TC55Riverina
- 25 reviews
- 1 like
G.J.Gardner - Albury What a Joke!
Looked at the Gardner display home in Thurgoona - Albury, in October, 2011, it was brand new and just opened, we liked what we saw, asked and were given a price. Sounded OK so we sat down with the very friendly & enthusiastic salesman & listed a few changes etc. All too easy. After considerable thought, we decided to go ahead and build with Gardners - Albury. We paid the $1,500 fee for the soil test, plans and pricing. We then returned home to Sydney and continued our contact with the very friendly and co-operative salesman via phone, emai...Read more
l & SMS. Several weeks later we received our new floor plan & elevations along with a pricing. The entire collection of drawings may as well have been for another house, so few were the accuracies and the pricing was on a single A4 page with nonsense listings and prices, however our quoted price then being $69,000 higher than the display, to be fair we did make a few changes. But the additional amount just wasn’t explained, existing inclusions were listed and a price attached? I made contact with the salesman, who in short took offence at my enquiry and said, “I am doing you a very good deal here”. Things seemed to sour somewhat from here and phone calls went unanswered, emails not answered etc. In December, 2011 I arranged a meeting with the salesman and made the trip to Albury from Sydney. We sat down, went over the non sensical plans point by point. He made notes and we confirmed we were on the same track. I mentioned that I had "alarm bells” in my head over the non return of messages and calls and he apologised and explained that he had been very busy and they were under staffed. I left in the belief we were back on track. Then nothing, not a phone call, no email! OK, it was Christmas, but the next time I heard from Gardners was a phone call early March, 2012 requesting a copy of our land title deed document so as they could begin the Development Application. I explained they were putting the cart before the horse in that we were still waiting for plans not to mention pricing. Then in mid March 2012, I received the updated plans they were fairly close to what we requested with a few mistakes concerning vanities and cabinets however I considered these minor and easily rectified, however no pricing. I called and explained this fact. Then again silence, nothing at all until mid April when I received an SMS saying the costing would be sent “tomorrow” and he (the salesman) would give me a call and discuss same. Nothing. Nothing at all, until mid June when I rang and asked what was wrong. Again I was barricaded with apologies and informed (by the salesman) he would check when he returned to the office and email the costings - which he had - and call me later that date, you guessed it, nothing! Following that, I rang the GJ Gardner, Albury office on two separate occasions and requested to speak to either of the two owners whom on both occasions were unavailable, so I left a message for them to contact, they didn’t! We travelled to Albury and I met with one of the franchisee's (owners) on 9 July, 2012 and related the entire issue, he said he was unaware of the problems I had mentioned and would get onto the matter. A few hours later the salesman rang and made some small talk, said he would email the costings that afternoon or the next morning, as he was very busy and then call me to discuss them the next day. Guess what? Yes, too easy wasn’t it. Nothing! So if you want to build with G.J.Gardners -Albury. Go ahead, I have made my mind up. P.S. Whilst in Albury we attended the display, just in case our salesman was there - he wasn’t - and we had a quick look thru ... again. Several things failing already and the house isn’t even occupied. Also the outdoor BBQ top which we were told was stone. The laminate is peeling off the MDF!! All they wanted was our locked in contract and the dollars. Then we are trapped and at “their” beck & call!!
3 comments
TC55
Still waiting for refund now & over a month since promised. I did forward a reminder email to the company boss regarding his offer. This prompted a phone call from his receptionist for my bank d... Read more
Peter L.G.J. Gardner Homes
Everything we do at GJ Gardner Homes Albury is focused on customer service and when we read the reviews attached we are very disappointed that we have not meet your expectation.
Being a custom builde... Read more
Similar opinion? Write a review on ieatwords.com.au!
RS1702AU
GJ Gardner Albury - It's Got to be a GJ Gardner Home
In 2010 we approached GJ Gardner Albury with building a custom designed investment property on a small block. They were more than helpfull, assisting with design. The quote came back more than competitive, given the design and inclusions. We went ahead and were more than happy with the process.
Part of the way through 2011 we found a block of land we loved, and needless to say we went straight back to GJ Gardner for them to have a look. We ended purchasing the block and with thier assistance custom designed a house to on that block. Agai...Read more
n with custom inclusions thier price was more than competitive. We now call that house home, and couldn't be happier. The experience was great, the staff and trades at GJ Gardner Albury were more than helpfull and flexible through the whole building process. We have built two houses with GJ Gardner Albury, and would/do happily reccomend them to anyone who listens. Great Job Guys.1 comment
Peter L.G.J. Gardner Homes
Thank you for your comments martls6, However, all concrete works are checked by a Private certifier and need to meet engineers requirements. If you would like to discuss our practices and quality I in... Read more
vite you to meet me personally at our office or on one of many quality built homes under construction. Thank you GJ Gardner Homes Albury Chris Moscher. For anyone else interested we are a transparent quality builder, building homes at a fair price. We have a independent customer feedback program which indicates we have a customer satisfaction of 98%. If you are truly one of our customers, I am yet to hear from.Similar opinion? Write a review on ieatwords.com.au!
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TC55
TC55 Here again. I was contacted by one of the owners of GJ Gardner Albury and he apologised etc. Finally supplied me a price @ $160K above the display!!! Also offering to refund my monies in full s... Read more
hould we not wish to go ahead. We don’t and I requested the refund ... still waiting ... now 3weeks since offer and,... nothing. Will keep you informed.