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Midland, Osborne Park, Mandurah, etc...Reviewer Photos & Videos
Warranty Department Lacking
We purchased a lovely modular lounge however the cushion to the chaise caved in almost immediately and offered no support despite nobody in our family being large or overweight. When my husband leaned his elbow on the arm rest the wood cracked in underneath leaving a dent. Somebody was sent to our home to inspect and the lounge booked into be collected for repairs the following Monday. Nobody showed up or called to say it was not proceeding and we didn't receive a call until the end of the week to reschedule. This is still yet to be settled.
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Happy CustomerPerth, WA
- 2 reviews
- Midland
- Verified customer
Happy Customer
Found the perfect dining setting for my space . Zee was both helpful & lovely to deal with . Very happy with the quality of my purchase and will happily return to the store.
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sarahPeel, WA
truly blessed
the mandurah store was lovely to navigate through a very inspiring layout, the range was very good plenty to choose from, I was well pleased with the products I bought a lounge, a bedroom suite and a mattress. the assemble of the bedroom suite was a challenge but looks very nice as the finished product. the saleslady vicki was of the greatest help patience is a very noticed ability .
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MichelleSouth West, WA
- 2 reviews
Great Customer Service
My son & I went into the Mandurah Store and was met my your salesperson Vicki.
A very friendly lady with a lot of product knowledge.
Vicki helped us choose an appropriate lounge for our Theatre Room and we left very happy customers!
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RussPerth
- 2 reviews
Head Office customer service lacking
Our second lot of furniture we had delivered, the delivery drivers were just going to leave the plastic wrapped furniture on the back patio and asked to sign that it has been received in good condition. Had no knife asked us to take the plastic off to inspect and they were very reluctant to put the furniture in the lounge which was right next to where it was dumped under the patio. Our recliner lounge in the family room the cable operating the recliner frayed and snapped. We arranged to have it replaced and for the other recliner to be checked ...Read more
while they were there and any necessary repairs to be done. After replacing the cable in the first chair he sat in the second and said it was OK without even looking at the cable. Two and a half weeks later the other cable snapped. We argued about charging another call out fee because the repairman was too lazy to check it properly which would have taken an extra two minutes of his time to undo two screws and would have seen the cable was about to snap which we had pre arranged for him to do. Had to pay the extra call out fee. The last lot of delivery drivers and repairmen were lazy and couldn't wait to get back into their vehicle and leave. After this and other issues with this company we had advised them we will not be purchasing anymore furniture from them although their sales staff were great their backup and furniture quality was not. October 9th 2022 Update: Poor customer service from Head office We had issues with this Company charging a second call out fee to repair a snapped cable on one of their recliner chairs. The first chair was fixed and it was pre arranged to have the second chair checked at the same time to see that it didn't have the same fraying problem with the steel cable. A completely inadequate check was made stating it was OK, the cable subsequently snapped a few weeks later. This resulted in a second call out fee being charged and was asked to pay in advance before repair would be done. Contacted Consumer Affair and was advised that Furniture Bazaar had a case to answer due to the second call out fee being charged for a job that should have been done by the repairman while he was initially there. Consumer Affair were advised by the Company that the repairman only had one replacement cable on board and would have to return to base to pick up another one if it was needed which would have resulted in another call out fee being charged. Although it was arranged with the Company prior to the initial repair that the serviceman was to replace the second cable in the other chair if it was found to be badly worn requiring him to have an extra spare cable. The Company obviously lied to Consumer Affair about not having a spare cable on board or the driver didn't come prepared, either way the customer should not be charged for their incompetence. They refused to refund the extra call out fee after numerous requests. We had previous issues with their honesty, problems with delivery practices and product quality, some of these issues noted in a previous review. The Company appears unethical when issues don't go their way. Last time we will be shopping at their stores again as their Customer Service Department has no idea of customer service or interest in retaining their customers.Similar opinion? Write a review on ieatwords.com.au!
Sara R.Perth, WA
We got the perfect couch for our first home, at a really good price, and the staff was really helpful!
They had furniture there for anyone’s budget and that is really great to see in a furniture shop. My partner and I didn’t have the biggest budget but we easily found a couch that we loved!
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Emily ZPerth, WA
Horrible Customer Service!
