Forty Winks NSW, Coffs Harbour
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6 reviews · Statistics
Reviews
significantly improved my quality of sleep
NSW, Coffs HarbourMost experts agree that seven to nine hours of sleep each night is necessary to function well during the day.
Just because I may be getting the right quantity of sleep, doesn’t always mean I was getting the best quality of sleep.
Jenny and and Megan took the time to find me the ideal mattress for my needs.
It has significantly improved my quality of sleep, and in turn making my waking hours happier, healthier, and more productive.
As it is important to replace the mattress when it’s no longer providing the quality of support and comfort the 40 Winks Team arranged a seamless swap out.
Thanks again, your time, knowledge, high level of customer service is invaluable.
Excellent support for body, comfort amazing !
NSW, Coffs HarbourProduct range is of high quality, combined with the advice offered by an excellent customer service consultant assisted me greatly in refining the many options available to find a mattress that suited me perfectly. I am totally satisfied with my purchase. The delivery guys were very polite and professional too.
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Rude and unhappy staff
NSW, Coffs HarbourWow, the owners seriously need to do something about the staff at this coffs harbour store before people stop going.
Very rude staff, blunt, not happy to help.
They must hate their jobs.
Go to beds r us and they will show you how to welcome customers and take the time to help.
Will never go back to forty winks and will be telling my friends.
Poor quality product. So very disappointed after less than 20mths use.
NSW, Coffs HarbourPurchased $1600 Queen size Chiro Premium firm mattress King Coil by AH Beard Oct 2022 from helpful Forty Winks staff Coffs Harbour. Comfy for 12mths followed all care instructions. Then mattress sagging and back pain started i can no longer sleep on it. Told to arrange cleaning proof and pay transport to have it checked and MAYBE repaired found the receptionist in Brisbane rude and abrupt. Would never recommend this brand to any one!!!!! So very disappointed.
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Hi Carol, thank you for reaching out and apologies for the delayed response. We always aim to deliver great service and high quality products, so we’re sorry to hear about your experience. Under norma
... Read morel circumstances a representative from AH Beard would have visited your home to assess the mattress, however due to the COVID regulations AH Beard are no longer able to follow this process. Should you wish to discuss this further with us, please contact us on [email protected] or 02 6651 8777.
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Product does not fit the description
NSW, Coffs HarbourThe mattress which was classified as firm is actually very soft. It causes back pain and sleep disruption. The shop was very unhelpful for a mattress which cost more than $2000
Hi Rea, could you please reach out to us via [email protected] with more information regarding your issue?
Rude, dishonest, uncommunicative and unprofessional
NSW, Coffs HarbourI purchased a Tempur mattress and electric base from them. They were price matching another shop, although with a very bad grace. We had a half hour discussion that to seal the deal they needed to deliver and install the bed as the other shop would. Eventually they agreed to do so. I was told I could expect delivery within about 3 weeks. It's taken nearly 8 and they have reneged on installing it, they've just dumped it in the bedroom and left. they never updated me about the delays and responded to my phone calls about it begrudgingly.
When
... Read more I called the store to resolve this before the removers left, [name removed] the manager who had been superb up until the point of my putting a deposit down, was actually rude, aggressive and dishonest on the phone! I'm shocked at the unprofessionalism of this shop and how uninterested in any form of communication or customer service they are once you have paid. I will be doing all future purchases through the port macquarie shop or a different chain altogether.Questions & Answers
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Details
 Forty Winks NSW, Alexandria2.7(30) | Forty Winks VIC, Nunawading3.6(27) | Forty Winks NSW, Bankstown3.8(16) | ||
|---|---|---|---|---|
| Category | Physical Shops and Furniture Shops | Physical Shops and Furniture Shops | Physical Shops and Furniture Shops | Physical Shops and Furniture Shops |
| Type of Furniture Offered | Bedroom and Mattresses | Bedroom and Mattresses | Bedroom and Mattresses | Bedroom and Mattresses |
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Hi Dawn, thanks for your feedback. We’re disappointed to hear you weren’t happy with your experience as we pride ourselves on our service and quality product.
Whilst we understand that we fell short
... Read moreof your expectations in this instance, we welcome the opportunity to discuss this further so we can aim to improve all aspects of our customer experience in the future.