Erryn M.Goulburn Valley, VIC
- 4 reviews
Fantastic customer service
Brought a mattress in store for my daughter. Great customer service and friendly staff. Great range of products on display and no question was too silly. Highly recommend this store
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
MandaNorth Queensland, QLD
- 5 reviews
Terrible
Good sales assistance until after purchase. We purchased a Sealy Edinburgh Mattress and it is nothing like the one we tried in store - even after weeks rotating and of trying to break it in. It is hard as a rock. We both have bad necks and backs to the point we can barely walk. The only thing the store offered was a mattress topper for a discount price. We should have the opportunity to swap it within a period. VERY disappointed as we spent way over our budget to get a quality mattress and we can't sleep in it.
Similar opinion? Write a review on ieatwords.com.au!
DavidPerth, WA
- WA
- Verified customer
Forty Winks O'Connor - Be Careful
From an initial perspective the store is well presented, sales people are friendly and try to wow you with their years of dedicated service. They also promise to be with you every step of the way when finding a bed and any after sales service if required. However the truth is far from this, their opinion is every bed in the store is great just lie down and see. They will tell you this bed aligns your spine perfectly, and don't worry if the bed feels warm, you just need breathable sheets. I know I should have been more skeptical but sometimes y...Read more
ou would like to think there are just some honest people in this world. What a mistake that was, as soon as you pay for the mattress, game over, god help you if you have any trouble. Once I had the mattress delivered, I called a friend to assist in moving it to my bedroom (King Size) he subsequently told me he had very bad experience with a similar mattress which prompted me to look at the reviews, which were terrible. With this new information I proceeded to call the sales Rep to express my concerns and that I would like to return the mattress and exchange for another. The mattress is unopened and hasn't moved from where it was delivered at this stage. The sales Rep proceeded to blast me and said I hadn't even slept on it and I should sleep on it and if I have any problems we'll go from there. So I opened the mattress and slept on it for the next couple of nights, unfortunately the reviews were accurate and I had a terrible sleep (even got the sleep tracker to prove it) So I went in to the Forty Winks store to have a discussion, they sent me home and said they'd be in contact. The next morning a Rep from the mattress company called and basically said you've opened the mattress and slept on it nothing we can do... Are you serious...What a setup!!!! I only opened the mattress because you advised me to :( The rep proceeded to say they can potentially retop it costing approx.$550 but I'm not interested in throwing more money away.Similar opinion? Write a review on ieatwords.com.au!
Find out how Forty Winks Physical store compares to other Furniture Shops
Know better, choose better.
Pathetic Furniture & Service
Warning !!!!!!!do Not Shop At Forty Winks Nunawading.
They have the worst customer service, they lie constantly, and deliver inferior furniture.
I purchased a full bedroom suite ordering the brand Flamingo Furniture Monet for two rooms.
1. The items were scratched, in particular all over the dressing table.
2. The Bedhead was made on an angle.
3. The side rails had been put together with off cuts of pine timber and then stained to make it look new.
...Read more
Similar opinion? Write a review on ieatwords.com.au!
BenjaminDysart
- 3 reviews
Great service
My partner and I recently purchased a bed from the Mackay store after much effort trying different beds from different stores we found forty winks to have great customer service and we had an awesome shopping experience . Also we believe we got a great deal definitely worth a look
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Ingrid G.Wide Bay-Burnett, QLD
The best local customer service
Thank you, Adam and the team to make the shopping experience at Forty Wings in Hervey Bay such a great one. You have put all effort in getting all we were looking for and free delivery as well. Couldn't be any happier. Ingrid
1 comment
Forty Winks S.Forty Winks
Hi Ingrid, thanks so much for the fantastic feedback! We're glad you had a great experience and that Adam and the team were able to make your visit memorable. We will pass on your feedback to the team.
Similar opinion? Write a review on ieatwords.com.au!
Kim WPerth, WA
Perfect Sales and experience
Jayne was more than helpful and knowledgeable with all products at the Midland store. She welcomed my family to the store and could not have done more to assist us. She was very patient with showing us lots of different alternatives to fit our budget. I would definitely recommend Jayne and forty winks in the future to family and friends.
1 comment
Forty Winks S.Forty Winks
Hi Kim, thank you for the recommendation and we're pleased to know we were able to help. We'll be sure to share your great feedback with the team!
Similar opinion? Write a review on ieatwords.com.au!
Miss H.Greater Melbourne (Outer), VIC
- 6 reviews
Very satisfied
Very happy with our purchase.
Looked around for a great deal and we did find what we really wanted. Great price and service. Happy to shop there again.
