David ColesSouth East Queensland, QLD
- QLD, Sunshine Coast South
- Verified customer
Our overall experiences with this franchisee were negative
Million dollar house (nearly). Very nice personal GJ junior rep. Some great contracted tradies who did good work. The GJ franchisees presumably overseeing all major development tasks didn’t. Left out the critical dunny function (well, the septic anyway...there were 5 dunnies). Junior reps fault/oversight, which she later admitted, but NOBODY checked. Lawyer had to sort them out. Then, long expensive Driveway multiply cracked. Reports say defective workmanship. FRANCHISEES said QBCC are there to sort this out. “Let’s leave it to the appropriate ...Read more
body”. Never responded to QBCC requests to negotiate or view faulty work. That’s a fact. Back to the lawyers soon. BE careful! PS. This isn’t (or wasn’t) about GJ parent company. They seem to have a good rep. However, total failure trying to talk to the owners/directors, get an email to complain formally to them, get a return call in relation to the problem created by their franchisee. They do have a call centre and a chat line, but not for complaints in our experience. Makes you wonder where it all starts. All the ratings below relate to the franchisees, not their junior rep. She was great, just inexperienced. She gets a 5. They get 1’s because there isn’t a lower number.
4 comments
Appreciate the sentiment Steph but would’ve been nice to get a response from GJ Central after two calls and a chat line request without one.
Also, since I intend to fully progress this further legally, Steph, you might want to have the directors read the two damning reports building inspectors have submitted on the work. One commissioned b... Read more
y your franchisee and one well after the fact by QBCC. If GJ’s think this is all going to go away after the time and money we have now spent, not least of all on a 30 mtr driveway that is falling to bits after less than a year, they are mistaken.Similar opinion? Write a review on ieatwords.com.au!
- QLD, Sunshine Coast South
- Verified customer
Very impressed
This was our fourth build over 47 years and from talking to the sales rep to completion the whole experience went extremely well. Wade our supervisor kept us well informed and nothing was too much trouble to get sorted, also the office staff were always helpful and very approachable,all in all very very happy.
1 comment
Steph E.G.J. Gardner Homes
Hi Trevor,
Thank you so much for the wonderful review, we really appreciate you taking the time to write this and we wish you all the best in the future. Enjoy your new GJ Gardner Home :)
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SarahQueensland
- 2 reviews
- 1 like
- QLD, Sunshine Coast South
- Verified customer
I can’t believe how smooth everything went, from choosing the plans to getting the keys!
For a first house, we weren’t sure what to expect. Who knew something so big and important could go so smoothly! Like Trevor said, that’s how it’s supposed to go, when it’s done right! And he was so right about that! GJ Gardner sure know how to build a house the ‘right’ way and ensure everything goes perfectly, so you get to sit back, relax and enjoy the exciting parts & all of the communication was great! Might I add, our house is way nicer than all of our friends houses, I may be biased, though they build nothing short of quality, and for that we are so relieved we didn’t choose another builder! We couldn’t be happier! Saying we are in love with our new home is an under statement!
2 comments
Steph E.G.J. Gardner Homes
Hey Sarah,
What a lovely review! Thank you so much for taking the time to write this review and all the kind words you've said. We really take pride in delivering people the home they had pictured so... Read more
You’re Welcome. And so you should take pride, so much to be proud of!
Thanks Steph E
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L P HolmesSouth East Queensland, QLD
- QLD, Sunshine Coast South
- Verified customer
The best build ever!
We’ve built 7 homes and numerous reno’s so in our experience GJ Gardner has to be one of the most well managed builders to date.
The site was always clean, the tradies were professional and the attention to detail of the finished home was perfect.
We would recommend them to anyone thinking of building on the Sunshine Coast.
1 comment
Steph E.G.J. Gardner Homes
Thank you so much for your kind words, we are so humbled to know you enjoyed your experience as much as you've described. We sincerely hope you create many great memories in your new GJ Gardner Home for many years to come.
All the best!
