Buyer beware!
Recently bought the Convent bed with storage as I thought it would be handy to have the extra storage. Upon assembling the bed and putting the mattress on, it's way too high. Total height is 70cm!
I rang the store to advise them and to see what my options were. I wasn't expecting a refund but I thought they would at least offer an exchange. I spoke to [name removed] who was going to speak to his manager. The manager called me back and said that it was obvious how high the bed is and that I should have seen the bed compared to other beds that w...Read more
ere on display. He was arguing with me and admitted it! Firstly, seeing the bed in the store is much different to seeing the bed in a bedroom with limited space (which [name removed] knew when I was initially looking). Secondly, [name removed], who as the salesperson, should have just made mention that the bed is higher than standard. The manager then said he would speak to his line manager and when he called me back, said there's nothing they can do once the bed is unpacked. There was absolutely no compassion or any regard for me as a customer. Their customer service is fine when you're in the store to buy something (as they want the sale), however their post purchase service is shocking! I am absolutely disgusted at their customer service. Perhaps we should all get in the business of selling beds as there is no recourse once the bed is purchased... The shop has the money and the customer is left with a high bed that they have difficulty getting on!!
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Nerissa JordanPerth, WA
We bought the Thomas twin bunk bed for our kids and it was the worst experience of our life.
Firstly when we opened the box to build two of end pieces were incorrect so we had to drive all the way back (we were based in Scarborough) to the Cannington warehouse to swap the pieces. We then tried again to build it only to discover there were cracks in the frame and the ladder was broken. We then had to embark on a huge battle to receive a full refund. Beware of this badly run company selling an inferior product!!!!
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Great service!
Pritesh was so helpful and efficient! He couldn’t do more to help us to get exactly what we wanted. This was a relief after terrible service at the Jandakot store. Thank you, Abby Strange
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Hayley McDPerth, WA
Excellent products and service
I was served by Pritesh and he was so helpful and understood exactly what I wanted without me even having to say much at all. I came in to buy a bed frame, and with Pritesh's help I also left with an amazing new mattress that I definitely needed.
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Loving the lounge!
Recently purchased the Atessa modular lounge - absolutely loving it in my theatre!
Junny was lovely to deal with and was not pushy at all - excellent customer service. She also assisted me with colour matching to my new carpet that I was also shopping for at the same time.
Great store - great range - a very easy process. I will definitely shop there again.
Many thanks!
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Kevin GauldPerth, WA
- 2 reviews
Great Customer Service
I had great help from Pritesh in finding the right unit for my lounge. Pritesh was both professional and knowledgeable. I have shopped here a few times over the years and ill definitely be back again.
Thanks Kev
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Mitixa P.Furniture Bazaar
Thank you so much for shopping at Furniture Bazaar and taking some time out to post your positive review. Pritesh is indeed great with customers
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Great service and result!
Went into the store to have a look for a sofa for our new house. After we entered the store and started looking we were immediately helped from a friendly young lady who new the store and products like the back of her hand. She showed us around the store and showed us all the sofas that fitted our description. She gave us all the options in terms of colour, material, delivery etc and was very efficient and just knew her stuff. The price was beyond great for the quality we bought and we will definitely shop at Furniture Bazaar in the future!! Thank you!
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Mitixa P.Furniture Bazaar
Thanks for your beautiful feedback. We love hearing when our customers receive great service. we would love to see you again
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Fast and excellent service
Really satisfied with the product we bought. The staff was able to give us a good price as well which is a plus. Quality product and easy transaction. Staff were accomodating.
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Mitixa P.Furniture Bazaar
Thank you for visiting Furniture Bazaar. Sounds like your shopping experience went really smooth which we're very happy about. We're glad to hear you're happy with the service you have received,
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Kathleen HPerth
- 2 reviews
Great service
Found the exact product I was after!
Looked exactly like it did on the website
(Ended up buying 2x sets in the end!)
The store Manager served me and he was great! Made my shopping experience smooth running and enjoyable
Holly Munro :)
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Mitixa P.Furniture Bazaar
Thank you so much for your feedback..we are so glad to know that you are happy with our customer service given
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CatherineCottesloe
- 2 reviews
Excellent service with no pressure and lovely furniture
We recieved excellent service, and plenty of time to make a decision. We felt we walked away with exactly what we were after for a good deal on price. Furniture will also be transferred to closer store at no cost to allow for more convenient pick up.
Catherine Ashford
1 comment
Mitixa P.Furniture Bazaar
Thanks for your beautiful feedback. We love hearing when our customers receive great service.
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GEPPerth
Managers Special Great Buy
Purchased a Managers Special Chair half price only one small mark on chrome frame excellent buy staff very helpful.
