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ClaireSouth-Eastern Region, NSW
- Verified customer
Seamless Building Experience!
When we began the process with Grahame Dawson at the Batemans Bay show home, we knew we were making the right choice! Grahame's service was second to none and got us on the road to our new home. Once the build came through to Construction, Adam Francis was our awesome Site Supervisor. Adam was consistent in his updates of the progress of the construction and there has not been anything that Adam has not been able to answer! I highly recommend Grahame and Adam at Masterton Homes, Batemans Bay!
1 comment
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ShaidulSydney, NSW
- Verified customer
Happy to spend this time to review for a supervisor like him
I have just completed P/C Inspection for my 2nd Property which is nearly complete by Masterton, and I must say it has been a great experience through the entire process.
Build was managed professionally by my supervisor Darren McDonald. he has been extremely co-operative through the entire process.
build quality of the property is good.
there was no issues in any stage of the construction process and I am highly satisfied how my supervisor
Darren McDonald managed the project.
the is not must movement of final cost compare to my estimated cost so far. ...Read more
Would like to Thank My supervisor Darren McDonald and Masterton for the excellent job.1 comment
Masterton HomesMasterton Homes
Hi Shaidul, Thanks so much for your feedback on how your build went. We have a great team here at Masterton and really appreciate hearing from all of our happy customers; it really does make our day! ... Read more
We hope you enjoy your Masterton Home for many years to come, just as we enjoying building it with your help! Kind Regards, Masterton Customer Care
Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Fantastic Build Quality and Excellent Supervisor Job number 2011475
Masterton Homes has recently completed the new home build,
I like to make special thanks to our Building Supervisor Darren McDonald, his attitude was to build a home as if it was for his family.
He never missed a meeting and went out of his way to meet me onsite. He has a fantastic team of tradesman who he has hand selected which have focus on quality, not just random tradesman who are inexperienced. This is the most important part i found as it shows he has connections to quality trades that like to work for him. This was was one of my con...Read more
cerns when selecting a builder so i count myself lucky. During the build whenever i have asked tradesman and even our external inspector about what they thought about Darren, they mention there is not much to fault in the house as its been managed really well. Darren is an excellent communicator who always puts himself in clients shoes, when a concern comes to mind and is very fair in repairing all concerns i have had during the build. I said at the beginning of the project i hope he is there from start to finish as he has many five star reviews.1 comment
Masterton HomesMasterton Homes
Hi ZDL, We’re delighted to hear that you had such a great experience, building a home is one of the biggest things you’ll do, we’re so glad that you allowed the Masterton team to be part of this wonde... Read more
rful journey - and we agree, Darren is truly a gem to have on our team his work ethic really does shine through the homes he builds! Our team understands how important it is to meet every customer’s needs; We hope you’re enjoying your new home! Kind Regards, Masterton Customer CareSimilar opinion? Write a review on ieatwords.com.au!
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MaliniSydney Surrounds, NSW
- Verified customer
Darren McDonald - My Building Supervisor and the Build Process - Excellent
I have recently build my new home with Masterton, and I must say it has been a great experience.
My Building Supervisor - Darren McDonald has been with me through the whole process. He has been patient,professional and polite and always willing to meet me on site whenever I have asked for it. He has been very regular in giving me updates on my construction - never missing any week. Even worked through Christmas which was very impressive.
