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Extremely happy.
We found the store and staff to be excellent.
Furniture has just arrived and in.
The delivery men were excellent. Jadd and Daniel called with the time ( which was perfect), they set everything up in a very chirpy manner.
The boys also went the extra mile in popping the old sofa in the garage for me which was absolutely appreciated by me.
Please thank them again.
1 comment
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VickySydney, NSW
I just got my outdoor furniture delivery by two lovely guys Dean and Ahmed
Dean and Ahmed delivered my new furniture
They were very polite and where happy to arrange my furniture as I pleased
They took all the rubbish away and cleaned up . Excellent service !!!!!!
Regards
Vicky
2 comments
Excellent
Elizabeth R.King Living
Hi Vicky, thank you so much for sharing the excellent delivery service provided by our team Dean and Ahmed. We're delighted to hear that they were polite and professional and most obliging in setting ... Read more
up your new furniture in a layout that would be perfect for your home. We're sure you've made an excellent choice and will love these new additions to your home!Similar opinion? Write a review on ieatwords.com.au!
JD BoyMetropolitan Adelaide, SA
- 2 reviews
Amazing sofas and great service
Robbie at the King Living store in Adelaide has been a fantastic help with our recent sofa/coffee table purchases. She has great ideas, is extremely patient and we've been very happy with the quality of the furniture we've purchased so far. We really appreciate the service - and thanks too to Santino for welcoming us and providing the hospitality!
1 comment
Elizabeth R.King Living
Hi, thank you for sharing the excellent service you've received from our Adelaide team member Robbie during your multiple purchases. We're so pleased to hear that you chose to return to King Living fo... Read more
r your most recent sofa and coffee table order, and that Robbie once again provided expert assistance and extensive product knowledge as she worked with you to select fantastic choices for your home. Thank you also for sharing the great welcoming service you received from Santino. We look forward to sharing your review with the team and thank you for again choosing King Living.
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Janice P.Metropolitan Adelaide, SA
Exemplary Customer Service from Ines and King Adelaide.
We were having an ongoing problem with our Reo recliner sofa.
After a couple of technician’s visits the decision was made to replace the sofa..
Ines was absolutely more than helpful in resolving our issue.
Totally rapped with King. 5*
1 comment
Elizabeth R.King Living
Hi Janice, thank you for sharing the fabulous assistance provided by our Service Technicians and customer service representative Ines. While we're so sorry to hear of the issues with your recliner, we... Read more
're pleased to hear our team were able to assess this for you and organised a replacement sofa. We're sure your new sofa will live up to your expectations and know you will love relaxing in the Reo Recliner's luxurious comfort once it arrives! We thank you for your understanding in allowing us to resolve this for you and look forward to sharing your feedback with our team.Similar opinion? Write a review on ieatwords.com.au!
sita a.Metropolitan Adelaide, SA
Great all-round service & product
Beautiful comfortable furniture & we were really happy with the service from both the in-store & delivery teams (def. worth the extra fee to have the couch set up) - after lots of research & showroom visits we definitely made the right choice!
1 comment
Elizabeth R.King Living
Hi Sita, thanks for sharing your fantastic review of your experience with King Living. We're so pleased to hear you received great service from the team in our Adelaide showroom, and that you enjoyed ... Read more
the stress-free process of our Deluxe Delivery service including full assembly and packaging removal. We're sure you will relaxing on your new sofa for many years, and thank you for choosing King Living!Similar opinion? Write a review on ieatwords.com.au!
John LSouthern and Hills, SA
Excellent Service, Excellent Product
Conveniently located showroom with good range of products well displayed.
Excellent service from sales lady with very pleasant personality & excellent product knowledge.
Delivery service was also excellent with good customer oriented attitude, arriving when advised & unpacking & assembling & taking away all packaging.
All in all a very pleasant experience.
1 comment
Elizabeth R.King Living
Hi John, thanks so much for sharing the wonderful experiences you had both in our Adelaide showroom during your purchase and also with your recent delivery. We're so pleased to hear that you received ... Read more
such excellent service during both of these experiences; the showroom team member being friendly and informative and the delivery team being polite, courteous and efficient. We are sure you will love your new furniture and thank you for choosing King Living.Similar opinion? Write a review on ieatwords.com.au!
LeAnneMetropolitan Adelaide, SA
Total comfort
We were so happy with the service we received in store - our assistant was so helpful. The guys that delivered our new lounge were very professional, quick and efficient. Would recommend all with no problems
1 comment
Elizabeth R.King Living
Hi LeAnne, thank you for sharing the wonderful service you received in our Adelaide showroom, and also during your recent delivery. We're so pleased to hear that both were faultless experiences. We ar... Read more
e sure you will love relaxing on your new sofa for many years, and thank you for choosing King Living.Similar opinion? Write a review on ieatwords.com.au!
Fantastic Experience
I recently ordered a Plaza suite with the assistance from Nigel in your Adelaide showroom. Having such an extensive range Nigel was incredibly helpful & knowledgeable throughout the whole experience.
