From the 28th of January, 2020 to the 31st of July, 2020, JG King Homes is offering a $100 Coles e-voucher to customers encouraging either a positive or negative review based on their build experience. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ieatwords’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers. For instructions, on how this incentive is claimed please click here. Previous incentives include: From 14 December 2018 to August 31st, 2022, a $100 Coles voucher.
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CaraGreater Melbourne (Outer), VIC
- 3 reviews
- VIC, Ballarat
- Verified customer
Very quick and efficient service
[name removed] was very efficient with the paperwork and keeping us informed of progress. She was very regular with communication and the process was very easy. The site supervisor also liaised with my husband to make sure we had cleared our land correctly ready for the build. We have got to the build stage in just a couple of weeks after settling on our land!
Previously posted review: Amazing customer service
The sales advisor [Name Removed] was so wonderful in helping us choose and design our home, she worked with us to fit our budget. We had a short time scale and everything was organised quickly and efficiently. We are close to starting the build and are so impressed with the service so far. We can’t wait to watch the build go up.
1 comment
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Grant and Nicole MunroCentral Highlands and Goldfields, VIC
- VIC, Ballarat
- Verified customer
Would we build with JG King again? Yes!
On a whole we were very happy with our build. After a slow start (around 8 months to start anything from signing and deposit date)
things progressed very quickly from there.
The highlight during the whole build process was dealing with our site manager, [name removed]. Absolutely brilliant and nothing was too much trouble. He was very obliging and also very fastidious with quality control so we couldn’t have been more happier knowing [name removed] was keeping a close eye on everything. He has a top class knowledge of building and as we learn...Read more
t he is very well respected within the industry . Thanks [name removed] . All throughout the build everything ran smoothly and it was finished 3 weeks ahead of schedule . The only 2 negatives would be, 1) We didn’t receive the kitchen bin we picked. During the selection process the incorrect bin was entered into the computer by JG King and we didn’t pick it up until too late and then the cost (approx $900) to rectify the error was too great so we got stuck with a bin we didn’t order or want . 2) The other negative was we selected a heated towel rail which in the showroom there was no visible sign of a power cord so we naturally thought it would be installed into our en-suite the same way as in hard wired. When it was installed there was a wall mounted power power point and the lead from the towel rack running to it. It looked absolutely ridiculous and JG King refused to hard wire it in so at our own expense we did it ourselves. Ending on a positive note. In the big picture we are happy with the final product and the cost of the project came in spot on our predictions . The staff at the Ballarat office were fantastic too. A big thank you to [names removed] for their professionalism and patience.
1 comment
JG King HomesJG King Homes
Hi Grant and Nicole,
Wonderful to read you have had such a great experience.... Read more
We love delivering on service and product, nothing makes us prouder. Equally disappointing when we have not met your expectations, your comments help to improve our process, no matter how big or small, if its important to our customers its important to us. Wishing you all the best in your new home warm regards JG King TeamSimilar opinion? Write a review on ieatwords.com.au!
Kaeleene W.Greater Melbourne (Outer), VIC
- 3 reviews
- VIC, Ballarat
- Verified customer
Awesome customer service
We are in the early stages of building (pre construction) and the experience so far has been excellent. From the Sales consultant (who was really helpful with design style and ideas, and a great fun person to deal with!), to the JG King office staff who have been really friendly, super efficient, and have explained everything thoroughly to us so there are no surprises along the way. We have confidence that our site supervisor will live up to the standards that have been delivered so far.
1 comment
JG King HomesJG King Homes
Hi Kaeleene,
thank you for this great review, and congratulation on building your new home!... Read more
We are thrilled the team have met your expectation and you are enjoying the experience. This next phase will be very exciting indeed! Thanks you for choosing JG King warm regards JG King TeamSimilar opinion? Write a review on ieatwords.com.au!
