Flip Questions & Answers

For months you did not provide service and when I cancelled you tried to debit my card and then debt collectors.
I have hours worth of correspondence and phone calls. (My experience is that wait time on the phone is sometimes 45mins or more) You keep saying you will get back to me to confirm the debt is cancelled and now debt collectors! When will you get back to me???

Why do you sign people up on lower rates and then increase your rates later on without notice? Why do you attempt to take payment from customers accounts ever when their bill isn't due? Why do you remove a customer's invoice when you are supposed to keep them there for the customer, and this is by law? Why do you lower the internet speeds after a couple of weeks of joining? Why do you continue to lie to all your customers?

List of tv channels supplied

Where is the call centre based?

I have the internet on my pc and mobile but my tv is saying disconnected and that i must be connected to internet via the Veetel network

Does any one can contact me in regards of latest bill????? This service makes me soooo angry....I just wanted to change my address which took for FLIP more then two weeks to do, plus highly incompetent customer service staff who I tried to speak with for 5 hours, then I needed to chase up the technicians to come and install to NBN box that was prepaid while talking to Customer service. After I spent 3 weeks without internet they sent me the bill of $235!!!!!!!!!!! What for????????? Employ qualified accountants to your firm! Highly disappointed! I will pay pro rata only! for 1 week that I was able to use the Internet!

After two weeks of trials to organise the service transfer to my new address where the new NBN box will need to be installed, I just giving up with your service...How could I cancel the service and return my money for NBN box (new establishment fee)? And also, please do not charge my account for current month that I had NO internet!

I had a intermient internet problem the technicacian nader helped me resolve the problem for now
thankyou flip tv

We have upgraded our Optus NBN to 100 mb and have a Flip box connected to an ethernet connection. Netflix is stable on Apple TV but Flip is not stable when watching NHK Japan while the NHK World in English is rock solid. My wife is Japanese and watching NHK Japan is impossible without it freezing BADLY every 30 seconds for up to 10 seconds. What is going on? We were so happy with Oceania for many years but this is impossible. If anyone can help, we would be grateful. After reading some discouraging stories about wait times and poor Flip service, I am hoping this may be a better way to proceed.

I had problems connecting with stastic ip address spoke to roy from flip and the problem got resolved
thankyou to roy and flip tv

I was introduced by Television Oceania and want to view NHK World Premium. At the moment I am following the steps of setting Top Box, which arrived yesterday 27th June. The screen said 'Your FlipTV is connected with Vodafone 5G-23A36.' Then, I typed in password of 16 digit. Then, the screen says it cannot be connected to the internet. And My home has to be connected by the Veetel network.
Do I need to change my wifi, I mean Vodafone is no good? I have never heard of the Veetel network.
What is that?
When I called up your Services, he suggested to go back and type in the wifi password once again. However, I cannot go back to that step any more. The screen always brings me the halfway of the 'internet' step.
Saeko

I have enjoyed the NBN through flip for a few months, unfortunately every time power is turned off the modem has problems reconnecting after power is restored. NBN has been out for three days now. It has a history of this any ideas why ?
Thanks
Jennifer

I was promised my first month free and was told I’d be invoiced in April because that’s when I would start to pay. I got invoiced two months worth? Prorata for the month of March? Even though it was to be free.. I’m really upset about this, I spoke to nicasio several times trying to connect and he said my first month would be free of charge. Since when is it ok to lie to customers?
I emailed you guys and got a swift response (within half an hour) that it cost that much because of the prorata. I then responded bringing up the free of charge stuff and got no reply that day (which was nearly over so fair enough) but then also no response for the entirety of the next day..16th of April and also the 17th of April.. really not happy.

50 fast more like 1.2 slow

worst service ever

I am very upset with a tv statation.Flip.
Every time we want to,watch our Movies is now disaster, I keep changes, the program movies, every minute, so l never know, what,is the continuation,it only hapen on fixiontv,please fix it, or I will be force to unsubscribe, as I wouldn,t like to do it.
I been reporting this,,, over a week, and nothing has been done,,,
Please reply.With the problem fixed?
Thankyou. And I want to to reinbursed with the money I am paing till problem is fixed.
Thank you

My 5G appears to have dropped out, and speeds are often very very sloooow. At the moment, .08mb !!!! Less than one MB !! Can't get into the router I bought from you as you appear to have changed the password. Any help?

Barry

I had my remote control replaced (I was charged $20) and even the new one doesn't work. You have to press the same button over and over until you get frustrated and give up. We have no channels yet it tells me to check the internet connection, internet is fine and it's connected to modem directly. I will close my account tomorrow if not resolved. Worst experience ever!

Hi, we have moved to a new house that the nbn boxe was stolen from the garage so, we can not have internet until this box is back and fix, could you let me know if you could help us with that?, we tried another internet provider which did not do anything for 4 months so we just canceled the plan because they promised a lot and nothing came back from them . Thanks

will your September deal keep going until October i have plans on switching but need to give 30 days notice?

Can I use a Netcom 2607 purchase at amaysim with you guys or I have to buy yours????