Flip NBN 50/20 (Family) Questions & Answers
- flipconnect.com.au
- ✓ Verified company
For months you did not provide service and when I cancelled you tried to debit my card and then debt collectors.
I have hours worth of correspondence and phone calls. (My experience is that wait time on the phone is sometimes 45mins or more) You keep saying you will get back to me to confirm the debt is cancelled and now debt collectors! When will you get back to me???
They did the same thing with me, looks like they do it to every customer. Worst Business ever. Horrible service, slow to bad nbn service, attempted charges on my credit card even when the account wasn't due. Cancelled my credit card so they can't take more money. If they even attempted debt collectors, I would take them to the highest courts. They are not to be trusted.
Why do you sign people up on lower rates and then increase your rates later on without notice? Why do you attempt to take payment from customers accounts ever when their bill isn't due? Why do you remove a customer's invoice when you are supposed to keep them there for the customer, and this is by law? Why do you lower the internet speeds after a couple of weeks of joining? Why do you continue to lie to all your customers?
bait and switch breaches ACCC laws.
Just report to ACCC as more will do this soon then they can explain to ACCC why they are using bait and switch tactics.
I have reported them to the ACCC and Department of fair trading. I have also reported them to the Ombudsman. I don't understand why they think this is an acceptable way to conduct Business and treat customers like this.
This has happened to me aswell
They charged me $199 on my credit card without any notice however they did refund without any notice as well...it’s like they are trying to scam my money and felt bad?
50 fast more like 1.2 slow
worst service ever
My 5G appears to have dropped out, and speeds are often very very sloooow. At the moment, .08mb !!!! Less than one MB !! Can't get into the router I bought from you as you appear to have changed the password. Any help?
Barry
Hi Tromb, please contact our tech support team via phone, email or live chat so we can have this resolved for you as soon as possible.
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