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Reviews

3.5

83 reviews
5
(41)
4
(11)
3
(5)
2
(0)
1
(26)
  • Value for Money
    3.6 (66)
  • Transparency
    3.3 (62)
  • Customer Service
    3.5 (58)
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Appears OK, But the truth will be how a claim is handled

published

Have used this insurance a number of times for cruises. Have not had to make a claim, so lucky. I believe that is when insurance companies show their true worth when a claim is made, hoping it fast and hassle free..



Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
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Mark Stanley

Mark StanleySouth East Queensland, QLD

  • 3 reviews

Great Travel insurance.

published

Great travel insurance. The only insurance I could find at athe price that also has business cover. Easy to set up and pay. I have used previsously and will use again.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
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Darren

DarrenHunter Region, NSW

So far so good

published

Haven't had to claim yet but the website is easy to navigate and staff have been helpful also it gives the option to submit pre existing conditions have used them 6 times hopefully if I have to claim, will be painless.



Transparency
Customer Service
Value for Money
DestinationAustralia, New Zealand and Pacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForAdult, Child and Teenager
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Very happy with quote

published

I had looked at other companies but as I have used you before we got a quote from you and was really impressed with the price,I have used you once before

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForAdult
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Wendy

WendyNew South Wales

Looks like it's just what I need.

published

This is my first time using domestic travel insurance. It was easy to purchase. I haven't travelled with it yet. I'm hoping that I don't have to make a claim.

DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
Belinda

BelindaMetropolitan Adelaide, SA

Would never travel without it

published

My policy was good value but when putting in a claim it did take a few weeks for approval and we were asked for more paperwork than we thought would be needed.
I am currently taking out another policy for a cruise coming up and it has gone up in price since the last time.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time2-4 weeks
Claim DateOctober 2022
Claim ApprovedYes
Insurance Cover ForAdult
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Em W

Em WHobart, TAS

  • 2 reviews

Easy and great value

published

Policy was easy to book and self explanatory on the stuff it covered and didn’t. This is the first time I’ve booked but will definitely be booking again for domestic travel

Transparency
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult and Teenager
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Frank

FrankMurray Region, NSW

Easy to set up

published

The website was very intuitive and easy to navigate. When my wife rang to ask some questions she received great customer service and was very impressed with the way her queries were handled. The premium was very competitive as well. We'll certainly be repeat customers.

Transparency
Customer Service
Value for Money
DestinationNew Zealand
Claim MadeNo
Insurance Cover ForSenior
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travel insurance: " I'll never know "

published

It was easy enough to purchase the travel insurance and reasonably easy to understand, however I haven't had the need to make a claim so I'll never know how easy it would have have been to make a claim and how easy it might have been to have claim paid out. I'll purchase again.

DestinationAustralia
Claim MadeNo
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Margaret P.

Margaret P.Illawarra, NSW

Best Value around

published

I got quotes from a number of companies, and this was the bast value of them all. Whilst not the cheapest (and definitely not the most expensive), for the money it was absolutely the best value in terms of the benefits it offered, It was so good that we then got another policy for our international trip later in the year - at almost a quarter of the price quoted by the travel agent!

Customer Service
Value for Money
DestinationAustralia and Europe
Claim MadeNo
Insurance Cover ForAdult
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Christine Lily

Christine LilySydney Surrounds, NSW

  • 2 reviews

Easy site to navigate

published

We are doing a Central Australia trip later in the year. We chose Insure and Go as it offers a seniors discount. The website is easy to navigate, set out simply and explains everything in easy to understand terms.The policy covers all that we needed for a very good price. Thank you.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
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Price was very reasonable and perfect.

published

Policy is of good value and was very easy to set up, recommended by family members. This is the second time I am going with this insurance company when travelling.

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForAdult
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The reviewer stated that an incentive was offered for this review

Happy Customer

Happy CustomerBrisbane

  • 4 reviews

Choice Award Did It For Me

published

This is the third Travel Insurance Policy I've bought with InsureandGo. I find them to be a reputable company (as awarded by Choice) and it's easy to purchase a policy online including giving prior medical history details. Haven't had to make a claim but have confidence that InsureandGo will look after me if ever I do.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
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cas l.

cas l.Sydney Surrounds, NSW

Excellent cover

published

Online was so easy to use made the process very simple gave me all the information that i needed to make an informed decision on the cover i needed to travel

Transparency
Value for Money
DestinationNew Zealand
Claim MadeNo
Insurance Cover ForAdult
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Good Value and Comprehensive

published

We have used InsureandGo for our domestic travel on numerous occasions. Their policy has everything we require, at a great price, it's simple to understand & so easy to buy online.

Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
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Atze

AtzeMurray Mallee, SA

this was a deal to good to miss

published

The policy is value for money and our requirements. Took no time to get it organised. Hope we do not have to use it. Maybe we will use it for further travel in the future

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
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Catherine67

Catherine67Newcastle

  • 6 reviews

Never again!

published

Poor service! Very difficult to deal with. Took almost 3 months to resolve. They tried to short pay the claim. Had to provide irrelevant requested documents over and over. This policy would have been fantastic if we didn't need to claim.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeYes
Type of ClaimOther
Claim Resolution Time3+ months
Claim DateOctober 2022
Claim ApprovedYes
Insurance Cover ForSenior
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5 comments
InsureandGo Australia
Anna J.InsureandGo Australia
Catherine67
Catherine67
InsureandGo Australia
Anna J.InsureandGo Australia

Good result, average process

published

Lodged a claim for rental car excess waiver. Claim form is a quite misleading in that it actually said I cant make a claim which was confirmed by contact centre staff. Lodged the claim regardless pointing out no-where in the advertising or PDS did it mention the reason for not claiming. From there it was fine and approved. Good result but I wonder how many people miss out at the initial stages.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeYes
Type of ClaimCar/Rental Hire Excess
Claim Resolution Time1-2 months
Claim ApprovedYes
Insurance Cover ForAdult
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Gold is the only way to go

published

Easy to set up and understand. Great prices . Am insured for everything I need and more. No I can enjoy our holiday knowing we are covered. Buy this insurance it's great.

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForAdult
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Still waiting

published

Still waiting for 2 policies to be sent to me after payment has been taken out of my account For domestic and international policies. Not sure why it's not been sent

DestinationAustralia
Claim MadeNo
1 comment
InsureandGo Australia
Anna J.InsureandGo Australia
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