Terrible delivery system, they only unpacked half of our order and left all rubish for us to deal with scattered all over the house. When I called the Joondalup store to discuss a discrepancy in our order they had no interest at all in helping they simply repeated the same sentence over and over again. Never again!
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Nerissa JordanPerth, WA
We bought the Thomas twin bunk bed for our kids and it was the worst experience of our life.
Firstly when we opened the box to build two of end pieces were incorrect so we had to drive all the way back (we were based in Scarborough) to the Cannington warehouse to swap the pieces. We then tried again to build it only to discover there were cracks in the frame and the ladder was broken. We then had to embark on a huge battle to receive a full refund. Beware of this badly run company selling an inferior product!!!!
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Perfect Sofa Bed
I was impressed with Furniture Bazaar when I called and made an Enquiry and spoke with Shannon, who was very helpful, professional, but friendly. In store, the store is well displayed, and Sladana was extremely helpful and made my choice easy with the perfect sofa bed for my needs.
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Helpful Service
Ketan at the Midland store was efficient & helpful.
Bed and mattress I purchased were of good quality and superior to to those in other similar furniture shops.
Happy Customer :)
Sam from Kalamunda
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Monk k.Perth, WA
- 5 reviews
- 2 likes
Nice customer service but warehouse system is bad
I bought a 3 piece of bed and is great condition . When i went their i knew excelty what i wanted to buy because i was looking for a bed and researched a particular bed and was special on furniture bazaar . The offer was -$450 for 3 piece, great deal . And the person in store also explained more about this bed and was impress . We bought it and after few days we went to warehouse to pick the bed . There was no attendant present . We searched for a person and finally a person half sleep was found . We handed them out paper and he was not sure ...Read more
where to looked at it . He was going from one place to another For minutes and minutes . After half and hour another indian person comes and look at the paper and tell the person the excatly where it is . He bring the stuff half way and tell me to take it . He didnt help me to load in our ute . It was heavy . He was u trained and unhelpfull.Similar opinion? Write a review on ieatwords.com.au!
- Rockingham
- Verified customer
Perfect
Great service friendly staff the store was roomy with easy access to furniture and is sturdy as furniture as well, I'm very happy with my purchase would recommend them anyway.
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KarenPerth, WA
- Cannington
- Verified customer
Great Customer Service
Store is well laid out and sections are easy to find,
Great range of products
Nice quality trendy furniture
My furniture came pre assembled so I didnt have to assemble it myself.
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Great service!
Pritesh was so helpful and efficient! He couldn’t do more to help us to get exactly what we wanted. This was a relief after terrible service at the Jandakot store. Thank you, Abby Strange
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Best service EVER!!
Thanks for great service Shannon. Professional conduct, friendly with a great sense of humor. Gave us all the info we needed and sealed the deal with a cup of coffee.
Regards
Andrew Oldfield
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Janine KinnearPerth, WA
- Cockburn
- Verified customer
Love my bedroom suite
I Love my new bedroom suite, was easy to set up, looks perfect in my room. Good quality and great value for money, awesome and friendly staff with quick delivery. Thank you.
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BryanMandurah
Great price.
Great price on my furniture. Beat the other stores price on same furniture. helpful sales lady. Gave me good information on the other options for similar style of furniture.
Bryan chalwell.
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John RoddaPeel, WA
- Mandurah
- Verified customer
Product purchase
Very easy to navigate store
Very satisfied with range
Very pleased with quality of products
Did not put it together
Staff were very helpful and polite, they showed me other items of similar nature
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OsbornesPerth, WA
Quirky and contemporary.
Great service went above and beyond. Nothing to much.
Professional friendly and knowledgeable.
Did not intend to buy a new lounge, Jonny was relaxed informative and not pushy wrote all information down for us and this made it an easy decision.
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- Rockingham
- Verified customer
Great friendly staff
Just went in to have a look and found sofa we really like so we purchased it really happy great choice and styles and service
Would like to Thank Johnny & Harsh for there help
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Questions & Answers
Mae T.asked
Russasked
What was the issue with my review which was rejected regarding Furniture Bazaar poor customer service re chair cable repairs.
Regards Russell Gardiner
No answers
Pykeeasked
I purchased a chaise lounge for my Invalid wife. She will not use it. Can I return it and get a store voucher for another product? She may like an electric recliner! We are both pensioners and cannot afford to have an item that will not be used!
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