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Reviews

1.7

61 reviews
5
(9)
4
(2)
3
(1)
2
(1)
1
(48)
  • Product Quality
    2.2 (10)
  • Return Claim MadeYes (0) · No (11)
  • Customer Service
    2.1 (11)
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mazza

mazzaSydney, NSW

  • 14 reviews

Poor service and unreliable

published

Been trying to follow up on an issue with my car for days. They are unreliable don't call you back, say they will book in your car to resolve the technical issue and still waiting for an email. Appalling unreliable service.
I will be getting my car fixed at another location.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationChullora
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Diana

DianaSydney, NSW

Absolutely fantastic service and manager

published

We went in to buy a car for our son and the customer service we received from
Paul was brilliant. As soon as we walked into the showroom we were given attention and priority. Because of his service we decided there and then we were going to buy a car from him. He and his team did everything 100% and we will definitely be back

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHeartland chullora
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Ratty

RattySydney, NSW

Beware of Kia Blacktown

published

I would have given zero star. Incompetent service technicians. Will rip you off. Hit my car in the curb, went to blacktown for repair. It was repaired and confirmed fit for drive.

Went after two months with rubbing noise, given quote for 2 grand stating the issue was related to previous damage. Their technicians not fit enough to identify the issue at the first go.

Customer Service
Product Quality
Store LocationKia Blacktown
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Robbieroc

Robbieroc

  • 2 reviews

Worst service ever

published

Worst service ever there not even capable to return a call after having to call them 3 times over 2 days in relation to a jeep for sale on car sales

Customer Service
Product Quality
Return Claim MadeNo
James

JamesSydney

  • 3 reviews

DO Not buy your jeep here

published

I opus chased a car they installed the wrong sat nav system, told me to try it they would change of i didn't like. I didn't like the product and they would not change. Dishonest. I would avoid this dealership, I would recommend Artamon Jee. Honest folks

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHeartland Chullora
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Andy PP

Andy PPSydney Surrounds, NSW

  • 6 reviews

WARNING Service scams

published

Be warned they will scam you for sure. 1. $1,100 to recalibrate sensors and did not even pick up the sensors were back the front. 2. tried to tell be i needed new brake pads and disks at 40,000kms. second opinion was all good.

Customer Service
Product Quality
Return Claim MadeNo
Chris and Ken

Chris and KenSydney, NSW

Couldn't be happier with my Equinox

published

Bought a Holden Equinox 16 months ago from the Heartland Blacktown Holden Dealership
Customer Service was fantastic, and just love our new Equinox, shame they are not advertised a
lot more as they are a great car, we love it, servicing was great as well
Thank you to the staff and General Manager Manish for doing such a great deal for us,
my son is now going to Heartland Kia to buy his new car

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHeartland Holden Blacktown
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Bad service - avoid this place

published

This dealership is very unhelpful. On two occasions I have dealt with them and they we unhelpful and downright rude. I'd travel further afield rather than have to deal with them again. Cars were Mitsubishi and Fiat.

Return Claim MadeNo
Store LocationHeartland Castle Hill

Worse treatment ever

published
Customer Service
Return Claim MadeNo
Store LocationHeartland Kia Blacktown
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Could not be happier!

published

Purchased a second hand Commodore in outstanding condition.The price was very competitive and our trade in allowance was generous. I cannot fault the sales experience and the paper work was fully explained to us.Many thanks Geoff. Phil and Wendy

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBlacktown
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Jon

JonSydney, NSW

  • 4 reviews

Servicing scams - be aware!

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationHeartland Motors Chullora
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James Carter

James CarterSydney, NSW

would not recommend

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationHeartland Motors Chullora
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New Ford Ranger XLT

published

I just purchased my new Ranger from Ford Heartland Chullora, a huge thanks to Mike and Lex who were amazing from the start. They both provided exceptional customer service and a great price. The Ranger was also fitted with the roller shutter and was ready for pick up.
Mike & Lex and the team at Ford Heartland Chullora thank you for make my sons purchase an amazing and memorable one.

mybrains

mybrainssydney

Bought a new Mitsubihi Eclipse Cross from Castle Hill

published

Hi, read all the negative reviews here AFTER I bough the car from them- lol. The Mitsubishi dealer at Castle hill were good to deal with, and worked out a top runout deal for me on the spot (im a hard negotiater). Picked up the car and found out there was a recall notice due to safety issues in ABS. Rang the dealer and was surprised to find out they had already applied the fixes when doing dealer delivery - really well done!. Later went back to spares to order the towbar kit. Dealer obtained it within a day and called me for pickup. So far I can see no reason to bag them out - If they were bad, they dont seem to be now. Would recommend them to friends.

1 comment
Heartland Motors
Dianne B.Heartland Motors

Thanks for taking the time to send in a great review! We really appreciate it.

Exellent DODGE recall service

published

Heartland Motors has accomplished the recall work on my DODGE very quickly and I am very pleased with their service. Only problem which I have to find them as they misleadingly provided their old address.

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Harsh P

Harsh PSydney

  • 12 reviews
  • 9 likes

Terrible experience- sheer waste of time

published
2 comments
Heartland Motors
Dianne B.Heartland Motors
Harsh P
Harsh P
Vicky T

Vicky TSydney

Struggle to make a service appointment

published

My jeep has just been part of the power train recall announced a few weeks ago. My car is also due for its 20,000km service. Rang on Wednesday of last week and was told someone will call me in the next five minutes. Its now the Tuesday after. Funny how keen the staff is to make sure they make sales but to service the assistance is dreadful and just rude.

2 comments
Heartland Motors
Dianne B.Heartland Motors

Hi Vicky, we would like to look into this for you, can you let me know which Jeep dealership you rang? Thanks

Vicky T
Vicky T

Chullora New South Wales

Ray78

Ray78Sydney, Australia

  • 7 reviews

Dodgy service department

published

I had a disagreement over charging extra $250 on a service and these people showed no flexibility. Instead as they knew I need the car on Friday afternoon pushed to charge the extra money. The disagreement came from a wrong quote given by the service desk and they didn't admit it. Trying to blame me for not reading what I signed, service manager is also arrogant and rude. Last time taking my car there, dodgy service shop.

3 comments
Heartland Motors
Dianne B.Heartland Motors

Hi We would like to look into this further, which service department did you take your vehicle to?

Ray78
Ray78
Heartland Motors
Dianne B.Heartland Motors
Clinton

ClintonAdelaide

  • 2 reviews

Sold a defeatable vehicle

published
9 comments
Clinton
Clinton

If anyone wants to aske me anything I regards to this please ask

Heartland Motors
Dianne B.Heartland Motors
Clinton
Clinton

Service department not answering call /drinking beer and smoking - Cullora

published

In a week came two times to service my two cars, was waiting in customer waiting room and tried calling to service, just to see someone is answering the call or not, phone was ringing, service consultant was busy playing in mobile, they didn't even answer the call.
Afternoon at 3.30 pm when I came to pick up my car,it was shocking to see technician having beer and smoking inside the workshop and working on customer cars.
Do you really have a manager to run this place or not.

Page 1 of 4

Questions & Answers

Clinton

Clintonasked

Can I please have the contact details of the Dealer Principal, general manager or the company director contact details at heartland Blacktown PTY limited as I wish to send a letter in regards to my issue. i have several names already but wish to have the correct person that needs to receive my information.

2 answers
Heartland Motors
Dianne B.Heartland Motors

If you are after the Holden dealership please contact Manish, you can call him on 88228333

Clinton
Clinton

Thank you I will get all the paperwork together today and send it soon as possible.

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