Forty Winks VIC (page 3 of 4)

The service we received in the store from Mariella was great and Paul & Chris the guys who delivered the mattress were very polite . great job by all . very happy with our choice of mattress also .

Sylvia at Eltham store was extremely helpful with advice, organising urgent delivery of mattress and keeping me informed of progress on two separate occasions. Delivery guys, Paul and his offsider, could not have been more helpful. Wonderful, friendly people and excellent service. Would never go anywhere else !

We ordered at VIP night. All details carefully attended to by Daina. Delivery was made at exactly the time suitable for us, by Paul. A pleasant experience!

Bought bed frame & mattress at VIP sale night. Customer service was convincing on that night but everything that followed was a frustration. The bed frame (delivered after a month) was flimsy and had holes in the wood of the bedhead. When we came back and asked the staff about this they said it was the design, but this wasn’t explained to us on VIP night and the bedhead on the display was smooth and had no holes. When we asked if we could have a refund they said they could only give a 75% refund (they keep 25%) as per policy, policy/ fine print

Hannah - Number 1 - knows her stuff
Went into the watergardens store to upgrade to a king from a queen. The service we received from Hannah and was fantastic. She really knows her stuff and all the ins and outs about mattresses. She didnt try and push a certain brand onto us, and spent a lot of time explaining all we needed to know. I ended up purchasing not only a mattress but also a new base and header board. The guys on delivery were also great. They gave a 2 hour window for delivery and turned up on time, and were very friendly.
4 weeks later(today) I needed 2 king singles for my kids. I went straight back to Hannah. Hannah gives 110% .. Ill be back again and again

We were looking for a new mattress and we had already pick out one from another store. We thought we would just look in Forty Wink before we made our purchase and I’m glad we did . We were meet by a lovely lady named Nathalie she was so help full and showed us a large range to choose from. She did not put and pressure on us to pick which one. Forty Winks has a great employee working for them .

Went into the store to purchase a middle range mattress and found one that I likes and the sales guy aksed what size I needed and I said a king single. He told me it will come into the factort mid week and will be delivered on Saturday. I was in the meantime looking up reviews on the mattress etc and got quite nervous by people feedback. None the less I convinced myself will be ok. When we got the keys to our new place and measured I realised the two King singles won't fit so BEFORE delivery I went to the store to return them or exchange them f

Purchased a mattress and bed at the Frankston store. Lisa kept us up to date from the warehouse on delivery and was very cheerful and friendly on the phone. The delivery guys were punctual and called when 30 minutes away - again very cheerful and all smiles. We had an issue with the mattress which was not Forty Wink's fault. Bianca from the store went above and beyond to find a solution for us which was found on the same morning I called. Tremendously impressed with Bianca and I know where I'll be buying all my future beds from. What really stood out was that every person I dealt with was friendly, understanding and professional.

Purchased the Venetian Medium Mattress, the Corfu Bedhead with matching Base from [name removed] at Forty Winks in Frankston. [name removed] experience in the industry was invaluable when it came to combining the varying needs of both myself and husband, as we both tested several different types of mattresses at leasure. I'm happy to say, we made a good choice regarding our bed.

As much as I'd like to give Forty Winks 5 stars, the men that delivered the mattress and bed were two of the freakiest dudes to ever enter my home with regards to their lack of personal hygiene, manners and a blatant carelessness when manoeuvring the items into the bedroom. They were scary enough to shop elsewhere next time.

The salesperson kept walking off when I was asking about the bed, and after purchasing it was told to go to warehouse to pick it up or $65 delivery. The warehouse guy had loud music on and locked the door, so I had to shout to get his attention from the loading bay. Basically threw my bed down and walked off. Pathetic service.

Can't really comment on the service because we didn't receive any.
We went into the store looking to buy a new mattress but after wandering around for 10 minutes and none of the staff showing any interest in us (there was only one other customer in the store) we left to go across the carpark to see what Snooze or Harvey Norman had to offer.
En route we found Regal Mattress Solutions (which we'd never heard of) and were well looked after. We never did make it to Snooze or HN.

I was promised that after having to pay an extra $180 for them to set up my bedroom furniture including placing the mattress that they'd at least remove the previous mattress (but not the previous furniture they affirmed) and not only did they not remove the mattress they left all the cardboard from the new furniture behind. I've never had this problem before when it has come to furniture, I feel incredible bothered. I obviously tried to explain what was said at the store, and they just shut me down and implied that I was either lying or that m

They're happy to sell you a mattress but if something goes wrong their customer service is crap. Stay away from the big retailers!

