Will not refund my policy or credit my account for date changes. Travel cancelled due to COVID 19. This company is a scam!! Just the same response as all the others of 14 days! My other trip I have booked with another insurance company has at least given a date change! This company reminds me of the movie Rainmaker!!!! Deny at all costs, shuffles you around to different complaints areas just to receive the same denied outcome.
I’ve contacted ACCC
Avoid! Avoid! Avoid! Avoid! Aviod!

I had taken out insurance on the 25th January 2020, for a 3 day cruise up the Queensland coast and due to the Corona Virus and government travel restrictions it has been cancelled. I approached the company for a refund due to the cancellation not occurring until March, by P&O, and have been told that I only had 14 days to cancel from the date of purchase. Therefore they are keeping my money and not even offering a credit! I advised Insureandgo that I had fully intended going on the cruise and therefore could not cancel the policy until P&O cancelled the cruise. They do not care and have told me they will not refund my premium. Do not take out insurance with this company! They are thieves!!!

Bought Gold domestic cover for elderly parents and tried to get refund as the Australian government advised people over 70 not to travel due to the corona virus pandemic. My parents had not travelled and i even called their call centre within the 14 days cancellation period to get through and cancel but they rejected any refund or credit. It's amazing how the airlines, hotels and rental car providers can give a refund but these guys don't... AVOID! Will be taking the matter to fair trading to resolve.

Had taken out a gold policy on 18th Nov 2022 for our trip to NZ in March. However could not travel due to the restrictions. When I emailed and requested for the policy to be cancelled and the cost of the policy to be refunded received the convenient reply that I am outside the 14 day cooling off period. How convenient!! I have been using this company for all my overseas trips but will never use them in the future. It is only fair that they returned either a credit voucher or refund as other travel companies/booking sites did as we have not cancelled our policy willy nilly!! they are just profiteering from people's difficulties.

I have used this company many times but recently had my cruise cancelled due to Covid 19. I was advised no refund or at the very least a credit to use in the future as the 14 day cooling off period had expired. This company should be ashamed of themselves. I will never use them again and will warn everyone I know not to use them as well.

My policy was easy to set up and we have used your company every time we have travelled. Our cruise was cancelled by Princess Cruises but your company has flatly refused to return our $395.00 to us.
I can't see how this is fair and equitable. We have rebooked the same cruise for May 2021 but we can't even move the insurance to that date. Not fair !!!

I purchased gold cruise cover in December 2022 for 9 people costing over $1500. Due to Covid-19 the cruise has been cancelled and I expected Insure and Go to refund the money paid for insurance. I was told to email complaints and I have now received a reply saying no refund. I would have expected them to treat their clients fairly by returning their money.

I've used this company for a few years and now that my holiday has been cancelled because of Covid-19 I can't get a refund on the policy I took out for the trip. Really poor form making money out of clients who through no fault of their own have had their holiday plans cancelled. Other travel insurance companies give a refund for cancelled policies. Look around before you take out a policy with them.

My cruise was cancelled because of covid-19 so phoned to cancel my insurance. Guess what...NO REFUND. I phoned 10 minutes after getting the message about the cancellation of the cruise. This company needs to step up and do the right thing by its clients. We have no control over this situation.

Bought Policy through 50 Up Club at a good price. Put in claim for rental car excess after minor damage I caused to the car. I&Go came back quickly and paid claim with no queries or hassle. Hint; Keep/scan ALL original trip documentation as far as possible.

You can trust this company to behave like an insurance company from before the Royal Commission which means you can’t trust them to do the honourable thing. Expect to have rules quoted to you and zero compassion I’ve effectively made a donation to keep them in business and I feel sick that they will be able to rip someone else off because they got to keep my money on a technicality.

Also can't believe i am being charged insurance for a trip i want even be going on. I have used the company previously.Would have been happy with a future credit voucher as Jetstar and Jucy Car Hire are giving me .

Our cruise was canceled and as soon as I was notified I contacted InsureandGo Australia and I was informed no refund and 6 months grace to rebook for another cruise

what a rip off, flights cancelled, hotel cancelled hire car cancelled, all good for credit or refund, travel insurance like everyone else, we have decided to take and keep your money, we appreciate your donation as we get to keep your money while giving you NOTHING.

Dont bother purchasing this insurance. Pathetic. My luggage and contents were damaged beyond repair and my claim refused. Absolutely disgusted. After a lengthy claim process and waste of my time.. refused..