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Reviews

4.0

31 reviews
5
(22)
4
(1)
3
(0)
2
(3)
1
(5)
  • Product Quality
    5.0 (10)
  • Return Claim MadeYes (0) · No (10)
  • Warranty Claim MadeYes (0) · No (10)
  • Product Appearance As advertised (100%) · Not as advertised (0%)
  • Customer Service
    5.0 (9)
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Extremely happy.

published

We found the store and staff to be excellent.
Furniture has just arrived and in.
The delivery men were excellent. Jadd and Daniel called with the time ( which was perfect), they set everything up in a very chirpy manner.
The boys also went the extra mile in popping the old sofa in the garage for me which was absolutely appreciated by me.
Please thank them again.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKeswick Adelaide
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1 comment
King Living
Elizabeth R.King Living
Vicky

VickySydney, NSW

I just got my outdoor furniture delivery by two lovely guys Dean and Ahmed

published

Dean and Ahmed delivered my new furniture
They were very polite and where happy to arrange my furniture as I pleased
They took all the rubbish away and cleaned up . Excellent service !!!!!!
Regards
Vicky

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore park
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2 comments
Vicky
Vicky

Excellent



King Living
Elizabeth R.King Living
JD Boy

JD BoyMetropolitan Adelaide, SA

  • 2 reviews

Amazing sofas and great service

published

Robbie at the King Living store in Adelaide has been a fantastic help with our recent sofa/coffee table purchases. She has great ideas, is extremely patient and we've been very happy with the quality of the furniture we've purchased so far. We really appreciate the service - and thanks too to Santino for welcoming us and providing the hospitality!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAnzac Highway, Adelaide
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1 comment
King Living
Elizabeth R.King Living
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Janice P.

Janice P.Metropolitan Adelaide, SA

Exemplary Customer Service from Ines and King Adelaide.

published

We were having an ongoing problem with our Reo recliner sofa.
After a couple of technician’s visits the decision was made to replace the sofa..
Ines was absolutely more than helpful in resolving our issue.
Totally rapped with King. 5*

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
King Living
Elizabeth R.King Living
sita a.

sita a.Metropolitan Adelaide, SA

Great all-round service & product

published

Beautiful comfortable furniture & we were really happy with the service from both the in-store & delivery teams (def. worth the extra fee to have the couch set up) - after lots of research & showroom visits we definitely made the right choice!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAdelaide - Anzac highway
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1 comment
King Living
Elizabeth R.King Living
John L

John LSouthern and Hills, SA

Excellent Service, Excellent Product

published

Conveniently located showroom with good range of products well displayed.
Excellent service from sales lady with very pleasant personality & excellent product knowledge.
Delivery service was also excellent with good customer oriented attitude, arriving when advised & unpacking & assembling & taking away all packaging.
All in all a very pleasant experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKing Living SA, Adelaide
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1 comment
King Living
Elizabeth R.King Living
LeAnne

LeAnneMetropolitan Adelaide, SA

Total comfort

published

We were so happy with the service we received in store - our assistant was so helpful. The guys that delivered our new lounge were very professional, quick and efficient. Would recommend all with no problems

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAnzac highway adelaide
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1 comment
King Living
Elizabeth R.King Living

Fantastic Experience

published

I recently ordered a Plaza suite with the assistance from Nigel in your Adelaide showroom. Having such an extensive range Nigel was incredibly helpful & knowledgeable throughout the whole experience.
A very happy client!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAdelaide
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1 comment
King Living
Elizabeth R.King Living

Faultless service from beginning to end

published

Smooth ordering process at the showroom with a wide range of options and customisations. Exceptional product quality and the delivery service was easily the best I have experienced from any furniture company. Thank you!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAdelaide
See all answers
1 comment
King Living
Elizabeth R.King Living
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Paul

PaulMetropolitan Adelaide, SA

Good solid furniture

published

Lola was friendly and of great assistance in selection of a lounge suite and responsive to our needs. We received a good solid lounge suite of quality, delivered and assembled by an efficient team of handlers who removed all rubbish.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAnzac Highway, Keswick SA
See all answers
1 comment
King Living
Elizabeth R.King Living
Neil

NeilAdelaide

The sale ends when the goods are delivered not just paid for. Still waiting.

published
Shop LocationSA, Adelaide
1 comment
King Living
Elizabeth R.King Living
Troy L