Very pleasant experience .
1 comment
Forty Winks S.Forty Winks
Thank you for the 5-star rating and for supporting Forty Winks Watergardens. This is great feedback to receive!
Similar opinion? Write a review on ieatwords.com.au!
S.F.M.Greater Melbourne (Metropolitan), VIC
Over the moon
Absolutely over the moon with both the bed we purchased and the service we got from Forty Winks Watergardens. Viviana was very knowledgeable and a pleasure to deal with. Her easy going manner and product knowledge made our decision to purchase from Forty Winks a very easy one. Thanks Viviana!
1 comment
Forty Winks S.Forty Winks
Thanks so much for the fantastic feedback! We're so glad you're over the moon with your new bed and that Viviana was able to make your visit to our store memorable. We will pass on your feedback to the team.
Similar opinion? Write a review on ieatwords.com.au!
Find out how Forty Winks Physical store compares to other Furniture Shops
Know better, choose better.
UnhappyCustomerGreater Melbourne (Inner), VIC
- 2 reviews
Extremely Unprofessional and Worst Customer Service
Ok so after waiting 3 weeks from the order, no one even bothered to call me when it is going to get delivered !! I followed up multiple times and then got a date. On the day no update whatsoever and again I was the one who followed up. Guess what !! I was told not going to happen and got a new date now !! Let's see when the waiting game ends. Can't believe this is 2020 and they can't even co-ordinate their order/logistics. Not going back for sure. And whenever I get it (IF I do), have to see how the product is.
1 comment
Forty Winks S.Forty Winks
Hi, we're very sorry to hear this. Bringing you the best shopping experience is really important to us so we take your feedback seriously. Please know we will do everything we can to ensure a timely delivery. Thank you for your patience.
Similar opinion? Write a review on ieatwords.com.au!
Linda NgSydney, NSW
- NSW, Bankstown
- Verified customer
Fantastic experience
Wonderful service from start to finish. Great service from the whole team. The staff provided excellent service and I would recommend anyone to go into Forty Winks Bankstown, they had an extensive range of furniture and pillow selection
1 comment
Forty Winks S.Forty Winks
Hi Linda, thanks so much for the fantastic feedback! We're glad you had a great experience and that the team at Forty Winks Bankstown was able to make your visit to our store memorable. We will pass on your feedback to the team.
Similar opinion? Write a review on ieatwords.com.au!
PaulGreater Melbourne (Inner), VIC
Superb customer service - Two very happy bed shoppers
With some spectuclar customer service received from a Ms Linda, we walked away with a bed and mattress which is of excellent quality and was reasonably priced.
The friendly staff offered us coffee and advice (we were complete amateurs in the bed game) from the moment we walked in the store.
We also found the bed was very easy to assemble.
Thanks Forty Winks Thomastown, we will come again.
1 comment
Forty Winks S.Forty Winks
Thanks so much for the fantastic feedback Paul! We're glad you had a great experience and Linda was able to make your visit to our store memorable. We will pass on your feedback to the team.
Similar opinion? Write a review on ieatwords.com.au!
Joan and PeterWide Bay-Burnett, QLD
Excellent attentive Service and advice from Bundaberg Store
We are very happy with the service and staff when we purchased three mattresses and one base, excellent quality product, we recommend that you visit the Bundaberg store for your next bed
1 comment
Forty Winks S.Forty Winks
Hi Joan & Peter, thanks so much for the fantastic feedback. We're glad you had a great experience and our team at Forty Winks Bundaberg were able to make your visit to our store memorable. We will pass on your feedback to the team.
Similar opinion? Write a review on ieatwords.com.au!
nick k.Greater Melbourne (Outer), VIC
Fast bed
brought a bed from these guys and they got it in for me in one hour. The lady was very nice and the only one that helped me from all the other shops
1 comment
Forty Winks S.Forty Winks
Hi Nick, thanks for supporting Forty Winks Watergardens and we're glad to hear you were happy with the prompt service provided. Enjoy the new bed!
Similar opinion? Write a review on ieatwords.com.au!
excellent customer service
I would like to thank Ben and Belinda and the wonderful staff at the Erina Branch of Forty Winks for there great service they gave me after a problem with our Bed they acted with great care and professionalism
and fixed my problem without any hesitation would highly recommend both Ben and Belinda
Thank you Ben and Belinda
1 comment
Forty Winks S.Forty Winks
Thanks so much for the fantastic feedback, Jackie! We're glad you had a great experience and that Ben and Belinda were able to help. We will pass on your feedback to the team.
