working from home my boss loves the increase in productivity, fantastic help and service from the help desk, highly recommend iiNet!
doubled my data speed, it took one phone call and 10 minutes on the phone to the help desk.

seems to be an efficient service, reasonable value for money
I find it fast enough for our needs. we have mobiles and Internet with iinet
we started off with aapt, and then it merged with iinet

Recently connected to NBN .... Very happy with my reliable connection and with general speed downloading data. Their customer service is friendly, helpful & efficient. I'm a satisfied customer of 8 years.

Promised aboved 40mps sitting at 10 max as it cuts in and out absolute nightmare to try and get things rolling can barely stream a movie this is very appauling

Happy with NBN basic as we've started using it, being at home. Had earlier issues of frequent drop-out of Wifi but it's rectified? Connection is reliable hence iiNet is recommended.

I have been with iinet for over 9 years because they provide outstanding customer service. Any issues (and there have been very few) have been promptly resolved with their fantastic team.

Always paid on 24th for almost 2 years
Just paid on 24th and they are charging me again in 2 weeks for no reason
Trid phoning and they hung up

NBN cable fault. Dealt with promptly bu NBN technicians. Call centre informative. Telstra and Optus would not connect to my premises. iinet had the NBN up and running in less than a week.

Since we swapped over to the NBN we have had little if any drop out. We use the internet connection to stream Netflix and Youtube and find it to be very reliable and reasonably quick with little buffering. We have multiple devices i.e. Ipads, laptops and 3 smart TV's which get fairly high usage with two grandkids living with us. I have been an iinet customer for over 10 years and can honestly say I have never had any cause for complaint. Each time I ring requesting support, mainly due to my lack of understanding I am treated with courtesy and patience, my questions are always resolved with a minimum of fuss.
Well done iinet Keep up the great service and support.

The NBN technicians failed to connect me on their home visit and then would not advise when they might resolve their problem and connect me in the future, leaving me in limbo and no access to my toolbox. Iinet customer service staff got on the case, went out of their way to fix everything. Thank you iinet.

excellent transition from ADSL, very prompt service from both IiNet mailing the new modem and the NBN tech prompt and less than a week from application to installation quick and clean great job

I can honestly say I have had no problems with my NBN connection since it was installed some three years ago, iinet talked me through all the relevant procedures I had to attend to at my end and made the connection very easy. I have neighbours and friends close by with other carriers who did not have the same experience, in fact quite the opposite.

I have had dropouts recently which the nbn technician was able to trace and fix. Iinet were able to identify the fault and organised a covenient time for the technician to come to my home.

Please note for all the renters, their 24-month NBN contract is only counted when you don't move out. If you do during the 24 months, you will restart the contract for another 24 months. The worst thing is that I wasn't even told that there is contract break fee when closing the account due to moving overseas.

Great job, iiNet. You successfully lose one more customer. I would never come back to iiNet.

My connection has improved greatly in recent months, dropouts seem to have disappeared. Dealing with company is easy as they take time to listen before finding solutions. Even the menu system is easy to navigate when you call. Most importantly, I could talk to someone locally.

We have been with IINET for seven months. In that time we have enjoyed constant quality Internet. We have not had any issues with this service. Recently our modem was destroyed by a lightening strike. I contacted IINET and the arranged a replacement modem free of charge. You can't ask for more than that.

Service when connected is fine. Moved house recently and switched to a different provider. Called iinet and as soon as I mentioned the word "Cancel" I would get "transferred" and hung up one. When I was able to eventually speak to someone they said they would send me an email and never did. Emails to their billing and other departments go unanswered. This process has been going on for months and they still charge for the service.

I am trying to sort an nbn order on an existing property for my inlaws, instigated the order on the 4th of March and today is the 16th April, still no closer to being connected, trying to get onto iinet and the wait time is approaching 2 hours.

I have always been very happy with the service I have received from Westnet (iinet). The support team who mostly speak without strong accents are always very patient and never rush the session. I appreciate knowing 'wait time'.