Troy LMetropolitan Adelaide, SA

  • 2 reviews

First class service

published

We have purchased a couple of products from the King Living store in Adelaide, each time we have found all the staff to be very friendly and knowledgeable without being pushy salesman. Robbie has helped us each time and was more then helpful when we returned to the store to change the colour of our Seymour chair . Excellent quality furniture with designs ahead of any Australian competitor

Shop LocationSA, Adelaide
1 comment
King Living
Elizabeth R.King Living
Sheeky

SheekyAdelaide

  • 2 reviews

Beautiful Quality, Excellent Service

published

As a designer, I highly recommend King Living to my clients as I know I am recommending a grate brand, great design, great quality and great comfort. My client is really satisfied with her Concerto and finds it's a perfect fit for her lifestyle and space.Thank you King for another happy customer.

Shop LocationSA, Adelaide
Iremainanonymous

IremainanonymousMetropolitan Adelaide, SA

  • 5 reviews

Excellent Product, Excellent Service

published

This is our second Delta sofa, our first was purchased 19 years ago, and is still going strong. Excellent comfort and versatile design, and having had the 1st sofa for 19 years I can say that they are extremely sturdy and well built. We purchased during the recent sale and took delivery of our new sofa a couple of days ago. We received excellent service from Robbie at the Keswick store, and all the options were well explained. The sofa requires minimal assembly, and videos are available online to assist, however it was a straightforward process and we found we didn't need any assistance. Highly recommend!

Shop LocationSA, Adelaide
1 comment
King Living
Elizabeth R.King Living

Thanks for sharing your experience. We are delighted to hear that you are glad with the level of service by Robbie in our Keswick showroom. We hope you continue to enjoy your King furniture for many more years.

simkat

simkat

  • 2 reviews
  • 3 likes

Sofa bed with mesh wire base

published

Beware the structural guarantee on the sofa bed. This does not include the wire mesh the bed sits on. Mine broke away after only approximately 3 dozen uses and as a result damaged the cushions as they slid in under. This was not covered under the guarantee. No follow up with regards to possibility of repair for the cushions. Poor customer service.

Shop LocationSA, Adelaide
1 comment
King Living
Elizabeth R.King Living

Thank you for sharing your experience. We are sorry to hear about your disappointment. Could you please provide your details so we can look into this for you to King Living Customer Care [email protected]

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S A M

S A MAdelaide

  • 3 reviews

Service is appalling

published

I have to echo what fe2o3 wrote. I am in a infinite loop trying to get a lounge repaired that was damaged on delivery. It's been 6 months and I have yet to have the problem fixed. I have had staggered contact from King Living, having to wait weeks for replies to my emails. Very poor customer service.

Shop LocationSA, Adelaide
1 comment
King Living
King F.King Living

Hi Sam, we are sorry to hear about your experience. Please can you email [email protected] with more details so we can look into this for you.

Product Quality Queen

Product Quality QueenGreater Melbourne (Inner), VIC

  • 9 reviews

Reo Luxury

published
Shop LocationSA, Adelaide
1 comment
King Living
Harry B.King Living

Hi, thank you for your wonderful feedback! We are glad that Shelley was so helpful and ensured things went smoothly. We have noted your comments about our Melbourne installation team. We hope that you enjoy your new Reo sofas for years to come.

Poor delivery communications

published
Shop LocationSA, Adelaide
2 comments
King Living
Harry B.King Living

Hi, we are disappointed to read that you have had this experience. However we understand a representative is currently in touch with you and is working towards a solution.

Spud
Spud

Happy with the resolution. Staff in the Adelaide showroom were very helpful. Issue resolved satisfactorily .

Better quality to be found elsewhere at cheaper price

published
Shop LocationSA, Adelaide
1 comment
King Living
King F.King Living

Hi Sara, we are sorry to hear about your experience. Our Customer Service team are looking into this for you and will be in touch shortly to assist you.

Exceptional Service & Products

published

We are furnishing a whole new home and wanted to start with a couple of the most important pieces. The lounges are of outstanding quality and well designed structurally. The rugs are also made from premium materials and designed to last.
The staff are all incredibly friendly and helpful, however, the service from Lola was what made the experience so fantastic. She took as much time as needed to ensure we were completely happy with the design of the room. We can't wait to go back to work with Lola again to choose the rest of the pieces for our home.

Shop LocationSA, Adelaide
1 comment
King Living
Harry B.King Living

Hi Mike, thank you for sharing your experience with us. We are so pleased that Lola could give you such great service! We hope you enjoy your King Living pieces!

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