He has been extremely diligent and worked with speed and precision. I could not find any faults at all at...Read more
the "Practical Completion" walkthrough. The standard and quality of work is outstanding. The quality of materials used is fantastic. Since this is my first experience - I have probably asked many questions - and Darren has answered them all with patience. There were no issues pre,post or during construction and I am impressed that the final build cost remained the same - it did not change at all, which is very rare. My overall experience with Masterton and my building supervisor has been excellent. I will definately do it again ! A big thanks to Darren and Masterton for getting this done for me. I am very excited to be moving into my new home.1 comment
Masterton HomesMasterton Homes
Hi Malini, Congratulations on building for the first time this is such an achievement and we are honoured you chose the Masterton team. We’re so happy your build went so smoothly and as you expected. ... Read more
All of the teams who are invested in getting your home complete work really hard to meet your expectations and we’re so glad you had such a fantastic outcome. We hope you are making many memories in your new home! Your feedback will be passed on to Darren, we're sure he will be pleased to read it! Kind Regards, Masterton Customer CareSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Good Service
Richard Price and Niki Stead from Masterton homes in Thornton were always helpful throughout our building process. They were always happy to respond to any questions we had from start to finish. I wouldn't hesitate in recommending all the team at Masterton Homes in Thornton for anyone building a home
1 comment
Masterton HomesMasterton Homes
Congratulations! On reaching this new wonderful & exciting milestone. We are so pleased that you felt well supported and were kept informed through the journey. We will ensure this is shared with the ... Read more
team that assisted you. Thanks for choosing to build with us. Kind Regards, Masterton Customer CareSimilar opinion? Write a review on ieatwords.com.au!
AshleeHunter Region, NSW
- Verified customer
Fantastic Building Experience
Our build with Masterton homes has been a very seamless process. We were very lucky to have both Richard Price and Nikki Stead in charge of our build where they were able to assist us and answer any questions we had in a very timely manner. Richard was extremely efficient and kept us up to date throughout the build and would send us regular emails to advise us when things would be happening.
Overall the workmanship and the quality of the house we were extremely happy with. We did however find lots of little defects at our practical completion ...Read more
1 comment
Masterton HomesMasterton Homes
Hi Ashlee & Dean, Thanks very much for your balanced and fair review. Were glad you felt the build was well done. It's something we've worked hard on and we're pleased our efforts resonated with you. ... Read more
I also want to thank you for your feedback; we appreciate you passing this onto us as it will only help us to improve. Your feedback will be passed on to all relevant staff members & we're sure that both Nikki & Richard will be pleased to read your review! Kind Regards, Masterton Customer CareSimilar opinion? Write a review on ieatwords.com.au!
LisaSydney Surrounds, NSW
- Verified customer
New build Sales
We had no firm intentions on building with Masterton until we sat down and spoke with Quan Dao at Warwick Farm Masterton. He exceeded all our expectations. He is a wealth of knowledge and answered all our questions with confidence and honesty. He always went out of his way to help with our many questions. He listened to our thoughts of what we wanted and tailored a beautiful house to our needs. We have just signed a contract to move forward with our build. Quan is a valuable asset to Masterton. Masterton were also very understanding and generous in these hard times of COVID19.
1 comment
Masterton HomesMasterton Homes
Hi Lisa,
Congratulations on starting your dream home building journey! Thank you for sending back your feedback on Quan, he's a fantastic consultant, with immense experience, and we love to hear from ... Read more
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- Verified customer
A great build!
We would like to say a big thank you for the efficient, professional and good old fashioned customer service we have received from Masterton homes during our house build. During the design stage Lynne Stonestreet was excellent at guiding us to the correct design for our block, whilst always being mindful of our budget. Her expertise allowed for us to maximise on the details which were important to us.
Niki Stead was always at the end of the phone to provide assurance and explanations regarding any queries we had and she would always get back...Read more
1 comment
Masterton HomesMasterton Homes
Oh CandC, this is brilliant, thank you!! We couldn't be happier to hear your feedback on our team, and for taking the time to leave this lovely review. Lynne, Niki and Richard will be thrilled to hear... Read more
that their passion and dedication has delivered you the home of your dreams. Congratulations on this wonderful achievement. We wish you and your family the very best, making memories that will last a lifetime. Warmest regards, Masterton Customer CareSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Very pleased first home owner!
From start to finish, the team at Masterton.homes have been an absolute pleasure to deal with! The communication levels remained clear throughout the build as well as the professionalism. Being a first home owner, the team talked me through every step, and delivered the quality build that I had always sought. Big wraps on these guys!