A very happy client!
1 comment
Elizabeth R.King Living
Hi Kevin,
Thanks so much for sharing the fantastic service you received from our Adelaide team member Nigel. Nigel is a very valued member of our team, and we're so glad to hear he offered such thorou... Read more
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Faultless service from beginning to end
Smooth ordering process at the showroom with a wide range of options and customisations. Exceptional product quality and the delivery service was easily the best I have experienced from any furniture company. Thank you!
1 comment
Elizabeth R.King Living
Thank you for sharing your exceptional King Living experience. We as so pleased to hear that you appreciate the quality and flexible customisation options of King Living product. We are also delight... Read more
ed to hear that you had a smooth and seamless experience from the Adelaide Showroom to the Delivery of your lovely new furniture. We look forward to sharing your lovely comments with the Teams.Similar opinion? Write a review on ieatwords.com.au!
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PaulMetropolitan Adelaide, SA
Good solid furniture
Lola was friendly and of great assistance in selection of a lounge suite and responsive to our needs. We received a good solid lounge suite of quality, delivered and assembled by an efficient team of handlers who removed all rubbish.
1 comment
Elizabeth R.King Living
Hi Paul, thank you so much for your fabulous review for Lola at our Adelaide Showroom, also how delighted you are with your new sofa quality and the delivery experience. It is great to hear how Lola ... Read more
was friendly and helpful in guiding you through the selection options, and that the delivery team ensured a perfect and tidy installation of you new King Living furniture. We will pass on your lovely comments, and we hope you enjoy your new sofa for many years.Similar opinion? Write a review on ieatwords.com.au!
NeilAdelaide
The sale ends when the goods are delivered not just paid for. Still waiting.
We have a number of items from King Living and have in the main found them good. We recently purchased a bed.
As with many feedbacks the sales staff were great and there is no complaint in the lead up to sale.. However delivery, which is to me almost the final part of the sale was extremely poor. Initial delivery date moved delayed (not unusual and a text advising some weeks before was received). Second delivery date arranged and close to end of agreed delivery time window I rang and was assured on the truck and being delivered. Rang again 2 h...Read more
1 comment
Elizabeth R.King Living
Hi Neil, we are sorry to hear that you are experiencing issues with your delivery. At King Living we are committed to our Customer Care and satisfaction, and we would like to look into this further. W... Read more
e are currently investigating your delivery with our Showroom and Despatch team to resolve as soon as possible.Similar opinion? Write a review on ieatwords.com.au!
Troy LMetropolitan Adelaide, SA
- 2 reviews
First class service
We have purchased a couple of products from the King Living store in Adelaide, each time we have found all the staff to be very friendly and knowledgeable without being pushy salesman. Robbie has helped us each time and was more then helpful when we returned to the store to change the colour of our Seymour chair . Excellent quality furniture with designs ahead of any Australian competitor
1 comment
Elizabeth R.King Living
Hi Troy, thank you for sharing your experience at our Adelaide Showroom. We are glad to hear that you received helpful and professional service Robbie. We will pass on your lovely comments and we ho... Read more
pe you enjoy your King Living furniture for many years.Similar opinion? Write a review on ieatwords.com.au!
SheekyAdelaide
- 2 reviews
- SA, Adelaide
- Verified customer
Beautiful Quality, Excellent Service
As a designer, I highly recommend King Living to my clients as I know I am recommending a grate brand, great design, great quality and great comfort. My client is really satisfied with her Concerto and finds it's a perfect fit for her lifestyle and space.Thank you King for another happy customer.
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IremainanonymousMetropolitan Adelaide, SA
- 5 reviews
Excellent Product, Excellent Service
This is our second Delta sofa, our first was purchased 19 years ago, and is still going strong. Excellent comfort and versatile design, and having had the 1st sofa for 19 years I can say that they are extremely sturdy and well built. We purchased during the recent sale and took delivery of our new sofa a couple of days ago. We received excellent service from Robbie at the Keswick store, and all the options were well explained. The sofa requires minimal assembly, and videos are available online to assist, however it was a straightforward process and we found we didn't need any assistance. Highly recommend!
1 comment
Elizabeth R.King Living
Thanks for sharing your experience. We are delighted to hear that you are glad with the level of service by Robbie in our Keswick showroom. We hope you continue to enjoy your King furniture for many more years.
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simkat
- 2 reviews
- 3 likes
- SA, Adelaide
- Verified customer
Sofa bed with mesh wire base
Beware the structural guarantee on the sofa bed. This does not include the wire mesh the bed sits on. Mine broke away after only approximately 3 dozen uses and as a result damaged the cushions as they slid in under. This was not covered under the guarantee. No follow up with regards to possibility of repair for the cushions. Poor customer service.
1 comment
Elizabeth R.King Living
Thank you for sharing your experience. We are sorry to hear about your disappointment. Could you please provide your details so we can look into this for you to King Living Customer Care [email protected]
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S A MAdelaide
- 3 reviews
Service is appalling
I have to echo what fe2o3 wrote. I am in a infinite loop trying to get a lounge repaired that was damaged on delivery. It's been 6 months and I have yet to have the problem fixed. I have had staggered contact from King Living, having to wait weeks for replies to my emails. Very poor customer service.
