Purchased the Hampton range for a guest living room. 3 months later the cushions had completely lost their shape and the piping around the edges was all uneven because of this. I was sent more cushions (with warning from the manager it would just happen again) waited 4 months to get them and 2 weeks later I have sat on the couches twice and it’s started happening again. I am told there’s nothing I can do and the regional manager can tell from the photos the reason the cushion covers are slipping is because I sit on the middle the most. Yes I sit on my couch that’s it’s purpose ...not nearly enough for them to be losing shape in 2 weeks... Spend your money elsewhere the after sales service is terrible.

I was satisfied with the pricing and range of products, however when the goods were delivered the dining suite was a vastly different match to the table even though its the same range and the store example looked great. A chair was wonky, the buffet doors and not lined up and the bed rail is MDF and the laminate has come free just weeks later. One assessment done and no promises to rectify all issues. Waiting on another call back...