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- QLD, Sunshine Coast South
- Verified customer
What a great Co. !!!
Building of our house was timing and beyond schedule. Not problems at all with the construction. Staff extremely friendly and with a problem-solving attitude. Very professional. In general, everything is excellent: we felt blessed having selected GJ Gardner as our builder.
1 comment
Stephanie E.G.J. Gardner Homes
Thank you so much for your kind words and lovely review. It means the world to our team that you enjoyed the experience and we hope you have many wonderful memories in your GJ Gardner Home for years to come. Best of luck.
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Craig McDonaldPeregian Beach
- QLD, Sunshine Coast South
- Verified customer
Absolutely Perfect from Start to Finish !!
Right from the start meeting Phil (our consultant) we felt totally at ease that we where building with a seriously professional company. Our project manager (also Phil) was amazing, so approachable and no request was too much trouble. Color selection & internal fittings with Natasha at the main office was made so easy for us, as was our tiles and carpet selection. Everyone at GJ.Gardener was caring & involved in every way. Workmanship was excellent & I was updated with weekly pics. No issues with the build, only a couple of small items that...Read more
where rectified immediately & the cost was spot on, even after some adjustments by us. This is our 4th home build & by far the best. I had full confidence with GJ.Gardener in building our retirement home and they did not let us down in any way. I would not hesitate in recommending anyone thinking of building a new home to contact GJ Gardener, you will not be disappointed.3 comments
Stephanie E.G.J. Gardner Homes
Hey Craig,
Thanks so much for the amazing review, it means a lot to our franchises to have this wonderful feedback.
Can I confirm this was Sunshine Coast South? As it sounds like you may be referring... Read more
No worries Steph... I did mean the Sunshine Coast North - Noosa office in my review. I will try to edit this now... still great team..!!
Stephanie E.G.J. Gardner Homes
Thanks so much Craig, if you need any assistance with that, just let us know :)
Thank you again for the lovely review, Josh and the team at Noosa were really really grateful
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- QLD, Sunshine Coast South
- Verified customer
Happy Home Owner
We're a couple in our 60's and after a lifetime of buying, selling, renovating, owner-building etc. we wanted a completed home. Leah quickly got our wishes rolling. Rob very efficiently managed the build and tradesmen who always communicated with us. The build was completed quicker than expected and of a very high standard. There were no misunderstandings or surprise charges. Our requests were always answered efficiently. Would not hesitate to recommend G.J.Gardner Sunshine Coast South.
1 comment
Stephanie E.G.J. Gardner Homes
Hi Rita,
We are so happy hear you had such a smooth experience without our Sunshine Coast South office. We hope you enjoy the beautiful home and best of luck for the future :)
Kindest Regards, ... Read more
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MukundSouth East Queensland, QLD
- QLD, Sunshine Coast South
- Verified customer
First Home Buyer...Professional, Respectful and Joy to build with GJ Gardner Sunshine Coast South...
Our first lovely home Fernbank 266 built by GJ Gardner Sunshine Coast South and the experience was excellent from start to finish. Nice to deal with the whole team from Salesman to Office administration staff to Site supervisor and even every one on site.
Site supervisor was excellent and carried out quality construction work and all internal fixtures are well above the expectations. Handover done on time and no surprises (extra$$) on final invoice
2 comments
Our first lovely home Fernbank 266 built by GJ Gardner Sunshine Coast South and the experience was excellent from start to finish. Nice to deal with the whole team from Salesman to Office administrati... Read more
on staff to Site supervisor and even every one on site. Site supervisor was excellent and carried out quality construction work and all internal fixtures are well above the expectations. Handover done on time and no surprises (extra$$) on final invoiceStephanie E.G.J. Gardner Homes
Thank you for the lovely review, we pride ourselves on making sure our clients are always a part of the build journey so we are very happy to hear you have a good experience. Best of luck for the futu... Read more
re and we hope you love your new home. Kindest Regards, Steph QLD Marketing ManagerSimilar opinion? Write a review on ieatwords.com.au!