1 comment
Masterton HomesMasterton Homes
Hey Joel,
Thanks for the big ups! We're super happy to hear your feedback, and glad that the team had your back 100% of the way. We hope you love making memories in your new digs, and congratulations ... Read more
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Tran n Nguyen FamilySydney, NSW
- Verified customer
Dream Home - Very impressed with your professionalism and assistance... job no. 2015611
I would recommend for everyone looking to build a new home with Masterton, especially Thank you to Quan Dao at Warwick Farm NSW, MASTERTON Display Village for his professionalism and service thoroughout the amazing journey with our double storage plan, Tender plan just signed. Clearly and well preparations. Welldone!
1 comment
Masterton HomesMasterton Homes
It's a big process to build a dream home, and we love hearing how happy you are with the team's service has been a pleasure to work with so far. We look forward to working with you throughout the upco... Read more
ming stages of your Masterton journey. Kind Regards, Customer CareSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Masterton Homes, Jim wouldn't have it any other way.
My experience with Masterton Homes has been pleasant.
From the initial insightful and helpful consultations with Lynne and Shaylee, through to construction with Richard and Nikki who kept me informed every step of the way. This made the build easy to understand and the process flowed smoothly on all sides.
Thankyou Masterton Homes.
1 comment
Masterton HomesMasterton Homes
Thank you so much for your kind words, Kaz. We really appreciate you taking the time out to share your 5 star experiences with us and we agree, both Niki & Richard are gems to have on our team! We cou... Read more
nt ourselves lucky for customers like you. We hope you are enjoying your new home! Kind Regards, Customer CareSimilar opinion? Write a review on ieatwords.com.au!
CarlNorman
- 2 reviews
- Verified customer
A great experience from start to finish!
Huge thank you to Masterton and our site supervisor Mark Coy for making our dream home reality. We built a modified Grange which was managed perfectly from start to handover. Mark was great at communicating all details whether it was good or bad and always kept us in the loop to make it a smooth progress for all. His honestly throughout the entire build was greatly appreciated. We were so pleased with the quality of the build and the eye for detail that Mark showed. This can only come with a lot of experience and knowledge in the trade and it d...Read more
oes show in our home. Our home is absolutely perfect and exactly what we wanted. We can't wait to make memories with our family and friends in our forever home. Thanks Masterton and Mark for making this journey such a pleasant one. The Normans.1 comment
Masterton HomesMasterton Homes
Hi CarlNorman, We’re delighted to hear that you had such a great experience, building a home is one of the biggest things you’ll do, we’re so glad that you allowed the Masterton team to be part of thi... Read more
s wonderful journey. Our team understands how important it is to meet every customer’s needs; we’re so glad that our hard work has resonated with you. We hope you’re enjoying your new home! Kind Regards, Customer CareSimilar opinion? Write a review on ieatwords.com.au!
KorrynHunter Region, NSW
- Verified customer
Dream Home.... Job No:2014379
Thank you Masterton! We chose the Harmony Linen + Powder layout as it was perfect for our growing family, We couldn't be happier with our forever home thanks to Mark our supervisor and Niki Stead for making the whole process simple for us and for always answering any and all concerns regarding the build, even with a few miss haps regarding shelving in the pantry at the wrong heights it was quickly fixed right up with no issues.
The Ultimate inclusions offered by Masterton far sur-pass that of other home building companies.
We would definitely build with Masterton again in the future
1 comment
Masterton HomesMasterton Homes
We are incredibly grateful that you took the time out to leave us this amazing 5 star review. Your honest and detailed feedback really highlights the amazing work our team puts in to building a home. ... Read more
We’re sure that the team loved working alongside you to build your dream home. Kind Regards, Customer CareSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Excellent from Developing the Plan to Building
This was my first time building a new home. I would like to give big thanks to John Solomon. He was a great supervisor. He updated the progress of the house weekly. He answered all our queries. All issues got resolved immediately. I am really happy with our house build. Thanks John Solomon.