1 comment
King F.King Living
Hi Sam, we are sorry to hear about your experience. Please can you email [email protected] with more details so we can look into this for you.
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Product Quality QueenGreater Melbourne (Inner), VIC
- 9 reviews
Reo Luxury
We took ownership of our Reo 2 x 2.5 seater leather lounges last month. The customer service from Shelley in the Adelaide store was superb. She made herself available right throughout the process even though we had purchased our lounges for Melbourne. We had some problems with installation but Shelley sorted them out. The installation team in Melbourne were not up to the standard that Shelley had provided.
But she organised Michael to come around and deal with our concerns relating to a couple of marks on the leather. He showed us how t...Read more
o clean the leather which is something that we really appreciated. My feedback to King is that one pack of leather cleaning products should come with the lounges. Albeit we got a free pack post delivery because of the marks on our lounges. in terms of the comfort and quality we are very happy. We chose King because of the steel frame and option of higher legs. My partner is 6’4” and he needed a solid lounge that he could collapse in. I’m glad we didn’t get the 3 seater as our room wouldn’t have handled that size. The 2.5 seater is definitely big enough for him to lie down in. The seating comfort is fantastic. My advice is to measure your room carefully before selecting. We chose a premium leather option and look forward to our grandchildren growing up with this investment. The other piece of advice is to buy the side tables on the arms and definitely the light that fits in the smart pocket. This is great.1 comment
Harry B.King Living
Hi, thank you for your wonderful feedback! We are glad that Shelley was so helpful and ensured things went smoothly. We have noted your comments about our Melbourne installation team. We hope that you enjoy your new Reo sofas for years to come.
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- SA, Adelaide
- Verified customer
Poor delivery communications
Purchased couches x 2 on the 29 Dec 17 from the Adelaide showroom. Delivery date eta Mon 05 March
Received a txt on the 1 March 18 confirming delivery for the 9 March 18, between the times of 0730 & 1130,I took time off work.
I rang the ADELAIDE showroom on the night of the 8 March, confirmed delivery and paid remaining balance.
I stayed home and rang the Adelaide showroom @ 1140 to check on delivery time. Was informed that furniture was not going to be delivered until Wednesday next week. To say I was very unhappy would be an understate...Read more
2 comments
Harry B.King Living
Hi, we are disappointed to read that you have had this experience. However we understand a representative is currently in touch with you and is working towards a solution.
Happy with the resolution. Staff in the Adelaide showroom were very helpful. Issue resolved satisfactorily .
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Better quality to be found elsewhere at cheaper price
1/ Service at Adelaide store : I did not look like a typical buyer on the day of purchase and I feel like the staff ignored me and were slow to react to my cues for assistance. The staff here came across as snobbish. I imagine my service would have been nicer had I dressed better.
2/ Quality of product: Had tub chair for approx 4 months when the steel stem broke off the base. Upon closer inspection, the stem is quite thin which resulted in this engineering fault. For a chair selling at $1800 +, one would expect integral structural design of...Read more
the highest category. I also did notice some fabric loose which also left me disappointed. I have submitted a warranty claim on this chair but even if it is replaced, I will no longer use it as its design is permanently flawed. It will most likely become a viewing/decorating piece - hence, as part of my warranty I will be requesting King Furniture offer me an upgrade to change to a fabric/color more suited for the room I will be moving it to. If this chair retailed at a cheaper price, I would be more forgiving with this review. Considering I have purchased furniture from high end to low end retailers, I would say my opinion of King Living is that better quality can be found at a cheaper price. For future purchases I would not be a returning customer.1 comment
King F.King Living
Hi Sara, we are sorry to hear about your experience. Our Customer Service team are looking into this for you and will be in touch shortly to assist you.
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Exceptional Service & Products
We are furnishing a whole new home and wanted to start with a couple of the most important pieces. The lounges are of outstanding quality and well designed structurally. The rugs are also made from premium materials and designed to last.
The staff are all incredibly friendly and helpful, however, the service from Lola was what made the experience so fantastic. She took as much time as needed to ensure we were completely happy with the design of the room. We can't wait to go back to work with Lola again to choose the rest of the pieces for our home.
1 comment
Harry B.King Living
Hi Mike, thank you for sharing your experience with us. We are so pleased that Lola could give you such great service! We hope you enjoy your King Living pieces!
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Elizabeth R.King Living
Hi Fiona,
e of your recent delivery. It's fantastic that our delivery team Jadd and Daniel were efficient and courteous, calling ahead, expertly setting up your new furniture and assisting in moving your existing sofa into your garage. We look forward to sharing your review with our team and we hope you love your new furniture!Thanks so much for sharing your great experience with King Living! We're so pleased to hear that you had such a wonderful experience in our Adelaide showroom which was matched by the servic... Read more