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Bobby CairnsCentral Highlands and Goldfields, VIC
- VIC, Ballarat
- Verified customer
Mostly positive
Started back last 2018 we found a display home that we loved had a real good sales person that helped shape us to what we really wanted and was being really realistic with pricing upgrade really top guy.
wanted to build about 270k but ended up at 303k at contract not upset am building my castle
We weren't in a rush to get things done as we had plans to sell previous house first this wasn't passed on to other which seem to want to get everything done now
once we were ready things went along fairly smoothly great team helping us to get the be...Read more
st of what we wanted advise and suggestion We needed to get things done quick as house sold quicker then expected and partner was leaving the country so needed to get things done yesterday to stop the delay of building sooner which they accommodated us with this1 comment
JG King HomesJG King Homes
Hi Bobby
Thank you for taking the time to write a review. We are very pleased to hear that your experience has been a positive one and we have meet your expectations.... Read more
Building can be an anxious time, especially when its your dream home. We wish you all the very best and hope you enjoy creating a lifetime of memories. Warm Regards, JG King TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
- VIC, Ballarat
- Verified customer
House construction underway
First time using JG King and we are building one of the UP range house plans. Cant fault the assistance given by [name removed] at the [name removed] (Ballarat) office in the early stages. He was very thorough and helpful with the whole process. The staff at head office are also friendly and responsive to emails ([name removed]). We are currently at lock up stage and so far so good. We have been held up by a back log of jobs ahead of us at times where there simply isn't enough tradespeople available, which is an issue in the building industry i...Read more
n general but can still be frustrating. Hopefully we are now back on track with the schedule and the rest of the build goes to plan. One criticism (so far) is that you don't get an update on progress or anything until you enquire with site supervisor or head office, which is not what has happened with our building experiences in the past. The surface of our alfresco concrete is terrible and was advised it was luck of the draw which is unacceptable when the same concretor next door has finished the surface perfectly and we have paid extra to have the alfresco package added. Fingers crossed we have a smooth ride for the rest of the job until handover1 comment
JG King HomesJG King Homes
Good Afternoon,
Thank you for your feedback of the current progress of your build.... Read more
We are glad to read that the office staff assisted you well in the pre-construction process and exceeded your expectations. Unfortunately, at times there will be trade shortages, it is hard to guarantee trade availabilities, but we do our best to have them available to complete our jobs. We apologise for the delays. We will ensure that you will receive regular updates on your job and deliver a quality build. All the best for the rest of your build. Kind regards, JG King TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Nalika LiyanageCentral Highlands and Goldfields, VIC
- VIC, Ballarat
- Verified customer
Great construction work but delays in the pre-construction process
I selected a house plan and paid the deposit to build my first home on the 30th November 2017. The site investigation was completed and got the report on the 12th December 2017 and signed the draft estimate and the plans on the same day. The selected facade was too high, so I had to select another facade. During the preparation of the plans, the draughts person found that I can't have the alfresco due to the site coverage. Then I got another phone call from the Sales Consultant that I can't have the driveway on the preferred side because of the...Read more
services to the property on that side. Because of these changes, the colour selection was postponed as well. Finally, I signed the contract on the 7th May 2018, and the construction work was commenced on the 2nd July 2018. According to the contract agreement, it should have ended on the 19th March 2022. Although the delays made me feel frustrated with JG King Homes, my mind changed after construction started. The site supervisor was very good with communication and the construction work was programmed well. After contacting him, I walked through the house with him and he seemed to be very experienced. During the construction time, there were no delays and could see continuous smooth progress. The house was handed over to me on the 19 February 2022, exactly one month before the due date. I am very pleased with my new house. Thanks JG King Homes! I recommend JG King Homes to anybody who prefer to build using steel frames.2 comments
JG King HomesJG King Homes
Hi Nalika,
We are delighted you have had a great experience.... Read more
Our team are thorough in their work of assessing sites with your favourite plan and responding to planning constrains, and we thank you for your patience throughout this necessary process. Building a home is not always smooth, we strive to be informative, efficient and deliver a high quality service and product., we are so please to meet your expectations ahead of time. Wishing you all the very best in your first new home. Warm Regards JG King TeamThanks for the comment.
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K DunnCentral Highlands and Goldfields, VIC
- VIC, Ballarat
- Verified customer
Dream coming true.
