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5 questions from our users
Parker09asked
It keeps saying “main power switch on the back of the roboking is turned off, please turn the switch on". It is on. And I’ve tried switching it off and back on. I’ve tried cleaning all sensors and tried turning the home base off and on. Still no luck. Anyone had this issue and know of a fix?
Marjolein I.asked
The right brush is stuck-it won’t rotate anymore. Removed all debris around it but it looks like it is either stuck at the brush itself which prents rotating or on the right side of the large brush which are connected. How can i have a look inside to see where the problem is? We do have long hair cats so i assume the hairs are causing this. Thanks for the help. Marjolein
No answers
Gscataasked
Stupid piece of crap says switch on back of roboking is turned off???? How its on and the charger is on and there is power lighting up the display on the vacuum...
Any ideas LG??
Want to build fantastic customer relations... I bought it on the 15/03/15... This stopped working about a month or two ago... After we finally found it hidden under a bed 3 months later.
Would you like to replace?
1 answer
There is by pass circuit that allows it to communicate when the main switch is turned off but it is on the charger, this helps to let you know that somebody has turned it off and not that it is simply disobedient or lazy and refusing to work. Just follow it's voice instruction, turn it on and the planet will again return to its stable rotational orbit.
...."This stopped working about a month or two ago... After we finally found it hidden under a bed 3 months later. Would you like to replace?"
I probably wouldn't have publicly admitted to the fact it took 3 months to find it in your own home, the fact it stopped working after you found it raises the question was it simply hiding in fear from you? did you beat it after you found it hiding and accidentally kill it? or did it just wither and die from lack of respect and care?
I shan't think that they "would like to replace it" after 2.5 years and out of warranty but if you take it back to the shop cradling it carefully in your arms and tell the shop assistant while brushing away a tear and through sobs that it has died, can you help? You never know your luck.
Regards
Mick
Gyan Rorisonasked
My roboking keeps saying "main power switch on the back of the roboking is turned off, please turn the switch on"
It is turned on i have tried many things to get it to stop saying it but it just keeps going. What can i do?
1 answer
Have you turned the switch to on. On the LG docking station? Or try to update the firmware via the usb port. http://www.smartrobotcleaners.com/hom-bot-roboking.html
Lorasked
Hi,
Does the virtual wall come with the Roboking vacuum, or it an additional extra?
If an extra, how much does it cost?
Thks
Lorraine
1 answer
Hi, Lorraine, The LG Rooking Doesn't use Virtual walls. It has a Myspace option which is there version to Virtual walls, this allows you to map out an area before cleaning so you can tell it areas not to clean. Problem is it doesn't save your settings so you have to do this again and again before every clean. So its a pretty useless option. Thanks Brian
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