1 comment
Masterton HomesMasterton Homes
Congratulations! On reaching this new wonderful & exciting milestone. We are so pleased that you felt well supported and were kept informed through the journey. We will ensure this is shared with the ... Read more
team that assisted you. Thanks for choosing to build with us. Kind Regards, Customer CareSimilar opinion? Write a review on ieatwords.com.au!
Showke Skaf
- 2 reviews
- Verified customer
Home Sweet Home
I would like to thank Brett & Janie for managing such a fantastic build! I cannot thank you enough Brett, you treated our house build as if it was your own, any issues or concerns that were raised were solved in a heart beat without any resistance. I cannot thank you enough.
1 comment
Masterton HomesMasterton Homes
Hi Showke, We’re delighted to hear that you had such a great experience, building a home is one of the biggest things you’ll do, we’re so glad that you allowed the Masterton team to be part of this wo... Read more
nderful journey. Our team understands how important it is to meet every customer’s needs; we’re so glad that our hard work has resonated with you. We hope you’re enjoying your new home! Kind Regards, Customer CareSimilar opinion? Write a review on ieatwords.com.au!
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PeteHunter Region, NSW
- Verified customer
Awesome house
Richard and the team were thoroughly professional throughout the whole build. Great workmanship and quality of build outstanding. All touchups had been executed. Cost pre and post was spot on. If anyone was tossing up to build with Masterton Homes, my advice would be to go for it....you will not be disappointed.
1 comment
Masterton HomesMasterton Homes
Congratulations! On reaching this new wonderful & exciting milestone. We are so pleased that you felt well supported and were kept informed through the journey. We will ensure this is shared with the ... Read more
team that assisted you. Thanks for choosing to build with us. Kind Regards, Customer CareSimilar opinion? Write a review on ieatwords.com.au!
Rod TaylorSydney, NSW
- Verified customer
A fantastic build, very nice people to work with
Thank you to everyone at Masterton Homes, we are delighted with the quality of our new dual occupancy home. Due to heavy Council and State requirements for such builds it has been a complicated project, however from start to finish everyone we worked with at Masterton helped us through to a successful completion. A special Thank You to Summer Charrett and our building supervisor Peter Nekipelov for their great support and advice through the critical Construction phase, it was a pleasure working with you. Also a special Thank You to Carol Charle...Read more
sworth who gave us the confidence to kick off this project from the very beginning. This is the second project we have completed with Masterton Homes and we plan to work with them on our next project. Very happy! Rod & Leanne Taylor1 comment
Masterton HomesMasterton Homes
Hi Rod & Leanne, We’re delighted to hear that you had such a great experience, building a home is one of the biggest things you’ll do, we’re so glad that you allowed the Masterton team to be part of t... Read more
his wonderful journey. Our team understands how important it is to meet every customer’s needs; we’re so glad that our hard work has resonated with you. We hope you’re enjoying your new home! Kind Regards, Customer CareSimilar opinion? Write a review on ieatwords.com.au!
won and bing kwonSydney, NSW
- Verified customer
excellent support
Excellently managed build our house Start with pre construction jade helped me go smooth.
While construstion face Janie Issa helped me very good something i have question.
Mark Coy is excellent supervisor He nealy every day on site checking and e-mail report every week and phone, end up completed my house looking great.
1 comment
Masterton HomesMasterton Homes
We’re so happy your build went so smoothly and as you expected. All of the teams who are invested in getting your home complete work really hard to meet your expectations and we’re so glad you had suc... Read more
h a fantastic outcome. We hope you are making many memories in your new home! Thank you for taking the time to leave us such a nice review. Kind Regards, Customer CareSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Laura238Sydney, NSW
- Verified customer
Beautiful build
Thank you Mark Coy for being my site manager, & Janie Issa, I couldn't have managed without your guidance. The build is better than I imagined. Minor hiccups with the shelves in laundry & butlers but Mark sorted them out for me. I explained that it was agreed on during the Colours selection. Mark had to get them ripped out & re-done as how I had envisaged it. Perfectly executed. I had a meltdown but both Mark & Janie soon sorted it out. Great work!
