I have never ever delt with such disgustingly rude people in my life, after spending over $2000 they still have the audacity to hand ball off all the issues they have caused.
Not to mention the gentleman at their Dandenong warehouse..
These people should not work in customer service.
I will be warning every one I know to never ever step foot in that store.

I made the purchase instore paid in cash with in 6 months my bed has sunk, i called to get a new mattress as promised they told me they had never seen it sink and disfigure that bad. They wanted me to pay $300 for pick up and deliver it back but they wouls only refermish it not replace it. Sales men gave me his word they would swap over to problem. Crap company extremely disappointed never go back.

I went to one shop in cheltham they said it would take up to 2 weeks for delivery 3 weeks went by then I called and they said it would be another 3 weeks I then cancelled my order then called another forty winks and again the told the same old tale and they have now called me this morning that it would now not be in till the end of October I will never buy a bed off these guys again they are a joke.

We recently purchased a bunk bed for our 8 yr olds birthday present.
we were told delivery would be 1-2 weeks which was perfect because we needed the bunk in 3 weeks.
2 and 1/2 weeks went by with no word from Forty Winks, my husband called them, to be told its actually going to be another 3 weeks before delivery, they hope....
We did end up getting a refund after an argument, which was better than nothing, but the promised bunk bed for our daughter was not going to happen.
If they had just been honest from the start we would have been able to source another product from another store.
Anything to get a sale!!!!!

My wife suffers from neck pain when she wakes up, and is always trying to find a more comfortable pillow. She tried a Tempur pillow at the Forty Winks stand at the home show and liked it. We bought two, for $387, but when we got home we realised that we had been sold a different model to the one we had tried at the home show. The pillows were much thicker, harder and heavier. We took them back to the South Wharf Forty Winks store as per the card that the salesman had given us when we bought the pillows, to try and exchange them for the same model we thought we were buying, but were refused. Never deal with these thieves.

Very happy to take your money but if you have a problem with the products you are met with rude aggressive stand over tactics and treated like a naughty person for seeking Warranty. ...
Very unprofessional behavior from owners towards both customers and their own staff.

I have purchased a bed in 2008 or 9 the bed is sinking so I want it fixed when I went to Forty Winks they have nothing on their system their systems are on book in the new age they don't have computers everything's logged in books and they don't want to go back and see when I purchased it when I did purchase they were so helpful and nice when I went back they were such a smart crap .do not purchase any goods from here as there behind in technology and they will not give you your warranty because they can't find anything their services so poorly ranked and I would not give any stars for these guys because they don't even try to help you out what's the point having 10 year warranty when they don't have any information on you bloody crap..

We purchased a premium end mattress and base recently, with the help of the most professional, understanding and pleasant salespeople at Forty Winks Eltham! Not only were they knowledgeable, but their customer service and the amount of care they had to ensure we chose the right mattress, was exceptional. I highly recommend these girls to anyone needing advice in buying a mattress in a very caring environment!

I had a serious accident two years ago which left my right side of my body in constant pain and a broken spine which I still need physio for. I went into my local forty winks store and was helped by the staff there who were excellent on giving advice for what I needed. We spent over an hour going through mattresses and ended up buying a mattress which I upsized to a queen mattress and only had to pay the price of a single mattress. Happy chappy!

I went looking for a new mattress at the knox store told salesman what and wanted and he just directed me to sale stock he was trying to get rid of. Then when I didn't purchase a mattress that instant he muttered what a waste of my time as he walked away very rude.

We have had problems with our mattress for over 5 months and the only customers you look after are the ones giving you money.
We will never shop at any of your stores again. Biggest waste of time and money, while our backs are being damaged you don't help.

I strongly advise against having your mattress delivered. Absolutely no respect for my newly polished floorboards or freshly painted walls.

We purchased this mattress after telling the sales person who was the manager of the store that I'm getting hot flushes with menopause. I'd had my old mattress for over twenty years and was making me sweat at night. He highly recommended the Tempurer mattress stating him and his wife had that one. I would rather my old one back because for one I would still have my money and another this mattress is way hotter than my old one. Waking up all through the night from being so hot. Same as the pillow, same make as the mattress, had bought all my mattress's from Fourty Winks in the past. Not anymore!! The things that were thrown in, weren't ended up paying for them.

Great service, well made furniture, timely service (was ready earlier than expected) and delivery was fast and efficient. Bit pricey, but the products are very well made. Would definitely buy from here again.

Even though I found what I was after, I was not happy with the customer service. The staff (specially the males) were cold and lacked enthusiasm. When I asked for some specific information about a kids bedroom, I felt as if I was bothering. Hello! I'm the customer spending money in your store!

We asked if our bed can be delivered before 2pm, because I had to pick my daughter from school. I was told someone from the store would ring me to confirm in the morning if this bed could be delivered before 2pm. No one rang in the morning. And we left home at 11am. Then delivery truck came at lunch time while I was not at home. Store manager accused me not wait for delivery and asked me to pay the double delivery fee. I tried to tell him that I didn't receive the phone call as I was told on the phone to confirm the delivery time, he wouldn't listen. He interrupted me and insisted that I misunderstood the phone conversation. He was rude on the phone. I couldn't image how he can be a manager.