Website was user friendly, great customer service with arranging the delivery and items bought were all of good quality. Overall, I would recommend Focus on furniture.

Very long wait time on something that is standard and apparently stocked. Poor customer service about being informed of the long wait times. Pay a fortune for delivery and still have to dispose of the rubbish.

Everything was delivered in perfect timing
All was set up quickly and effortlessly
Very happy and appreciative
Thank you very much

Can not fault the in-store service

Easy to find stride layout is fresh and accommodating
Excellent service
Good range
Friendly staff and manager
Value for money

Placed order over phone and sales assistant was excellent.
Also before delivery asked for a more accurate delivery time as I was driving from Melbourne to Tralagon, even though this was out of the norm it was arranged for the driver to ring me 2 hours before delivery. Very grateful that sales assistant and driver were able to accommodate my request. Thank you!

Easy to walk through the store, sales assistant was able to narrow down our options in terms of items that would our space

Excellent range

Haven't opened up our boxes yet, but from what we expereinced in the store, can't fault the quality, they even offered a cleaning pack to suit the fabric

Again, haven't actually put the couch/ding table and chairs together yet (cant wait til we can!) So cant really comment on that as yet

To easy coffee table, lounge was placed into my lounge room and feet put on 2 men so I didn't have to assist thank you

Furniture was put together which it should have been. You guys should always put furniture together. Amart dropped it off in boxes, did not put together and never told me that when I purchased. I will never buy from Amart again. But Focus on furniture put it together and Australians value service. Furniture looks nice. Sales people very helpful when I purchased.

Really happy with our furniture pieces, would highly recommend the team at pakenham. They were all very kind and helpful

As a first home owner purchasing for a full hiuse of furniture focus has been a staple to us in finding the right pieces for our home. We have always had a great customer service experience and the quality of furniture has been great so far.
We will definitely continue to shop and support focus on furniture

We located & purchased the products in store at Pakenham. After making a decision, it was a simple process to make a deposit & organise delivery & final payment.

Customer service at Pakenham store was incredible told me straight no gimmicks. Mattress has been exactly what we wanted so happy with everything

Awesome furniture, price was on point and people in the stores we visited were super helpful!
We will be seeing them slot to furnish our new home!

Bought our chairs in store, We had great assistance and service and took the chairs home with us that day.

Purchased dining chairs in store. Friendly service. Lost one star becsuse delivery was unable to tell me an approx delivery time. I had to set aside the whole day.

Purchased a tv cabinet over the phone with delivery service was great and delivery was when told. Overall experience has been good

We made our purchase from a store. I like to actually see what we are buying. The Assistant was very helpful.

went In to purchase a mattress
Staff was helpful and friendly
Got what I needed
Will return for another purchase

purchase occurred in store; process was very good, no sales pressure, allowed me time to consider the purchase and was very pleased with discount offered.