the work required and my options. did the work quickly and efficiently, i would gladly use him again for any other jobs.
1 comment
Mark D.Fallon Solutions
thank you Glen For your kind feedback on our technician i will be sure to pass this on to his manager.
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West EndSouth East Queensland, QLD
Terrible Experience
Called and requested a plumber, explained issues and a booking arranged between 8am and 11am, Plumber Michael turned up late, ran him through the job details on site, he seemed positive and ready to fix a rusty section of gutter and replace the down pipe. Michael then goes away for half an hour to price everything up, comes back and all of a sudden everythings changed.... Michael can no longer do the job?
Says I will need to install full roof safety scaffolding to replace 1-2m of rusty gutter? as the rear of my property is closer to 2 storie...Read more
s? That was never raised with me when quoted over the phone or when he first attended site he seemed positive and ready to go. I even had a different local plumber 12 months earlier do the same work on the other side of my house with only a ladder? It felt to me like Fallon was happy to charge me the $49 call out and then I suspect when there was not enough profit in the work, all of a sudden they couldnt help me and job was to hard. What a complete waste of everyones time. I took a day off work, waited around for them to turn up late and in the end charge me $49 to say yep all good, oh actually no it is too hard and too costly. Back to the drawing board I guess, back to searching for a reliable plumber.2 comments
Mark D.Fallon Solutions
Hi West End,
I'm sorry to hear you haven't received the true Fallon Solutions service that we pride ourselves on.
... Read more
Hi Sheyaan, I did actually call your office immediately after Michael left to expressed my disappointment and to cancel my future electrician appointment booked for ten days time as a result of today.... Read more
The call centre staff member briefly apologised but didnt offer to escalate the matter in any way or offer any further resolution but simply said was there anything else they could help me with? Sheyaan perhaps when you have a moment you can contact me? I wont post my personal details here but surely my client details shouldnt be difficult to find, I was Michaels 8-11a appointment today, west end.Similar opinion? Write a review on ieatwords.com.au!
would recommend
We had a problem with our hot water system leaking, Steve arrived and gave us an estimate. the electrician Morris, Steve H Morris S Josh B and Elijah P arrived the next day and work was completed. I would recommend all of these gentleman to friends and family. (MB I rang a friend to recommend and she told me she worked with Jenny Fallon in the airlines, Small world.) Morris was Excellent. Thanks to the team.
1 comment
Mark D.Fallon Solutions
Hi Wendy! Wow this is an incredible review. We're very fortunate to have great tradespeople across all of our services. Not only are they highly skilled tradespeople, but they all have the same high ... Read more
service standards. Thanks for recognising Morris, Steve, Josh and Elijah's hard work. We'll be definitely informing heir mangers on how good a job they're doing. Wow it is a small world! Have a lovely day and a great weekend!Similar opinion? Write a review on ieatwords.com.au!
Paul J.South East Queensland, QLD
Excellent service from all technicians.
Matt O and Josh B were both on time and very helpful. They both explained things really well and did a great job. Clean up and care was at a premium.
Many thanks
1 comment
Mark D.Fallon Solutions
Paul, Thank you for taking the time to do a 5 star review for Matt O and Josh B. We pride our company on our workmanship and cleaning up after they have done the works. I will be sure to pass on your wonderful feedback to the Managers.
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CBSouth East Queensland, QLD
- 3 reviews
- 1 like
- Verified customer
HWS replaced with professional friendly service.
Lincoln called 30 minutes prior. Arrived on time. Gave us all the different options, priced up 4 different options, and provided great advice when asked. Had a great chat about coffee and coffee machines while waiting for the new HWS to arrive - friendly service. End result: We now have hot water again. Thank you Lincoln and Fallon.
1 comment
Mark D.Fallon Solutions
Hi CB, thank you for this lovely review of Lincoln. It's great to hear that he was not only able to complete the work to a high standard, but was also very friendly and professional whilst doing so. ... Read more
I'll be sure to let management know that he's doing a great job! Have a great day!Similar opinion? Write a review on ieatwords.com.au!
Gina SmithSouth East Queensland, QLD
- 2 reviews
- Verified customer
Great service and advice
Thanks, Lincoln, for your professional expertise and prompt service with our gas hot water system replacement. We'll won't hesitate to call on Fallon Solutions next time we need a plumber for any problem around our home.
1 comment
Mark D.Fallon Solutions
Hi Gina Smith, Thank you for taking the time to review us. We pride ourselves on our timeliness and we're glad Lincoln was able to help you. Thank you again for sharing your review.
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Mark D.Fallon Solutions
Hi Brad. Wow thank you for taking the time to share your experience regarding Justin and the electrical team on both Google and Product Review! It's great to hear that they were not only able to compl... Read more
ete the work to a high standard, but was also very friendly and professional whilst doing so. I'll be sure to let management know that they are doing a great job. Have a great day!