Better off at Kmart these days, quality lacks and my kid is disappointed at Christmas. Boo to purchasing for this one (Boo hiss) and the product code is KJ8972. What a shame Jaycar has gone the way of the 2 dollar shop. Just don't go there hoping for the quality that used to be found there.

My 1500VA UPS worked well for two years. It broke down just after the 2yr warranty ended. I took it to Jaycar and the people there were good enough to test it out and confirm its the unit and not the batteries and I need to buy a new one. I was not prepared to folk out $300 plus for a new unit. I think they should have offered another (May be under consumer warranty) and perhaps charge me for the new batteries as they are consumables. I would stay away from these units.

The Mandurah store was easy to find. Its much bigger than it looks from the outside. Staff were very knowledgeable and honest about products from every price range, usage, best suited for my needs regardless of the price. These guys are the best I have encountered in a long time. A bit on the serious side, but aren't all enthusiasts.

Extremely dodgy store. [name removed] and [name removed] from online work together to scam people. All in on it. Ordered online, site said free $50 giftcard with giftcard. Pretended i didnt even make an order, i had proof, then they shipped it. Not my free gift. Then modified website illegally after i made purchase. Dodgy in everyway. Do not purchase from this store. Heaps more dodgy stuff to the story but thats to keep it short.

For online ordering I have had great experiences. Speedy product delivery and handling time. Perfect for me and will continue to order through their website. Good selection of products and easy to navigate website. Tops

The store is alright they have a nice setup and staff will help you, but i found it took the staff about 10 minuets to try find a product and another 10 minutes just to tell me there were no stock left.

I was looking for a standard connection that would be used by a lot of people and they had no stock. So there stock is a big limited.

I have had some good buys there but its cheaper to buy somewhere else such as an online shop where its instant to find and pay and you are getting the best deal.

WARNING this company is extremely dodgy, has illegal policies and the manager on today (morbidly unhealthy and smelled atrocious) was extremely demeaning and insulting about my purchases at his store. I ensured him the refund was arranged prior to me coming in and that he cannot deny me replacing with the correct product due to their incompetence.

After contacting head office and being told the WA area manager will contact me today I am not surprised that no contact was made.

TLDR; appallingly rude and illegal service, denies refunds of incorrectly supplied (unused/unopened) product.

Sydney, York St store. Waiting at the counter to pay and the lady just served the customer she was with, the customer stood right in front of me as if i was not there, the nerve of him. Threw my item on the counter and walk out.
Gonna spend my money on eBay and Amazon.

I would like to acknowledge the courteous and professional manner in which Greg always greets his customers at the Hornsby store. He goes the extra mile to cater to your needs without pushing any particular product. It is refreshing in this day and age to witness someone with a "CAN DO" attitude and actually listens to what you want/need before offering his advice..

12v camping shower worked exactly 3 times took 4 hours and 3 return visits to retailer to get it replaced and then the replacement didn't even work once terrible product

I have been using jaycar on and off for some time, simple stuff that doesn't break is ok. Duratech tools aren't to bad for a example. The problem is, they are an electrical store and most of the stuff they sell based on electronics is such low quality that it fails, doesnt work very well, is dangerous to what you connect it to and is just plain crap. When i go to jaycar i expect low quality items and is a last resort. Even trying to buy a cige 12volt plug is crap, i should have got online. Ebay would be better quality.

And the staff rarely help you even when they make eye contact with you and there is no one else needing help.

We had some problems with an item that we purchased from Jaycar. On returning to the Bunbury store, Brian the sales person was absolutely fantastic, nothing was too much trouble for him. Unfortunately we had to return to the store on a few more occasions for assistance. Troy, Store Manager was also fantastic in assisting us. We highly recommend the store as customer service is alive and well at Jaycar Bunbury. Thank you so much.

It's always been my experience customer service is 1st class. Products come in a range from cheap and nasty to good quality so it's nice to be able to trust staff to balance price and quality the best way for me.

As a licensed electrical contractor with several employees I regularly buy from Jaycar Labrador.After being sold a product that ended up being misrepresented I went to the store seeking after sales support only to be met by the rudest most arrogant saleswoman I have ever met Jessica. I was so disgusted by her patronizing attitude I ended up telling her where to go and asked to speak to the manager only to be totally dumbfounded when told she was in fact the manager.This person has no place in customer service let alone being a role model for other employees,well done Jaycar in hiring her.Unfortunately I cant leave zero stars.My advice would be to avoid this store at all costs.

I love heading into the Jaycar Midland store. Helpful, knowledgeable staff and great products and pricing. Could spend hours in there, so much to see. Highly recommeded, will be going back for more.

Brought a 12 volt ciggarett cable for my 12 volt TV it fryed my TV then I went back to the Yarrawonga store they took no responsability at all and made me feel like a criminal who was trying to get a free tv I had to put 1 star in this review but it is a minus 1 star