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Reviews

4.5

220 reviews
5
(155)
4
(45)
3
(3)
2
(4)
1
(13)
  • Value for Money
    4.6 (142)
  • Transparency
    4.5 (126)
  • Customer Service
    4.5 (130)
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Reviewer Photos & Videos

First time traveller

published

Fastcover was the easiest to read and understand policies. There was prompt return answers to my questions, Jessica was very helpful. I will use again and highly recommend fastcover. Happy!!



Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult
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1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Tina, thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels to you! Kind regards, Jessica.

Outstanding customer service

published
Customer Service
DestinationAfrica, Europe, North America (inc. Hawaii), South America and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Claim DateFebruary 2020
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
Alice J

Alice JMetropolitan Adelaide, SA

Easy, affordable, great!

published

So far so good. Easy buying process. Very competitive price. Have not made a claim so I can’t comment on that side of it. This is my first time buying travel insurance and I spent a lot of time researching different options. I always came back to Fast Cover.

DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForAdult
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Alice, thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel! Kind Regards, Jessica.

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Peace of mind

published

My sister in law and I have used fast cover for all our travels, it is easy to obtain without all the fuss, at our age we just need something we can understand.
We have never had to make a claim and hope we never have to, just to know it’s there if we had too.

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForSenior
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1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
Craig B

Craig BPerth, WA

  • 2 reviews

Intelligent website

published

Went to a number of sites to get quotes and this one won me over for its ease of use, good explanations, elegant web design. Chose to run with them on that basis after frustrations having to ring others to ask questions to clarify because their websites weren’t clear enough. The quote was very competitive also.

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Craig, thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel. I'm glad it was easy for you to make changes etc. Kind regards, Jessica

Gino Cerasoli

Gino CerasoliSydney, NSW

Looks like the perfect cover for my trip to Europe with my friends

published

The value of the claim was fair, the cover seems to be thorough and suits my trip perfectly, I haven’t used this company before however I have heard good things about it which made it an easy decision when booking travel insurance

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Gino, thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel. Kind regards, Jessica

Paul

PaulSydney, NSW

Great value with good cover

published

This is my second time taking travel insurance. Value for comprehensive cover is affortable which covered the whole family of 4. Easy to understand policy. Great service and would recommend others.

Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForAdult and Teenager
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1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Paul, thanks for the positive review about how fast & simple our family travel insurance is. Don't forget to let us know every time you purchase insurance with us so we can apply a loyalty discount for you. Kind regards, Jessica

Somchit

SomchitTheodore 2905, ACT

Good value

published

For a piece of mind for my overseas trips. I think I used a couple of times and have not made any claim as I did not use the insurance why I was overseas

Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Somchit,
thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels to you! Kind regards, Jessica

Excellent cover for a competitive premium.

published
Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
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Mike M.

Mike M.Greater Melbourne (Outer), VIC

look at the fine print

published

I thought my cover started on the day I paid my subscription and my policy covered me for unforseen incidents before I started on my trip the company partially paid for my medical bill on the ship however did not include my first medical account after the accident I feel that wording of the policy was misleading as I would have paid the extra to cover accidents.

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 weeks
Claim DateFebruary 2020
Claim ApprovedYes
Insurance Cover ForAdult and Senior
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1 comment
Fast Cover Travel Insurance
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Fad

FadPerth, WA

  • 4 reviews

Perfect, Easy and awesome

published

i found the policy to be of great value compared with other companies with similiar details, will be using again for sure!! I am hoping to not have to use this policy, but i feel safe knowing that fast cover has mine and my family's back!! thank you

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult and Child
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Fad, thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels to you! Kind regards, Jessica.

Frequent traveller

Frequent travellerGreater Melbourne (Outer), VIC

  • 2 reviews

Quick & easy

published

Was quick & easy to set up, competitive prices and I had a couple of years back a claim & it was easy & quick to resolve. Can't ask for more. Recommend to everybody

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
Lauren M

Lauren MDarling Downs, QLD

Overall A Great Experience With Minor Bumps

published

Overall i had a great experience when claiming while hospitalised in India. Staff went above and beyond to assist me in my time of need. There were a couple of very minor hiccups when I got home trying to claim for additional expenses, however these were rectified relatively quickly.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time2-4 weeks
Claim DateNovember 2022
Claim ApprovedYes
Insurance Cover ForAdult
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1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Something essential.

published

This the second time that I have used Fast Cover. I did not have cause to make a claim on my first policy but the cost was very acceptable for an 80+. However, the increase in cost for the second policy, whilst cheaper than competitive companies, was somewhat more than I expected. I will very likely use this company again.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
2 comments
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
Max
Max

Thanks, you're welcome,,,,,,,,,,, Max

Bruce B

Bruce BSydney, NSW

Fast Cover Travel Insurance -- You're the Best!!!

published
DestinationNorth America (inc. Hawaii)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time<1 week
Claim DateJanuary 2020
Claim ApprovedYes
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
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Donna

DonnaThe Mallee, VIC

Great insurance offered

published

Easy to set up policy online without hassle and policy offers all the cover I will need for our upcoming cruise. Hoping I don't need to make any claim but there for peace of mind.

DestinationAustralia
Claim MadeNo
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Very helpful. Thank you, will surely avail again on my next trip.

published

It is my first time to use Fastcover insurance and i availed the comprehensive travel insurance for me and my partner, and it helped us so much especially that we encountered problems with our flights and have to extend our trip for 2 more days. Worth availing again next time. Satisfied customer here!

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateJanuary 2020
Claim ApprovedYes
Insurance Cover ForAdult
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Good offer for common existing medical conditions

published

This is the first time I used them. Easy to look for alternatives and select the best for my trip.
Good price and clear information.
Some common existing medical conditions are covered without additional price.

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Easy to set up value for money

published

I have used Fast Cover Travel Insurance for the last few years noting I travel overseas for conferences 3-5 times a year at least, and to many different cities, the policy though I have never made a claim, is always easy to set up, allowing me a choice of options and exclusions are always clearly noted and in plain language.

Transparency
Customer Service
Value for Money
DestinationAfrica, East Asia (e.g. China, Japan, South Korea), Europe, Middle East, New Zealand, North America (inc. Hawaii), Pacific Islands (e.g. Fiji, Vanuatu), South America and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Cheryl, thanks for the positive review about how fast & simple our family travel insurance is.
Remember you'll receive a loyalty discount next time you travel.
Kind regards,
Jessica

The reviewer stated that an incentive was offered for this review

Impressive

published

Great value policy, which was easy to set up. On discovering I had entered some incorrect details, was able to get through to a real person, who assured me that we'd be able to sort it out and that an updated policy would be issued, which occurred within minutes of the call finishing. Very impressive.

Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForTeenager
See all answers
2 comments
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
Damo
Damo

Thank you!

Page 2 of 11
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Questions & Answers

Mark nicholls

Mark nichollsasked

Travel Insurance - Comprehensive

Will I get a policy sent to me

1 answer
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Mark, thanks for letting us know. Sometimes our policy emails end up in peoples Junk or Spam inbox, however I have resent your policy certificate to the email address on your policy. Please reach out to us again if you are having continued problems. You can also view or download a copy of your certificate at any time by logging into our website: https://fastcover.com.au/your-policy/login. If you have any further questions please don't hesitate to contact us! Happy travelling!
Kind regards, Margretta

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