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GaryAdelaide
- Verified customer
Vey Impressed with the quality of workmanship
My new home is now complete, I have very impressed with the building process and quality of workmanship.
Longridge communicated with me at every stage and offer suggestions and solutions during the build. Very helpful staff from the initial planning to selection of materials and colour schemes. All the tradesman were very friendly and helpful. Hand Over was easy and the house was cleaned. I have been in my house 3 months and have had no problems at all.
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lisaanddavidAdelaide
- Verified customer
Appaling
If you want your house built this century, I strongly recommend you choose another builder. I have lost count of the amount of times we have had promised deadlines pushed back for various reasons. The sheer incompetence of the office staff is bewildering..documents that personally get handed in multiple times can't be found, incorrect pricing on contracts, products listed in contracts that were never discussed & a complete disconnect between the sales consultant & anyone else handling the build paperwork not to mention the non-existant communication from the office to the client regarding the property.
For the money you pay, I would have expected some level of communication and service.
1 comment
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- Verified customer
Extremely poor service once contract was signed...
Our sales person was excellent and based on his attentive service we signed up with Longridge. As per many of the other poor reviews on here, post signing the contract there was delay after delay after delay. The pre-build took forever and then the actual build took double the time they had promised. They were disorganised, the project manager was never on site, etc, etc. We were instructing carpenters and trades what to do. I was the project manager half the time. Our actual build took almost 12 months and was only meant to be 4-6months. Then...Read more
they would not hand-over unless we paid the final $ owing and we listed the defects on the hand-over contract. Now over 6 months have past and the defects have still not been fixed. Our frustration with Longridge has boiled over and forced me to write my first ever online review. On top of all this - we find out 3 months ago they built on our neighbour's land....so now we have to try to remedy this as well as getting them to finish the defects on our house. We have called and email and called and emailed with little or no response. I honestly do not know how they stay in business.Similar opinion? Write a review on ieatwords.com.au!
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sheila47Adelaide
- 2 reviews
- 8 likes
Communication problems
I intend to write an ongoing review of this our first ever new build so watch this space.
We had a good start with our sales person, easy to talk to - seemingly all was going well, selections complete, Council application all came through in good time. According to N., all was in order and running on time. His time frame indicated that the build would start in January. But from then on there was a 6-7 week where we were just dropped, left in the dark. No one called to tell us what next, how the process was going and we did not have ju...Read more
st one person to relate to. Various ones at the Longridge office passed us from one to another resulting in confusion. Eventually we were introduced to another person who would assist us, R. Some of the N instructions were not forwarded on to R and we had to re hash some matters. Another time frame for the build was impressed on us... possilbly 2-3 months later than we had been told by N.due to delays caused by? This new time frame is possibly now going be over well 12 month period from beginning to end. Longridge had said the build would be under 12 months. Miscommunications within the company are now causing a delays. Update will follow....3 comments
Ongoing problems with communications. Two new dates for completion. Longridge boast in their advertising that they understand the emotional a financial commitment to building a new house and liase w... Read more
ith their clients through the whole build process. It is not true! From signing the contract we are now looking at a 16month build and might we add there was a smooth quick Council application granted! So what goes wrong here?We felt so frustrated with the Longridge Building company. Communication problems continued to the end. Unprofessional, abusive, angry and with many staff changes. Phone calls would not be answered, p... Read more
assing from one to another. Our supervisor had 39 other houses so he often could not follow up either. We could not get a meeting with management. We have however a nice house, we believe it is well built and we are nicely settled.As I read through the reviews it appears perhaps that Longridge goes up and down in stars. 2015 was definately a bad year by other accounts. Wonder if HiA had a bearing on this.???. in a democracy w... Read more
e should get feedback of what our complaints do in actual fact. Londgridge never did reply to any of these complaints.. it would really help everyone concerned to have communication!! We have been in our Longridge house for 3years now.. it is in fact a good house. Excellent insulation along with the aireated concrete panels. We cannot hear each other call when we are in the furthest opposite rooms.Similar opinion? Write a review on ieatwords.com.au!
Professional, flexible, quality builders
We were very impressed with the high quality of workmanship throughout our build. The supervisors communicated with us regularly and made us feel included in the process. From the start of design planning Longridge were flexible and accommodating to our requests. The build happened seamlessly, within budget and timeframes. We will use them again and highly recommend them to others!
Quality trades, professional service,
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marcadelaide
Happy Customers
Building a previous house we had nothing but problems and time delays. When we decided to build again we heard good reports about Long ridge Homes. We received excellent customer service and advice from start to beyond finish and we made many modifications to our design that Long ridge were happy to accommodate. Our building supervisor was very organised and efficient and kept us updated at all times via phone calls and a web site, resulting in us knowing exactly what stage the construction was at and what was booked in next.
