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Reviews

4.6

2,374 reviews
5
(1,846)
4
(387)
3
(38)
2
(23)
1
(80)
  • Product Quality
    4.6 (94)
  • Return Claim MadeYes (3) · No (112)
  • Warranty Claim MadeYes (4) · No (113)
  • Product Appearance As advertised (75%) · Not as advertised (25%)
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Reviewer Photos & Videos

Warranty Department Lacking

published

We purchased a lovely modular lounge however the cushion to the chaise caved in almost immediately and offered no support despite nobody in our family being large or overweight. When my husband leaned his elbow on the arm rest the wood cracked in underneath leaving a dent. Somebody was sent to our home to inspect and the lounge booked into be collected for repairs the following Monday. Nobody showed up or called to say it was not proceeding and we didn't receive a call until the end of the week to reschedule. This is still yet to be settled.



Product Quality
Warranty Claim MadeYes

The reviewer stated that an incentive was offered for this review

Happy Customer

Happy CustomerPerth, WA

  • 2 reviews

Happy Customer

published

Found the perfect dining setting for my space . Zee was both helpful & lovely to deal with . Very happy with the quality of my purchase and will happily return to the store.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised

The reviewer stated that an incentive was offered for this review

sarah

sarahPeel, WA

truly blessed

published

the mandurah store was lovely to navigate through a very inspiring layout, the range was very good plenty to choose from, I was well pleased with the products I bought a lounge, a bedroom suite and a mattress. the assemble of the bedroom suite was a challenge but looks very nice as the finished product. the saleslady vicki was of the greatest help patience is a very noticed ability .

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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Michelle

MichelleSouth West, WA

  • 2 reviews

Great Customer Service

published

My son & I went into the Mandurah Store and was met my your salesperson Vicki.
A very friendly lady with a lot of product knowledge.
Vicki helped us choose an appropriate lounge for our Theatre Room and we left very happy customers!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Russ

RussPerth

  • 2 reviews

Head Office customer service lacking

published
Product Quality
Sara R.

Sara R.Perth, WA

We got the perfect couch for our first home, at a really good price, and the staff was really helpful!

published

They had furniture there for anyone’s budget and that is really great to see in a furniture shop. My partner and I didn’t have the biggest budget but we easily found a couch that we loved!

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review

Emily Z

Emily ZPerth, WA

Horrible Customer Service!

published

Terrible delivery system, they only unpacked half of our order and left all rubish for us to deal with scattered all over the house. When I called the Joondalup store to discuss a discrepancy in our order they had no interest at all in helping they simply repeated the same sentence over and over again. Never again!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers

We bought the Thomas twin bunk bed for our kids and it was the worst experience of our life.

published

Firstly when we opened the box to build two of end pieces were incorrect so we had to drive all the way back (we were based in Scarborough) to the Cannington warehouse to swap the pieces. We then tried again to build it only to discover there were cracks in the frame and the ladder was broken. We then had to embark on a huge battle to receive a full refund. Beware of this badly run company selling an inferior product!!!!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers

Perfect Sofa Bed

published

I was impressed with Furniture Bazaar when I called and made an Enquiry and spoke with Shannon, who was very helpful, professional, but friendly. In store, the store is well displayed, and Sladana was extremely helpful and made my choice easy with the perfect sofa bed for my needs.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review

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Helpful Service

published

Ketan at the Midland store was efficient & helpful.
Bed and mattress I purchased were of good quality and superior to to those in other similar furniture shops.
Happy Customer :)
Sam from Kalamunda

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

The reviewer stated that an incentive was offered for this review

Monk k.

Monk k.Perth, WA

  • 5 reviews
  • 2 likes

Nice customer service but warehouse system is bad

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Perfect

published

Great service friendly staff the store was roomy with easy access to furniture and is sturdy as furniture as well, I'm very happy with my purchase would recommend them anyway.

Return Claim MadeNo
Warranty Claim MadeNo
Karen

KarenPerth, WA

Great Customer Service

published

Store is well laid out and sections are easy to find,
Great range of products
Nice quality trendy furniture
My furniture came pre assembled so I didnt have to assemble it myself.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Great service!

published

Pritesh was so helpful and efficient! He couldn’t do more to help us to get exactly what we wanted. This was a relief after terrible service at the Jandakot store. Thank you, Abby Strange

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review

Best service EVER!!

published

Thanks for great service Shannon. Professional conduct, friendly with a great sense of humor. Gave us all the info we needed and sealed the deal with a cup of coffee.
Regards
Andrew Oldfield

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Love my bedroom suite

published

I Love my new bedroom suite, was easy to set up, looks perfect in my room. Good quality and great value for money, awesome and friendly staff with quick delivery. Thank you.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review

Bryan

BryanMandurah

Great price.

published

Great price on my furniture. Beat the other stores price on same furniture. helpful sales lady. Gave me good information on the other options for similar style of furniture.
Bryan chalwell.

Return Claim MadeNo
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review

John Rodda

John RoddaPeel, WA

Product purchase

published

Very easy to navigate store
Very satisfied with range
Very pleased with quality of products
Did not put it together
Staff were very helpful and polite, they showed me other items of similar nature

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
Osbornes

OsbornesPerth, WA

Quirky and contemporary.

published

Great service went above and beyond. Nothing to much.
Professional friendly and knowledgeable.
Did not intend to buy a new lounge, Jonny was relaxed informative and not pushy wrote all information down for us and this made it an easy decision.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review

Great friendly staff

published

Just went in to have a look and found sofa we really like so we purchased it really happy great choice and styles and service
Would like to Thank Johnny & Harsh for there help

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers

The reviewer stated that an incentive was offered for this review

Page 2 of 119
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Questions & Answers

Mae T.

Mae T.asked

Joondalup

Reclining chairs

1 answer
Colin A.
Colin A.

Yes the two individual chairs and both ends of the sofa are recliners, with mechanical levers on the arms. Very easy operation.

Russ

Russasked

Cannington

What was the issue with my review which was rejected regarding Furniture Bazaar poor customer service re chair cable repairs.
Regards Russell Gardiner

No answers
Pykee

Pykeeasked

Mandurah

I purchased a chaise lounge for my Invalid wife. She will not use it. Can I return it and get a store voucher for another product? She may like an electric recliner! We are both pensioners and cannot afford to have an item that will not be used!

2 answers
Laney
Laney

Mmm. Not sure I'll be shopping there if they don't even answer a simple question. Thank you Pykee, you helped me decide. Good luck.

Pykee
Pykee

Laney, they came good and gave me a refund plus a discount on the recliner I bought. Pykee

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