Focus On Furniture NSW, Bankstown

Would give 0 stars if i could.

Absolute joke of a company. Reschedule my delivery 3 times, then when the day finally came to have the bedroom suite delivered. Drivers rock up and DEMAND payment straight away. Before paying, we wanted to make sure everything was there. Turns out the bed wasnt there (the most important part of a BEDroom suite). Told them we werent paying until EVERYTHING was delivered.

After backwards and forwards with them they finally called the store where they said they would find out whats happening and call back. 3 hours

BE AWARE:- They will not remove packaging after delivering goods
in our case 2 Queen size beds and a Queen size mattress.
Delivery Driver tried to avoid putting beds together only did so ‘begrudgingly’ after he was advised this was specified by the store.
They then dumped all packaging at the front of our home on our veranda blocking our windows, and when they started to walk off and I asked what about these boxes he advised it was store policy they were not to take packaging.
I told him this was not acceptable asked him to wait while I cont

Purchased a dining table set at the end of July and was told it’ll arrive end of October. I called 2 weeks ago to get an update on my order the lady told me that ETA has been pushed back to end of November and my items are coming in two seperate containers. I called last week to get another update and another lady told me that the containers have arrived in Melbourne, my items are both in the same container and the ETA is on time so it’ll be delivered by the end of October. I called today and the lady told me that ETA says end of November and t

I have ordered twice from Focus On Furniture. The first time, I ordered a storm grey couch online & they delivered one in charcoal. It was discovered later that there was an error in the code of their website & although I ordered storm grey, it registered as charcoal at the warehouse. In order to avoid having to go through another delivery to swap out the couch (they WILL NOT give you a window, so you must be available from 9a-6p on the day of delivery - ridiculous!), I asked for a partial refund.
My 2nd order was for a dining table with li

Furniture damaged delivered needed to jump through hoops won’t replace only repair take there sweet time about it won’t keep you informed the worst experience never deal with them again

Called the Bankstown store today as i spoke to a sales person called [name removed], i insist he needs more training in his product knowledge as i feel like he was very confused about the different ranges of the dining suites. So sad to see such a big store yet an untrained sales men telling me false information about a table as there is an online website with the furniture description. Was willing to make a purchase from your store i will now choose a different company.

Visited the Bankstown store and after having the item delivered twice and damaged on both occasions I have requested a refund. After 15 days I am still waiting for the refund to be processed. Very poor experience all round and will never shop there again or recommend your store to family or friends.

I should make this factual only right? Because I don't want to let my personal feelings cloud the passive aggressive nature of this review.

1. I purchased $7,000 worth of furniture in store
2. It took 40 minutes to invoice me in their system, why oh why?
3. I requested a specific allotment of time for delivery on their due date because I had something planned in the morning, the sales person said they will ensure we are last on the list for the day. ( I understand the T&C's don't promise this but she said they would accommodate my request,

I make a complaint a week ago and I still waiting for respond. Not very happy with service thank you