Purchase mattress from northland preston store before 1 year with 5 years guarantee.
I have got some issues with mattress now and they are asking us to sort it out with the manufacturers directly and manufacturers are asking to pay $70 +GST one way transport fees to inspect the mattress.
This was never ever informed to us at the time of selling the mattress.
The behaviour of the employees at the store was also insulting when my wife tried to contact them in regards to our comolaint.
Its been 4 weeks now - we have made complaint - we haven't heard back yet from anyone.
Worst experience ever.

My wife wanted a new bed and mattress for our new home which was under construction. We visited DFO southwarf Forty Winks in december and booked a bed and seally posturepedic mattress to deliver in May. Paid 30% deposit and cleared the rest before deivery. I really liked that option. Cam was excellent in customer service and he promised for call backs and he did call back for a request to raise the bedhead. We found the staff warm, welcoming and willing to help. Especially CAM. Thanks

Don't fall for this buy one get one free rubbish. After feeling pressured by a very pushy salesman I bought a mattress and base for 4000.00 and I got a king single mattress free. Then when I realised how expensive that actually was and started feeling buyers remorse I rang 2 days later and 2 different and very bully like men told me 'tough, if you want to cancel there is a 25% cancelation fee' even though I am not getting my goods for 3 months. This stores salespeople are rude and arrogant and have no understanding for customers, it's just product turnover. Shop around people, even with their so called 'sales' they are so overly expensive and the store a few doors down from them are much cheaper for better quality and not running sales!!

I recently purchase a bunk bed at Nunawading forty winks. That is the worse shopping experience I had in my life! I have been waiting for 40 days and I still waiting for my bunk bed to deliver. I have been chase up my order 5 times and no one gives a damn concern about that even the store manager! The store manager even told me she doesn't care about what I said and that is not her problem! What a ridiculous！

Brought a bunkbed with no sample display. Installed the following day and realised bottom was very low after putting a matress on around 50cm bottom to top. Kid have problems knocking head from the top. Requesting to return and pay extra for a better bunkbed but returning fee charge 25 % applied with no negotiation because it's their terms and conditions and also no discount for upgrade. What type of service is that? Don't go there ever again.

After visiting several bedding stores, we settled on Forty Winks to replace our old mattress. Karen was a competent sales person, who knew what she was talking about. We were shown several mattresses within our price range, and settled on a Crown Luna Dream Medium, (which has a cushioned layer on top of the mattress.) Our first night's sleep on it was heavenly. We had forgotten what it was like to sleep on a comfortable bed! The only discount we received though was free delivery.

Amazing customer service and gave us all the attention and time needed to make a huge decision
Thank you to Greg from Forty Winks Eltham
Huge sale this weekend also :)

There is a lot of guess work, online research and big mark ups when it comes to buying a new bed / mattress. Today we went down to Forty Winks in Eltham and were greeted by Greg. He was great, took into account all of our needs and with the 40 hour sale bundled everything together at a great price for an amazing set. I looked online for ages but nothing beats trying the mattresses out having an honest chat and both parties walking away happy. Thanks Greg and Forty Winks, looking forward to our new cloud arriving soon.

The staff were very helpful and friendly. They answered all our questions and took time to help us decide on which mattress to get.

Visited the Eltham store of Forty Winks and received excellent service and knowledge from Greg! No pressure. Allowed us to take our time and then gave us an awesome deal on a couple of beds. Very happy customer! A1!

We received excellent service from Greg at this store. He didn't hurry us and discussed all options with what we were looking for. We even came in under our budget! Cant wait for a better nights sleep.

Brilliant service from beginning to end. Went to Eltham store and received great service and detailed information on mattreses from Greg. My daughter's bed and furniture was delivered within the time frame given. The deliverers where friendly, efficient and respectful. Could not have asked for more! Very professional! Thank you

I have never ever delt with such disgustingly rude people in my life, after spending over $2000 they still have the audacity to hand ball off all the issues they have caused.
Not to mention the gentleman at their Dandenong warehouse..
These people should not work in customer service.
I will be warning every one I know to never ever step foot in that store.

