Mate NBN 50/20 (best mates) (page 5 of 10)

Haven’t experienced any less service, in fact better a a significant lower price. The contractor that introduced me to Mate was exceptional,guiding me through all aspects of MATE and supplying SIM card for both my iPhone and iPad. Great to see Mate follow up with a courtesy call to make sure I was happy .

These guys are great. They text if there is a service problem, and the call centre is on the ball and based in Australia. When the modem stopped working after a thunderstorm, they had a replacement there with 48 hours.

Switching from previous ISP was super quick and easy. Mate made follow up calls on my service and it's functionality which was very assuring. My connection has had no issues and was thus a seamless exchange from previous provider to Mate. I get a good rate, unlimited data and good speed. What more could I ask for.

I have been with Mate NBN for the past 3 months now and so far have had reliable and fast connection, as good as was previously provided by Telstra. The difference being that it is costing me $25/month less than Telstra and that I am getting excellent phone support by Australian based staff within an acceptable timeframe. Technical support was mainly used to set up my Telstra Gen 2 Smart Modem to work with the Mate network, which was very simple with only a couple of changes required to settings within the modem.

I don't normally write reviews but have had a very interesting experience with Mate which I like to share.

We have been with Optus NBN for a past few years and as they were unwilling to provide a more competitive package we decided to switch to Mate given the glowing reviews they have.

It was a quick process to sign up and the services was quick to be transferred to Mate and within the same date of applying, I was given all of my account and internet sign on details. I proceeded with applying the new changes to my router and it kept comi...

In June 21 they changed something with their routing or NBN...ever since packets drop all the time for voice and video services. Can't do a video conference call or meetings with video as connection drops every 30s to 1min. Mate have told me they don't see any issues or drops and all is perfect on their end. Nothing has been fixed, I don't recommend this service and will be leaving.

I am with Mate for around three years and was happy with their services till 29/12/2021, after that, I have been just wasting my time and energy contacting Mate technical support again and again and getting the same generic response from all their support team regarding my issue (No internet).

I also receive SMS in every few days stating that:

NBN found no fault with your internet service, however, we do not believe this is correct. As such we have rejected this response and your fault has been escalated.

However there is no time frame infor...

The performance has been patchy since June 2021.
Logged a call by email 4th January 22, they replied asking for further account details.
Since then no replies at all despite requests for updates
Called 13 number and no answer, queue was 43 long
Update as of 2 March 2022
After a few weeks Mate finally told me they are doing some upgrades and my service will be affected
Few days later I asked for compensation and they said they will do so after service is fixed
Next they put a hold on billing but no refunds yet
I have checked speed ever day, download has been below 12 on 99% of time and upload about 12
Mate should have proactively advised all customers of upgrade when work started and offered a billing....

Very reliable connection, never experienced dropouts. No issues with service, when I accidentally reset the router, the customer service member was incredibly helpful. He was easy to understand and explained things well!

Excellent products quality and exceptional customer service!
I've been using ADSL, 100/40, 50/20 and Mobile services from Let's Be Mates in the last 3 years. I never had significant issues with any of products so far and price/value ratio is one of the best in my area (especially for combo deals). Speeds are in range of +/-10% from promised even during peak hours.

Customer support is amazing. Each time I contacted them I felt as a valued customer and my requests were taken seriously.

Great work, Mates!

Just joined Mate on a 50/20 NBN (FTTN) connection. I decided on buying one of their recommended modems (TP-Link Archer VR600v). After speaking to the rep from Mate and changing providers, I was connected to the Mate service within 3 HOURS! I then proceeded to configure my modem with the instructions sent by Mate to my gmail account. Setup was completed within 20 minutes, painlessly. Connecting to the internet was a breeze and the speed through my wired connection is awesome. As to the strength of the Wi-Fi signal, it reaches to all parts of our...

