Focus On Furniture Questions & Answers

its been replaced by the ontario lounge.

That is not the same I was really wanting the Vancouver

It is the same, they just changed the name of it.

I am having the same issue I am getting really frustrated with this company and how they treat you as a customer

You will likely be in for a lot of nonsense.

The leather has cracked because it is poor quality, not durable, cheaply made.

We had the same problem with plush. They are under the same umbrella company I believe.

Focus on will send out a technician to your house who will blame the damage on your lack of maintenance, 'body oils' 'medications' suncream etc, anything to refuse your claim.

You will have to use you statutory warranty through Australian consumer law and the ACCC/ fair trading to get anywhere. Don't accept a repair as it will fail again. Do some research on the above and prepare yourself for a well articulated fight. Don't let the company fob you off. The case is closed when you are happy, not them.

Check out other such comments on here, the plush site, nick scali product review etc.

It will take you a while

Hi,
The paperwork states the following regarding your warranty question.
Timber: 1 year structural
Lounge: 5 years structural on frames, 3 years on seating and mechanisms (120kg weight load) and 1 year on stitching and covering.

There is no time limit on your legally protected consumer guarantees. Don't believe anything else.

I wouldn’t honestly bother with this company or there terrible inferior furniture. Service is terrible too .... just a little word of advice, I was sorry and so are many others!!!

No they are tight and products inferior. Don’t bother with this lot

Yes I was offered a discount but I did ask. I am happy with my purchase.

On a sofa they seem to give a routine $100 off. I would offer them 80% of the value. When they offer you 10% then make a counter offer of 15% or get them to throw in cushions.

Hi Pauline, Sorry I have no Idea about that. I am just a customer like you. You'd better visit a shop or their website.
Cheers!

Mine smells on and off, not leather though. Really strange, not sure why/how come.

It varies as there some items will be in stock and others you will have to wait for. Best bet is to pick a few beds you like the look of then call a store to get the time frames for delivery, or you could always visit your closet store and do the same thing.
They may even be able to tell you which ones are in stock and ready to go straight away.

the quality appears to be fine, but i would strongly advise NOT to use this company, their customer experience is beyond awful, you will regret dealing with this company!

Don’t I purchased a $3000 wool lounge
Pilling is awful and fabric is so loose and after 4 months we’re taking them to court they refuse to talk to me now terrible customer service !!!!
Took photos to another store they were horrified
Please avoid this

Lindsay I am interested in suing as well. Please contact me if you want to do it together. We spent $2000 on a premium AUSTRALIAN made and after 2 years still pilling looks disgusting.

I bought mine in Jan and its holding up pretty well so far, I did get a leather cleaning spray bottle thing for about $50, and i just use that to clean it every so often. I do know there are different qualities/ thicknesses of the leather.
If you want one more resistant to damage go a thicker leather lounge

bought my leather lounge over 5 years ago from focus, I use a leather conditioner every few months and only use a damp cloth for any spills. leather has no marks or cracks or wear. I have 3 young grandchildren that climb over the lounge and are continually spilling food and drinks on it and it is still in great condition.

Yes, for some of them, could get a discount around $100. Dont fully trust what they say though.

We negotiated a price for multiple items, we were happy.

What store was this at? Remember the dare gallery stores were taken over. Saying that your warranty still would of been granted. Really your first point of call would of been to contact focus rather than seek advice elsewhere, remember any kind of modification I.e repair or use of materials that are similar but not exact, could have a negative impact on your warranty. I can belive a disgruntled customer service assistant but 2 with out reason? Sometimes when we read emails or texts even letters they can come across blunt/ rude it's hard to gage a conversation through a email.
Next time infor, the retailer first there's a chain to follow which would work in your favour should your dealings with them be as accurate as you said.

I just had a rude conversation with Kerri too at customer service were she told me to grow up and get a brain. There is so much negetuvr comments and all have a similar story of either being given incorrect info to get the sale or screwed when dealing with a complaint

my advice would be to walk away, never shop here and again and tell anyone that will listen not to shop here! i too have had an awful experience and this is the only power you have left when dealing with a company like focus that clearly does not care.

hi they are all the same make sure you question them in regards to the quality and grade of leather they use a handy tip to know for all furniture out lets

Thanks for that what do you mean by know all out lets? Sorry am not very saavy on leather I know I want a soft leather couch thats it. Should I ask where its made and what from?

never shop with focus, you will regret it, trust me!

I am having the same issue and jumped online to find a solutions. Sadly, nobody has answered you. Will have to call the store tomorrow!

You can drill or using a screwdriver, they would line up in each corner as the pictureon the net or when you saw it store would show. You would have to be pretty special not to be able to put them on, but if you ordered delivery the drivers should of done it for you.