Goodtel NBN 100/20 (Superfast)

I had written a bad review which I am struggling to remove thanks to Damien Gould, he took the time to call and explain/breakdown to me the process and also when it came time for the actual NBN connection he stayed on the phone to listen in and make sure everything worked before he left...I am very happy with Goodtel

Great connection and speed. Excellent customer support that goes above and beyond. The extra bonus is they are a social enterprise and give a per centage of profits back to charities.

While everyone is complaining about their NBN these days we never had an issue with our NBN100 plan! GoodTel provided us with a great service, communication and support. Looking forward to start our SIP telephone service with them soon too

You don't normally actively think about your telco, it's something you usually set and forget out of necessity, but Goodtel actually give you something good to think about. Goodtel deliver the NBN in a customer forward and socially conscious package for market-competitive prices. My small issue was resolved by their technical support team straight away and they are greatly responsive on social media. I would recommend Goodtel to anyone looking at connecting a new NBN service.

I've been a customer of Goodtel since they launched, and only have good things to say about the service.

Their internet speeds are as advertised, and their customer service is better than any of their competitors I've ever come across. It's also nice knowing that my fees each month not only support a new Australian business, but also support a charity that I'm passionate about.

I recommend Goodtel to all of my friends and would encourage anyone who's thinking about swapping to do so. You're not going to come across a more ethically sound and reasonably priced service on the market.

Goodtel has been fantastic since I switched to them. The switch itself was quick and seamless, easily the simplest and easiest telco experience I've had.
You get a top quality NBN service (i run speedtest and my service quality has vastly improved), at very competitive prices, and on top of that half of all profits go to good causes. So just by signing up with Goodtel I'm now helping to support ChildFund which is amazing.
Seriously, I don't know why you'd use anyone else? Very highly recommended.

Goodtels Service has been super reliable and I no longer experience any dropouts since moving from Optus, even with the extra load from everyone being in lockdown. Customer service is fantastic - always dealing with someone in their local office or emails are replied to straight away.
I also love the fact that 50% of my bill goes to my chosen charity - Sleepbus - Not only is this company doing right by the consumer, but they are also giving back to the community.

We connected to Goodtel for our home phone service; quality and customer service is simply outstanding. Great to also know that by using Goodtel, we're also supporting worthwhile causes through choosing them.

We recently moved house in Darwin. We shopped extensively for an internet provider that we were happy with both ethically and price-wise and we couldn't be happier with the choice we made. The service has been well above-standard with respect to customer service and tech support. Unfortunately, it was not an internet provider that was considered by iselect, which is a shame, as more people need to be aware of this socially conscious enterprise. There has been no issues with getting connected, and setting up account. We had some issues with getting Wi-Fi signal around a three-level concrete house and Goodtel were able to provide advice re solving this issue. Thanks Damien & Mia.

I have only had GoodTel for one month and can say with confidence already that they are better than any other provider I have been with previously (and trust me I have tried them all!).

Since transitioning to GoodTel (which was a very easy process) we have noticed a reduction in drop outs as well as consistent performance throughout the day with multiple devices connected. In complete transparency I must admit that I did have some connectivity issues in the beginning but this was down to my own user error and by calling GoodTel Technical Suppo...