Focus On Furniture SA, Mile End (page 4 of 7)

Love our new bed. It looks great and is great quality. Very happy with service, only wish they’d taken the boxes away after delivery.

Helpful and pleasant salesman made shopping a pleasant experience. Excellent range of good quality furniture at competitive prices. Notifications re delivery times were accurate and much appreciated

My side bed rail was damaged before it was installed. I had to continually follow up to find out when it would be replaced.

Purchased in store and found the whole process to be pleasant and stress-free. Happy with my furniture although delivery of my kitchen table and chairs was delayed for 2 months.

A 2nd great experience shopping st Focus recently. We have now finished furnishing our new home (about half with Focus furniture) and I'm sorry I don't have an excuse to be back for a while.
Furniture is brilliant quality and look, and the staff at birth Gepps Cross and Mile End were knowledgable, helpful, polite and friendly. Have recommended Focus to many friends.

We had lovely service in store when we brought the sofa. We actually came in twice and spoke to a really helpful lady who answered all our questions honestly. One of our main concerns was the delivery and putting the sofa on layby. This was because we were moving and had not yet found a place (ie we had no address) we were also making things easier on ourselves by putting it on layby so didn't have a large investment in one month (with house bond, the couch and a new fridge).

We were told we could hold the couch for as long as we wanted and

In Store, staff were not keen to serve or very helpful, we only purchased because it was the product and price we were after

Was Great service and a great product. Dining table will fit right in. Will shop again that is for sure.

On-line purchase. Staff were very helpful. Delivery was arranged. Payment options were varied. All in all a very convenient way to shop.

Delivery time was terrible and no update from showroom. Not happy with the service. Like the good but it was not on time

We purchased 2 chairs and a table setting - the staff were great and all went as promised - Thank you.

This company has no care for customer service. The company likes to take peoples money but sends them terrible quality furniture, then when asked for refunds or replacements they are rude and refuse to help or refuse to take ownership of there mistakes. Look on there Facebook page people at how many complaints they receive and then they need to take off there page... the comments are numerous but you only see a few.... they delete them so as to deceive people.
BE WARNED!

We purchased a bed head and base from Focus on Furniture in January 2018. We did read a lot of reviews here and were worried, particularly about delivery issues and delays, as we purchased a mattress elsewhere and were trying to coordinate both deliveries. However, they were ready to deliver before the date they had committed to and their communication was adequate.

Overall, everything worked out perfectly for us. Although if I could offer some feedback, taking the massive amount of cardboard away with the delivery truck would have been appreciated.

I live country and was delivered a "Carolina" bedroom suite costing $1700 with a cost of $200 extra for delivery. The suite that was delivered (made in Vietnam on boxes) was unfinished? Had black fingerprints all over the white paint and was like it was an undercoat with cracks, indents wood showing through where it had been not painted and sealed? The suite has since been discontinued so I cannot even ask for a replacement. I emailed store with many many pics to be told I will need to pay for delivery for the goods to be returned and they wil

We made our purchase via phone. Staff were helpful, informative and friendly. Correspondence via email was also good as were the guys at the depot when we picked up our order.

I bought my beautiful chairs in store
My purchase was processed on my Visa card by the most helpful and understanding sales person.

I purchased in store. The process was quick and easy. I love your store at mile end and the staff were very friendly and helpful. Thank you. I did however had a problem with one of the tallboy draws but focus on furniture fix it within a week of notifiling them. I purchase a 4 piece bedroom package and mattress

I love my new dining table and chairs. They are very comfy. I have since purchased matching bar stools for my breakfast bar

My partner and I bought our couch from in store. It was a very easy process and didn't take very long at all. We were given great customer service and all our questions were answered

I went into store to look at a particular lounge and then placed order over the phone. The service was great,both in store and delivery.

Very happy with the product. Delivery guys were excellent and great help.

Initially went in and was told that it would be a 4 week wait on the lounge suite. This was the main reason for not going with another company. No communication from store when over the date. Called and was told it would be another month. Another month passes, still no information. Wait two more weeks and then call. Told it will be approximately 2 more weeks (this makes the whole wait over 12 weeks). Communication was non existent until the product arrived.