Similar opinion? Write a review on ieatwords.com.au!
Find out how Forty Winks Physical store compares to other Furniture Shops
Know better, choose better.
KeithSydney Surrounds, NSW
Very happy purchase
Heard from a friend of the service received from this store so thought we would try it as we also needed a new bed. As soon as we entered the store we felt welcomed by Bronwyn who explained everything we needed to know about beds, and after using there 'bed match' test bed pointed us to the comfort levels which we needed to see, her knowledge of beds was unbelievable, all with no pressure or expectation of a sale. After a week or so we eventually settled on a base & mattress which was delivered after approx 3 weeks by 2 very pleasant warehouse ...Read more
employees who removed our old bed and set up the new one in a very timely & efficient manner. Sadly as we are of an advanced age we found that even after 7 weeks we could not get used to firmness of our new mattress so took advantage of the stores changeover policy to get a softer mattress, again it was no trouble for Bronwyn to accommodate our needs. During our testing & decision period we went back to the store a spoke to other staff members & found them all to be extremely helpful in every way. I can honestly say that I have never had an easier or more pleasant shopping experience than I did with 40 winks & Bronwyn, and would not hesitate to recommend others to this store. Thanks again Keith1 comment
Forty Winks S.Forty Winks
Hi Keith, thanks for sharing your experience with us and for supporting Forty Winks Penrith. We're so glad to hear you were happy with the service provided and we hope you're enjoying the new bed.
Similar opinion? Write a review on ieatwords.com.au!
RobynGreater Melbourne (Outer), VIC
- 2 reviews
Great custom service
Great custom service .
A big thank You to Eshu for great service, such a lovely gentleman it was a pleasure to be served by you .so much experience & knowledge with a smile
thanks .Robyn
1 comment
Forty Winks S.Forty Winks
Hi Robyn, so pleased to hear you were happy with the service that was provided from our Forty Winks Nunawading team. Thank you!
Similar opinion? Write a review on ieatwords.com.au!
CozzyPerth, WA
- 14 reviews
- 1 like
BEST Tempur bed package. Fantastic service!
We really needed a new QS mattress badly. 5 weeks ago we decided to start doing the rounds of the bed shops, not really knowing what we wanted, but knew we had to have something of good quality and with a good warranty. My husband has had many back surgeries and still has a lot of back pain, as well as severe arthritis in knees.
Our first shop was Forty Winks in Cockburn, Bev was so helpful with information on different types of mattresses. I was very interested in the Tempur mattress as I had always thought they had a good rap for being a ver...Read more
1 comment
Forty Winks S.Forty Winks
Hi Cozzy, a belated thank you for taking the time to leave this review. We really appreciate it and are so glad you're enjoying the mattress. Thanks for supporting Forty Winks Cockburn!
Similar opinion? Write a review on ieatwords.com.au!
Great customer service
We had excellent customer service from the moment we walked into the store. We didnt make a decision straight away, in fact we returned to the store on several occasions to measure up, at no stage was any pressure put on us. Once we had chosen what we wanted we found out the store didnt deliver on the day we needed, not a problem the staff member offered to deliver it for us on his day off, on the Sunshine Coast!! Nothing was too much trouble. Very impressed.
1 comment
Forty Winks S.Forty Winks
Hi Tina, a belated thank you for taking the time to leave a review. We're very pleased to hear you were happy with the service provided and want to thank you for supporting Forty Winks Jindalee.
Similar opinion? Write a review on ieatwords.com.au!
Fabulous friendly staff
We have bought most of our bedroom furniture from here, amazing staff, very helpful. Love our new beds. I highly recommend midland forty winks . I will absolutely be recommending forty winks to my friends .
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
javedasked
I have been trying to contact. I bought a mattress with 15 years warranty but it is dipping & sagging.
It needs to return Invoice # NW 7837.
Any help?
Phone message ask to email but there is no email address any where.
My email is: [email protected]. [number removed]
No answers
Robyn Tasked
do you do after pay
1 answer
Forty Winks S.Forty Winks
Hi Robyn, currently we do not offer AfterPay at our Forty Winks Cockburn store but we do have a range of other convenient payment options in-store.
Donna B.asked
I paid 4 my bed in full almost 2 wks ago.. Also purchased bedroom furniture.. Also paid in full.. When can I xpect delivery...
1 answer
Contact the store you bought it from and get them to check with the manufacturer.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Forty Winks S.Forty Winks
Hi Benjamin, we're very pleased to hear your positive feedback. Thanks for the recommendation and we hope you enjoy the new bed!