We even moved ...Read more
in ahead of schedule. We are very happy with the quality of the construction and the high quality fixtures and fittings. To ensure we could get polished concrete floors Longridge were happy to work with Arrunga Flooring during the pouring of the slab and at various stages nearing completion of the build. Considering we adapted the design by adding sliding doors, different windows in all bedrooms, an alfresco entertaining area under the main roof and many other changes, the construction ran smoothly and without any problems, the complete opposite to the last house we built. The home is everything we were after. Light, large bedrooms, very comfortable in all weather conditions, quality fixtures and fittingsSimilar opinion? Write a review on ieatwords.com.au!
Peter McMahonBrighton
- 2 reviews
- 1 like
A Great Stress Free Experience
We went to look at the Longridge show home at Blackwood on several occasions before deciding on who we where going to build with. [name removed] was always very helpful and answered our questions (if he didn't have the answer he would always get back to us) Many of the sales consultants with other companies we dealt with while exploring our options were very 'pushy' and even quite intimidating. [name removed] never put any pressure on us, but at the same was interested in helping us. He has good product knowledge and although we had been told...Read more
by other sales agents it would be hard to find what we were looking for to fit our block, [name removed] immediately showed us the perfect house that he assured us would fit, and which we have gone ahead and built. [name removed] our first supervisor who set up a website so we could get an idea of where our build was at, was really great. [name removed] took over from Jeremy when he left and he was also excellent. The house took approximately 26 weeks to build, we are extremely happy with the end result. Longridge have a high quality finish, which many other companies expect you to pay more for. Overall we are very happy and my Sister has just signed to build with Longridge after seeing our home. No issues at all, good value for money and quality finish. Council approval took ages, but this was no fault of LongridgeSimilar opinion? Write a review on ieatwords.com.au!
PeterAdelaide
Our new home
We were very impressed with the features of their display homes, even though ours was not on display. We had very good service from all of the staff including [name removed] who gave us support and help as we needed it and were always available to answer the many questions we had. We love our new house its airy and full of light. The build process was fine but was hampered by a couple of supervisor changes. Supervisor was good, but had a lot on his plate. Came in on time.
Already stated, house is energy efficient, has lovely clean lines
Had an en-suite roof leak during the build, as its hard to look into a flat roof, hope all has been fixed. Tiler did a very average job and some rectification was required
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Pusheela JummunAdelaide
Outstanding end product! Building our home without hassle.
From the day we stepped in Longridge's display home, to the day we received our keys to our new home, we have had no trouble or stress about building, which most people dread. The sales consultant, [name removed] has been very helpful throughout the process assisting us in every step. He has done his best to meet our needs in the design of the house. Selection process was very easy and the standard of the end product is of high quality. We have had no troubles at all throughout the construction stage and we were able to move into our new home 2 months before the contactual completion date.
Finish of High quality, good service, reliable, finished before contractual date, high standard products.
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D&Kadelaide
Great experience - love our new extension and would recommend to family and friends
We did a large extension with Longridge. We were very impressed with the design. We had been through the design process with 2 other builders who were unable to deliver what we required, however Longridge came up with a smart, simple design that works well for our family. The contract process was thorough and transparent and the extension was delivered on time (6 month build for 250m extension) and more importantly on budget. The building process was relatively smooth and any issues were promptly attended to by our supervisor. We moved into our new home 6 months ago and love it! My business partner has also chosen to build with Longridge based on our experience.
Design and quality for competitive price
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RKKMetropolitan Adelaide, SA
- 4 reviews
- 8 likes
Glad we Cancelled the contract with this one!!!
Cancelled the contract with this builder even before going on site. From the date of signing and till almost about 6 months, we got to no where and there was so many problems.
Now because of this, we have lost our home and having to sell our land.
Even after cancelling, they have not even given us our Building engineers report, 6 star energy rating report and receipt for what we've paid! Thank you Longridge Homes!
