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Reviews

4.0

31 reviews
5
(22)
4
(1)
3
(0)
2
(3)
1
(5)
  • Product Quality
    5.0 (10)
  • Return Claim MadeYes (0) · No (10)
  • Warranty Claim MadeYes (0) · No (10)
  • Product Appearance As advertised (100%) · Not as advertised (0%)
  • Customer Service
    5.0 (9)
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Not happy

Not happyAdelaide

Delivery fiasco

published
Shop LocationSA, Adelaide
2 comments
King Living
Harry B.King Living

Hi, we apologise for the inconvenience initially caused, however we are pleased that we could find a solution for you. We hope you enjoy your new William!

Not happy
Not happy

Hi. My King experience from showroom service to receiving my sofa was great. The style,colour, comfort of the William is perfect, couldn't be happier.
Thank you very much again ⭐️⭐️⭐️⭐️⭐️

Carla

CarlaAdelaide

  • 2 reviews
  • 1 like

After Sale Customer Service

published

We bought the Reo Sofa which is beautiful but the mechanism to lift the head rests is not padded so when you sit on the sofa they stick into your back like bricks. After contacting king living three weeks ago and ringing the store numerous times I am still waiting for a response from head office! To be continued.....



Shop LocationSA, Adelaide
1 comment
King Living
King F.King Living

Hi Carla, we are sorry to hear about your experience. Our Customer Service team are looking into this for you and will be in touch shortly to assist you.

Ang

AngAU

Excellent

published

Sharon is lovely and very helpful. She answered all our questions.

Mum saw an advert on tv and we drove for an hour....well worthwhile. Very happy with the selection. Great range



Shop LocationSA, Adelaide
1 comment
King Living
King F.King Living

Hi Ang, thank you for sharing your experience. We are glad to read that you received excellent service from Sharon. Thank you for choosing King.

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Ina

InaAdelaide

Excellent service

published

NB - review based on the shopping experience only. In store shopping with Shelley assisting us. Fantastic customer service, down to earth, unpretentious - an example to all sales staff anywhere.
Products are clever, excellent quality. Now looking forward to receiving it.

Shop LocationSA, Adelaide
1 comment
King Living
King F.King Living

Hi Ina, thank you for sharing your experience. We are glad to read that you received fantastic customer service at our Adelaide Showroom. We will be sure to pass on your lovely feedback to Shelley and the team.

Denise

DeniseAdelaide

Excellent service

published

At the beginning, I was confused to choose suitable package of jasper for my new home. Sandra she explained to me patiently and provided many professional advice.

Shop LocationSA, Adelaide
1 comment
King Living
King F.King Living

Hi Denise, thank you for sharing your experience. We are glad to read that you received excellent service and we hope you enjoy your Jasper for many years.

Service was great, and product lived up to expectations

published

The service was great from go to whoa, and the product is solid and well manufactured. No issues at all.

Shop LocationSA, Adelaide
1 comment
King Living
King F.King Living

Hi Jon, thank you for sharing your experience. We are glad to read that you are happy with your King Living furniture and the service you received. We hope you enjoy your King Living furniture for many years.

Madeleine

MadeleineMetropolitan Adelaide, SA

  • 3 reviews

Excellent Product and Service

published

I recently purchased a sofa bed from King Living in Adelaide. The service was outstanding from the point of purchase right through to the delivery. We are delighted with the product which is superb quality and particularly appreciated the professional, friendly and personal service we received from all staff with whom we had contact throughout the process.

Shop LocationSA, Adelaide
1 comment
King Living
King F.King Living

Hi Madeleine, thank you for sharing your experience. We are glad to read that you received outstanding service from the Adelaide Showroom and delivery teams, we will be sure to pass on your lovely feedback to the team.

A Shopping Experience

published

I visited King Living for the first time and was pleasantly surprised by the range and quality of items available. The staff were friendly, informative and only too pleased to assist in my selection. Importantly, I was kept informed of the progress of my purchase and can give a 10/10 to the delivery personnel.

Shop LocationSA, Adelaide
1 comment
King Living
King F.King Living
Rob D

Rob DAdelaide

Excellent product,well designed and well made.

published

We purchased an outdoor setting and I believe it to be the best designed and usable on the market. The versatility of moving the modules to suit the area is great.
Can not speak too highly of the product and of the staff at the Anzac Highway branch in Adelaide

Shop LocationSA, Adelaide
1 comment
King Living
King F.King Living

Hi Rob, thank you for sharing your experience. We are glad to hear you were pleased with the service at our Adelaide Showroom, we will pass on your kind words to the team there.

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Customer service was outstanding

published

As soon as I entered the show room, the help and advice was welcoming. I felt that they were truly interested in me and my requests. The follow up and support was also outstanding. Couldn't fault the staff in the showroom.

Shop LocationSA, Adelaide
1 comment
King Living
King F.King Living

Hi Celia, great to read about your experience. Your feedback is valuable to us and we really appreciate you taking the time to share your King Living experience.

Couldnt change the colour one day after purchase

published

We paid a deposit for our King Furniture sofa on a Sunday afternoon, then on Tuesday morning, barely 24 hours later, I called to alter the leather as we really wanted a softer leather but were convinced by the salesman that the hard wearing leather was better. I was told that it was already "in production" and it was impossible to change anything. Customer service is all about being flexible and this inflexibility is bad service.

Shop LocationSA, Adelaide
3 comments
King Living
Harry B.King Living

Nicola we are sorry we were not able to make the change you requested. Our leathers are all of a superior quality, warm in winter and cool in summer and strong enough to withstand regular family life. Enjoy your new sofa. Alice

Nicola Frazer
Nicola Frazer
King Living
Harry B.King Living

Thanks Nicola, we do our best to ensure our customers are happy with their choices. Alice

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