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Ian SuchHobart, TAS
- 2 reviews
Returning customer
I have taken out numerous policies and fortunately have not had to make a claim. I use InsureandGo because the website is very user friendly and explains the cover in clear detail. The price is also very good.
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krisMid North Coast, NSW
second policy
I first used your company for my overseas trip I had this year and was pleased with the way it was simple to obtain. I have 2 cruises planned for next year and have chosen your company once more. The rep Daniel was efficient, completing my request expediently
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- Domestic Travel Insurance - Gold
- Verified customer
Very disappointing!
First and last time we will ever use this company. Five months after lodging a claim we are still waiting for our claim to be resolved. Have recently emailed the complaints department to have the claim reviewed as we have a letter from a Neurologist supporting our claim.
5 comments
How do I message you?
Claim number 119006080
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Find out how InsureandGo Australia Domestic Travel Insurance - Gold compares to other Travel Insurance
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FranjiGreater Melbourne (Inner), VIC
- 6 reviews
My Claim Took 3 Months & Was A Simple Domestic Claim !!
Never will I ever touch this insurance company again! I had insured with them for some years & yes it so easy to get a policy but trust me making the claim was a nightmare!!
My claim couldn't have been more simple but it took 3 months with so many phone calls and emails I lost count! You don't get a direct claims case manager call line. You call the insure and go number and it goes through to some overseas customer number where you have to go over all the details over and over again before they say they can transfer you through to Australia. Bu...Read more
2 comments
Anna J.InsureandGo Australia
Hi Franji, I'm very sorry that you had a negative experience, and that the claims process was drawn so out in your case. This is unusual and unacceptable, and I will definitely pass your feedback on t... Read more
o the right people. If you would like to dispute the outcome of your claim, please email [email protected], and a team independent of claims, based in Australia will analyse and re-investigate your claim. I hope this helps. Thanks, AnnaHi Anna, I don't need to dispute the outcome, thanks. My claim was paid out but it took a crazy 3 months of constant phone calls that got me no where, emails that kept bouncing back at me. This was a... Read more
ll while I was recovering from surgery from cancer with no pre existing conditions what so ever! You knew this and was very clear from the initial paperwork done from my doctor but still you drew it out for a whole 3 months! The way I was dealt with was inappropriate! Never will I go near your company again and I will tell everyone to keep away from you too. And by the way you complaints email you listed above never worked for me, emails just kept bouncing back! And you main calls aren't based in Australia, they first go overseas where they tell you the person you want to speak to in Australia about your claim isn't available to talk to at the momentSimilar opinion? Write a review on ieatwords.com.au!
Darryl CollisterNorthern Region, NSW
Not too bad. Lacking in cover compared to other insurance agencies.
Never used it before. First timer on a cruise. Good for what it is. Easy to set up. Doesn't offer as much as other insurance companies, but being a first timer, it covers me for what I need.
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millie37South East Queensland, QLD
- 2 reviews
Great price & cover
An insurance with a great price & cover. Having to make a medical claim for onboard a cruise l am very happy with the swift service & payment of my claim. I have since purchased further policies & will continue to do so when required. Very happy customer.
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RobertDarwin, NT
How excess reduction applies could be clearer
This is the first time I have used InsureandGo. I will be better informed next time and save on the policy cost by not selecting 0 excess option, which only applies to select items.
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Shamus Loughran
- 2 reviews
Excellent
I fund insurengo to be very well priced and excellent coverage and easy to deal with, thoroughly recommend them to anyone even with pre exsiting conditions nothing is a problem
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LaneHunter Region, NSW
- 4 reviews
- 7 likes
Great prices clear language
The policy setup is easy to use. Painless, clear to understand without jargon to the layman. Value for money and simple to sign up. We got confirmation immediately and covered for the trip as we wished.
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Find out how InsureandGo Australia Domestic Travel Insurance - Gold compares to other Travel Insurance
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JohnSouth East Queensland, QLD
- 3 reviews
Great Value Domestic Travel Insurance
Needed domestic insurance for trip Melbourne, Great Ocean Road, Adelaide, Alice Springs Tour Uluru.