The one's we came accross are [names removed] being efficient on their work
Misleading, cunning, mistakes
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gilesAU
very happy with our new home
have just moved in and love the finished product. we had difficult council zoning and delays negotiating design with council, but have managed to get a great result. Longridge were flexible with design and came up with something that suited council and works really well for us. we have ended up a bit over budget, but through our choices not building overruns.
construction took 9mths for a pretty big (360m2), complicated house which we thought was good. our supervisor was a bit blunt, but talked to us regularly and seemed to have the tradesme...Read more
n organised. we are happy with the end quality and have had lots of compliments on the home their design work for our block was very good - we have got lots of natural light and airflow, like we wanted approvals took a long time, but not really the builders fault. we haven't found any faults yet, but have just moved inSimilar opinion? Write a review on ieatwords.com.au!
markjanAU
dream to nightmare thanks to longridge
Built with them six years ago and still battling with them. We have had nothing but trouble trying to get major never mind the minor things fixed. Wrong products used in expansion joints so paint doesnt stick,leaks in ceiling from balcony,leaks in windows,render on roof,downpipes over windows,cracks in blueboard,poor outside finish and now sagging bulkhead over front porch.they just keep passing the blame onto someone else hoping you will go away.convenient loss of files so you have to start all over again.
the look,thats why we picked it
worst finish i have ever seen and no one to fix it
1 comment
build with anyone but this one.
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Terrible
Where do i start..Now at the 25 month since signing stage and still not finished. The initial approvals took forever. Weeks between trades doing work, then turning up for a day and disappearing for weeks again. Getting near the end now and what a shoddy job they've done. Man-hole has mysteriously been put in a bedroom for some unknown reason!! The hebel above the sliding doors looks like its been cut by a three year old using blunt scissors, the exterior paint job is ordinary, the joints between the hebel look shocking, they couldn't even fo...Read more
llow the schedule and install the correct kitchen cupboards..Basically they make it up as they go along. A terrible experience, never again. Go with someone else and save yourself the hassle. I dont even care about this house anymore. Design and overall look Delays delays delays...shoddy workmanshipSimilar opinion? Write a review on ieatwords.com.au!
Excellent
So far I am happy to report that building with Longridge Homes has been an excellent experience. Our site supervisor has kept us constantly updated, and meets us on site regularly. At our first site meeting (pre-slab) he outlined the proposed construction schedule - and has been sticking to it! The tradespeople so far have been professional, with an excellent attention to detail. We've been on site for 3 months and everything is going to the plan which our site supervisor gave initially. 5 months total build time - very impressive for suc...Read more
h a large single-storey house. Clearly they have addressed many of the problems referred to in some of the older reviews. Excellent use of space and light, modern design, fitted on block well. There could have been more communication from their office during the pre-construction process.Similar opinion? Write a review on ieatwords.com.au!
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Bad
They make themselves out to be a boutique builder, but they are nothing more than a large scale project builder with questionable workmanship. Pay more and go with Medallion if you want quality.
Helpful sales staff, good looking product
Be very wary of this builder! They are very slow to build with numerous delays and wait times for tradesmen. Do not expect them to build you a house from slab to handover in under a year. Also, check everything before handover and double check at handover as that is the only time that defects will be acknowledged and action taken to fix it. There is no 3 month check so if you have any problems with workmanship after this time, it will likely not get fixed as they do not care once they have final payment.
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Terrible
With only one supervisor to cover all of Adelaide, it is no surprise that the build process is extremely slow. We've experienced an average wait of at least 3 to 4 weeks between trades, and have waited as long as 6 and 8 weeks on several occasions. This works out to over 12 months of construction, not to mention the extensive delays on their behalf before construction(not including building approvals), stretching this project out to over 2 years. The sales staff said that the build process is very fast and we would be in our house within 14 mon...Read more
ths from initial sign up. They are still giving this estimate today, even though we are one of many of their clients in this situation. It's extremely frustrating to see other builders building similar houses from start to finish in the time where only a few minor jobs have been done to our house. The build time written in the contract means nothing, as they can, and will take as long as they need without providing any explanation or notice. Talking to management about the situation is a waste of time, "I understand your situation, and how difficult it is, we are doing everything we can to get your house finished. It's in everyones best interest". But they really don't care. Workman ship is poor, and is less than what you would expect from a budget builder. If you want a quality house, factor in how much money you will loose while you wait for Longridge to build your house, and spend that bit extra and go with a better builder. Longridge have cost us tens of thousands of dollars in extra rent, interest and so on while we wait. Never again. Great looking product Building houses seems to be something that Longridge do in their spare time.Similar opinion? Write a review on ieatwords.com.au!
poytaAU
Terrible
Biggest mistake building with Longridge - have had issues right from the start - could write a book on the problems we had during construction - biggest problem is getting in touch with someone from Longridge. They handed it over ( after a much longer than expected build time ) with the promise that only a few more things to be done and of course I never saw them again once I handed over the money. Now the house is leaking water when it rains but they are impossible to contact - no one is available, always busy, always promise to call you back but never do - I'm surprised these people still have a builders license and are still in business.
