Have had Foxtel NBN for 2 years, speeds are constant over the whole day 45 MBPS, never had a problem or dropout, previously with Optus which was more expensive and less reliable.

Very poor service if there’s a technical fault, I’ve had no internet service for 4 weeks now, numerous calls to Foxtel, 3 IQ HUBS, going on the third NBN technician going around in circles??? Don’t bother with Foxtel go somewhere else.

Had Foxtel Briadband for a few weeks but it went down on a Sunday.

I rang technical support and they were unable to fix it over the phone. They said someone would contact me.

On Tuesday I was asked if I had enquires about getting Telstra. I told them that I had transferred from Telstra. The consultant told me that they had been contacted by Telstra and this meant an automatic hold. I was told I would be contacted. I was not.

I cancelled the next Dunday as I had revived no support.

Someone rang me the next Monday.

Foxtel provide no support and donf care. They are worse than Telstra.

OMG do not get Foxtel broadband, if you have issues with Telstra this is no different dealing with a off shore call centre with no care or customer service going of what they are trained for that is scriipted
Being loyal dosnt matter with these guys, there focus is proffit. Other NBN retailers are cheaper .
Make sure you get away from Telstra and Foxtel Broardband as there are so many more cheaper and better customer service then them

We have recently upgraded to the NBN through Foxtel and are really happy with the choice. It was very easy to set up, we get excellent download speeds, no dropouts to date and can have several devices connected to the internet at the same time without any issues. The price is reasonable for the service provided and we also bundle pay TV with our internet to get it cheaper.

I found it very easy to set up, just plug it into the NBN box, flick on the power and it's up and running. I get 47 Mbps even in peak time so very happy with it.

Nbn is worse than adsl 2 ::, when i use only Facebook I have to actually wait for it to load especially from 12 am to 7 am. Calling their number 131999 you get a voice message system that takes forever to get to a human and the human is some idiot who can’t speak English.. never sign up to Foxtel and the tv service is horrendous $80 for basic tv and $180 for tv with movies . Sucks

Customer service is non existant. The internet is slow and cuts out all the time. They change what plan you are on and charge you more, I honestly don't know how they are still operating in australia

Signed up for the NBN, 2 missed appointments, 5 weeks of waiting, the call center is a joke and frustrating, case manager is a smoke screen - EVERY commitment has been broken. If I ran my business like this I would be closing the doors. Absolutely disgraceful. They are a national joke! Please use anyone else PLEASE. I never write reviews, but this was too much!!

Have been on Foxtel NBN for approx 3 weeks. Telephone and NBN continually go down.
Continually have to reconnect the internet to the laptop and the IQ4 box to the internet.
When you ring Foxtel the staff are not able to know how to fix the problem.
I emailed the NBN but they have ignored me.
The whole NBN is a mess and we all have to on eventually.

13 days since I've moved, and Foxtel STILL cannot connect my service. Each day I ring Foxtel for an update (twice a day for the last week, with a wait time of up to 40 minutes), and each day Foxtel promise the connection will be live by 9pm.
If I wasn't bound to them for another three months I would have jumped to Aussie Broadband, but alas.
Avoid like the plague.

The Foxtel box is a piece of garbage and would not have been released in any other country besides Australia with its 1990s speed internet. You can’t even download a movie that you have paid extra for, it takes more than 24 hours to download. Now there is apparently a new box but they want to charge you for it as if the exorbitant monthly rates weren’t enough. I am ready to qut with the other options available. If I can stream content on Netflix with no problem over the same internet connection why can’t Foxtel do it?

After the runaround with another provider I contacted Foxtel for NBN plus phone. For the other company a week of grief. Spoke with Foxtel at 5 pm Tuesday. Service up and running the following day just after lunch. Speed offered 50 mbps. Just did the speed test at around 2.30 pm and the speeds were above advertised minimum. Well done and good service.