Shane and TashNambour
- QLD, Sunshine Coast South
- Verified customer
Couldn't ask for any better
After many problems with other building companies on the coast saying we could not customise a floor plan suitable for our block we found ourselves feeling very lost, luckily we were put onto GJ and they were more than accommodating for us. The entire team were so helpful, friendly and extremely patient with us and all our questions as first home builders/buyers. Tiarn was amazing, she went above and beyond to help us design our perfect first home and we couldn't be more thankful. She spent countless hours designing floor plans until we could f...Read more
inally agree on the one best suited for us, she never once showed annoyance from our ever changing ideas and did whatever she could to make it attainable for us. From the very beginning we were included in every step and updated regularly once the build had started. Would highly recommend GJ as your next dream home builders, they will not disappoint.1 comment
Stephanie E.G.J. Gardner Homes
Hi Shane and Tash,
Thanks so much for building your home with us, we are privileged to be a part of such an important experience! All the best for the future and thank you again for choosing to build with our Sunshine Coast office.
Regards, ... Read more
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Find out how G.J. Gardner Homes QLD, Sunshine Coast South compares to other Home Builders
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- QLD, Sunshine Coast South
- Verified customer
House at Mudjimba
My experience with G J Gardner Sunshine Coast South was excellent from start to finish. It was a pleasure to deal with every member of the whole team from Salesman to Office administration staff to Site supervisor and even every one of the Trades subcontractors. The quality of the construction was first class throughout and personal inspections during construction where readily carried out with never any objections whatsoever from the Site supervisors. I did request some variations after signing the original contract and these were priced ...Read more
fairly in my opinion. On handover and contract completion the total sum of money payable was exactly as per the contract with no additional claims at all. Most builders do try and make a few extra claims and some can be quite high too. All of the minor matters I believed need some attention were willingly corrected at no cost to to myself and fully borne by Gardner's with a very friendly and pleasant manner. I have to say the whole building experience was very pleasant and just to let anyone know reading this review I am a qualified Civil and Structural engineer with 50 years experience so I am very familiar with construction standards and the difficulties faced by all Project Home builders. I truly can recommend this builder to anyone else requiring a home to be built on the Sunshine Coast1 comment
GJ Gardner HomesG.J. Gardner Homes
Hi Skywatch, great to receive feedback from someone qualified and experienced in the industry. Thanks for the review and all the best in the future.
Kind regards,
Eddie Kimmerly - General Manager QLD & NT
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tigs
- 3 reviews
- 2 likes
- QLD, Sunshine Coast South
- Verified customer
Room for improvement
We built with GJ Gardner Sunshine Coast South and our experience was unsatisfactory right from the start. Our salesperson was new and didn't seem to have anyone in the office to help her. Every single document we received from the office had errors in it, and we wasted so much time proof-reading their documents. We were asked to sign off on plans that weren't correct, and were told that the errors "didn't matter" - unfortunately, they did, and this impacted our ensuite and build timeline. The painters were unprofessional and did a very aver...Read more
age job (they are no longer employed by GJ) - we had them back several times and still there were issues. Electrical plans were agreed and signed off, but during the actual build we were advised that one of the power points in the bathroom couldn't be installed due to safety regulations - we would have expected that to be brought to our attention during planning, not the build process. The house was scheduled for handover at the beginning of April, but due to various delays this was rescheduled for 6 May 2016. However, on that morning the Site Manager advised that the required certification for occupancy hadn't been arranged so handover couldn't proceed. It was only due to the efforts of the Construction Manager, who pulled a few strings, that handover was able to take place on 7 May. At handover, a number of issues were identified, the main one being issues with the ceiling, walls and paint in the media room. These issues took over 28 weeks to resolve and we are only now able to set up and use that room. During this time we had to constantly chase up GJ's for updates and several times our calls or texts went unanswered. Overall, the build quality is good and we