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Reviews

4.1

698 reviews
5
(451)
4
(91)
3
(21)
2
(27)
1
(108)
  • Build Stage
    • Post-Construction (138)
    • Pre-Construction (44)
    • Mid-Construction (17)
  • Customer Service
    4.5 (149)
  • Site Admin
    4.6 (107)
  • Timeliness
    4.3 (113)
  • Structural Integrity
    4.6 (86)
  • Plumbing & Waterproofing
    4.5 (87)
  • Electrical & Lighting
    4.7 (86)
  • Flooring
    4.6 (85)
  • Transparency
    4.4 (113)
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Claire

ClaireSouth-Eastern Region, NSW

  • Verified customer

Seamless Building Experience!

published

When we began the process with Grahame Dawson at the Batemans Bay show home, we knew we were making the right choice! Grahame's service was second to none and got us on the road to our new home. Once the build came through to Construction, Adam Francis was our awesome Site Supervisor. Adam was consistent in his updates of the progress of the construction and there has not been anything that Adam has not been able to answer! I highly recommend Grahame and Adam at Masterton Homes, Batemans Bay!



Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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1 comment
Masterton Homes
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Shaidul

ShaidulSydney, NSW

  • Verified customer

Happy to spend this time to review for a supervisor like him

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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1 comment
Masterton Homes
Masterton HomesMasterton Homes
  • Verified customer

Fantastic Build Quality and Excellent Supervisor Job number 2011475

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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1 comment
Masterton Homes
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Malini

MaliniSydney Surrounds, NSW

  • Verified customer

Darren McDonald - My Building Supervisor and the Build Process - Excellent

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMay 2020
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1 comment
Masterton Homes
Masterton HomesMasterton Homes
  • Verified customer

Good Service

published

Richard Price and Niki Stead from Masterton homes in Thornton were always helpful throughout our building process. They were always happy to respond to any questions we had from start to finish. I wouldn't hesitate in recommending all the team at Masterton Homes in Thornton for anyone building a home

Build StagePost-Construction
1 comment
Masterton Homes
Masterton HomesMasterton Homes
Ashlee

AshleeHunter Region, NSW

  • Verified customer

Fantastic Building Experience

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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1 comment
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Lisa

LisaSydney Surrounds, NSW

  • Verified customer

New build Sales

published

We had no firm intentions on building with Masterton until we sat down and spoke with Quan Dao at Warwick Farm Masterton. He exceeded all our expectations. He is a wealth of knowledge and answered all our questions with confidence and honesty. He always went out of his way to help with our many questions. He listened to our thoughts of what we wanted and tailored a beautiful house to our needs. We have just signed a contract to move forward with our build. Quan is a valuable asset to Masterton. Masterton were also very understanding and generous in these hard times of COVID19.

Customer Service
Transparency
Site Admin
Build StagePre-Construction
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1 comment
Masterton Homes
Masterton HomesMasterton Homes
  • Verified customer

A great build!

published
Build StagePost-Construction
1 comment
Masterton Homes
Masterton HomesMasterton Homes
  • Verified customer

Very pleased first home owner!

published

From start to finish, the team at Masterton.homes have been an absolute pleasure to deal with! The communication levels remained clear throughout the build as well as the professionalism. Being a first home owner, the team talked me through every step, and delivered the quality build that I had always sought. Big wraps on these guys!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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1 comment
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  • Verified customer

Dream Home - Very impressed with your professionalism and assistance... job no. 2015611

published

I would recommend for everyone looking to build a new home with Masterton, especially Thank you to Quan Dao at Warwick Farm NSW, MASTERTON Display Village for his professionalism and service thoroughout the amazing journey with our double storage plan, Tender plan just signed. Clearly and well preparations. Welldone!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
Construction End DateJune 2021
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1 comment
Masterton Homes
Masterton HomesMasterton Homes
  • Verified customer

Masterton Homes, Jim wouldn't have it any other way.

published

My experience with Masterton Homes has been pleasant.
From the initial insightful and helpful consultations with Lynne and Shaylee, through to construction with Richard and Nikki who kept me informed every step of the way. This made the build easy to understand and the process flowed smoothly on all sides.
Thankyou Masterton Homes.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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1 comment
Masterton Homes
Masterton HomesMasterton Homes
CarlNorman

CarlNorman

  • 2 reviews
  • Verified customer

A great experience from start to finish!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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1 comment
Masterton Homes
Masterton HomesMasterton Homes
Korryn

KorrynHunter Region, NSW

  • Verified customer

Dream Home.... Job No:2014379

published

Thank you Masterton! We chose the Harmony Linen + Powder layout as it was perfect for our growing family, We couldn't be happier with our forever home thanks to Mark our supervisor and Niki Stead for making the whole process simple for us and for always answering any and all concerns regarding the build, even with a few miss haps regarding shelving in the pantry at the wrong heights it was quickly fixed right up with no issues.
The Ultimate inclusions offered by Masterton far sur-pass that of other home building companies.
We would definitely build with Masterton again in the future