1 comment
Masterton HomesMasterton Homes
Hi Laura238,
Thanks so much for your feedback on how your build went. We have a great team here at Masterton and really appreciate hearing from all of our happy customers; it really does make our day... Read more
! We hope you enjoy your Masterton Home for many years to come, just as we enjoying building it with your help!Similar opinion? Write a review on ieatwords.com.au!
Steve
- 3 reviews
- Verified customer
Do yourself a favour and visit Masterton Homes
Hi Folks,
This is my 2nd posting here regarding my knockdown/rebuild build with Masterton Homes.
My 1st post was to thank the Masterton team in navigating councils demands and restrictions for my project, which there were many, so that my build was approved and able to commence.
This post is once again to thank the Masterton team, but more importantly my appointed site supervisor Stephen Hill, who was responsible in managing my project and which I can now report has been completed and keys handed over to me this week :) :)
Stephen was an a...Read more
bsolute pleasure to work with who constantly kept me informed with his weekly updates and who was always available to answer my many questions. He also had to put up with a client who is prone to a little anxiety so Stephen was a reassuring figure from beginning to end. So to you Stephen, I just wanted to personally say thank you.1 comment
Masterton HomesMasterton Homes
Hi Steve,
It's a big process to build a dream home, and we love hearing how happy you are with the team's service and your construction team has been a pleasure to work with. We agree, Stephen Hill ... Read more
is truly a gem to have on our team! We count ourselves lucky for customers like you. We hope you are enjoying your new home! We’re sure that the team loved working alongside you to build your dream home.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Bois Familyasked
We have built a house with Masterton and the house was completed in December 2016.
Unfortunately we have found a lot of defects. We have a lot of cracks and openings in the ceilings, walls and tiles. We tried to contact Masterton to no avail.
What are our options to have the problem rectified?
I can send you photos and any details you required.
Regards
Mario
1 answer
Masterton HomesMasterton Homes
Hello,
We're sorry to hear that you've been having issues, and we would like to get someone to look into them for you asap.
Can you please send an email with your job number, preferred contact details, details of the issues and any photos to:
[email protected]
Can we also check who you tried to contact with no avail? It may be that they have left the company, but we would like to follow it up anyway.
Best regards,
Masterton Customer Care
Gail Gilesasked
Our Masterton home is five years young. Water ? Leak from shower or another source in en-suite. What is the warranty for this?
1 answer
Masterton HomesMasterton Homes
Hi Gail,
Thanks for reaching out. Can you please email your job number and details through to [email protected] and we'll get the warranty team in touch with you to discuss.
Kind regards,
Masterton Customer Care
Robert D.asked
Good morning,
Looking for assistance. The recent rains, which has been the heaviest and most since we moved into the new house has revealed water leaking in the ground floor ceiling near the wall where the tiled roof butts up to exterior wall of the upper floor. This is a home that we had handover from Masterton in February 2017.
Have tried to contact your Head Office several times but the phone rings out.
What are our options to have the problem rectified?
Can send photos, construction job number and contact details if required.
regards,
Robert
2 answers
Masterton HomesMasterton Homes
Hello Robert,
We're sorry to hear of your situation, and would like to get someone to look into it for you ASAP.
Can you please email your job number to [email protected]?
Unfortunately due to the rain, there's been significant road disruption and closures around our head office, which has resulted in staff being unable to arrive this morning. This could be why the phones went unanswered - we apologise for this inconvenience.
Kind regards,
Masterton Customer Care
Thank you, I will Email the details.
regards,
Robert
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Masterton HomesMasterton Homes
Hi Claire, Thank you so much for your awesome feedback! We're sure that our team will love to hear your positive feedback in times where we might need it most. We're so happy that our teams service fr... Read more
om sales to construction really resonated with you. Our team work so hard collectively to provide customers a 5 star experience. We do hope you enjoy your new home & thank you for allowing us to be apart of this journey with you! Kind Regards, Masterton Customer Care