WOW! How can a company like this simply pocket your money and be so totally callous as to not even agree to a credit or a date change during a event like we are currently going through. This is a very narrow minded approach to business robbing people once but after 6 policies with them i will head straight to their opposition regardless if they are more expensive. I urge everyone considering Insure and Go to simply Go elsewhere. So much for we are all in this together.

So here we have a company prepared to grab money for a policy they will not honour or provide a service for. Would prefer to give this mob zero stars if possible. Outright rejection with a standard reply from an unfortunate front line employee. The company has no clues, nor interest in their customers at this most difficult time. Everything you thought about insurance companies but far worse. Avoid. Avoid. Avoid

I'm very disappointed with Insure&Go (who I've used several times). The issue is with this Corona virus mess.

I had to cancel my May trip to the UK, but we were waiting to see how things developed before we changed the dates and / or cancelled.

Insure&Go said they would have covered the cancelation costs if we'd notified them before February - when we had no idea how things would pan out.

If they were going to offer this cancelation facility they should have notified all policy holders about it. As it is, I'm out of pocket (unless I rebook my travel dates) by over $7,000 and they will do nothing for me.

Looks like there are several of us who fell foul of the "14 Day Cooling Off" clause. We purchased their "policy" just over 5 months ahead of our trip, which was cancelled due to COVID19 a month early by the tour organisation, with a 100% no questions refund, or 124% incentive to rebook. A full refund of airfares and accommodation also. Notwithstanding the severity of COVID19 and that I&G had not been called on to provide any real service -we travelled nowhere - they would not give us even a partial refund, or consider transferring to our rebooked trip.
They have the hide to claim to be an Australian company!

Fraudulent travel insurance company. Hide behind 14 day cooling off clause even though you do not know whether your trip will go ahead at a later time. No refund of premium even though you have not used them.

Purchased more than 6 months in advance, Trip cancelled because of current Virus. Full refund from Jetstar ( credit ), full refund from Bris Airport Parking.
Insure and Go will not refund under any circumstances after the 14 day cooling off period. To be fair I have used them in the past and they have provided a service that I was happy with however I now get no coverage. I would have been satisfied with a credit.

Purchased in June 2022 my "Gold" level insurance for a trip to Thailand in March 2020. Way before Covid was alerted. Before I departed travel alert at Level 2 - so decided to go. Got over there and within a couple of days alert lifted to level 4. Do not travel and if overseas come home. Thought I would do the right thing and come home (i.e. minimise risk of getting stuck) as per PM/Gov directive. Lots of money later arrived back in Oz only to discover not covered for any of it. Pure rip off. They encourage you to get travel insurance and really it's not worth the paper it's written on. True - I should have read the whole PDS, but you would think you would be covered. Never again with Insure and Go.

I purchased insurance PRIOR to COVID-19 in December and due to government shut down I can no longer travel. Every other company gave credit/refund however these pirates claim that that after the 14 day cooling off period, they refuse to do anything. Plus you can't escalate the complaint as grant - the customer service rep is also the complaints person.

I took Insurance at 3.26 pm 31st Jan 2020 (Brisbane time ) but apparently WHO had declared COVID 19 a World Event at 3pm (Brisbane Time ) so I am not covered. I rang 5 mins before I hit to purchase on the quote and was assured I would be covered. As I have no proof - they don't care. $3500 paid on airfares and accom that I believed was covered now down the drain DO NOT TAKE INSURANCE WITH THEM

Our flight was cancelled by airlines and restrictions here and in Australia mean we can't travel. Asked if we could get a credit of our insurance to travel later this year and they said no. Not unless its within 14 days of purchasing the product. Have always used InsureandGo but so unfair what a rip off wont be using them ever again. Even airlines are refunding or giving a credit.

DUE to covd-19 our flights to and from thailand MAY-JUNE have been cancelled...........Insure and Gone. No options to transfer to later dates of travel. Am informed not in cooling off period?.....$515..Not bad for doing nothing. .How many customers in this global shutdown have you parted with their money. I would suggest many. Legal fraud. To put a name to it. Would not even come close. Have insured with your company before. how ordinary. LOUIS MICALLEF

Please Know that if you take out a policy with Insureandgo and you flights are cancelled if it`s not within the 14 day cooling off period,, You Lose your Money .Tough Luck .

Should be Insure and get nothing. Like so many others we did the right thing in insuring with the above (can't say their name again as it makes me feel sick) but after the Australian government told us not to go overseas we abided by the government's response and asked for a refund as we have not used their policy yet but was blatantly told NO REFUND, I then asked if we could move it and again was told NO. For everyone thinking of using this mob, think again they are a complete rip-off and we will never use them again. Surely the Consumer affairs or even A Current Affair may be interested in these people! Not happy one bit. It is called theft, and they should be prosecuted for stealing our money :(

I too have just been told that I cannot receive a credit to be used when I am finally able to re-book my travel.
Can this possibly be legal? The girl on the phone blamed government policy and said I was still able to make a claim. I don't need to claim as Jetstar has offered a credit voucher and my accommodation has been refunded. Maybe I should not have been so proactive and just made a claim. I did the right thing and have been penalized.
I have bought many policies from this company and have never made a claim. I am absolutely appalled at the blatant rip-off. How can they possibly justify keeping everyone's premiums - they must be raking it in ! I will be contacting Consumer Affairs.
If there was a 0 star rating I would give it!

Policy purchases prior to COVID-19. Printed policy and have since found it has been changed several times by the company in order for them to avoid paying expenses. Especially in regards to cancelling your trip prior to travel on worldwide government restrictions. Saying you cannot cancel out of fear!! Do not ever purchase travel insurance from this company!