Got sick of telstra and their overseas call centres. Mates are saving us quite a lot of money but the internet has never been worse. We get up to 5 drop outs a day and we are in Perth CBD. Mates are blaming it on NBN but we never had this much trouble with telstra drop outs. I've had to get the TIO involved which is really annoying after being with mates for only a few months. So at the moment we are resetting the modem at least twice a day with 10 to 15 minutes disruption each time. We will be cancelling the nbn shortly if it's not fixed, it really is a bad joke

It's Not bad out of the 6pm to 10pm period and meets the claimed 50Mbps speed. Albeit a slow 5mbps or worse upload

Between 6PM and 10PM 13.6 down /2.46 up Mbps was average
This fails the 17Mbps claimed "reliably in peak periods"

SEE ATTACHED SPEEDTEST IMAGES

That Upload of 2.46 is far worse than 3G so that's just not usable for me
And you can forget 4K or even some HD streaming reliably if more than 1 user
...

I was switching from the big telco, I read the reviews and thought I would try Mate. I ordered a modem and selected my plan, I also told them not to activate my service until I received my new modem as I didn’t want to be without internet. A note was made on my order outlining all of this. An hour later my wifi stops working and I received an email telling me we are “real mates now” and they have activated my nbn account! I rung up and questioned them, they said they didn’t know why and the note was indeed on my order. I canceled the order, so I was a customer for approximately 3-4 hours. Can’t follow a simple customer request… Never again.

These guys are absolutely awesome! From Ozzy in sales to Nathan in support I’ve received nothing but patience and support in getting everything set up. Thanks heaps guys, you rock!

Long story short - if nothing goes wrong, it's fine. If something does go wrong, it's practically impossible to get any real-time support.
Apart from one service outage there have been no problems with my internet/mobile bundle. Payment is a hassle though. Customer service hours are limited - 830am-7pm Mon-Sat, via email or live online chat. So there's nothing after 7pm and nothing at all on Sundays. It says their live chat on the website is available on Saturdays but today is Saturday and live chat is showing as offline at 1:50pm. They do have...

Excellent Aussie Customer service
Always call back
Great service all round
Would highly recommend
Supporting Australian & getting an excellent service
NBN & Mobile is very reliable & affordable & they use Telstra Bandwidth - so its really good

My internet was setup without any hassle. It was a new property and the address was not showingup in nbn website. They rectified it, in 1 day internet was ready to use.

After being with Telstra for more than 15 years I was hesitant to change but I was over the bad service, waiting on hold and when my internet plan increased to $95 a month I did the research and changed to MATE. They made the process easy and we’re really polite and friendly. I also get to save $26 a month with the same internet speed and unlimited data!

Great price for a great service. Recently experienced some drops out but only last a few minutes but other than that, very happy, fast service and very friendly and helpful staff!

We had their NBN service in our previous house, and it was OK.

We moved to a retirement village, and arranged moving our account to our new unit.

The instructions to update our modem were poorly worded, with some important errors. However, a very helpful lady talked me through the modem updates.

Still no service, so a NBN fault was logged. NBN reports that their side checks out, so there is a problem within the village.

I have been advised to engage an electrician, at my expense, to fix the problem.
...

Paid my November bill on 29/10/2021 on 8/11/21 get email saying unable to process payment reason for failure insufficient funds rang them and told them that payment was made on 29/10/21 and they agreed payment had been made said they would fix so it didn't happen again so on 11/11/21 get another email unable to process payment reason for failure insufficient funds so ring again and after checking they said yes definitely paid when I said it was and blamed the fact they changed their system I commented the old saying if it aint broke don't fix it cause you only end up wrecking it which is exactly what they did and lost a customer in the process.

I currently have 2 internet connections with Mate, I originally had the accounts with barefoot(had a really good experience with them) until they were bought out by mate. for the first few months it was ok but then I started getting dropouts on average about 3 per day. I tolerated it for a while then decided to open a case with mate, first they denied that I was having a problem and claimed that there were no issues with my internet. I sent them the logs from my router and asked them to double check my address, they were checking the address o...

If you want your internet disconnected for no reason without notice then please sign up with these clowns. I had been given 5 business days to update my card on their ridiculously lousy app and on day 2 they closed my account without telling me. Made me waste 2 hrs with their support team!! Rubbish service.

How is this possible ? We have we received nothing but poor service. Horrible people to deal with. Say update credit card but when you try to do it it won’t accept their own account number.

After waiting on hold I get told that the 00s in the account number are not be used. Would be good if you could explain that in your automated system rather than making me wait on hold for an hour to find out this stupid mistake.