love our new house, but the build process was very poorly managed. The presales/sales process is terrible, it took forever to get a total cost of the build so we could proceed with sorting finance. Then there seemed to be no rhyme or reason as to when we selected fixtures and fittings - so we were making selections in August 2015 when construction didn't commence until Jan 2016 When issues were escalated to management, there was little to no response or follow-up, and we didn't feel confident that our issues were being tracked and prioritised. I gave GJ's the option of addressing my concerns prior to posting this review. The response from the manager of this franchise was " I guess if that's how you feel about your experience building with us, then there's nothing I can do to change that". I understand that the issues are in the past (I couldn't provide a review until the house was completed), but it's that sort of apathy to the customer's expectations that is the real negative in our experience.2 comments
GJ Gardner HomesG.J. Gardner Homes
Hi Tigs, thanks for taking the time to explain over the phone. We're always looking for ways to improve and I'm sorry that this sentiment hasn't always been communicated. I'm glad to hear that the hou... Read more
se is 100% complete and you are happy with the build quality, and we'll be reviewing our processes around your feedback - specifically looking at those critical touch points with you the customer to make sure the experience is smoother and enjoyable in the future. Best regards, Eddie Kimmerly, General Manager - QLD & NTHi Eddie
I tried to update my review but I don't seem to be able to, sorry. I am much happier now that we have had a chat, and I feel confident that the changes you and the team at GJ's Sunshine Coa... Read more
st South are planning to make will improve the customer service experience for future customers. Thank you for taking the time to call me today.Similar opinion? Write a review on ieatwords.com.au!
JohnPeregian Springs
- QLD, Sunshine Coast South
- Verified customer
Really happy with our new house
We liked the Mandalay design and GJ Gardner Sunshine Coast South were happy to amend it to our requirements. Workmanship is good quality. A problem arose [rainwater tank didn't fit] which Gardners fixed at no cost to us. Building was completed ahead of time. After moving in, we noticed a couple of minor defects. These were fixed promptly. Really happy with the whole process. Our home is a delight.
1 comment
GJ Gardner HomesG.J. Gardner Homes
Hi John, great to hear you are happy with your new home and the build process. Be sure to let us know when you are ready to build your next one!
Best regards
Eddie Kimmerly
General Manager - QLD & NT
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Annette TaylorPerth
- QLD, Sunshine Coast South
- Verified customer
Great non-stressful build - G J Gardner Sunshine Coast South
We are happy with our build and glad we chose G J Gardner as we lived in WA and were building in QLD we had no idea about QLD builders but we needn't have worried as GJ Gardner talked us through everything from the initial drawings through to handover and were always available when we flew over at intervals to take a look. Leah our initial contact was amazing from start to finish and nothing was too much trouble, a huge thank you to her and Scott our Supervisor who we could rely on to pull things together. I would have no hesitation in recommending them to anyone wanting to build.
1 comment
GJ Gardner HomesG.J. Gardner Homes
Hi Annette, thanks so much for your review.
Best regards,
Eddie Kimmerly - General Manager QLD & NT
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Alicewestern australia
- 2 reviews
- 1 like
- QLD, Sunshine Coast South
- Verified customer
Great service & communication.
Excellent workman ship and build, even though we live interstate the communication, photos of each stage and quick response to any questions or enquiries were answered to straight away! Excellent company! We were very happy with the end result and so was our bank manager and realestate agent in Caloundra! All the Gj Gardner team on the Sunshine Coast were very helpful and supportive throughout the entire process and I would recommend to anyone looking to build a property on the coast!
1 comment
GJ Gardner HomesG.J. Gardner Homes
Thanks for taking the time to complete a review Alice.
Best regards,
Eddie Kimmerly - General Manager QLD & NT
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Steph E.G.J. Gardner Homes
Hi David,
pe if there is anything we can do to try and help improve the overall outcome of your experience, please let us know. We most likely will be in contact with you again to check in and see what we can help with (if anything at this stage). Apologies again and wish you all the best for the future.We are truly sorry to hear about your experience, this is never a good situation to hear or read about and we sincerely apologise that this is your memory of your building journey. We do ho... Read more