As a person living alone with disabilities when it came time to connect to the NBN I needed to make sure I kept my landline with its original number and that any incoming phone calls would be forwarded onto my mobile that I carry with me 24/7. So, through March, April and May I was reassured by the ever PATIENT Mate's Support Team members, who I would like to name here Steven x2, Adrian x2, Daniel, David, Kevin, Tony and Sam, that my requirements were possible and would be carried out. And now all steps have been faultlessly completed I need to send my sincere THANKS and praise 'Mate' as an organisation and its training of its Support Team members as being first class!

Switched here after technical issues with a previous provider... My connection is mostly stable and reasonably fast for downloads etc, movies even though I have a basic plan. I have never had longer dropouts. I can have a dropout, but it never lasted more than 30 minutes or so. I have found customer service really easy to communicate with and friendly (even though I didn't have to do this much) - and absolute BREEZE of fresh air after my previous issues with another provider, which was maddening. I appreciate these guys!

I am so impressed by this company. I called to connect in the evening and by the following the morning I had internet! So easy. And the service was immaculate. Seriously great company. After so many companies with bad service and problems this was a complete breeze! I highly recommend.

change to MATE Communicate while on adsl2, then nbn 12 and soon after to nbn 25 FTTC with MATE Communicate, have a BYO router TP-link TD-W9960, MATE helped me with router setup when nbn arrived and was up and running in no time,connection has not ever suffered drop outs or issues with speed, nbn 25 i receive 23.5mbps . your great MATE

Very happy with this internet provider. Not only have they got great NBN prices, but their service is outstanding. They are always so friendly and helpful and I never have to wait more than a few minutes to speak with someone. If they are busy, they always make sure to call me back within the next hour or less, which I love! that way, I don't have to stop what I'm doing to be on hold forever like other companies. I also love that I get to talk to a real Australian - no offshore people I can't understand. Not sure why everyone is having a whinge about the 12/1 NBN speed. My partner games online alot and I'm constantly streaming Netflix and Youtube and don't ever have a problem with the connection. 5 stars!

My misses had the internet hooked up while i was away. When i rang to discuss how terrible the service was i was blown away when he informed me its nbn. After troubleshooting and just having them tell me the connection is good and they were no help at all i started testing different modems and wired connections. The connection was choppy at best. For gaming and streaming you tube etc its a joke. We have moved to telstra and wow the connection is mind boggling exactly what nbn should be like. What annoyed me was mate was too interested in blaming my devices and my connection or modem (which they supplied) or the plan i was on than actually try get the connection better. Don't waste your time

The connection setup was super fast - within a few hours. Connection is reliable and reaching advertised speeds. The price is very competitive.

I have also an extra 3 months on the initial special deal I signed up for. What a nice change to be valued as an existing customer as opposed to just trying to lure new customers!

Overall very happy customer. Thanks MATE :)