Flip NBN 25/5 (Premium)
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- www.flipconnect.com.au
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- 2 reviews
- 1 like
No dropouts yet so haven't had to call for customer service.
- Value for Money
- Incentivised Review No
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Nice and easy to switch to Flip. Got notification, then I go to my existing router and change the credentials to the one supplied by Flip. Done !
- Value for Money
- Customer Service
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Thanks for the awesome feedback, Kevin! Happy to hear you're enjoying the service :)
- 6 reviews
- 2 likes
Excellent speed, excellent customer service, wish we could have done it sooner.
- Value for Money
- Transparency
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Thanks for the awesome feedback, Ted! Happy to hear you're enjoying the service :)
- 2 reviews
Slow speeds. Help desk useless,still waiting for my details and plan to be updated,still waiting for a call back about signing into my account issues.
- Value for Money
- Customer Service
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Hi Don,
This is not the normal experience for Flip customers.
I will DM you to investigate this further.
Flip
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Have emailed many times to get the internet fixed. Nothing changes and now they’re trying to make me pay for internet I do not have.
- Value for Money
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Great reliable service, no issues and good value for money.
- Value for Money
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Thanks for your positive review, John! Happy to hear you're enjoying the service :)
- 10 reviews
- 6 likes
Keeps going down even though nbn claims there is no issue.
Did not have the same problem with previous supplier.
- Value for Money
- Transparency
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Hi Sean,
I would like to arrange for our Tech Support Team to contact you.
I will DM you.
Flip
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- 6 reviews
- 7 likes
terrible service, drops out all the time, nbn, slow service. Terrible promised a phone nothing, no indication of commencement, just assumed it was there, slow as they come for internet. No indication of whether old service was disconnected dont bother..
- Incentivised Review No
- Connection TypeI don't know
- 4 reviews
- 2 likes
I switched to Flip from Dodo and am so glad I did. No more interrupted internet connection and the two times I have spoken with Flip staff they have been friendly, knowledgeable and above all helpful. Attributes the staff at Dodo do not seem to be aware of. I highly recommend Flip.
- Transparency
- Customer Service
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Thanks for your amazing review, Sue! Happy to hear that your service has improved since moving to Flip and you're enjoying our support :)
Find out how Flip NBN 25/5 (Premium) compares to other Internet Service Providers
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- 2 reviews
I dropped from 50/20 with my previous supplier down to the 25/5 and really found no difference, we have two streaming services at the moment and our 25/5 runs perfectly, no dropouts and speed seems to be constant.
- Value for Money
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Thanks for the great review! Happy to hear you're enjoying the service :)
Reliable so far, no dropouts or waits. We use most days streaming movies etc on at least two devices
- Value for Money
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Thanks for the great review! Happy to hear you're enjoying the service :)
1st time NBN subscriber . Nothing to compare to. I can use my computer, no drop outs, was streaming last night and it was buffering, i thought this unusual as it was the only device in operation. All in all, it works and the speed is good
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Thanks for the great review! Happy to hear you're enjoying the service :)
Find out how Flip NBN 25/5 (Premium) compares to other Internet Service Providers
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Polite and helpful telephone reception, reliable internet connection so far.
- Value for Money
- Incentivised Review No
- Connection TypeI don't know
Thanks for the great review! Happy to hear you're enjoying the service and our support :)
- 2 reviews
We have a reliable connection at a good price. So far no problems.
- Value for Money
- Incentivised Review No
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Thanks for the great review! Happy to hear you're enjoying the service :)
- 3 reviews
it is excellent. however does not provide the data usage on daily / monthly usage
current speed test 26 mpbs upload 4 mpbs seems ok
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Questions & Answers
Hello, I have an accont of flip tv ..but i can not sign in despite ihave the activation code and all ..
Can any one help me to fix the problem
Can i pay the bill @ P.O.
Hi Henry,
Yes you can, however, the PO will charge you for it. Alternatively you can also pay at the bank directly. The bank details are on the invoice. ...
Read more regards Farhad
I was promised my first month free and was told I’d be invoiced in April because that’s when I would start to pay. I got invoiced two months worth? Prorata for the month of March? Even though it was to be free.. I’m really upset about this, I spoke to nicasio several times trying to connect and he said my first month would be free of charge. Since when is it ok to lie to customers?
I emailed you guys and got a swift response (within half an hour) that it cost that much because of the prorata. I then responded bringing up the free of charge stuff and got no reply that day (which was nearly over so fair enough) but then also no response for the entirety of the next day..16th of April and also the 17th of April.. really not happy.
Hi Naz,
It sounds like potentially there was a misunderstanding with our billing system in that we charge a pro rata cost for the days connected in your first month, which is not debited until the f...
Read moreollowing month, however is not a free month. We've sent you a message to follow up with you as it is never our intention to lie or deceive our customers. Kind regards, FlipGet an answer from our members and Flip representatives
Details
| Category | Internet Service Providers |
|---|---|
| Standard Monthly Price | $54.90 |
| Typical Evening Download Speed | 21Mbps |
| Promotional Monthly Price | $44.00 |
| Promotional Offer | $44.00 for 6 month, then $54.90 ongoing.
|
| Max Upload Speed | 5 Mbps |
| Service Type | NBN |
| Packages Available | Bundle and Standalone |
| Contract | Monthly |
| Data Allowance | Unlimited |
| Max Download Speed | 25 Mbps |
Extra Information
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Thanks for the awesome feedback! Happy to hear you're enjoying the service :)