Our supervisor has managed our build so far with an excellent eye for detail, great leadership with the site being kept in a well organized and clean manner. Exceptional communication skills and very professional.
Workmanship and build quality of our property so far from the trades have been to an exceptional high standard.
We have not experienced any issues as the questions we have had have been explained to us and if need be shown to us on site within a short period of time after the questions were raised.
Our final cost was very close to our original estimated cost and we applaud J G King Ballarat for a job well done so far and are very excited to move in to our new completed home.
1 comment
JG King HomesJG King Homes
Hi K Dunn,
thank you so much for taking the time to write this fabulous review.
Our team are passionate about delivering the best possible experience and of course great homes.... Read more
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Christine WalkerVictoria
- VIC, Ballarat
- Verified customer
Can’t wait to move in
The office staff in Ballarat were terrific and I couldn’t fault them. James in the display house spent many hours with me refining my plans to include everything I wanted. My building supervisor, [name removed], has always been happy to answer my questions and take me for a walk through of the house. [name removed] on the reception desk is always friendly and helpful. Great job [name removed]. The quality of the build seems really good and the steel frame means I don’t have to worry about white ants. The entire process has been very slow and it...Read more
has been frustrating when contractors start a job and then go away for a week or so before coming back to complete the job. I realise this is probably due to the amount of building going on in Ballarat at the moment. However, it hardly seems an economic way to do things. The final price is much more than I expected when I started the process - especially the extra price of the slab. I would like to see display homes that reflect what you actually get for your money. All in all the house looks great and I think I will be very pleased when I finally get to move in.1 comment
JG King HomesJG King Homes
Hi Christine
Thank you so much for your positive review. Our team are very passionate about what they do and its great to read such kind words.
... Read more
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Amadeep SinghGreater Melbourne (Outer), VIC
- VIC, Ballarat
- Verified customer
Well Managed house
Very good experience with JG KINGS Ballarat
Supervisor [name removed] knows His Job very Well
100% Recommendations to everyone and very well priced
Me and my wife very happy for the job so far
Hopefully our house finish soon we can’t wait anymore
Cheers JG KINGS BALLARAT
1 comment
JG King HomesJG King Homes
Hi Amedeep and family,
Thank you for taking the time to write a review. We are very pleased to hear that your experience has been a positive one and the level of customer service has been outstanding.
... Read more
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- VIC, Ballarat
- Verified customer
A great start
Although it is still in the pre construction stage, the service so far has been faultless. [name removed] has been very accommodating and professional and the communication has been great. No pushy sales tactics, no hassles at all.
August 23rd 2022 Update: fantastic service
I cannot fault the entire process of my build. from start to finish, I was kept well informed and advised. the finish is brilliant, and nothing was a problem. Importantly, they built for the price they said they would, so no hidden extras.
1 comment
JG King HomesJG King Homes
Hi Peter,
thanks for taking the time to leave your Review, so pleased to read your experience has been positive. We look forward to delivering great service for the remainder of your journey, and a wonderful home.
warm regards
JG King Homes
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The reviewer stated that an incentive was offered for this review
DisplayAU
- 2 reviews
- 3 likes
- VIC, Ballarat
- Verified customer
Great building experince so far
We have had a great experience building with JG King Ballarat so far. Our sales consultant was extremely helpful even though we changed the plan various time! He definitely knew his stuff and was a pleasure to deal with. The colour consultation was also a great experience with the colour consultant being very patient with us and very knowledgeable and helpful.
Our contract stage was relatively easy with just a few hiccups but not due to any fault of JG King. We are now at the frame stage and every time frame we have been given has been adhere...Read more
d to. We were not expecting anything to happen until late Jan 2022 and we already have a slab and frame which has really surprised us. We haven't had a lot of contact with our supervisor but when we have called he has answered or returned our calls so no issues there. We have built previously and we didn't have a lot of contact with our supervisor so I don't see this being an issue. Overall experience with JG King so far has been great!1 comment
JG King HomesJG King Homes
Thank you for your review. We are very pleased to hear that your experience has been good so far. We wish you all the best throughout the remainder of your journey.
