Focus On Furniture SA, Mile End (page 3 of 7)

Bought two, three seater lounges and had problems with both.The one had to have someone to adjust a leg and the other I had to wait 3 weeks before it was replaced because of a fault, No happy with the product but service was great.

Very happy with our bed, great quality and easy to assemble. The only reason why we didn’t rate it 5 stars was because we had to wait 6 weeks as it wasn’t in stock at the time of purchase

Great range and quality
Very professional and helpful staff
Delivery was also very prompt and professional
Extremely happy with the whole experience

Given a 4-5 week timeframe due to no stock on hand, when i followed up i was given the stock standard run around it has been delivered to Sydney - Melbourne etc we will check what stock is available etc delivery was 9 weeks...

Very good products. Good customer service at the Mile End store.
Downside was the substantial cardboard and packaging was not removed.

Like that they offer to put together bed on delivery. Happy with the products!! Will purchase from again in the future!!

We bought a 7-piece dining suite in August. We paid for the assembly and delivery option. The product was not delivered until late October, far later than the original date we were given of mid-September. The delivery drivers were friendly and put the products together quickly, and the product overall is a beautifully finished piece of furniture. Would still buy from Focus again, but would definitely check the delivery timeframes.

Very satisfied from customer Service, delivery and quality of the couch which is very comfortable. Deliver was on time and installation was properly done.

Having bought furniture previously from Focus that I was very happy with it was the place I went back to so I could continue with the same theme of furniture for the rest of my house. Very happy with price and quality of what I bought and was delivered and installed by two very polite lads.

Very happy with product and service. First choice was faulty but got replaced efficiently, staff very helpful and friendly, will highly recommend to friends and families

I love my bed and that they assembled my furniture. My sales consultant Zeke was amazing! Quite a happy chap

Great advice and help in the show room. Great communication regarding expected delivery. Helpful and friendly staff when collecting from warehouse

received our furniture and love it. so nice to be able to unpack and not to have to make anything. surprised with top draws having been lined with velvet, nice touch

Only improvement I’d like to see is ETAs on delivery. Currently you are given a day and that’s it. Appreciate its difficult to narrow down a time window for customers but many other services manage it. Even if it was just AM/PM.

Received delivery before estimated date and time. It was great that the delivery men assembled the bed and placed in place. Barstools were easy to assemble.

Although we were just wanting to buy a dinning table, the table and chair package was of great value. Was delivered on time and assembled quickly. Looks fantastic!

Rang the Mile End store in South Australia. Spoke to Jamal, who was incredibly helpful. I got the item I wanted, and significantly cheaper than the competition. Will be shopping with Focus on Furniture again if I need anything else, and have recommended them to friends.

Store presented stock well easy to locate what we were looking for a dining suite. Staff very helpful. Assembly of furniture was easy.

The whole experience and pricing was pleasing. Seamless process, good service and helpful. I’m very happy with my sofa bed

Once we rang the store to find out where the legs, headrests and screws were and instructions, very easy to assemble

We bought a dining table. For the price, the quality was really rubbish. The table got delivered without the chairs and we hadn't even used the chairs when minor scratches were already appearing on the glass table. No-one had even sat at it and I presume the scratches were just for putting the odd bag or random item on it. Very inferior quality as we have owned similar tables before that were much better. It took 6 weeks for them to reply to us about our 'inferior' product only to be told they couldn't help us. They should not be selling dining tables that can't sit a plate or vase without scratching. Very bad customer service and will never go here again. EVER! Please don't waste your money like we did.

I was told in the store that the material on the lounge suite was tough enough for kitty nails, and unfortunately a section is pretty much destroyed (after less than 6 months). My old lounge for 15 years showed no signs of any kitty nails. Just be honest when a customer asks a specific question. Had they told me it wasn't tough material, I would have chosen something else. Now I'm stuck with it!!
Apart from that, a very comfortable lounge suite.

Absolutely love my new Dining table - product is amazing and the seats are so comfy! However had a few issues when the table arrived as I went and picked it up and brought it home and there wasn’t any bolts to put it together also the box of which the legs of the table were in had been opened.

Good price of the item, it was on sale
Good customer service in the store
Good Communication after sale when item was ready for delivery

Purchased in store, seam free. The store was smartly presented and the staff were very knowledgeable and very helpful. Thank you.

I bought 3 funiture in store and furniture was delivered to my place. I am satisfied with whole process including delivery.

Ordered and paid for 2 lounges with 16 week wait. Fine. 6 months later get one. Deliver of other promised in September with no charge for delivery offered. A joke.

Purchased in store and was very impressed by the genuine assistance that I received.
Would highly recommend to any one.

I bought my leather suite during the January sale. It was ready on the due date and I love it. I found the staff had excellent product knowledge which made me feel comfortable about my purchase. When you spend a substantiial amount of money you want to feel confident that you've made a good choice.

Do not put yourself through it. Avoid this company whatever you do. No matter how much you may like a product from here do yourself a favour and look elsewhere. Unrealistic time frames and customer service, what customer service???

The most beautiful well constructed bed frame I've ever owned, was quick with delivery aswell I couldn't be happier :)

Very helpful and informative Rang to notify the goods were in stock promptly Will return when next time wanting
furniture for our home See you next time

Very good experience organising transport of a lounge suite to the NT. Jamal at Adelaide store very helpful in all our dealings

Purchased in store. Sales staff very honest & helpful. Good range & quality.

Delivery staff OK but need improvement in attitude.

great service, and excellent prices for clearance items... unbelievable experience and very happy with the instore service - fantastic team!

Poor quality leather and workmanship, foam seems puffy and I don’t expect it to feel full for long. I should have been more thorough in the store.

In Store
We live in the country so It would be helpful if you would allow extra card payments over the phone
Love the assembly service

Great shopping experience. Delivered and installed professionally. Store kept in touch with updated delivery information. A really great shop with interesting furniture.

In store. Pickup was fine. Got a call 2 days later asking us when we were going to pick up our chairs.explained we already had. Paper work had not been done properly.

Focus on Furniture was the ideal store for me. Usually when shopping I find my decision to buy something, is heavily dependent on the salesperson's attitude. This includes the salesperson pressing the sale, which ends up rendering a negative experience. My experience with Focus on Furniture was quite to the contrary. The salesperson was very lax, which allowed me to ponder ideas, instead of rush into them. This, paired with excellent pricing and comfort of their products had me choose Focus on Furniture over their competitors.