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5 questions from our users
annieinegyptasked
I am based in Salisbury, Qld currently with Optus. Optus are unable to provide any acceptable broadband speed due to congestion (acknowledged by them). I am very close to my local exchange. Optus has no intention of upgrading the exchange and NBN is nowhere near. Are slow speeds going to replicated with Lizzy?
1 answer
Michael B.Lizzy
Hi Annie,
We connect customers in your area via the Telstra network.
We've no reports of Telstra congestion at the Salisbury exchange.
Telstra have no plans to upgrade the Salisbury exchange which suggests there is no congestion.
This is no guarantee, Telstra are coy about which of their exchanges are congested.
Genieasked
I am around 950m direct line from Hornsby Exchange, same landline number since 1997 has been an "in-contact" service since (about) 2010. All online checks show "Yes ADSL2+ is available at your address". However, in past 2 weeks to ISPs have stuffed me around (badly) each call-centre person stating "Line incompatible with ADSL2+" or "Churning (of line rental) rejected". Tally is 20+ hours on call to ISPs.
I am now wondering if the scenario is that there are no ADSL2+ ports available at Hornsby Exchange, NSW??
Value your help, suggestions and expert knowledge.
4 answers
You don't mention Telstra in your message. If you are prepared to use their products I know they are more responsive to fixing problems. We also have had a problem like this when we shifted our factory location. It took 12 weeks and a change of phone number to relocate a service from about 2k's away from the exchange to a location about 100 meters away. ISP's will quote 2-4 weeks for establishing a new ADSL connection that Telstra can fix in 24 hours. Also try Lizzy (maybe AOL in Sydney). They worked tirelessly for me.
Michael B.Lizzy
Hi Genie,
Line qualifications show there are plenty of ports in Hornsby.
I don't think it's an issue of a lack of ports.
"Incompatible with ADSL2+", whose your phone service with?
It might be your phone service is not on the Telstra network?
Is it a plain vanilla phone service or does it have some special features enabled?
It's not ISDN is it?
Reply to Lizzy Official,
Yes line is with TLS and (as mentioned) in my question it's been as 'In-Contact" service since around 2010 - still with TLS as they mail me periodically "Do you wish to retain your In-Service designation on landline number
Yodaasked
Hi!
I am with Telstra on a homeline+ADSL bundle with 200GB of data per month.
Address is LLOYD Ave, Hunters Hill NSW 2110.
What can you offer me to induce me to change over to you?
1 answer
Michael B.Lizzy
Hi Yoda,
Can you flick your home phone number to us at [email protected]?
Based on the phone number we can do a service qualification to answer your question.
Regards
Lizzy
Mikeasked
Hi! I am currently located in Wattlegrove in Sydney. What speeds could I be expecting from your adsl2+ plan?
1 answer
Michael B.Lizzy
Hi Mike,
To give you a decent answer we either need your home phone number or your street address.
You can let us know your specific details if you like at
The reason we need to know your specific location is that the Holsworthy exchange area is oddly shaped with the exchange up in the north
with long cable lengths to many of the premises it serves.
The longer the cable length, the more copper ADSL has to push, the slower the service.
Within 1km of the exchange you'll get in the high teens.
Beyond 2.6km cable length from the exchange you'll get less than 8Mbps.
yankee demonasked
I am moving to a location in Small St Hampton VIC which has a phone line but I believe not currently connected. How do I get an active phone line and what will that cost? Can Lizzy help me with that? Do I need to arrange with Telstra and pay a fee for a Telstra number - cost? Finally, is NBN available in Hampton? It seems to be rolled out wherever there is a new apartment complex being built, but not to the general neighborhood? Hope someone can give me a few answers. Thanks. Graeme
2 answers
Michael B.Lizzy
Hi Yankee Demon,
You're right, NBN is currently only available in new apartments in Hampton.
ADSL2+ is available, Small St isn't far from the exchange so the speed should be very good.
Are you considering unlimited ADSL2+?
Yes, you will need an active phone line.
If your line had dial tone currently then we can arrange activation for $69 once off else you would need to get Telstra to do it.
I am still with Lizzy and still happy with them.
I am moving in the next few weeks and checked out the new address and expect to be connected 2 weeks after I have a definite moving in time...so I am planning the move to be timed in order that the internet will be on when I get into the new flat.
Lizzy are still maintinaing their high service level to me (in my opinion).
Good luck with connection...I can't even imagine living without the internet now, I am completely dependent on it!
As for NBN...seems klind of delayed about everywhere.
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