Me and my partner went in looking for a couch, on arrival all the couches we looked at we were told it would take 3 weeks to deliver, for a phone call 2 days later that Jude had got us the couch earlier so instead of 3 weeks it will be a week. How good!!

I walked into the store and knew exactly what bed suit I wanted. It was not in stock but Jude went above and beyond to call around and find me all the parts to the bed suite and have it delivered in four days. I'm so happy with all the effort she put it. She is amazing at her job! Also super helpful with picking a mattress

Kylie was amazing, there was little stock but she was able to find a product and was able to have it out within a few days! very happy & grateful - thanks Kylie!

I told the staff member (Michael) what I was looking for and he took me straight to it. He showed me a couple of different beds but the first was perfect. I then wanted recliners, he was able to show me a number of styles, on his suggestion I went with the leather. I'm so happy with my furniture, I even put the bed together myself, so I went back and bought dresser. Pick up was easy and fast, Thanks Michael and the staff. Will recommend you.

I found the Manager to be very rude and unhelpful. It certainly put me off going back to the store.
The other staff were delightful!
The item was damaged. It was easy to assemble
The process of getting the issue sorted wasn't easy at all.
I ended up dealing with another store where the Manager was an absolute delight!

A huge thank you to Adrijana who went above and beyond to help me choose the right furniture for my entire house. I would also like to thank Kylie and Kane for their wonderful customer service.
You have all been fantastic and made the entire experience a wonderful one.
I love all my furniture! Great quality and looks amazing!
Thank you again!

I found this store by accident having gone to the Home Centre to see another store. As much as I have noticed there are some bad reviews here, maybe it all depends on the store and staff. The staff at Springvale were wonderful, very kind, very patients and helpful. I bought a stunning oak dining table and chairs and saved over $1,000 compared to other stores and the one at Focus On was even better than the big brand stores. Delivery was on time, no issues. I can only say good things about this store, they were great and the table is even better!

We spoke to a person called `[name removed] about Delivery to Keysborough and was told it will be on a Wednesday. So i went on line and bought the item on Monday 30th March @ 6pm payed big $$$ for the couch. Today my wife calls the store to find out if the order went through and to see if its still coming on Wednesday. Today we get told it will be a Thursday as i did it on line after 5.30pm. So i had to move all my jobs from a Wednesday to a Thursday because i run my own business. So i can be home for the delivery. Did not even offer me to come and pick it up. Staff was so rude on the phone this morning and this afternoon. Never buy from the dandenong store again.

We bought a Kennedy dining table. It was delivered months later with white dots in the resin. We contacted the aftercare team.. someone came out to assess it as requiring replacement. The design of the table, in particular the position of the legs makes it not functional and very impractical. It also makes loud cracking noises every hour or so. As they were replacing it anyway I asked if we could exchange for a more practical/functional table. The manager denied the request. So we are left with an overpriced overseas made impractical table. I do not recommemd.

Purchased a mattress in April 2022. By the end of the year mattress is sagging and of obvious poor quality. Preston store refuses to refund the cost of mattress and offers only a replacement, apparently a sagging mattress that cannot be slept in does not constitute a major failure.

Unfortunately not particularly helpful in reaching a resolution and leaving me no other choice other than to lodge a dispute with consumer affairs and VCAT.

Purchased new furniture on Boxing Day sale. The furniture was delivered as promised within 2 weeks. On delivery the delivery driver noticed part of the furniture was damaged and advised to notify store immediately which I did. The store advised to put through online request to replace damaged goods. The following Monday I was contacted by the store advising of the next steps and timeframes for removal of damaged furniture and the new replacement. Delivery drivers were on time, professional and took away all the packaging as well. The first time the did not, though the store advised of this at the time of purchase.

I purchased from Focus on Furniture on Bendigo back in January and was quoted a delivery time frame of mid to late March. I received a phonecall from Torri last week to inform me that my products had been delayed until mid to late May due to exporting issues out of China. While it is a bit annoying that my dining setting won't arrive for another 8 weeks or so I understand that with everything that is currently happening it is totally out of their control. Torri was very apologetic for the delay and even offered me free delivery for the inconvenience.
Thanks for the great customer service Torri! we will be back in future for more items!
Maybe once these delays are over though ;)

I was told when purchasing this mattress I would receive it the following Saturday. After not getting a confirmation call on the Friday I called and chased it up. Was told it would not fit on the truck and got rearranged for the Tuesday. After getting to 3pm, I called and again, chased this up then got told by the 2IC, it was in Melbourne and wouldn't be delivered until at least Wednesday. If you are needing your product, don't order from here.

My husband and I recently moved into a new home and needed to furnish the place with new items.
We knew, from previous experience, that Focus on Furniture had wonderful pieces within a reasonable price range. We were lucky enough to be served at the Springvale store by David.
David had great insight into what would suit our new home and knew all of the products in the store.
He was extremely helpful and his knowledge of what would look nice/within our price range was phenomenal.
We want to say a big thank you to David for his exceptional knowledge and vision for our home!
Our new couch, dining table + chairs and bar stools look AWESOME!

Thanks so much David and Focus on Furniture Springvale!

We bought a dining table from Focus on furniture and was looked after by a lovely lady named Bea. She was an absolute gem when we had to go back to buy chairs separately. She went out of her way to assist us and we appreciate her efforts! thank you Bea. Keep doing the amazing work that you do :)

I recently purchased the Rustic bed suite and the Kennedy TV unit and coffee table. Really happy. Good quality, affordable, really easy process. The people who came to put it together were on time, efficient and friendly.

I buy bed frame and mattress and Jazel was wonderful.
She took time to show me many products and was very informative. She explained all warranty and care instructions. Very satisfied and will return.