I paid the deposit in the store but I was unable to pay the rest over the phone as I was not going to be at the tenant place where this sofa was delivered.

We chose this sofa (rather than our other favourite from another store) because of the speedy delivery time, i.e. the salesman originally told us that it would take 3-4 weeks. It was extended without communicating to us by another 2 months! We were the ones who had to keep calling to get updates, rather than being advised. When we finally received it the sofa was very nice, so I can't fault the product. Just some seriously bad organisation and comms skills.

In Store, very helpful staff throughout process. Staff were very professional and friendly. Excellent delivery people, put my lounge together for me.

I made my purchase in store. It was the Sales Person’s second day on the job and he did VERY well. He communicated well and Was helpful, and found me exactly what I was looking for!
Thank you.

I had a look online at the range of leather lounges available, then went instore to test comfort etc. Purchase was made in store. Customer service was great, my saleswoman was very helpful. Got delivered when promised, guys came in and put them together in the room for me. Would have preferred if they took large packaging/boxes rubbish with them though!

I made an order online. The local store rang me to arrange delivery the same evening and I was told approx 5 weeks delivery. I received a call approx 3 weeks later to say my furniture was due in and a confirmed date for delivery could be arranged. I was told delivery could be anytime during that date. I received a call from the delivery driver at 9 am on the delivery day to advise I could expect them after lunch. This was great and very much appreciated as it freed my morning up then to do other things. I was promised a call, half an hou

I ordered in-store, however when the lounge was delivered it was not the lounge that was in store (CNR lounge) but a 3 seater and a 2 seater. however they sorted it out straight away and the right lounge was delivered a week later

Great Couch, friendly service with good price. Will be back. Couch was nearly 2 weeks late but things happen. Thanks.

Thank you Jose & Jamal for the friendliest and most helpful service. Fabulous Gentlemen!!!
Thanks for making the purchasing process so easy ;))
Jules

Poor service and customer are provided false information to achieve sales target and follow up are also not good. Don't want to recommend to any one.

Made my purchase over the phone as I was unable to drive at the time. Process was quick and easy and staff were very knowledgeable and helpful.

In store. Sales assistant was extremely pleasant and knowledgeable. Delivery was prompt and the delivery people were very helpful. Only complaint is that the delivery people did not take the sofas' packaging.

Bought in new tables and chairs in store, buying process was pretty easy except the delivery had a blemish. i was contacted within 2 hrs of delivery and offered a discount or replacement which i thought was very responsive, have to wait 4 weeks for new table but they were happy for us to use this one until new one comes.

We purchased a dining room setting & cabinet & they had exactly what we were after. Hayley looked after us a treat & more than happy with the quality of our purchase.

I purchased in-store and the staff told me the order will take around 3 weeks to make it. However, I received a call the week after to notice me that the order will take 2 more months to make. I have waited from July to October. The quality of the furniture are good. However, can't accept the manufacturing time from 3 weeks to two months

VIP night prices were amazing and am always impressed with the delivery service provided. Just love how the delivery team stays in touch on the day so you know exactly when to expect them.

Purchase made in store. Staff seemed disinterested to be honest. When it came time to collect they were not clear that if you paid via EFT it would take three days before you could collect your item but they don’t take credit card over the phone! Archaic! So only option to pay my credit card is to go back into the store then you can organise a courier to collect from a warehouse that is not same location! Annoying. When this was politely feedback to staff same disinterest applied. You have a fabulous shop with great products - a bit more enthusiasm wouldn’t go astray.

Wonderful service, good quality furniture, easy ordering process, quick delivery, highly recommend Focus on Furniture. Love my new furniture. Very happy

I am an easy going country block but be carefull people. I attended Mile End Focus On Furnature in June 2017. I bought a bed, tallboy and side tables.
Promised maximum 6 weekes delivery.
Didn't get it until 3 MONTHS later in late October.
Their explaination was poor and they accepted no responsibilty.
Would not give me an indication if the delivery was in the morning or afternoon so had to take an entire day off work.
No compensation, not that asked because I just wanted my furnature.
Paid a premium for delivery but they left ALL