Fonebiz

On the 7th July, 2017 I purchased a new Blackberry Keyone Mobile Phone because our Company has been using Blackberry Phones for a long time. However after 4 weeks the phone became faulty and I phoned Blackberry and they told me to send the phone to a company called Fonebiz. The check in date was the 31st August,2017 and the completion date was the 5th September,2017. They gave me a login pass word so I could check on the progress of the repair. I also rang up 3 times and every time I rang I spoke to a lady from Iran by the name of Rani and...

I contacted Sony regarding my mobile phone and they told me that as it was just out of warranty they would cover the cost of repairs.....Lucky break number 1.
They asked me to take it to Phonebiz for repairs, which I did and received fabulous service from Sangmeet at the service desk. The amount of help she gave me in setting up a temporary phone was way beyond my expectation.
Lucky break number 2.
I had just started to use the temporary phone and the next day I recieved an email to say that my phone was ready to collect.......Lucky break number 3.
I cannot imagine a better outcome to what could have been a drawn out messy arrangement.
Top marks for staff and company.
Thank you very much.

OPPO referred me to Fonebiz to purchase a replacement mobile card sim tray. I was very impressed with there prompt and attentive service. They replaced my son's mobile sim card complimentary and only charged me for the cost of postage. I was very grateful.

A simple trip on the train to the service centre and my issue is resolved on the spot by the two representatives. During the short wait in the foyer while processing happened, I was asked by a third staff member if I was being looked after. Given the high cost of the product, this is the only standard of service I'd be happy with and I have complete confidence in any future dealings with Fonebiz.

I want to say thank you Fonebiz for fixing my Sony Z3 compact. I sent my phone for repair under warranty. Upper screen not working, worn out covers, little corner dent, speaker playing up too. I got my phone back within less than a week looking like a shiny brand new phone! Everything's fixed, no dent and scratches with free front and back protector. Kept me updated with every stages of repair through their website. Their shipping was overnight, from NSW to VIC. I didn't pay anything (except my own postage cost to send the phone) because it's still under warranty. Thank you Fonebiz for doing an awesome job.

Expectations were low based of existing reviews, however - Overall a good experience for someone who relies on my gear.
Things I'm happy with:
- Same day repair once they received the item.
- Fast shipping.
- Streamlined support pipeline from HTC / fonebiz. I didn't have to concern myself with anything other than contacting support and packing the product to be sent.

When I sent my Xperia Z5 Premium to Fonebiz it didn't look good at all. Shattered front and back screens and a twisted chassis. And it didn't work.
A couple of weeks later it's back and it's like new. Really, like brand new, and working absolutely perfectly. I am so very grateful to Fonebiz for a fabulous job.
Thank you.

Read a bunch of horror stories here assuming the worst. Thought I'd put a review in here to give those who are dealing with fonebiz a little bit of hope.

I phoned them up on the day of my replacement HTC Vive HMD arriving there, and asked if they had received it and why my job number didn't exist. They told me they had and the job number I was given will be updated shortly. I then phoned back the next day explaining that my job number had not been updated, and they then said I would receive an email by that day with a new job number. Surely enough I received it within half an hour and the job was completed only a few hours later! They then dispatched a brand new replacement HMD which I received the next day :)

My Sony Xperia Z3 Compact had the screen separating from the main body. Apparently a common problem with this model. Called up Sony, It was still under warranty, and they set up the repair through Fonebiz. Came back all fixed and cleaned up. Looks like they replaced the whole body too, looks like a new phone.

I was referred to Fonebiz by Sony as a recommended repairer because my screen had started to lift. So called last Thursday and spoke to Vince. He advised that the repair would take approximately 1 week and they would try and put it as warranty repair as it seems this was a common fault. So apprehensively I took my phone on Friday 1st April handed it over as I had seen some poor reviews which made me a little worried. The lady took my phone and advised that I would receive an email with login in details to check on progress. This came through la...

I have an Oppo Mirror 5S and I dropped it and completely broke the screen (the display itself was broken). Oppo uses Fonebiz as their chosen repairer. After I read reviews from here, I decided not to use them, but my phone is not that mainstream so I couldn't find the parts online. I sent my phone to Fonebiz on 3/3/16, I received my quote on the 8/3 (it took me a few days to pay because I didn't have the money) and received my phone yesterday (15/3). To repair the screen it was $159.60 and I paid $9.99 to have the handset shipped away. I will defiantly use them again.

My phone arrived for service - I had online access with info updates. It was returned repaired including new screen protector. Very happy highly recommend. Thank you Fonebiz

Sony phone fell out of pocket and smashed front screen. Sony directed us to Fonebiz. We initially phoned Fonebiz and was pleasantly surprised as to the speed the call was answered and the friendliness of the customer service representative. We sent the phone, expecting it to be gone for a considerable amount of time. Throughout the whole process of repairs, we were kept up to date by the same customer service representative that we initially contacted (she was absolutely amazing). The turn around time from when we sent the phone in to when we g...

My Sony Xperia battery went bust. Sony directed me to Fonebiz. Before sending my phone in to fonebiz. I read the reviews and it scared me alot. I was not looking forward having to deal with fonebiz based on the reviews i read. I was expecting the absolute worst thing to happen. I got it repaired under warranty, they replaced some parts under waranty and phone returned to me within 7 days. I sent it to them on the friday and i received it back on the following friday. So it took exactly a week and that was including the postage time. The phone c...

Sent my phone in for repairs after the motherboard gave up (a not uncommon fault in Nokia Lumias, I later found, so if you own this phone, back up *everything*). It's over two years old so I wasn't expecting a warranty repair but since nothing matches a 1020's 41MP camera I was resigned to paying for it, and ticked the "no warranty" box.

Initially Fonebiz quoted $350, but to my initial consternation I logged on to their site to find the job had been cancelled. Turns out Fonebiz had put in the extra effort to investigate whether it was a warr...