My experience with this company was the worst service experience I have ever had. The speed of connection didn't even support 1 device..... Forget about it being 'family' plan. So many hours on the phone trying to get them to sort out the connection. No joy!

I’ve been with these guys for a few months, now all of a sudden my bill has increased. I receive no notification about this. Will be cancelling tomorrow. Also it is quite possible to speak to a customer service agent of theirs.

Rope you in and in the end you get a bad connection and then they increase their price after a couple of months.
Signed up on family 50 for $59.90 a month ongoing. Their was nothing to state they would raise the price and it would stay the same? This was not the case. Also, speeds where OK for a couple of weeks then they slowed, happened to many people. They still have not fixed? Looks like they sign you up on a good plan with good speeds and once they have you, slow the speeds down and charge you more.
Stay away from these scammers.

I have been with FLIP NBN for a year now and find the connection to be solid and consistent. I always get the speeds advertised on the website and I have never experienced any disconnections.

Not always easy to get through to someone in support however I have always had my questions answered and any minor issues resolved in time that is satisfactory for the price of the product.

I have signed up multiple friends and family to this server and would recommend this product to anyone.

Signed up with the family 50nbn plan for $59.90 a month, internet was good for the first couple of weeks and slowed alot. I have contacted them many times and they refuse to fix it?? Now that want to charge me more???? They have a real dodgy billing system and payment option and always attempt to take payments when they are not due.
Don't waste your time with this dishonest Business and go with a more reputable company.
I am so disgusted and dissatisfied by the way I have been treated, I will be looking for another provider. They are not worth the headache. Read all the other bad reviews and see for yourself. Appalling service, down right rip off's.

I have posted two reviews already with what is going on. What a joke. They are threatening to chase me for an account after my move out date/cancelled account date??? I have paid all that I owe and you will not get a cent out of me. I am going to call the ACCC Right now. Worst customer service I have ever had. I don’t get angry ever. But I am beyond angry right now. Do not get internet with these guys anyone!!

No internet for 13 days now despite phone call after phone after phone call. I get messages saying a tech will call me... rarely happens, I always end up calling them whilst on hold for 30 mins +

Speeds are nowhere near their advertised 43mbs. Sometime in the 20's other times in the early 30's so if speed is important to you, another reason to avoid. They are lying.

Currently sorting out another provider as I have had enough.

Useless. Connection not done on day it was booked.
Lie after lie was told and they won’t accept responsibility for the incompetence.
Use other providers bc this company offers no service at all

I have only been with Flip for 2 weeks and already had enough.
Nbn is very unreliable, always dropping out. zero technical support provided.
You call, they take a message and say a technician will call you back.
3 to 5 days later, someone will finally call. If you aren't home or miss the call, you have to wait another 3 days.
I've paid for 2 months, once that's up I'll take my business elsewhere

Connection lags constantly. Rude customer service over the phone. The app said that my account was up too date.. my NBN was disconnected for not paying my bill?? Called and was told if I pay the outstanding amount that I wasn’t even aware of, it would be reconnected. Payed and waited 2 days for reconnection, to be told that I need to pay an extra $40 before they will reconnect.

Waste of time. Wouldn’t recommend.

Although the internet connection was not the best, I could have lived with that.
We lost service, so I called on the day. they said they would look into it an call me back. I called and emailed repeatedly over the next 3 weeks. They told me they would lodge a technical issue with NBN. Another week passed, no internet, no customer service.
I took my business elsewhere. Within a week the new provider had fixed the issue.
Flip are still trying to send me bills, which is absolutely disgusting. stay away from this company! I'm reporting them to the Telecommunications Industry Ombudsman.

Signed up because they are slightly cheaper but have nothing but issues since. They take ages to do anything. When you call support they take a message and call you back. They never do anything in the time frame they tell you. If they say 48hrs expect it to be 5-10 days.

I've had this service for about 3 months. Haven't had any trouble and it is the best priced 50Mb plan I'm aware of currently when you use the pay in advance option. The setup was easy as well and stress free.

The connection is very reliable - I have experienced minor drop outs
I have had no issues - the company have been fantastic to deal. They have responded to any enquiries very promptly

Was hoping to use Flip on this plan as it looked cost effective. But given their inability to deliver a modem to a family member, they seemed a bit useless. Their unauthorised deductions from a credit card for the modem and later services never provided confirmed their uselessness. Money was later agreed to be refunded - but hasn't been two months on. Add to this their failure to deliver minimum evening speeds on a plan I can't wait to leave and their overall performance is totally useless. What appears to be a good deal is actually rubbish, they simply won't deliver it. Technically, logistically, administratively and customer service all round FAILS.