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Not happyAdelaide
Delivery fiasco
This isn't about the store or sales at all that was great. My problem is the delivery process & attitude. I was called & confirmed delivery for Wednesday 4 October then received another message & call for Thursday delivery the following day!! My problem being I had already arranged my roster to be available for the Wednesday. When I made it quite clear I couldn't re arrange it & they had to sort their stuff up I was met with a very unhelpful response. I am paying for premium delivery/service for which I am not getting & am furious. Very very di...Read more
sappointed!! I would like to update my circumstances..I received my beautiful William sofa & love it, delivery was early and they were very quick & professional. I received a call this morning from king customer service and they are refunding my delivery charge for the mix up . Thank you it is very much appreciated. A very professional team to deal with from start to finish.
2 comments
Hi. My King experience from showroom service to receiving my sofa was great. The style,colour, comfort of the William is perfect, couldn't be happier.
Thank you very much again ⭐️⭐️⭐️⭐️⭐️
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CarlaAdelaide
- 2 reviews
- 1 like
After Sale Customer Service
We bought the Reo Sofa which is beautiful but the mechanism to lift the head rests is not padded so when you sit on the sofa they stick into your back like bricks. After contacting king living three weeks ago and ringing the store numerous times I am still waiting for a response from head office! To be continued.....
1 comment
King F.King Living
Hi Carla, we are sorry to hear about your experience. Our Customer Service team are looking into this for you and will be in touch shortly to assist you.
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AngAU
Excellent
Sharon is lovely and very helpful. She answered all our questions.
Mum saw an advert on tv and we drove for an hour....well worthwhile. Very happy with the selection. Great range
1 comment
King F.King Living
Hi Ang, thank you for sharing your experience. We are glad to read that you received excellent service from Sharon. Thank you for choosing King.
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InaAdelaide
Excellent service
NB - review based on the shopping experience only. In store shopping with Shelley assisting us. Fantastic customer service, down to earth, unpretentious - an example to all sales staff anywhere.
Products are clever, excellent quality. Now looking forward to receiving it.
1 comment
King F.King Living
Hi Ina, thank you for sharing your experience. We are glad to read that you received fantastic customer service at our Adelaide Showroom. We will be sure to pass on your lovely feedback to Shelley and the team.
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DeniseAdelaide
Excellent service
At the beginning, I was confused to choose suitable package of jasper for my new home. Sandra she explained to me patiently and provided many professional advice.
1 comment
King F.King Living
Hi Denise, thank you for sharing your experience. We are glad to read that you received excellent service and we hope you enjoy your Jasper for many years.
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Service was great, and product lived up to expectations
The service was great from go to whoa, and the product is solid and well manufactured. No issues at all.
1 comment
King F.King Living
Hi Jon, thank you for sharing your experience. We are glad to read that you are happy with your King Living furniture and the service you received. We hope you enjoy your King Living furniture for many years.
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MadeleineMetropolitan Adelaide, SA
- 3 reviews
Excellent Product and Service
I recently purchased a sofa bed from King Living in Adelaide. The service was outstanding from the point of purchase right through to the delivery. We are delighted with the product which is superb quality and particularly appreciated the professional, friendly and personal service we received from all staff with whom we had contact throughout the process.
1 comment
King F.King Living
Hi Madeleine, thank you for sharing your experience. We are glad to read that you received outstanding service from the Adelaide Showroom and delivery teams, we will be sure to pass on your lovely feedback to the team.
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A Shopping Experience
I visited King Living for the first time and was pleasantly surprised by the range and quality of items available. The staff were friendly, informative and only too pleased to assist in my selection. Importantly, I was kept informed of the progress of my purchase and can give a 10/10 to the delivery personnel.
1 comment
King F.King Living
Hi Yvonne, thank you for sharing your experience. We are glad to read that you found the staff to be friendly and informative. Your great feedback regarding the sales and delivery staff will be passed... Read more
onto our retail operations and dispatch teams. Enjoy your King Living furniture and thank you for choosing King.Similar opinion? Write a review on ieatwords.com.au!
Rob DAdelaide
Excellent product,well designed and well made.
We purchased an outdoor setting and I believe it to be the best designed and usable on the market. The versatility of moving the modules to suit the area is great.
Can not speak too highly of the product and of the staff at the Anzac Highway branch in Adelaide
1 comment
King F.King Living
Hi Rob, thank you for sharing your experience. We are glad to hear you were pleased with the service at our Adelaide Showroom, we will pass on your kind words to the team there.
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Customer service was outstanding
As soon as I entered the show room, the help and advice was welcoming. I felt that they were truly interested in me and my requests. The follow up and support was also outstanding. Couldn't fault the staff in the showroom.
1 comment
King F.King Living
Hi Celia, great to read about your experience. Your feedback is valuable to us and we really appreciate you taking the time to share your King Living experience.
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Couldnt change the colour one day after purchase
We paid a deposit for our King Furniture sofa on a Sunday afternoon, then on Tuesday morning, barely 24 hours later, I called to alter the leather as we really wanted a softer leather but were convinced by the salesman that the hard wearing leather was better. I was told that it was already "in production" and it was impossible to change anything. Customer service is all about being flexible and this inflexibility is bad service.
3 comments
Harry B.King Living
Nicola we are sorry we were not able to make the change you requested. Our leathers are all of a superior quality, warm in winter and cool in summer and strong enough to withstand regular family life. Enjoy your new sofa. Alice
Actually, I had a call from King today and they have VERY kindly agreed to change my order which is great, we can now spend the next 20 years looking at a sofa we love instead of regretting our mistak... Read more
e. Bad service turned into really good service, if I could change my rating I would. Well done King Furniture. NicolaHarry B.King Living
Thanks Nicola, we do our best to ensure our customers are happy with their choices. Alice
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Harry B.King Living
Hi, we apologise for the inconvenience initially caused, however we are pleased that we could find a solution for you. We hope you enjoy your new William!