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Kogan Series 8 MU8010 (49")
Within a week of having this TV, I knew it wasnt gonna be my friend. This model is the DUMBEST so called Smart TV on the market. I've had endless problems with the functions and settings that should be USER FRIENDLY considering it is a SMART TV. I've not been able to find any aftersale help nor technical support from Kogan or online. Because I gave away my Changhong TV, Ive had to put up with this useless Kogan crap that has been a nothing but total pain in the neck. Ive had to hook up my Smart Samsung Bluray Player so I can watch Netflix uni...
Read morentrupted cause the app installed on the TV doesnt always work, plus the TV shuts down every day, sometimes up to 5 times a day. The wifi turns off randomly, but Netflix, Youtube and Freeview randomly fail to work even when the wifi is showing connected. I have to factory reset every other day to get the apps to work. The ports are rediculous and not standard ease of use without having to go out and buy connectors and converter boxes.. It is CRAP!!! I actually say regularly out loud "I HATE MY TV" The sound plugs into the headphone port via 3.5 Jack. No optical port.Purchased in September 2018 at Kogan.com for $549.
- 12 reviews
- 6 likes
(EDITED: 4/09/19 From 4 stars to 1 star. TV broke down almost exactly a year after the purchase date.
Kogan were pretty good with a refund/replacement. But, because the TV broke down I must give 1 star only.)
I echo most of the complaints on the page about this TV.
The biggest problem was not being able to watch YouTube properly.
The TV sometimes freezes at the start of YouTube ads.
I managed to solve the problem by inputting an adblock DNS on my router.
I can confirm the speakers crackling at the start of a video but the crackling goes away pretty fast....
Read more I noticed the customer support were not at all informed of the products they are selling. Kogan's support told me (multiple times) that there's an OFF switch on the TV itself. Thorough inspection of the TV proved this false. I informed them about this multiple times, but they ignored it. You can check for yourself and see if the model KALED49MU8010SZA has an OFF switch on the TV itself. Kogan's customer support do not read emails in their entirety. I sent them an email telling them that I have managed to solve a problem with the TV, but now I wanted warranty information. They responded "That's great that you have managed to solve the problem with the TV" but they did not respond to the warranty question. Being fair, they did respond to the question when I brought it up again. In short; I do not completely regret the purchase, but I would only recommend this TV to someone who has a reasonable level of tech skills to solve the problems that the TV comes with. I gave the TV 3 stars because I only paid (including delivery) $575.79 for it. I went into a local store and looked at a 49" Panasonic and it's price tag was around $1500 and it didn't even have Smart TV. Price matters and for that reason I will shop at Kogan again. 11/11/18 Edited: I added 1 star to the review. After some period of time the TV stopped having the problem of freezing on YouTube. Which is great. I don't know why after some months the TV started to work properly...
Hi, thank you for letting us know about your experience.
We are sorry that you are disappointed with the product you ordered from us. Our buying team works hard to provide the best quality products a...
Read moret the best prices for our customers and we stand by them.
Hello Ross x.
The issue has been resolved and I'm very happy with how Kogan handled it.
Questions & Answers
Kogan sent me a link to open a file, not able to open. The reason I cannot view the programs when pressing the Red, Green, Yellow and blue buttons. This FREEVIEW is live streaming and TV catch-up service build directly into the TV's DTV service. Unable to do!
The link I was sent is: https://www.kogan.com/media/files/support_files/KALED49MU8010SZA/MstarUpgrade.bin.
I presume this is the current/updated file. This is the second time it is not downloading. I will appreciate your help. Need my TV during these Covid-19 times.
I have been trying to run the OAD Scan on my TV message comes up "OAD is not available " How can I get my TV firmware updated. The buttons on my remote doesn't interface eg. I VIEW on ABC.
How can I add Binge TV & Stan TV APPS
Get an answer from our members and Kogan representatives
Details
| Category | 4K Ultra HD TVs |
|---|---|
| Screen Size | 49" |
| Screen Type | LED/LCD |
| Type of TV | Smart TV |
| Wireless Options | Wi-Fi |
| Refresh Rate | 50/60Hz |
| Wall Mountable | Yes |
| Operating System | Linux |
| Manufacturer Warranty | 1 year(s) |
- MPN: KALED49MU8010SZA
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Hi Yoni, thank you for letting us know about your experience.
We are sorry that you are disappointed with the product you ordered from us. Our buying team works hard to provide the best quality produ...
Read morects at the best prices for our customers and we stand by them.