Kind Regards
JG King Homes
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- VIC, Ballarat
- Verified customer
Very Professional Company!
We are about to start the construction of our new house. Extremely impressed with the high standard of knowledge in all the staff. [name removed] explained the procedures and plans in a straightforward manner and the colour consultant was very helpful in suggesting products resulting in a much less stressful occasion than I imagined! [name removed] is also very friendly and organised all our meetings and correspondence efficiently. Would definitely recommend JGKing Homes to anyone looking to build.
1 comment
JG King HomesJG King Homes
Hi Suzie,
Thank you for sharing your experience. We wish you the very best for the rest of your building journey.
Kind regards,
JG King Homes
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TomBallarat
- VIC, Ballarat
- Verified customer
Great Service
I would highly recommend JG King Homes, Steff has been great to deal with and nothing has been too much effort! They made all appointments around times that would suit us rather than when it would suit them. All in all they made the whole experience easy and one to remember.
Anyone looking to build a new house should definitely give them an opportunity.
1 comment
JG King HomesJG King Homes
Hi Tom,
Thank you so much for your positive review. Our team are very passionate about what they do and its great to read such kind words. All the best for the next stages of your building journey.
... Read more
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- VIC, Ballarat
- Verified customer
Fantastic company
Building our first home has been easy with the support and help from JG king jones. We have nearly finished the first build and there has been great communication between us and the builders. We are thinking about building another home in the future and JG King would be a pleasure to work with again after this experience. Thank you.
1 comment
JG King HomesJG King Homes
Hi Ryan,
Thank you for your review. We are very pleased to read that everything has gone well so far. All the best to the end and we hope you will build with us again in the future.
Kind regards,
JG King Homes
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- VIC, Ballarat
- Verified customer
So Far its going greaat
The process till the start of the building phase has been smooth.
The best thing i like about JG King so far is the communication. I never had to ask JG King for any questions.
Our timber was not available and we had to choose a second option which was smooth as well.
All the information was shared every point in this phase.
Hoping to get through the building part as smooth as this has gone.
1 comment
JG King HomesJG King Homes
Thank you for your wonderful review. We are thrilled to hear that our team have provided you with such a positive building experience so far.
We wish you all the very best throughout the remainder of your building journey.... Read more
Kind Regards, JG King HomesSimilar opinion? Write a review on ieatwords.com.au!
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AshleeBallarat
- VIC, Ballarat
- Verified customer
A wonderful team!
From the very beginning we could not be happier with the service from the wonderful team at JG King in Ballarat. They are very organised and have kept us updated well on developments regarding our build. All questions have been answered so quickly and we could not be more at ease for jr start of our build. Keep up the great work, can't wait to keep working with you for the remainder of our build.
1 comment
JG King HomesJG King Homes
Hi Ashlee,
Thank you for your review. We are very pleased to hear that your experience has been so positive. We wish you all the best throughout the remainder of your journey.
... Read more
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JJTURNBallarat
- VIC, Ballarat
- Verified customer
Excellent
We are extremely happy with our finished dream home built by JG King.(Austin Alpha Home Design).
Our process began with the senior sales consultant Lee from Ballarat, who had a wealth of knowledge and experience to assist us with our grand home. I would highly recommend speaking Lee if you choose to inquiry about building with JG King.
The administration staff and management have been great and accommodating throughout the process.
Our site supervisor Anthony is by far the best supervisor we've ever had in the past ( previously built 4 homes...Read more
with various builders (including several supervisors since 2006). The trades that build the home are all contractors that do work for all other builders in the area, but, In my opinion it comes down to the quality of the Site Supervisor and how fussy he/she is with the trades and the high level of expectation. They need to be on your side and its very important to establish a great rapport from the start. Issues are going to arise with every build, unforeseen limitations etc, but its how the Site Supervisor handles the situation works in with you. With this home, I admit, we were hard work as clients, but Anthony kept his cool and level headed the whole time and are really happy with the final product. Usually red heads are fiery, I was surprised!1 comment
JG King HomesJG King Homes
Thank very much for your review and critical feedback, we really appreciate it. Thank you for choosing to build with JG King and trusting us to build your dream home.