I was sold a very expensive Tempura mattress and after 18 months I was suffering back pain and extreme discomfort. When I asked the store what the problem was they referred me to Tempura who immediately asked the type of base it was on, which is an innerspring base, they replied that was completely wrong and it must be on a slatted base, and quote "said that is the same as sleeping in a Hammock". The store should never had sold the mattress knowing it was being used on a innerspring base. The mattress is now not covered under the warranty as it

I made the purchase instore paid in cash with in 6 months my bed has sunk, i called to get a new mattress as promised they told me they had never seen it sink and disfigure that bad. They wanted me to pay $300 for pick up and deliver it back but they wouls only refermish it not replace it. Sales men gave me his word they would swap over to problem. Crap company extremely disappointed never go back.

I went to one shop in cheltham they said it would take up to 2 weeks for delivery 3 weeks went by then I called and they said it would be another 3 weeks I then cancelled my order then called another forty winks and again the told the same old tale and they have now called me this morning that it would now not be in till the end of October I will never buy a bed off these guys again they are a joke.

We recently purchased a bunk bed for our 8 yr olds birthday present.
we were told delivery would be 1-2 weeks which was perfect because we needed the bunk in 3 weeks.
2 and 1/2 weeks went by with no word from Forty Winks, my husband called them, to be told its actually going to be another 3 weeks before delivery, they hope....
We did end up getting a refund after an argument, which was better than nothing, but the promised bunk bed for our daughter was not going to happen.
If they had just been honest from the start we would have been able to source another product from another store.
Anything to get a sale!!!!!

Shopped for bedroom suite, Forty Winks Nunawading store. Went to sales counter to get a price and first woman i spoke to palmed me off to another woman who looked quite displeased to have to actually serve me. Asked for price. She gave me a estimate and not much else in the way of being welcoming or polite or even trying to sell it to me.
My partner and I decided to go ahead and purchase. Once again, customer service was crap. We paid on spot. It was a Sunday and we arranged delivery for following Wednesday as we were told they were in stock

My wife suffers from neck pain when she wakes up, and is always trying to find a more comfortable pillow. She tried a Tempur pillow at the Forty Winks stand at the home show and liked it. We bought two, for $387, but when we got home we realised that we had been sold a different model to the one we had tried at the home show. The pillows were much thicker, harder and heavier. We took them back to the South Wharf Forty Winks store as per the card that the salesman had given us when we bought the pillows, to try and exchange them for the same model we thought we were buying, but were refused. Never deal with these thieves.

Very happy to take your money but if you have a problem with the products you are met with rude aggressive stand over tactics and treated like a naughty person for seeking Warranty. ...
Very unprofessional behavior from owners towards both customers and their own staff.

My partner and I weren't told that deposits weren't refundable AFTER we put a deposit down, if we had have known this, we wouldn't have put the amount on that we did. Now trying to get our money back due to unforeseen circumstances, "we should have known it wasn't refundable"because its implied, apparently. We have our receipt, the bed isnt used and because we don't have it. But apparently because it has already been delivered to the store, we cant get our money back?? they're a money hungry pack of bullies. Sales associate at highpoint argued

I have purchased a bed in 2008 or 9 the bed is sinking so I want it fixed when I went to Forty Winks they have nothing on their system their systems are on book in the new age they don't have computers everything's logged in books and they don't want to go back and see when I purchased it when I did purchase they were so helpful and nice when I went back they were such a smart crap .do not purchase any goods from here as there behind in technology and they will not give you your warranty because they can't find anything their services so poorly ranked and I would not give any stars for these guys because they don't even try to help you out what's the point having 10 year warranty when they don't have any information on you bloody crap..

We purchased a premium end mattress and base recently, with the help of the most professional, understanding and pleasant salespeople at Forty Winks Eltham! Not only were they knowledgeable, but their customer service and the amount of care they had to ensure we chose the right mattress, was exceptional. I highly recommend these girls to anyone needing advice in buying a mattress in a very caring environment!

I had a serious accident two years ago which left my right side of my body in constant pain and a broken spine which I still need physio for. I went into my local forty winks store and was helped by the staff there who were excellent on giving advice for what I needed. We spent over an hour going through mattresses and ended up buying a mattress which I upsized to a queen mattress and only had to pay the price of a single mattress. Happy chappy!

I went looking for a new mattress at the knox store told salesman what and wanted and he just directed me to sale stock he was trying to get rid of. Then when I didn't purchase a mattress that instant he muttered what a waste of my time as he walked away very rude.

We have had problems with our mattress for over 5 months and the only customers you look after are the ones giving you money.
We will never shop at any of your stores again. Biggest waste of time and money, while our backs are being damaged you don't help.

I strongly advise against having your mattress delivered. Absolutely no respect for my newly polished floorboards or freshly painted walls.