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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1 comment
Masterton Homes
Masterton HomesMasterton Homes
  • Verified customer

Excellent from Developing the Plan to Building

published

This was my first time building a new home. I would like to give big thanks to John Solomon. He was a great supervisor. He updated the progress of the house weekly. He answered all our queries. All issues got resolved immediately. I am really happy with our house build. Thanks John Solomon.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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1 comment
Masterton Homes
Masterton HomesMasterton Homes
Showke Skaf

Showke Skaf

  • 2 reviews
  • Verified customer

Home Sweet Home

published

I would like to thank Brett & Janie for managing such a fantastic build! I cannot thank you enough Brett, you treated our house build as if it was your own, any issues or concerns that were raised were solved in a heart beat without any resistance. I cannot thank you enough.

Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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1 comment
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Pete

PeteHunter Region, NSW

  • Verified customer

Awesome house

published

Richard and the team were thoroughly professional throughout the whole build. Great workmanship and quality of build outstanding. All touchups had been executed. Cost pre and post was spot on. If anyone was tossing up to build with Masterton Homes, my advice would be to go for it....you will not be disappointed.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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1 comment
Masterton Homes
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Rod Taylor

Rod TaylorSydney, NSW

  • Verified customer

A fantastic build, very nice people to work with

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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1 comment
Masterton Homes
Masterton HomesMasterton Homes
  • Verified customer

excellent support

published

Excellently managed build our house Start with pre construction jade helped me go smooth.

While construstion face Janie Issa helped me very good something i have question.

Mark Coy is excellent supervisor He nealy every day on site checking and e-mail report every week and phone, end up completed my house looking great.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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1 comment
Masterton Homes
Masterton HomesMasterton Homes

The reviewer stated that an incentive was offered for this review

Laura238

Laura238Sydney, NSW

  • Verified customer

Beautiful build

published

Thank you Mark Coy for being my site manager, & Janie Issa, I couldn't have managed without your guidance. The build is better than I imagined. Minor hiccups with the shelves in laundry & butlers but Mark sorted them out for me. I explained that it was agreed on during the Colours selection. Mark had to get them ripped out & re-done as how I had envisaged it. Perfectly executed. I had a meltdown but both Mark & Janie soon sorted it out. Great work!

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Masterton Homes
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Steve

Steve

  • 3 reviews
  • Verified customer

Do yourself a favour and visit Masterton Homes

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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Masterton Homes
Masterton HomesMasterton Homes
Page 1 of 35

Questions & Answers

Bois Family

Bois Familyasked

We have built a house with Masterton and the house was completed in December 2016.

Unfortunately we have found a lot of defects. We have a lot of cracks and openings in the ceilings, walls and tiles. We tried to contact Masterton to no avail.

What are our options to have the problem rectified?
I can send you photos and any details you required.

Regards
Mario

1 answer
Masterton Homes
Masterton HomesMasterton Homes

Hello,

We're sorry to hear that you've been having issues, and we would like to get someone to look into them for you asap.

Can you please send an email with your job number, preferred contact details, details of the issues and any photos to:
[email protected]

Can we also check who you tried to contact with no avail? It may be that they have left the company, but we would like to follow it up anyway.

Best regards,
Masterton Customer Care

Gail Giles

Gail Gilesasked

Our Masterton home is five years young. Water ? Leak from shower or another source in en-suite. What is the warranty for this?

1 answer
Masterton Homes
Masterton HomesMasterton Homes

Hi Gail,
Thanks for reaching out. Can you please email your job number and details through to [email protected] and we'll get the warranty team in touch with you to discuss.
Kind regards,
Masterton Customer Care

Robert D.

Robert D.asked

Good morning,
Looking for assistance. The recent rains, which has been the heaviest and most since we moved into the new house has revealed water leaking in the ground floor ceiling near the wall where the tiled roof butts up to exterior wall of the upper floor. This is a home that we had handover from Masterton in February 2017.
Have tried to contact your Head Office several times but the phone rings out.
What are our options to have the problem rectified?
Can send photos, construction job number and contact details if required.
regards,
Robert

2 answers
Masterton Homes
Masterton HomesMasterton Homes

Hello Robert,

We're sorry to hear of your situation, and would like to get someone to look into it for you ASAP.

Can you please email your job number to [email protected]?

Unfortunately due to the rain, there's been significant road disruption and closures around our head office, which has resulted in staff being unable to arrive this morning. This could be why the phones went unanswered - we apologise for this inconvenience.

Kind regards,
Masterton Customer Care

Robert D.
Robert D.

Thank you, I will Email the details.
regards,
Robert

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