JG King is always looking for wa... Read more
ys to improve our services, designs, etc. We are currently working on building a bigger showroom at our Melbourne office and would invite other regional clients to come down for their colours appointment and finalise on their upgrades.Similar opinion? Write a review on ieatwords.com.au!
Mark MedinaMelbourne
- VIC, Ballarat
- Verified customer
Great back-office process so far!
I am impressed with the contract preparation process of JG King. It is currently within the agreed timeframe. I have been given the final drawing quickly and few days later we have the building permit. Back-office team is really accommodating and easy to deal with. Shout out to [name removed] for all her help. So far so good. We are now in the stage of waiting for the build schedule - hopefully it will be ready in the next few days.
Thanks JG King team.
1 comment
JG King HomesJG King Homes
Hi Mark,
Thank you for your review, we are glad that we have met your expectations. We wish you all the best throughout the construction phase.
... Read more
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MaSaLiLoBallarat
- VIC, Ballarat
- Verified customer
Our First Build!
This was our first time building and to say we were a little nervous would be an understatement given all the horror stories you read about but we honestly couldn't be happier with the end result! We initially decided to build with JG King because of their steel frame construction. Our experience throughout the entire build was a dream come true thanks to our amazing site supervisor [name removed]! He went above and beyond throughout the entire build. Nothing was too much trouble for him. His communication during the entirety of our build was s...Read more
econd to none. He kept us up to date and informed on the progress of our build and was always available to take calls or returned them when he couldn't. We, like many others, did have a couple of issues during the build but the way [name removed] handled them really made all the difference and made it stress free for us. Any issues were fixed straight away without any hassles and our home was completed just as we had envisaged and ahead of schedule as well. He really made our build journey such an enjoyable and exciting experience that we will never forget! [name removed], we can't thank you enough! We really hope you reward and recognise your staff, like [name removed], appropriately as it is people like him that make all the difference to uphold your brand and reputation. All the JG King staff at your Ballarat office from start to finish were great to deal with. From your receptionist [name removed], to our Sales Consultant, [name removed] who was very patient with our many changes and made some great suggestions we hadn't even thought of and [name removed], our Contracts Administrator was a pleasure to deal with and was always available when needed. We have been in our new home for just over a month now and it is everything we could have ever wanted! The quality of the build is fantastic and if I really had to pick on something, it would be the painting - in certain light, you can see some areas that need a bit of touch up but other than that, we really can't complain. We would definitely build with JG King again and would recommend them to anyone thinking of building. Thank you [name removed] and JG King for building our dream home!1 comment
JG King HomesJG King Homes
Hi MaSaLiLo,
Thank you for your wonderful review and congratulations on building your very first home! We are thrilled to hear that our team have provided you with such a positive building experience.... Read more
We wish you all the very best in your new home and hope you create a lifetime of memories. Kind Regards, JG King HomesSimilar opinion? Write a review on ieatwords.com.au!
RachaelAlfredton
- VIC, Ballarat
- Verified customer
Great after sales service.
We built our home with JG King Ballarat, 4 years ago. We recently contacted them regarding a couple of small issues that I was concerned about. I have to commend them on their response, resolving the two issues (which was in the end minor) but put my mind at rest. They were very professional. I really didn't think that they would care to hear from us after so long, however the experience was quite the opposite. They really do stand behind their 50 year structural guarantee and It really gives us peace of mind that you wouldn't get from most builders. Thanks LB our build supervisor.
1 comment
JG King HomesJG King Homes
Hi Rachael,
We most certainly do care and we are very pleased to hear that these minor items were rectified and your overall experience with JG King Homes has been a positive one.... Read more
Thank you for taking the time to write a review. Kind Regards, JG King HomesSimilar opinion? Write a review on ieatwords.com.au!
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JG King HomesJG King Homes
Hi Cara,
Thank you for taking the time to update your review. We are very pleased to hear that your experience has been a positive one and the level of customer service has been outstanding!... Read more
We wish you the very best throughout the remainder of your building journey. Kind Regards, JG King Homes