Interesting designs - unique look, quite a good price too.
Where do I start?
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Terrible
I cannot stress this any more...dont go with this "builder"
Poor customer service
Poor result
let me think about that
Don't go with this builder! most stressful time of my life! Poor construction. 6 months ago I took handover and still yet to be finished. More issues turn up constantly.
Longridge is not reputable except in their own world!
Not high quality builders...they are dreaming while I have nightmares.
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Terrible
"You'll be in your house in about 12 to 14 months from when you sign up." "Our construction times are extremely quick because we use hebel." "We generally build these types of houses in six to seven months." "Construction will start in about six months, depending on how long council approval takes."
Oh look, a flying pig!.
Longridge are joke. Our entire approval process took one month, yet here we are seventeen months after sign up, with the exterior work now at a stage where work can start inside. On average there is about 2 to 3 weeks...Read more
wait between trades doing their job, and even then they cant get it right. Our decision to build with Longridge has been our biggest disappointment, and most costly mistake. Nice looking houses Their process is so slow it's patheticSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
ElizaBasked
Is anyone building with Sarah Homes at present and experiencing communication issues?
1 answer
LGroupLongridge Homes
Hi Eliza, please contact us so that we can understand your circumstances and make suitable arrangements. You can contact us directly on 8301 8333 or [email protected]
AMJasked
Is the business in 2016 different to the experiences had as far back as 2011?
3 answers
From the majority of the reviews written in the last 18 months Longridge seem to have staff problems, and do not know how to relate to the customer. There does seem to be a change in recent times.
No the buisness has bot changed
12 minths after handover we are still waiti g for faults to be rectified
They straight out lie
I have email proof to verify their lies
They over charge
They blame their suppliers for there issues
The final produft is average to say the least
Doors dont close
Doors wont lock
Walls are cracking already
Salesmen lie
Site supervisors are incompetant
Absolutely disgusting
We are now in talks with consumer affairs and today tonight regarding our ongoing issuse.
Happy to join you guys if you’re ever reporting to anyone. The consultant literally lied to us in an email saying they would alter the pricing in the contract after we signed and it actually went back up. That got us stuck because we didnt know that the contract would overwrite what he promised he would do. Disgusting.
mizzzyaasked
Is there anyone building house with Longbridge currently? Since signing contract, we've been waited for 10 months and still waiting for things finalised...we've paid $7000 to them last year, we can't switch to other builders....
3 answers
Just wondering how you went with your Longridge build? It seems you got stuck for ten months after you signed a contract. We have had a similar situation, even though we got in touch with Longridge asking where they were up to .. It can be frustrating especially when the sales people can be so nice and helpful and then you learn what they have said does not connect with the construction advisor there. There does not seem to be good co-ordination .. They do not seem to be on the same page, they give different information making you feel as if we have been misled.
I would like Longridge to write on this Product Review and answer some of the queries such as this one, they owe this at least to their clients to instil confidence... Part of the guarantee they say they give? Come on Longridge re assure us.
This page doesn't seem monitored by anyone from Longridge!
Sheila 47s post is exactly our experience..
No communication and absolutely not even close to being professional !
Same story from many
Lies
Incompetance
Poor product
Feel free to look at my Facebook page
Longridge homes south australia what they wont tell you
I am slowly updating it with examples of their workmanship and aoon copyies of the conflicting emails and lies will be uploaded
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lisaanddavid
Similarly to other poor reviews of this builder, we too continue to be absolutely dismayed, disappointed, angry & completely frustrated by Longridges inability to communicate in anywhere near a timely... Read more
manner, organise anything efficiently. The staff are obviously overworked & the business undermanned because this is the only theory that can explain the rudeness & sheer disregard for your concerns & exasperation!! The left hand doesn't talk to the right hand in this business that is for sure! Aside from the lack of communication, their management of finances is a different story! They are so keen to get your money that they invoice you for works that are nowhere near completion & then have a hide to refer you to a collection agency when not paid!! Inclusions - for a building business that considers itself a cut above the standard lower end builders, you think you would recieve more than a baton light fitting & 1 single PowerPoint in your homes bedrooms. Baton lights...really??? Put away some cash for your electrical fit out.. you're going to need extra there!!! And don't expect any of your fittings to match throughout... No... You have to pay waaaaay more for any sort of consistency!! I could really go on & on but I'll hold off until another six months... Our home still won't be completed then even though that will be well outside the build time outlined in the contract.... I'm pretty sure this build will be at least 6months over schedule... There's only ever 1-2 guys working on our home. When there were more working on it... They weren't even apprentices... Recommendation: get inspections along the way!!!