Jayco Expanda

Our May 2016 Expanda Outback Caravan is delaminating along the drivers side in several areas covering the front to back of the side. Jayco have advised is could have been caused by many factors although their recommended repair has confirmed it is a manufacturing fault. They have advised the van is 3 years old, when the matter was raised in Dec 2018 and booked in for inspection in January 2022 it was a long way short of 3 years old. Don't buy a Jayco you will be left out of pocket and they are obviously only meant to last 2 1/2 years then an in excess of $42,000 caravan becomes a throw away item.

Great van and loads of space and yes there are are a few imperfections but you get that in a hand made Australian van.
Fantastic value and have great resale value

Just slow down 5% Jayco. Listen to the customer - it’s a thing! It’s not the materials or the product. It’s all just care factor. Silly annoying assembly errors that really take from the product. if I wanted third world assembly quality I would have bought it! Everything about the van says Australian Engineering. Except the finish. Too much unnecessary NQR. And annoyingly a long list of silly things just not quite enough to be worth a trip back to the dealer. Just a shame really. 5% slower it could be so fantastic.

I will start by saying we do like the van as a whole and yes it’s value for money!
Good job on the suspension works very well, however when I went wandering around underneath it’s difficult to believe it has been assembled in Australia. Simple things like Not getting wiring caught between things wiring so tight in one area and coiled in another, earth cable is held by 3 stands of wire, then there’s the plumbing looks like it was thrown in need I go on Oh and why not put screws in straight or at least enough to hold a cupboard on the wall and yes I could go on!! Come on guys a little pride in our work would go a long way.
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Great value caravan. Comfortable and well built. Great for a family and easy to tow due to the reduced traveling size. Great van to get out for a quick trip or an extended getaway.

Love my expanda but whenever i have had to deal with jayco for advice or spare parts i get a different story. Spoke to Jayco head office about sourcing new locker door and they said they couldn't manufacture one for caravan that was 4 years old. Spoke to a dealer and they said no worries and ordered the part from jayco and I got it few weeks later. Also had an electrical problem which i now know is just a moisture issue which seems is common but Jayco head office wasn't interested in helping to diagnose the issue.

yes very happy with new van have done just 2 short trips so far, that work thing is getting in the way, roof latch just outside door is a hassle, need awning slightly open to lock this one, maybe I just need to get used to it, ( had 3 vans over 15 yrs ), like the bunks and fold out only 1 end, suits us perfectly.

Value for money, upgraded from a 2012 expanda which we had many enjoyable trips, only downfall was ground clearance so we changed for the outback package. First trip was to Shark Bay where the van was home to 4 adults and 4 children. The van towed well, was very comfortable and everything functioned as it should have. The finish on the Jayco stacks up very well against more expensive caravans. I didn't give it 5 stars due to position of television cable box which gets knocked by the mattress, will have to pay for re-positioning at first service.

Worst! Excessive bubbling on bed lids. It is a manufacturing defect however Jayco will not repair it. Van door hinges have snapped. Kitchen draw collapsed and slide hinges snapped. Overhead cupboard hinges have ripped out of the wood. Do not recommend to anyone. Jayco customer service is appalling.

im looking at purchasing the jayco expanda 2017 model in the 20ft length, and just wanting some feed back about suitability for myself and family. I have 2 young active kids plus my wife and I . any input would be appreciated.

I am getting bubbles appear in the hard lids of the expanda and Jayco won't fix due to it being 5 years old and outside the 12 month warranty period. Very disappointed that Jayco won't repair a known fault with their fibreglass and their Customer Service is terrible.

Well, if you wish to receive the poorest service delivery in existence, please purchase from Jayco Goldcoast. From the lack of pre-deliver check (acknowledged by the dealer principal by email) to a list of 21 faults in the first 4 months (purchased brand new 2016 Expanda), the Jayco Gold Coast experience will in comparison change your worst nightmares into a pleasant experience.....Disappointment guaranteed. The Dealer Principal is useless, the salesmen can not be trusted.....I will contact Jayco Australia next....If you want a pleasant experience, please stay away.....

Very disappointing from the day of delivery cupboards falling off water tanks leaking to name a few as far as comfort it is very good as far as reliability is concerned I have no faith in this van and will be on the market ASAP

My family and I decided that a Jayco expanda pop top was the best value for money. I did lots and lots of research only finding most on the Internet was negative.
Well I can trufully say we are totally satisfied with our brand spanking new 2016 17 56 2 outback. We have done a few trips with it and have not experienced any problems. The van tows extremely well, it soaks up the bumps and exerts very little feedback on the tug. I'm in the automotive trade and I appreciate good engineering and from what I can see with jayco they have nailed it. Well done Jayco and thank you for giving my family and I the opportunity to explore Australia.