Gary Peirce
1 comment
Mitixa P.Furniture Bazaar
Thank you so much for visiting furniture bazaar and taking your time out to write about us and our services been given...we are so happy to know this
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- Verified customer
Perfect and good design
Visited the store today, I found a wide range of good bed design. Excellent service with good product knowledge. Highly recommend!!
1 comment
Mitixa P.Furniture Bazaar
Thank you for visiting Furniture Bazaar. Sounds like your shopping experience went really smooth which we're very happy about. We're glad to hear you're happy with the service you have received, we would love to see you again.
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NathanPerth, WA
- 2 reviews
Great customer service
Wife and I were looking for some living room furniture and were met with some great customer service pretty much as soon as we walked into the store. They were nice and very informative and catered to our needs. They were not over the top and never at once did we feel like we got the sales 'pitch', this made us more comfortable and led to us buying the products.
When we went to pick up the products it was seamless, I was there for maybe 5 minutes and my car was loaded up and I was on my way. Very efficient.
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Mitixa P.Furniture Bazaar
Thank you for visiting Furniture Bazaar. Sounds like your shopping experience went really smooth which we're very happy about. We're glad to hear you're happy with the service you have received,
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KimberleyPerth
- Verified customer
Great service and great price
Shop assistants were really helpful and attentive - found what I was looking for straight away with their help. Ended up getting a brand new chair and footstool for the “on the floor stock“ price and it was an easy payment and quick pick up. Comfy chair with good warranty, am happy with my purchase.
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Mitixa P.Furniture Bazaar
Thanks for your beautiful feedback. We love hearing when our customers receive great service.we are so happy to know this
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Excellent and supportive sales staff, followed by pass-the-buck customer service.
We purchased an imported bedroom suite and were very happy with the excellent and supportive sales staff. We received the furniture late Saturday evening in the original undamaged import packaging. We were disappointed to find that there were parts missing from the bed and three pieces of the other furniture had warped and split. Obviously the furniture hadn't been inspected after arriving in Australia.
Since then, Furniture Bazaar's pass-the-buck customer service response to get this rectified has been terrible. It was 36 hours before someon...Read more
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Excellent Customer Service and Product Knowledge
The Osborne Park store was well stocked with a variety of options to choose from. The saleswoman who helped us was very helpful and was a pleasure to talk to. She helped us figure out what kind of lounge suite we wanted and guided us through the process. Very pleased with the customer service and we highly recommend!
1 comment
Mitixa P.Furniture Bazaar
Thank you so much for shopping at Furniture Bazaar and taking some time out to post your positive review. We have a great team in Osborne Park store, really so happy to see you happy
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Karan NagraniPerth
- Verified customer
This how shopping should be!!!
From the time we walked in I felt at home. The furniture was very well displayed and as someone with a vision problem, the store was very well lit and spacious.
Finding my bed was easy and I was happy to see more options in person at the store.
The store assistant JUNNY was very friendly and helpful and knew when to give us space which made shopping at Furniture Bazaar very pleasant!
Very happy with my purchase especially with the price and quality.
Looking forward to sweet dreams in my fancy new bed!
1 comment
Mitixa P.Furniture Bazaar
Thank you so much for visiting furniture bazaar and taking your time out to write about us and our services been given...we are so happy to know this :-). JUNNY is indeed great with customers
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P TrivediPerth
Good Product at good Price with good Customer Service
The shop is quite well spaced out and good choice of quality furniture at very good pricing. The sales persons were happy to help and listen to requirements and providing other options for unavailable products. The Chair we bought is of good quality for the price though assembly was a bit confusing but manageable.
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Mitixa P.Furniture Bazaar
Thanks for your beautiful feedback. We love hearing when our customers receive great service. Thanks
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- Verified customer
Got exactly what we wanted
We were looking for dining table for long time. Finally grabbed one at furniture bazaar at almost the perfect price and best service delivered by rameeza. Although we have to wait for 4 months delivery time as we ordered the ravelli table but we are fully satisfied with design and price of the product. We are sure to buy other furniture as well in coming times
1 comment
Mitixa P.Furniture Bazaar
Glad you found your ideal dining table at Furniture Bazaar. Happy that you were taken very well cared of by our staff. Rameeza is indeed great with customers. we love to see you again.
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CGill
- 2 reviews
- Verified customer
Good range, very good prices
Happy with service and product/price was exactly what we were looking for. Have purchased a couch before from Furniture Bazaar and came back because we were happy with that as well.
1 comment
Mitixa P.Furniture Bazaar
Thank you so much for visiting furniture bazaar and taking your time out to write about us and our services been given...we are so happy to know this. we are happy to see you again.
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Mitixa P.Furniture Bazaar
Thank you so much for visiting furniture bazaar and taking your time out to write about us and our services been given...we are so happy to know this
.Junny is indeed great with customers