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Forty Winks WA, Cockburn
- 2 reviews
Forty Winks Cockburn team Tim and Bev. Our old bed was 20 years old and technology improves all the time. We absolutely needed a new bed but had no idea what would suit my husband and myself. Cockburn proved to be a one stop experience for us. Didn’t need to confuse ourselves by looking elsewhere. They took us through various models and makes. Tim took time with explanations, and patiently answered all our questions. Can I remember the technical stuff now, no, but my body certainly can. We believe we were guided to make the best choice for my ...
Read morehusband and I. Tim negotiated a very reasonable price for a king sized ensemble, pillows, sheets, delivery and removal of old ensemble. Bonus!The price was so reasonable we brought along our 87 year old dad and bought him a queen sized ensemble too. Thank you to Tim and Bev. Although hot days, masks, and a million questions from ourselves, they were very patient.
- 18 reviews
- 7 likes
We really needed a new QS mattress badly. 5 weeks ago we decided to start doing the rounds of the bed shops, not really knowing what we wanted, but knew we had to have something of good quality and with a good warranty. My husband has had many back surgeries and still has a lot of back pain, as well as severe arthritis in knees.
Our first shop was Forty Winks in Cockburn, Bev was so helpful with information on different types of mattresses. I was very interested in the Tempur mattress as I had always thought they had a good rap for being a ver...
Hi Cozzy, a belated thank you for taking the time to leave this review. We really appreciate it and are so glad you're enjoying the mattress. Thanks for supporting Forty Winks Cockburn!
Huge shout out to Sophie at Cockburn store. We were looking for a new mattress and Sophie’s excellent service and recommendations ensured that we left the store very happy customers. We believe that we Bought a quality product at a very good price. Thank you Sophie, fantastic customer service
- 2 reviews
My mum needed to buy a new bedroom package and, after shopping at a few bed stores, we are very glad we stopped by Forty Winks! We were met with a friendly staff memeber who met every request we had and did her best to give us the best deal possible. We will definitely be doing the rest of our shopping here!
Find out how Forty Winks WA, Cockburn compares to other Furniture Shops
Know better, choose better.
- 2 reviews
- 1 like
Part One: We went into their shop in Cockburn one Saturday to scope out two trundle beds – one for my daughter and one for my son.
We established several times that the price included everything on display – i.e. beds and mattresses. At no stage were mattresses mentioned by the shop assistant. The beds were not available that day, so we had to pay online on the Monday.
Part Two: The beds arrived on the following Saturday, with no mattresses. We phoned to establish what was going on, and there was a heated discussion as to whether or not mat...
Read moretresses were included. The shop assistant finally put the phone down without a word, so we assumed we had been hung up on. Her boss came on the line shortly afterwards and proclaimed that mattresses are never sold with the bed, and that this is the first time this has confusion has ever happened to her after 20 yearsin the business (I later found oput it was quite common). Eventually, we put it down to lessons learned and agreed to disagree. Part Three: I laid out the beds for assembly, and checked to make sure all the bits were there. One bed was missing all the screws required for assembly; the other was short of a metal insert which meant I couldn’t assemble the trundle unit. I phoned the shop and explained the situation. No apology was given at this time. They stated they would send out the required parts. To make sure there were no screw ups, I made detailed notes and took photos, which I also annotated. I emailed these to Forty Winks. i got no response to my email, so I had to ring them to ascertain they had received it. Part Four: I waited 5 days for the parts to arrive. They were completely the wrong parts - all the parts for the bed were wrong, and the trundle bits for the other bed were for a completely different model. Forty Winks made no follow up call to make sure that we had received the parts and that they were satisfactory.
Questions & Answers
do you do after pay
Hi Robyn, currently we do not offer AfterPay at our Forty Winks Cockburn store but we do have a range of other convenient payment options in-store.
Get an answer from our members and Forty Winks representatives
Details
| Category | Physical Shops and Furniture Shops |
|---|---|
| Type of Furniture Offered | Bedroom and Mattresses |
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Hi Denece, thanks for your review and kind words about Tim and Bev. We are so happy to have been able to assist you and your dad with finding new beds and hear that you were pleased with our service! We hope to see you again soon!