This policy covered all of our needs, was easy to set up and represented great value. Hopefully all will go well on our trip with no need to claim. Highly recommended
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JezzaPerth, WA
Value for money
I felt that the information provided was clear. It was competitive and the website was very easy to use. It was a hassle free from start to finish. Will use again.
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David S.South East Queensland, QLD
Peace of mind
The policy represented good value for money with generous inclusions. The purchase process was very easy and quick to complete. We chose this company randomly from a internet search and are quite comfortable with our choice
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JaneySouth East Queensland, QLD
Comprehensive cover!
Easy to set up and price more than comparable when I did some comparisons online. Never had to use the insurance which is where the 'proof is in the pudding' so can't really comment on the claim process. I always take out insurance when travelling.
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Geoffrey MortonFar North Queensland, QLD
- 2 reviews
Good value - easy to deal with
Policy appears to be good value but yet to make a claim of course) - we have used InsureandGo eight times now and always found it to be best value and easy to obtain
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DrewGreater Melbourne (Outer), VIC
Good Value
Compared it to many others. The Gold level great value and plenty of cover. Website was easy to use, the fact Choice had recommended this cover helped seal the deal. we'll see what happens when we travel
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Find out how InsureandGo Australia Domestic Travel Insurance - Gold compares to other Travel Insurance
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bill idleSouth East Queensland, QLD
Never Again Will I Use Insure and Go
This is the second time I have used your travel insurance but the first time I have made a claim. Your staff were unable to grasp and understand plain english words so in the end I suggested doing all correspondence by email. You were quick to take my money but very very very slow to pay, and really you did not want to pay. You kept throwing up obstacles and when I jumped that hurdle you would want something else. The policy was easy to set up and value may have been ok if you had paid my claim, and I am still waiting for the final resolution but I think you have wiped me. Not next trip...
1 comment
Anna J.InsureandGo Australia
Hi Bill, I'm sorry you're finding the claims process to be frustrating. I can assure you that during the claims process, we do require various items of evidence, but this is not done with the intentio... Read more
n of not paying your claim. I'd like to help you with your case, and I have sent you a message requesting more information so that I can follow this up for you. Thanks, AnnaSimilar opinion? Write a review on ieatwords.com.au!
Terry JamesPilbara, WA
- 2 reviews
great coverage for our holiday needs
Very easy to obtain a quote, everything is clear on the selection pages, we always choose the Gold cover, extra cover for very little extra. Also very good value compared to other quote that we have recieved.
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Easy to obtain but not tested
The Domestic Gold Policy was certainly quick and easy to obtain and provided some peace of mind on the car hire excess but as we (fortunately) never needed to make a claim I can't vouch for the true worth of this insurance.
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Ian HendersonSydney, NSW
Exclusions for car hire. Refusal of lost property claim
The exclusions for cover of Car rental excess make policy useless.
My lost property claim was refused since I no longer had receipts for the lost items: a towel & head torch.
3 comments
Anna J.InsureandGo Australia
Hi Ian, I'm sorry your claim didn't have the expected outcome. Regarding the receipts, I would recommend you email [email protected] and provide them with your claim number and any other f... Read more
orm of proof of ownership you have. They will then re-investigate your case independent of our claims team. Hope this helps. Thanks, AnnaHi Anna, Thanks for your reply. I will search for photos since I didn't retain receipts for the headtorch and towel. Ian
Anna J.InsureandGo Australia
Hi Ian, my pleasure. If you need any help with this process, just send me a message here on Product Review. Thanks, Anna
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SeniorguySydney, NSW
Economical Domestic travel insurance
I simply wanted insurance cover for domestic rental car excess reduction. I havent taken a trip yet, and hence not made a claim, but with or without Seniors discount this appears to be best value insurance. Easy to set up online.
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Anna J.InsureandGo Australia
Hi there, I'm sorry your claim is taking so long, this is unacceptable and unusual for us, and I'd like to help you by following this up for you. If you could send me a message with your claim number,... Read more
I will investigate and update you as soon as possible. Thanks, Anna